Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe Romans team did a brilliant job in selling our home. The work they put in, managing the viewings and sales process was second to none. Even though we had to remove the property from the market I cannot thank and praise them enough for the hard work and professionalism they demonstrated.
Peter · 18 June 2022
Agent replied · 17 June 2024
Dear Peter,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from start to finish
From start to finish Romans were extremely helpful professional and informative. They explained thoroughly anything I wasn’t sure of and made the whole rental process very smooth indeed. I had most contact with Antony and Meenu from the Reading early branch and they certainly made our first rental experience a great one. Highly recommend this branch.
Phillipa · 16 November 2021
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotKimberley Garcia Jones of Reading office
I have been renting my home with Romans for several years now and Kimberley has done a wonderful job of looking after my property and keeping me informed throughout these years. She has been dynamic, proactive, and efficient in everything she has done.I highly recommend her.
Dellamonica · 3 February 2023
Agent replied · 23 October 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotThough Life Legal may have been cheaper…
Though Life Legal may have been cheaper than othersolicitors I was not really happy on how they functioned.Though my money was paid quickly I would like to have had a paper copy of the expenses discounted as according to what I was told it varies to what I was informed.
Geoffrey · 2 September 2022
Agent replied · 23 October 2024
Dear Geoffrey, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotSam was so helpful guiding us through…
Sam was so helpful guiding us through the renting process. He took his time to explain every step of the way.
Susan · 18 October 2023
★★★★★ 5/5
TrustpilotGreat service from Chloe Chikaviro
Great service from Chloe Chikaviro. My queries has been answered in a timely manner and there were barely any delays in progression to get the contract signed
Azzackary · 18 May 2024
Agent replied · 23 October 2024
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleHayley McPhail has done an brilliant job in looking after our properties and tenants. She is always responsive and has resolved some pretty tricky situations very professionally.PositiveResponsiveness, Quality, Professionalism, Value
Jon · 19 March 2024
Agent replied · 17 June 2024
Dear Jon Price,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotJo Hunt visited our property in Odiham…
Jo Hunt visited our property in Odiham this morning for a routine inspection. Jo was very polite and approachable as are all Romans staff. Jo conducted herself professionally throughout the inspection having previously explained in detail the purpose of attending. Romans must have excellent training for all of their staff!
Paul · 24 August 2022
Agent replied · 23 October 2024
Dear Paul,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have been with Romans since 2010, my requitement was simple, to have them manage the property as if it were their own. 11 years later still very satisfied
Further to the above still with Romans and very satisfied custoer
Paul · 23 July 2023
Agent replied · 17 June 2024
Hi Paul, we are so happy to read such a great review about Romans, we are delighted to read that you have been happy with the service that we have been able to provide to you in your time with us as a Landlord. We hope we can continue to deliver a service you are happy with moving forward and if there is anything we can do to help then please do not hesitate to get in touch. Kind Regards, Romans
★★★★★ 5/5
TrustpilotOllie was super helpful
Ollie was super helpful and came really well prepared with lots of facts and figures surrounding their potential customers and recent purchases.
Madeline · 13 September 2023
★★★★★ 5/5
TrustpilotNice experience viewing a house
We had a great experience viewing a house with Saffron. She was very professional, had good knowledge of the house and was really nice.
Gretel · 6 July 2024
Agent replied · 23 October 2024
Dear GretelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGreat service from Romans, thanks Ceri and Kim…
I have had great service from Romans over a number of years in managing the rental of my one bedroom flat.In recent years Ceri and Kim the property managers have been particularly helpful in efficiently answering my queries and responding to all property issues.
Michael · 20 March 2023
Agent replied · 23 October 2024
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotThey don’t care about people.
They don’t care about people.They nearly left us homeless and looking for another place in last moment. We wanted to rent house from Romans, we went through all checks and week before we needed to move out of previous property they said that the tenant doesn’t want to move out. They didn’t offer another option, they were rude and ignorant.This is the office in Tilehurst.I do not recommend.
Boryana · 29 October 2023
★★★★★ 4/5
GoogleAlexandra helped me find my next property under circumstances that were particularly difficult. She helped me through the whole process and I would highly recommend them.
Tracy · 27 May 2024
Agent replied · 17 June 2024
Dear Tracy Trussler,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotLocal Branch Manager & Team
Local Branch Manager, Jordan Rogers and Swindon Taw Hill team were great. Really managed a long difficult process well. Always available and kept me updated when needed.
James · 7 May 2024
Agent replied · 23 October 2024
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleJustine Edmonds and her team provided a superb professional service in lettings. Highly recommended. Regards U
M · 19 June 2019
Agent replied · 17 June 2024
Hi there Many thanks for taking the time to review your recent experience with our Wokingham Office. We are so pleased to hear that Justine and the team could provide you with a great service and we will be sure to pass on your feedback Don't hesitate to be in touch if there's anything else we can do to assist. Kind regards Romans
★★★★★ 5/5
TrustpilotMark was very helpful in finding us…
Mark was very helpful in finding us great tenants very quickly. Thank you very much.
Lizzylea · 12 February 2024
★★★★★ 5/5
TrustpilotJessica is always professional and very…
Jessica is always professional and very helpful. I am very thankful with the way she has dealt with problems at my flat and with my tenants.
Sarala · 5 May 2023
★★★★★ 5/5
GoogleWe just rented through Romans and the whole process was smooth and the best thing is their quick responses whenever you need them. Molly managed the paper work very well and she always try to help when needed. Tom as well is very responsive and helpful. Overall, good experience with them so far.PositiveResponsiveness, Quality, Professionalism, Value
Mostafa · 25 August 2021
Agent replied · 17 June 2024
Hi Mosta, we are so happy to read such a great review about Molly, Tom and the team at our Romans Estate Agents branch in Wokingham! it is lovely to hear we have been able to assist you through the renting process.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotSo helpful
Can not fault Romans they helped my family get a new home extremely quick when our old landlord decided to sell up, we will be forever greatful especially to Nathan who was professional when doing our viewing and very helpful keeping us updated whilst waiting for our tenancy to start. The documents leading up to the tenancy were easy to understand and great how you can see where your progress is!
Amanda · 27 July 2023
★★★★★ 5/5
GoogleExcellent service, Freddie was able to find a tenant for our Buy to Let in 3 days.
Harjinder · 19 June 2018
Agent replied · 17 June 2024
Thank you for your positive review regarding Romans in Wokingham. Kind regards, Sue Winterbourne - Regional Lettings Director
★★★★★ 5/5
TrustpilotJonathan Randall has been really
Jonathan Randall has been really helpful in sorting out our new tenancy, communication has been quick and clear, thank you Jonathan!
Ggee · 14 September 2023
★★★★★ 5/5
TrustpilotWe have had a wonderful process thanks…
We have had a wonderful process thanks to Jonathan Randall. Thank you Romans Wokingham.
İrem · 22 February 2024
★★★★★ 5/5
TrustpilotStacey COWAP has managed our property…
Stacey COWAP has managed our property portfolio for over 20years. In that time she has supervised any maintenance required, ensured all bills are paid promptly and monitored the building landlord’s compliance. The tenants are happy, we are happy and she deserves full recognition
Robert · 22 March 2023
Agent replied · 23 October 2024
Dear Robert Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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