Trusted Agent profile · Wokingham
Verified
★★★★★
2,235 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Prospect's office in Wokingham, at 12 -14 Broad Street, is rated 4.7 out of 5 across 2,235 reviews on two platforms, including 374 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotCommunication with Nancy Suri Marla…
Communication with Nancy Suri Marla about our rental property is always prompt and gets the queries resolved quickly and with a handy man to do what every is required, or the appropriate qualified plumber or electrician to do the certification required.
5/5
GoogleProspect have been brilliant managing my rental property. Lauren Bastone is my Property Manager - she is helpful, friendly and keeps me up to date. I am also really confident she stays in regular contact with my tenants which is important to me. Would highly recommend Prospect as a letting agent.
5/5
TrustpilotDefinitely the smoothest house sale…
Definitely the smoothest house sale I've experienced, or heard of. Largely thanks to Beth Murphy (Wokingham) who went above and beyond to make things happen, move the process along and keep us informed the whole way. Credit also to Matt Reynolds. Thanks so much!
4/5
TrustpilotA review for Lily Sines (Property…
A review for Lily Sines (Property Manager) at ProspectLily has been managing my properties since December 2020 and I feel like I'm in good hands. She is both communicative and responsive, with issues handled pretty well and resolved within reasonable timescales. I feel that her relationship with the tenants is very good and I believe this is always key to getting issues resolved amicably. She navigates problems very well with all parties. Lily is a very pleasant person to deal with and I would recommend her services to other landlords.
5/5
TrustpilotA short review on Saffron
Saffron has been my rental manager for a while now, We have been though a few ups and downs with the apartment, eg floods in the apartment bathroom getting new tenants Maintainance and last week she orchestrated the renewal on the apartment for a further 12 months.In all this time Saffron has made things happen, and got the problems sorted ASAP, in a very upbeat and professional manor.I’m very pleased to have her as my property manager and you should be very proud to have her representing your company. I do find your charges per month high and not very happy about the maintenance deposit of my money you keep….BUT The main reason I stay with your company is Saffron. she’s a star.
4/5
TrustpilotProperty purchase
We purchased a property through Prospects at the end of April. We were shown around the property by Adam who was excellent, very friendly and really earnt his commission. He was able to show us the potential in the property and we are very happy here. We then dealt with Paul, who was very helpful and friendly. We were introduced to Aimee who would oversee the sale. Aimee was excellent throughout, quick to respond and to pass messages between us and the sellers. She was always friendly and understanding.The only downside of using Prospects was the sales pitch of the conveyancing team to use their recommended solicitor. We were misled by the information given, and were told that our solicitor would be working for both the buyer and the seller which would speed the process up. We learnt that this was not the case. The solicitor that we used (Melia Mumford) needed a huge amount of chasing and created some stressful scenarios during the purchase which needed to be chased up by myself and Aimee. Overall, we had a positive experience with Prospects, but I would avoid being sucked into using their recommended solicitors and go off your own recommendations. We were first time buyers so learnt a valuable lesson! Thanks again to Aimee and the rest of the team.
5/5
TrustpilotGreat service
We chose Prospect to sell our house and didn't regret it. They were neither the cheapest, nor the most expensive, but we felt they offered the best service when choosing an estate agent. The team in the office worked hard to find us buyers and our eventual buyers and we were sold quite quickly considering the Covid restrictions as well. Once we were sold, we were passed onto Aimee Smith as our transaction co-ordinator. Aimee was fantastic, even helping our sellers estate agent out to help all the paperwork get done. Whenever we needed help, or had a question, Aimee was right there for us. We cannot thank her enough. If and when we move again, other agencies would have to work hard to convince us not to use Prospect.
5/5
TrustpilotBest agents ever
I had the pleasure to purchase a house advertised by Prospects and the whole team went above and beyond to help from viewing to completion. Aimee was absolutely vital to the process and she helped communication across all parties and chased daily for updates. She has been a godsend. I was also incredibly moved by the little "move in package" they prepared for us when we went to pick up the keys, which was such a lovely gesture. Nitherless to say we will definitely use them in future if we ever want to sell our property. 100% recommend them.
