Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNO NO NO!
I have rented my flat for 11 years and never missed a payment. My landlord has decided to sell up. He promised me that he would only sell to investors who are willing to buy a property with tenants in situ. The Agent treated me like scum! And it was obvious to me they were not investors as they were a heavily pregnant couple. When I asked if they intended in living in my flat as a family, they were dumbfounded! Of course they were! The Agent was obnoxious and Interrupted me saying 'DO YOU MIND IF I TAKE IT FROM HERE!!!'
Steve · 13 May 2022
★★★★★ 5/5
GoogleA quick note to thank Rosemary for her extremely professional and empathetic approach to our recent dealings - I have seen 1st hand how you approach people as a real person and not just a number - very much appreciated and keep up the good work !
Mark · 24 April 2022
Agent replied
Mark, many thanks for your review and for giving Rosemary a well-deserved name check. Best wishes from the team at Martin & Co Wokingham.
★★★★★ 5/5
GoogleMartin & Co helped us find our new home in a new area for us. We are very happy with the service we've received. Rosemary was exceptional, clear communication, prompt responses to our queries, and helpful advice. Will use agency in the future.
Aleksandr · 4 July 2022
Agent replied
Hi Aleksandr, it's great to see your review. We look forward to continued working with you. With all good wishes, Rosemary and the team.
★★★★★ 5/5
GoogleI would highly recommend Martin & Co Wokingham. A huge special thanks to Veronica, not only for being so efficient and helpful with everything we need, but also being a very kind and caring person at a very sensitive time when she didn't need to be. XxPositiveResponsiveness, Quality, Professionalism
M · 3 August 2021
Agent replied
Thank you for your recommendation and also for your generous comments about Veronica. She really does reflect our customer service ethos of providing a friendly yet professional service. All the best from the team at Martin & Co Wokingham.
★★★★★ 5/5
GoogleGreat company with super easy to talk to team. Eleanor especially was super helpful to talk to. If ever in the area or situation to look for a new place, would hope I can speak with Eleanor again. Recommended to my whole group
Amber · 24 April 2022
Agent replied
Hi Amber - That's amazing, and so kind! I was more than happy to assist. All the best, Eleanor
★★★★★ 5/5
GoogleAmazing service from the Lettings team. Big thank you to Faye and Rosemary for helping me find a property. I would highly recommend Martin & Co to all my family and friends.
Leslie · 5 May 2023
Agent replied · 1 June 2023
Thank you Leslie. Rosemary and the Lettings team are thrilled with your review. That is so kind. All the best from us all at Martin and Co
★★★★★ 1/5
GoogleAVOID this letting agent!
We had the misfortune of dealing with them for 2 years as a tenant. It was a horrible experience.
They charge extremely high rent and ignore requests to fix maintenance issues.
At the end of the lease we were told we had to get the property professionally cleaned. We used their recommended cleaner Bleu Maintenance and paid £415. We were told the work would be guaranteed however the landlord requested an extra £125 as the cleaning was deemed unsatisfactory.
It took 4 months to get our bond deposit back as we had to take it to arbitration.
We happened to speak to previous tenants and they all had the same negative experience.
Stay away!
Christine · 19 January 2025
★★★★★ 5/5
GoogleThis review is a little late as I missed the email, but new to the area, Rosemary was extremely helpful and very professional at all times. Processing went efficient and timely, with ongoing support as necessary. Many thanks
Marie · 31 August 2022
Agent replied
Thank you, Marie. Rosemary and her team are really keen that everyone has a positive experience with our agency. It was so kind of you to leave the review. Erica, Rosemary, and the rest of the team.
★★★★★ 5/5
GoogleFrom the moment I first contacted this agency, I was impressed by their professionalism, knowledge, and dedication to providing the best possible service to their clients. Throughout the entire process of buying and letting out my property, their team went above and beyond to ensure that every detail was taken care of and that I felt completely confident and informed every step of the way. The communication from this agency was outstanding - they were always available to answer my questions, provide updates, and offer guidance and support whenever I needed it. They truly went above and beyond to make sure that my needs were met and that I was happy with every aspect of the buying and letting process. Their team has a deep knowledge of the local market, and their expertise was invaluable in helping me navigate the complex process of buying and letting a property. They were able to provide me with accurate and up-to-date information about the local market, and their guidance and advice were instrumental in helping me make informed decisions about my property. Overall, I cannot recommend this estate and lettings agent highly enough. Their professionalism, expertise, and commitment to their clients are truly outstanding, and I am so grateful to have worked with them. If you are looking for a reliable, knowledgeable, and supportive estate and lettings agent, look no further than this amazing team!
