Trusted Agent profile · Wokingham
★★★★★
1,889 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,889 reviews on two platforms, including 254 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent fully managed services
Prospect has been managing my property for a few years now. I am very happy with the property management services provided by my property manager (Hazel Sims). Hazel has been very responsive, and clear in her communications with me. She is very professional, and efficient. She managed to clearly communicate my requirements to the tenants, and get my property contract renewed in less than 36hours!
5/5
TrustpilotReally good experience with Beth Murphy…
Really good experience with Beth Murphy on our purchase, very proactive and always kept us informed, very good communication. It was a complex situation but Beth helped us all the way.
5/5
TrustpilotKenny, Prospect
Kenny was friendly, shared all the details and promptly and was punctual. Prospect could arrange the viewing quickly and I’d recommend
Thank you for your 5* review, Sudhir.
5/5
TrustpilotThank you so much Abi…
Thank you so much Abi @ProspectCrowthorne, your patience and time in helping us find our ideal home has really been appreciated! Especially all the extra little bits of insight and knowledge you have on the home or area has really been fantastic!Credit to the company.
5/5
TrustpilotThanks to Beth for making it happen in…
Thanks to Beth for making it happen in the end, as a purchaser the conveyance took longer that anticipated due to 3rd party delays. Not an easy job dealing with multiple parties but she got us there, I was literally sitting in the office and ran out with the keys at 4.40pm on moving day! Big thanks to Beth and team!
5/5
TrustpilotProspect Warfield
I have been dealing with Beth Murphy at Prospect Warfield on selling our late mother's house. Beth has been very professional, honest, and hard-working throughout. She always replied back to my calls and was available to answer any questions or concerns that I had. I can not recommend highly enough. Thank you Beth
5/5
GoogleCharlotte was the best estate agent! She answered all our questions and was very polite during our viewing. She made our first time getting a property extremely enjoyable and hassle free- would 100% recommend her to everyone :)
5/5
TrustpilotI only have good words for the support…
I only have good words for the support Nikki has offer me overth years and would definitely recommend using Prospect.
5/5
TrustpilotVery efficient, contactable & reliable service
Our move (over the last 10 months!) has been littered with issues from the start with a couple of fall throughs. Other Agents and solicitors throughout the chain failing to communicate and often everyone being left in the dark. As we were moving to a new build 200 miles away it has been a very stressful time. Having an Agent that was contactable and reliable was a huge benefit. Mark Horn at Warfield pulled out all the stops to make our move happen. He resold our house within 48 hours of the original sale falling through! Should have used Prospect Warfield from the start.
5/5
TrustpilotJulie Jacobs Service is Outstanding
My family and I have rented 2 separate properties through Prospect over the last 4 years. Both times we have been fortunate to have Julie Jacobs as our Property Manager. Every time there has been a maintenance requirement, an urgent repair or administrative tasks to attend, Julie has been super efficient, helpful and quick to help. She has made our whole experience of renting through Prospect 5 star.
5/5
TrustpilotI highly recommend Prospects, Warfield
I highly recommend Beth at Prospects Warfield if you are considering moving. Beth is personable, professional, and super proactive, ensuring that everything keeps moving at a good pace. I can hand on heart say that thanks to Beth and the team at Warfield Prospects the process of selling a property was smooth and easy. Thank you so much Beth.
5/5
TrustpilotNatasha was very helpful whilst I was…
Natasha was very helpful whilst I was looking for property in the Ash area. Absolutely no complaints.
Thank you for your 5* review, Stella
5/5
GoogleAmazing service and would highly recommend!! Special shoutout to Charlotte Morgan who made our process very easy from looking for a house to getting the perfect house and longterm tenancy! She is a hero!!!
5/5
GoogleVery happy with the help of Prospect. Charlotte was super friendly, helpful and went out of her way to help us find a place to rent. Good communication and diligent response time. Thank you!
5/5
TrustpilotFantastic and Super Professional
Fantastic, super supportive and helpful team - Reading.
Hello Paul, Thank you for the amazing review for our colleagues at Prospect. May the great hard work continue for many years more! Many thanks
5/5
TrustpilotGreat service - friendly and efficient
Virginia and the team made the sale of our house go much smoother than we could have ever imagined! Paul and Dan were excellent at securing the sale and then Virginia, with her exceptionally friendly nature, was brilliant post-sale keeping us informed every step of the way. Couldn’t recommend the Prospect team highly enough.
5/5
TrustpilotReading Branch - Hazel Sims
Hazel Sims has been our dedicated property manager for several years now. She is extremely professional, efficient, and a pleasure to work with. We know our tenant and our property are in safe hands at all times. Many thanks, Hazel!
