Trusted Agent profile · Wokingham

Romans Wokingham reviews

4.1

★★★★★ Great

1,883 reviews across 2 platforms

23 Market Place, Wokingham, RG40 1AP

Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,883 reviews on two platforms, including 443 Google reviews rated 4.3.

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4.3 / 5

443

Reviews on Google

This office

Trustpilot logo

1,440

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Helpful And Professional

Senior Lettings Advisor Sangharsha Gurung​ helped me with issues such as renting and moving in and out. He was very helpful and patient with me.When I moved out of the property, Lucky Sherpa Lettings Assistant Manager answered many of my questions. She was very patient and toke my worries away. Thank you.

David · 15 October 2022

Agent replied · 23 October 2024

Dear DavidCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romance, the best asset management services ever

Romance has always provided me with a very professional service since I commissioned them to manage/rent my property in Reading.They are trust worthy and I strongly recommend them for those who are investing in the UK and are looking for a company that takes good care of their assets while living remotely.

Niveen · 15 October 2022

Agent replied · 23 October 2024

Dear NiveenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I did bought my 1st ever house with…

I did bought my 1st ever house with help of Romans-Bracknell and everything went very smooth,very proffesional and reliable people...Because of my excellent experience from the past with them I decided to use them service once again as I know I won't be let down by the team...

Cameel · 4 March 2023

Agent replied · 23 October 2024

Dear CameelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Benjamin Nujeerallee from Romans is…

Benjamin Nujeerallee from Romans is very understanding, fast and fair!I am extremely happy to have him as my property manager. He made my renting process very easy and smooth. I highly recommend him as a property manager. I wish every success in his future commitments and dealings.

Mohammad · 22 March 2023

Agent replied · 23 October 2024

Dear Mohammad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Absolutely fantastic service from the…

Absolutely fantastic service from the start - great communication, even when I got lost finding the property- can highly recommend, excellent professional service

Daniel · 10 September 2024

Agent replied · 23 October 2024

Dear DanielCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Lettings with Romans

I have been renting my property with Romans Reading since 2012 and through out this time I have always found the team to be well organised and effective as well as reliable and professional . They have always provided an excellent service and been quick to respond to any quires.

Louise · 6 December 2022

Agent replied · 23 October 2024

Dear Louise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

As a landlord this company is a disgrace to letting agents. Very poor service, communication and overall terrible customer service - avoid at all costs as there are better letting agents in Wokingham - you have been warned!

Andrew · 20 November 2023

Agent replied · 17 June 2024

Hello Andrew, I am sorry to hear that you have received less than satisfactory service. I would welcome the opportunity to discuss your experience in more detail to assess what has happened and to see what can be done to rectify the matter. Please feel free to contact me at wokinghamlettings@romans.co.uk to see what can be done going forward. Kind regards Alistair Schorah Acting Lettings Manager

5/5

Google

Great support by Jonathan Randall and the Romans team in securing a stress-free rental, ultimately a win-win for both landlord and tenant. Greatly appreciate your continuous support and the proactiveness in making sure the process ran smoothly. Thanks

Manos · 20 November 2023

Agent replied · 17 June 2024

Dear Manos Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Annie Nicholls is friendly and professional. I never once felt stressed or unsure about my decision. Thanks so much!

Lienkie · 19 June 2019

Agent replied · 17 June 2024

Hi Lienkie, thank you for taking the time to leave us a review. We are so pleased to see that Annie has been able to provide you with such a positive experience throughout your dealings with her due to her friendly and professional attitude. We will ensure your comments are passed onto Annie so she is aware of your thanks. Kind Regards, Romans

1/5

Google

Romans were very good when getting us into the property, their maintenance however is very poor. The level of service my partner and I have received is far from the high quality they boast about. Avoid renting from Romans if you would like quick responses to your urgent maintenance issues. Cant even get them sorted yourself and invoice Romans as everything has to go through them #WorstAfterCareEver

Yam · 19 June 2019

Agent replied · 17 June 2024

Hi Ethel, thank you for your feedback. As a business we consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We would really like to look into your concerns and I will be doing so in my capacity as Customer Care Manager for Romans and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards Joe Gilliland Romans

5/5

Trustpilot

Excellent customer service

We recently moved into our new house and had a positive experience with Romans, particularly with our property manager Kimberley Garcia. She is providing an excellent customer service, always being polite and promptly actioning any repairs that needs to be done. We feel very well looked after! J&L

