Trusted Agent profile · Wokingham
Verified
★★★★★
2,062 reviews across 2 platforms
399 Reading Road, Winnersh, RG41 5LT, Wokingham, RG41 5LT
Prospect's office in Wokingham, at 399 Reading Road, is rated 4.7 out of 5 across 2,062 reviews on two platforms, including 298 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Prospect, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional and customer oriented
Had the pleasure of working with Gemma since September and have throughly impressed with her professionalism and knowledge.She always keeps me in the loop and responds promptly to any queries. She is a great asset to Prospect and a pleasure to deal with.
1/5
TrustpilotRude and un professional
Quite frankly I have never dealt with such a rude company as this I had to pull out of a sale because of a job loss and never experienced such a un professional un kind manner the way it was dealt with should be reported
5/5
TrustpilotGood agency
Whilst the landlord has been a little lacking in communication, Sasha has handled the situation very well and kept us in the loop and happy whilst we have problems rectified. Asset to the agency.
5/5
GoogleHave been dealt with by Abi at prospect. She’s been excellent! Super chatty and friendly and has helped me find what I was looking for. Great customer service :)
5/5
TrustpilotGreat service
Prospect was professional, helpful and quick to respond to queries throughout the house sale process. Virginia Ayres did a great job ensuring that the sale successfully progressed from offer acceptance through to completion.
5/5
Trustpilot5 star
5 star cowboys. X husband claimed he had power of attorney over me, put my house on the market, under sold it and RICKY was in charge. Charged me a fortune for doing this too!!!!! DO NOT EVER USE
5/5
TrustpilotGreat service as I was travelling a lot…
Great service as I was travelling a lot and the company would send up-to-date videos of properties. I am delighted with what I rented. Would recommend these guys as the process was smooth and professional.
5/5
TrustpilotExcellent service from Kate Smith
Excellent service from Kate Smith. Friendly, professional and efficient, she takes ownership of any issues and keeps me informed. Very grateful to have Kate as my property manager; I have confidence in her ability to manage it effectively.
5/5
TrustpilotAbi showed us round a property and she…
Abi showed us round a property and she was very friendly and helpful.
5/5
TrustpilotVery helpful and responsive
Very helpful and responsive despite the difficulties raised by Covid-19. All the staff where very helpful and we where kept up to date on the chain as much as possible as this depended on the agents and solicitors in the chain.
5/5
GoogleGreat service….Ryan and the rest of the team were great to deal with from start to finish. Would recommend to anyone looking to move in the area.👍 …
5/5
TrustpilotGrace brown
I have sold my house in Winnersh recently. I received excellent service from Grace who was the lady he showed round prospective buyers, she kep me up to date with every viewing and was very friendly and bubbly great customer service.
4/5
TrustpilotAlways prompt in replying to issues…
Always prompt in replying to issues which is great when you have no hot water. Delays when waiting for Landlord authorisation but that's not the agency's fault. All in all we are impressed with the overall service.
5/5
TrustpilotBrilliant Service !!!
Brilliant Service !!!This is my 2nd contract renewal with Prospect, the process is easy, clear, fast, with no worries and highly professional.From all the letting agencies I have been dealing with in the past years, Prospect is my best experience.
5/5
TrustpilotNatasha from Prospectus estimate agency…
Natasha from Prospectus estimate agency was very helpful and professional in helping me and my family find a home.
5/5
TrustpilotVery impressed by Prospect
Very impressed by Prospect. My house went on the market with a different agent but was not sold (although had many viewings).After 3 months I switched to Prospect and accepted an offer in the first 2 weeks.
5/5
TrustpilotExcellent Service First Rate
My enquiry and subsequent viewing was handled extremely professionally.
5/5
TrustpilotHelped with our first property
Great customer service, guiding us through the purchase of our first property. Responsive to email and available over the phone when needed. Really positive process so would definitely recommend. Shown around the properties by Adam and then passed over to Aimee.
5/5
TrustpilotThank you
I've been looking for a property for a while and struggling to find one suitable. Prospect has been brilliant and continuing my search, with particular mention to Beth who always goes above and beyond, very informative and helpful. Thank you!
5/5
TrustpilotLandlord/Tenant
I have been very happy with the service that Chloe Reilly has provided to both my tenants and myself ,the Landlord, keeping me informed of any issues that arise
5/5
TrustpilotMelissa@Prospect
I dealt exclusively with Melissa during our tenancy with Prospect. Whenever I spoke to her she was always friendly and happy to help. She is polite and professional and I rate her highly.
5/5
TrustpilotExtremely professional letting service
Extremely professional letting service. Prospect assign an agent (Beckie in our case) to assist in the communication process between the tenant and the landlord and the service we received from her throughout the tenancy was second to none.
5/5
GoogleIt’s been a pleasure benefiting from the support so generously received form Prospect Client Manager Luke Richardson, as first time buyers in the UK. He proved professionalism and promptitude and guided us into making the best decisions. Thanks a million, Luke!
5/5
TrustpilotHighly Recommended
After renting with Prospect and the property manager Maria Proko for over a year now, we've experienced nothing but great service, cooperation, and support. We'd definitely recommend their services and the property Manager Maria Proko
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Prospect, Wokingham won Trusted Agent.