4/5
TrustpilotOverall a good experience
The initial property valuation was over priced, and there was very little interest within the first week. Following a conversation with the agent, it was agreed to reduce the price and viewings started to follow. Cameron was fantastic as the sales manager for the transaction, and Aimee really smoothed the process and ensured the transaction progressed once a sale was agreed. Both were the real stars for us, and the reason I’d use prospect again, however we advise you get multiple valuations for the property and take time to evaluate before listing. Communication from prospect was very good, regular updates on viewings with detailed feedback, and the chain was regularly updated on the progress, next steps and blockers.
5/5
TrustpilotExcellent customer care and…
Excellent customer care and professional service!
Hello Charles, Thank you for the 5 star review! kind regards
5/5
TrustpilotA Fantastic Prospect for Tenants
Prospect have overseen our tenancy over the past four years and we haven’t had one issue with them.
Hello Andy, Thank you for the review for Kodie! Lovely to hear of the great feedback of her hard work and thnak you for the 5 stars :) Kind regards
5/5
TrustpilotProspect Sandhurst Berkshire
Prospect Sandhurst BerkshireDavid and his team really are a huge leap away from the less than ideal reputation that a lot of estate agents earn themselves! They care about their clients, not just their commission - which is a real breath of fresh air. Connor and Matt were fantastic and so friendly, they showed us some great properties and we always knew our home was in good hands when they did viewings for us too (we loved the fact that the whole team came to familiarise themselves with our property before it was advertised).We owe David a huge amount of gratitude. He really got to know us as a family and completely understood what we were looking for. As a result, he found us our DREAM HOME. The whole team then worked tirelessly to sell our house in under 3 days (at a better than expected sale price), and supported us to secure that new house with success.Bottom line, we can't recommend Prospect Sandhurst enough - really good guys, amazing service & communication, and for us an extremely happy ending to our story!
5/5
TrustpilotWe used Prospect after a bad experience…
We used Prospect after a bad experience with another local agent. Paul from the word go was up front and honest and delivered everything he said he would. Our house sold within 2 weeks! He even sent properties he thought may be of interest that were being sold through other agents!On the day we viewed the house we ended up buying I phoned the office to see if they thought it was worth worth price we were paying. Cameron spent a lot if time talking me through the prices other houses I'm that road sold for, the different in square footage compared to our property and even advise what would be a sensible offer! We have exchanged today and after an extremely stressful week, Aimee has been an absolute god send! She has been on hand to listen to me vent and dealt with issues we were having straight away! Thank you, you have made this process a lot less stressful! Wouldn't hesitate to use Prospect with any future moves!
4/5
TrustpilotMoving in to the UK in Pandemic Period....
I moved into the UK in early May, during the Pandemic, this is my first rented home out of my homeland, totally stressful! As a matter of fact, I have some negative comments on my flat, but don’t want to list them out here. My property manager is Gemma Barton, she is professional and well experienced, always so caring and understanding, I would say she is a good ambassador between myself and my landlord. She took her initiative to solve the problems, such as to ask for replacing some of the worn-out furniture for me.Gemma is indeed doing a great job in solving lots of my issues and hopefully those could be all gone very soon. Big thanks to her!
5/5
TrustpilotExcellent managed service from Agnese
As Landlords living overseas it’s a pain when things go wrong or something needs doing. Unfortunately, there were a number of issues I encountered during the tenancy which I would have ordinary delegated to a family member to sort out.During my tenancy I switched from a rent collection service to fully managed as I was busy. This was one of the best things I could have done and Agnese has been nothing short of amazing.Details:- Gas safety inspection expired - new one obtained quickly and at a reasonable price.- Non-responsive tenant - contact established and property inspection arranged quickly.- The tenant was in significant arrears - funds collected from the guarantor.- Tenant assigned bills back to the landlord whilst the tenant was living in the property - handled correspondence timely and professionally on behalf of the landlord to ensure the liability remains with the tenant for the period they occupied the property.- Managing deposit negotiations - negotiating a mutually agreeable outcome for both parties.Without doubt I can say that Agnese’s diligence, professionalism and can do attitude is the reason I will continue to be a Prospect client. I felt the need to get the best outcome for me was no different to if I delegated to a close family member.Thank you Agnese.
4/5
TrustpilotGoodlord tool
Although the agent (Lewis) was super in managing all the administrative stuff and my requests for support, the Goodlord tool used for references process does not work properly as very often is stuck causing delays. We solved everything outside the tool and was much more easier.