2/5
TrustpilotI feel so stupid
You know that gut pinch you get when you feel you've been done because you were too gullible? Well... I wrote my initial review in August of 2021 at the beginning of my relationship with Prospect estate agency. I gave them five stars then as I really believed their skilled sales person. He really made me feel trusting in their eagerness to look after my property for me. How naive was I? In fact this is why I did not give a one star review. I believe that my naivety is partly at fault. I don't want to sound vindictive or accusatory towards Prospect so I will detail my story and let you decide if the drop of 3 stars is justified.What broke the proverbial camel's back was this last episode where the tenants reported a leak form the boiler. Prospect rapidly contacted me to get the go ahead to send their contractor for an assessment. This contractor had been used to do prior repairs on the boiler before. He comes back quoting over 550 GBP repairs, the boiler had to be taken off completely to repair a split on the expansion vessel. I suddenly remembered that the boiler had an extended Bosh warranty. I contacted Bosh they promptly sent an engineer. She reported that there was no trace of any failure of the expansion vessel and an 11 GBP pressure valve was changed. In and out in a blink of an eye. Now If you are thinking that this is a genuine diagnostic error, I could agree with you. Only this comes on the back of deluge of similar miss-diagnostics and charges for job that did not need doing. Another (out of many) instance to convince you of the validity of my disappointment with Prospect. New tenants with young kids move in after my previous tenants moved out. Three weeks in, the tenant calls to report a suspected toilet leak in the first floor bathroom. They send picture of a small stain forming on side of the ceiling. Immediately I tell the agency, this leak originates from the bath, the toilet being located on the other side of the room. Instead of communicating this to the plumber they send him to fix a (non-existing) toilet leak. The next day the tenants have another bath and the stain the ceiling is now a meter long right under the bath. They call Prospect to report that the toilet leak is still there. Prospect contacts me with the picture. I tell them in no uncertain terms that this is coming from the bath not the toilet. They send the same contractor. When I asked him what job did he do for the fee I paid him? He tighten the same toilet nut he had tighten 24 hours prior. The following weekend the tenants have another bath and this time the downstairs ceiling is utterly destroyed with thousands of pounds of repairs. The contractor is sent again and guess what? he found the leak... it was coming from the bath. All that time I was yelling this fro the top of my voice and now I am landed with repairs, decoration, and of course the multiple visits to tighten my toilets screw. My wife children and myself have lived in this house for 15 years before renting it. Of course I know if a stain on the ceiling comes for a radiator a toilet or the bath. But no Prospect staff and their contractor knew better than me. When I put them in front of this undeniable evidence, their answer was I could not prove it wasn't the toilet that was leaking. As for the payments for all of the damages? Contact your insurer.... I guess their contractors' got paid and paid again not their problem right? Ok I leave you with a last one since you are such a good audience, bearing with me until now. When the last tenants left, they were kind enough to report what things needed attention in the house. In particular a leaking gutter that cause the downstairs window to rot. Prospect offered their contractor to do the job of course. The gutter and the wooden window go fixed, I think the window alone was over a grand and a half. The wood was painted of course as part of the new repairs. Recently I get a call from Prospect telling me that the tenants are complaining they can't open the window and prospect is offering me to sent their contractor (the windows repair person) to open the painted shut window. When I tell them that the original window was functional, Prospect comes back to me saying I can't prove it because on the initial house report it said that some windows were painted shut at the beginning of the tenancy. This was true three small windows had always been shut from when we first bought the house but none of the main window were. Well although the report does not explicitly list the offending window as painted shut according to them I have no recourse and if I want this window to be opened, they have just the man for me. I have to say I started this rental a bit by accident and I was very naive since then I have spoken with trade men in the know. They told me that it's a open secret that Agencies get kick backs from the contractors they use.
5/5
TrustpilotHighly recommended
We have no hesitation in recommending Prospect Winnersh branch, From start to finish on the sale of our property Ryan and Ellie showed true commitment and professionalism. We are so glad we chose Prospect. Wonderful thank you Kevin & Lynne
5/5
TrustpilotBeth was fabulous when we sold our…
Beth was fabulous when we sold our house. She targetted the right buyers and we sold very quickly. We were not put under pressure and could take our time. Paul the Manager at Warfield, was very professional and gave us great advice and ensured everything went smoothly. Would definitely use Prospect because of Paul and Beth.
5/5
TrustpilotDelighted!
We are delighted with Prospect Reading Branch's service. It's consistently good on all fronts. Our Property Manager Georgia is superb - a true professional! She is always of great help and we know our property is in excellent hands.
Thank you for your 5 star review!
5/5
TrustpilotExcellent service!
Beth was really helpful. Was professional and knowledgeable. A real credit to the company :)
Thank you for your 5* review
5/5
GoogleWonderful friendly service!! Chase Jacobs was especially helpful with our rental agreement and getting everything set up for us to be able to move in. Will definitely recommend Prospect to anyone that asks! Thank you all for the wonderful service!
Thank you for this glowing recommendation regarding Chase and the wonderful friendly service. We wish you every happiness in your new home.
5/5
TrustpilotExcellent service from Warfield Prospect
Excellent service from Paul and the team at Warfield Prospect. This was especially the case when the transactions at the bottom of the chain became particularly fraught when they needed to pursue the various parties to ensure a timely completion to the transactions.
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Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