Giusy · 9 February 2023

Agent replied · 23 October 2024

Dear GiusyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Romans aldershot

Please beware di not let this company deal with your rental property I did the tenant trashed my house and Romans no deposit scheme means if the tenant don't agree she has 30 days to respond it goes to arbitration so it's all on the tenant side Romans did not manage the property properly either money for nothing awful customer service re the damage as well

Julie · 15 February 2024

5/5

Google

We've recently purchased a home through Romans which can only be described as a stress free and painless process, mainly due to the consistent help and advise from Oliver Collis and other team members. They were quick to chase up any queries which we raised and always returned phone calls in a timely and friendly manor. I have no hesitation in recommending Romans to anyone for their excellent service they provide.

Tom · 20 June 2013

Agent replied · 17 June 2024

Dear Tom, I have just read with great pleasure the review you kindly posted regarding the service you received from Oliver and the team at Romans of Wokingham. I am pleased that your purchase went well and would like to wish you every happiness in your new home. Thank you for your kind comments and I do hope that we may be of service to you again in the future. Tony Gibson, Director, Residential Sales

5/5

Trustpilot

Good service

I enjoyed my experiences in renting a house this time. The house is in good condition and on convenient location. Sam served us to view it twice with patience and explained in details and negotiated some rent reduction for me. Will try Romans with first priority in future.

Gavin · 30 January 2023

Agent replied · 23 October 2024

Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans did their thing!

Romans Fleet helped us sell our property extremely quickly, they were very helpful with the process including I.D checks and keeping us posted during the process.We are sad to leave fleet but have our new lives in the very South West to look forward too and wish Romans and our buyer the very best.

MARSHALL · 3 June 2022

Agent replied · 23 October 2024

Dear Marshall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

They are the best far away

They are the best far away! I found a man Mr Sang he was very kind, patient for all questions and flexible with everything.

Emil · 16 August 2024

Agent replied · 23 October 2024

Dear EmilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Mr sang a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Amy has been an absolute delight to…

Amy has been an absolute delight to deal with, making everything stress-free and easy to do

Stef · 20 March 2024

5/5

Trustpilot

A great team …

The girls in the office have been fantastic, I’ve been in a few times now and there’s always a warm welcome. They are always happy to explain the process and make it easy. They are a credit to the company. I will happily return and recommend to others. Thank you team

Lewis · 5 October 2022

Agent replied · 23 October 2024

Hi Lewis, Thank you so much for your review. We really appreciate it. Saffron, Amy and Brittany

5/5

Google

From the beginning Romans have been nothing but helpful. Adam Colvin kept in contact and gave us great advice. He went the extra mile to ensure we found our dream home. The other departments he introduced us to were also great. I'd happily recommend Romans and Adam Colvin.

J · 18 June 2020

5/5

Trustpilot

In recently leaving a rented property…

In recently leaving a rented property the service, guidance and general assistance from Mark in Lettings and then Sarah in sales was faultless.Normal, compassionate, polite and friendly people.

Alex · 3 June 2024

Agent replied · 23 October 2024

Dear AlexCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

1/5

Trustpilot

**** DO NOT TRUST THIS COMPANY ****

**** DO NOT TRUST THIS COMPANY ****Extremely bad service received especially from Stacey Cowap (property manager) they lie and are completely dishonest to try and keep your deposit money, if your are thinking about renting with them would strongly advise to think again and perhaps go with another more honest company who would less likely try and steel your deposit

Tabby · 7 June 2021

Agent replied · 23 October 2024

Dear TabbyWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

Continued Professionalism.

Over the years, I am continuing to enjoy the Romans consistent and trusted professionalism.As expected,during the reletting of my property, Isabella York as always, seamlessly organised the total refurbishment of the property. Shannon Cox provided an excellent reletting service for the change over to the new tenancy. My continued gratitude as always.

Harish · 20 August 2022

Agent replied · 23 October 2024

Dear Harish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Holly Bramley was really helpful while we were looking for a suitable apartment... thank you Holly for your assistance 😊 …

Salvisa · 19 June 2017

Agent replied · 17 June 2024

Thank you for your kind comments and positive review about Holly. Kind regards, Sue Winterbourne Regional Lettings Director

5/5

Trustpilot

Lewis Debb's excellent service

Lewis Debb provided excellent advice and service from the very beginning of the rental process -- a friendly and fruitful collaboration where he made himself available at all times.

Kewmars · 14 May 2024

Agent replied · 23 October 2024

Dear KewmarsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

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