4/5
TrustpilotEmily Sulma is my property manager
Emily Sulma is my property manager. She has been extremely helpful, reliable and approachable since I moved into my new flat. She has been really great during the difficult time I had trying to sort out my blocked toilet in my bathroom. She was very quick to help solve the problem and arranged for a plumber and drainage engineer to come out and fix the issue. It was resolved quickly, promptly and efficiently. I am very grateful and appreciative of all her help to solve the situation. She also fought my corner in regards to the landlord by having my back and sticking up for me reassuring me that I wouldn’t have to pay for the issue as it wasn’t my fault. She reassured me, kept in regular contact with me and made sure I was ok and that we could get to the bottom of the problem. Emily has been a star.
5/5
TrustpilotA very professional agency
A very professional agency, I have always been particularly pleased with the assistance of Vickie who has helped with many different enquiries I have made.
Hello Andy, Thank you for the 5 star review for Vickie. We're glad she has been very helpful to you. Kind regards
5/5
TrustpilotCommunicative and effective. Great value.
I had such good service from the team at Prospect. When offered on a house before selling Beth bent over backwards to get new leads, and updated us every couple of days until she secured the offer we needed. Other agents offered us slightly cheaper rates, but having just been in a chain with those agents I can say with confidence that if Betsy hadn't gone above and beyond we wouldn't have got the transaction over the line before our deadline. Both Beth and Betsy were always happy to have a quick chat, which I really appreciated, and most importantly they got the job done.
5/5
TrustpilotFive stars for Sasha Allen's efforts
I was a little disappointed just before our tenant moved into our property with Prospect. However, now I am nearing the end of the term, I have been very impressed with Sasha Allen, so Prospect have redeemed themselves somewhat by employing her!She is easy to reach, ALWAYS responds and usually within an hour of receiving my email and she offers good, appropriate advice which shows she is in tune with what the Client is asking/needs, very impressed by her efforts and style - Prospect, please take note and see if others can emulate this. The five stars are therefore intended for Sasha rather than the Company.
5/5
GoogleA huge thank you to Charlotte at Prospect for her amazing communication, support and professionalism through the process of my partner and I renting our first property together. We are both incredibly grateful, she went above and beyond and …
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
The service I received was absolutely exceptional throughout my 2.5 years tenancy. This is all down to Julie Jacobs (property manager). Julie is undoubtedly the most professional, kind and helpful lady I could have wished for to help me through my time at a rented property. I always felt comfortable and confident that if I had an issue as a tenant I could turn to Julie and she would do her upmost to solve and find a resolution without siding with the landlady. As a tenant this meant a lot to me as I did have a tricky landlady! Julie is a asset to company and needs a pay rise ASAP!!
5/5
TrustpilotNew home / property agent.
Myself and my partner recently moved into a rented home in Wokingham. Upon moving into this home, which prospect had taken over from another agency; there were just problem after problem; no hot water; no heating; no working shower; fridge freezer broke; garden fence fell down; general maintenance that needed to be done - each of these things were found out every few days.I was very stressed due to all of these problems that were arising on a daily basis and I was then assigned Melissa Fisher as my property agent, who I could contact and raise these issues with. Melissa has been nothing but actually amazing to me and my partner. Every issue that arose, she dealt with straight away, whilst always keeping in touch and liaising up to date information (even after her working hours had finished). Melissa truly went above and beyond and actioned every issue and problem that arose and was so proactive that she really took the stress off me and my partner and really understood where we were coming from with how stressful this situation was and she wanted to do everything she could to help, and she honestly really did!!! Melissa is truly an asset to Prospect. She really does care and look after their clients needs, wants and wishes. She will always go above and beyond to ensure that any issue of problem is dealt with and in a timely manner - which is of utmost importance, and it as definitely noticed when i would raise an issue or new problem and within an hour or so, Melissa was on the phone to me, or had replied back via email actioning this very problem straight away.Thank you so much Melissa for making such a stressful time, a-lot less stressful and a-lot more smoother. I honestly have nothing but praise and positive things to say about you and how you work and how you really did help me out during SUCH a stressful time!! You really are amazing!
5/5
TrustpilotAlways Great Service - 5 Stars!
Nikki Gardner and the whole Prospect team have always been excellent. Prospect Lettings have managed my properties for nearly 10 years, and I highly recommend them! Thanks again Nikki and Prospect 5 Stars.
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