Alex · 23 March 2023
Agent replied
Thank you, Alex. That is a lovely testimony for us. The team and I are grateful. It's always nice to hear when property owners are getting the best return for their property and that we have happy tenants who enjoy living there. It's been great working with you. Thanks again.
★★★★★ 5/5
GoogleFrom the moment I first contacted this agency, I was impressed by their professionalism, knowledge, and dedication to providing the best possible service to their clients. Throughout the entire process of buying and letting out my property, their team went above and beyond to ensure that every detail was taken care of and that I felt completely confident and informed every step of the way.
The communication from this agency was outstanding - they were always available to answer my questions, provide updates, and offer guidance and support whenever I needed it. They truly went above and beyond to make sure that my needs were met and that I was happy with every aspect of the buying and letting process.
Their team has a deep knowledge of the local market, and their expertise was invaluable in helping me navigate the complex process of buying and letting a property. They were able to provide me with accurate and up-to-date information about the local market, and their guidance and advice were instrumental in helping me make informed decisions about my property.
Overall, I cannot recommend this estate and lettings agent highly enough. Their professionalism, expertise, and commitment to their clients are truly outstanding, and I am so grateful to have worked with them. If you are looking for a reliable, knowledgeable, and supportive estate and lettings agent, look no further than this amazing team!
Alex · 18 March 2023
Agent replied
Hi Alex. Thank you very much for taking time to review our service. Yes team really appreciates your thoughts and wish you all the best in your new home. Erica and the Sales & Lettings Team
★★★★★ 5/5
GoogleEleanor at the Wokingham Branch was extremely helpful throughout the move. She kept me up to date and was very responsive to any enquiries. Would highly recommend Martins & Co for any future movers!
Chris · 6 December 2022
Agent replied
Thank you Chris. Our Sales Team is part of the second largest property sales (estate agency) in the UK. We pride ourselves on the highest levels of customer service and our unbeatable marketing. It was great to hear from you and we really appreciate the review. All the best, Eleanor, Erica and the rest of the sales team.
★★★★★ 5/5
GoogleI would like to highly recommend Martin & Co Wokingham for their professional and effective approach. Special thanks to Rosemary and Meghan. I have asked a lot of questions about renting a property but they not mind to answer all my questions. Really thanks!PositiveProfessionalism
Joey · 3 August 2021
Agent replied
Many thanks for your positive review of our service. Rosemary and Meghan were delighted to help you and we hope you'll be very happy in your new home in Wokingham. Best wishes from all the team at Martin & Co Wokingham.
★★★★★ 5/5
GoogleI found Martins to be courteous, professional and reliable. Their advice and assistance in dealing with letting our parents house was very thorough and prompt communications from Erica have made what could have been a stressful situation very smooth. I have no hesitation in recommending.
Allison · 22 September 2020
Agent replied
Delighted to have been able to help, Allison. All the best from the Martin & Co Wokingham team.
★★★★★ 1/5
GoogleWe are having a nightmare with this company. We have now rented a property with them for a year. We turned up to the viewing, sat there for 10 minutes and no one showed. We called the office to be told they forgot to book it in and it would need to be rebooked, we had driven 4 hours to view this property as we were relocating so told them they had to send someone out. We were then rushed through the viewing. We ended up going ahead with the property and had no problems with this part of the process. However, anything that requires any form of management from Martin&Co is horrendous.
They have 2 months to complete a gas safety check but left it to the last week they could legally have it done and then Oliver had a go at US for not being able to take a day off work to let them in. We got told it wasn't possible for them to give us a timed slot so we called British Gas ourselves and got told it was possible they just had to request it, M&Co wouldn't, so we did and I was able to work it around my job (but had to organise everything myself). We then got contacted about our yearly inspection, we called and booked it in for my day off, they never showed up. We called to find out that once again, they didn't book it in.
We live in Wokingham but half of our communication comes from the Staines branch. We then got emailed 3 days before rent due to say they were changing the account we needed to pay, we went on to set it up and the bank stated it looked like a scam payment based on the account, we contacted the landlord as it was a Sunday and he said he hadn't authorised any bank change, so it did look like a scam! However, after contacting a very rude woman at M&Co they stated THEY were changing the bank account and we have no right to talk to our own landlord and to pay them immediately and we were lying about the warning from the bank (proof attached). We are on a fully managed contract and have had to organise everything ourselves so far, which is ludicrous. We are fed up with communication from this company and would never rent with them again.
Bryony · 7 November 2024
★★★★★ 5/5
GoogleErica and team looked after our property on a fully managed basis whilst we were abroad, we felt very re-assured and everything was taken care of with a premium service. Wouldn't hesitate to use again or recommend to others.PositiveResponsiveness, Professionalism, Value
Tim · 14 June 2021
Agent replied
Thank you for your kind comments, Tim. We were delighted to have been able to look after your property whilst you were away. Best wishes from the team at Martin & Co Wokingham.
★★★★★ 5/5
GoogleI did approach a couple of other Letting Agents in the area before calling your Company during my house hunting. The service I received from Shenaya of your Company was professional and impressive. Thank you
Dhammika · 24 May 2022
Agent replied
Thank you Dhammika, it was great working with you. Thank you for the review. Shenaya, Rosemary and the Lettings Team.
★★★★★ 4/5
GoogleThe rental experience with Martin & Co was very smooth, efficient and friendly; viewings arranged quickly and on time, and the handover day was the best I've experienced - thank you Rosemary & team.
John · 4 July 2022
Agent replied
Thanks John. Great to hear that Rosemary and the team helped to make your move as easy as possible, and we hope that you're settling in well. Best wishes from all the team at Martin & Co Wokingham.
★★★★★ 5/5
GoogleSuper helpful when chatting on the phone - would definitely recommend to a friend or family member! Thank you to Faye for your support and overall professionalism throughout.
Amy-Marie · 28 January 2023
Agent replied
Thank you Amy-Marie.
★★★★★ 5/5
GoogleIt was a real pleasure dealing with such knowledgeable and friendly staff. Special thanks to Faye who couldn’t have been more helpful. Would definitely recommend these guys.
Eddie · 20 February 2023
Agent replied
Thank you, Eddie.
★★★★★ 5/5
GoogleAfter having one property fall through; Rosemary found us our new property and we honestly fell in love. Perfect location, and still within budget. Rosemary was honestly incredible, answered all our questions and many calls!! So thankfulPositiveResponsiveness, Quality, Professionalism, Value
Alicia · 29 May 2021
Agent replied
Hi Alicia. So pleased that you ended up with a great new home. Thanks for name-checking Rosemary - she always goes out of her way to help our tenants and landlords. Best wishes from all the team at Martin & Co Wokingham.
★★★★★ 4/5
GoogleFriendly, local estate agents who have been very helpful throughout our move into our rented house. A very hard-working team with Rosemary, Shenaya, Faye and co.
Miriam · 9 March 2023
Agent replied
Thank you Miriam. We enjoyed working with you too! Such a nice review! All the best, Erica Rosemary and all the Team
★★★★★ 5/5
GoogleMartin & co we’re absolutely the best choice we made to sell our late mothers bungalow. From start to finsh the whole experience ran like a swiss watch / elannor was so helpful and understanding I couldn’t recommend them enough very very happy with the whole experience kind regards adam tabrett
Adam · 13 August 2024
Agent replied · 17 September 2023
Hi Adam
It was a delight to work with you to sell your property. Thank you very much for the kind review.
All the best
Eleanor and Erica
★★★★★ 5/5
GoogleMartin&Co Wokingham manages our property and we also let a property from them. There team has always been terrific and accommodating of our needs and requests. Most recently, they called us immediately when the tenant reported water dripping from the ceiling and arranged a plumber the same day to fix it. This happened while we were in a desperate situation to find a house where Martin&Co was able to connect us with one of their other tenants who wanted to break contract giving us access to an immaculate property that wasn't even on the market yet. A life-saver! Thank you!
We were tired of dealing with posh, nose-up-in-air estate agents who couldn't care less about our needs or our situation. Martin&Co Wokingham team always listened to our situation and did their best to make us happy.
Nicholas · 4 July 2022
Agent replied
Really happy to help, as always! Best wishes from the Martin & Co Wokingham team.
★★★★★ 5/5
Google5 Star review received from our tenant.
Ken Faulkner
Renting a property for the first time in many years, I found the team at Martin & Co a pleasure to conduct business with and professional in all respects. When on moving into the property I had a minor problem accessing the controls of the heating system, a team member attended the property within minutes of receiving my phone call..........problem solved. Would highly recommend.
Kate · 6 March 2023
Agent replied
Dear Ken, Thank you very much for your review. I am glad that the team helped resolve everything and helped you with this new situation for you. It's been a pleasure working with you. All the best, Erica
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
