Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWell, it all went downhill. The WORST management agents I’ve ever dealt with. I recommend avoiding ANY lease that they are handling, it’s not worth the hassle to deal with a terrible and corrupt group of people.
Despite moving out of a place in September due to a divorce, and getting my name taken off the tenancy agreement (all the while they delayed refunding me the deposit while earning as much interest for themselves as possible), they are chasing me up for the last months’ rent that my ex-wife should be paying. I don’t even know what arrangement they have due to limited contact, yet somehow I am being asked to pay?
Absolutely corrupt. AVOID
Kyle · 13 April 2024
★★★★★ 1/5
GoogleDO NOT GO with Martin and CO! I was with Martin and Co (renting) for 2 years. I had maintenence ignored to the extent of a bedroom being inhabitable during winter months as it had a broken window on moving in!! For 2 years the window was …
Luke · 13 April 2024
Agent replied · 2 June 2024
Hi Luke. I am sorry about the situation with your window. We did not ignore the matter. We passed it to the landlord. Unfortunately it is not our call whether some items get fixed or not. In this instance we recommended a repair. … More
★★★★★ 5/5
GoogleGreat and honest Lettings team. Really impressed by the phones calls handled by the team member Shenaya, she offered some good advice 👍 …
Olivia · 4 May 2022
Agent replied
Dear Olivia, thank you for your kind review. With all good wishes, Shenaya and the lettings team.
★★★★★ 5/5
GoogleMy team works very closely with Erika, Rosemary and Shenaya, they are always very efficient, always quick to respond and very helpful. Thank you.
Sally-Anne · 24 April 2022
Agent replied
Hi Sally-Anne - thank you for taking the time to review our services. It's been a pleasure working with your team - we look forward to assisting in the future! Erica, Rosemary and Shenaya.
★★★★★ 5/5
GoogleBrilliant customer service from all lettings/client services team especially Katy Passmore. I definitely recommend them 🤩 …
Caroline · 28 January 2023
Agent replied
Thank you Caroline.
★★★★★ 5/5
GoogleGreat and honest Lettings team. Really impressed by the phones calls handled by the team member Shenaya, she offered some good advice 👍
Olivia · 24 May 2022
Agent replied
Thank you Olivia, we appreciate your review! All the best, Shenaya and the team!
★★★★★ 5/5
GoogleIn my experience Martins are by far the best letting agents in Wokingham. Nothing is too much trouble for them, they really try to make sure you are satisfied and genuinely endeavour to make the letting process as easy as possible.
John · 5 August 2024
Agent replied · 22 December 2023
Thank you for your glowing review. It's a pleasure to work with you.
From Erica and the team at Martin & Co
★★★★★ 1/5
GoogleWould avoid at all costs as a prospective tenant and go elsewhere. The Wokingham office were very difficult and abrasive to deal with and didn't inspire any confidence in a continuing relationship with them.
Jess · 15 November 2025
★★★★★ 1/5
GoogleA pathetic agency where pathetic people work. We booked a meeting online to see the flat for rent - no one knows anything, no one was interested. After we called to ask if this meeting would take place, the employee promised to call back, no one called. Two hours before the planned meeting, we are calling again to ask the same question, but after the wife introduced herself, the employee of this agency simply hung up, and despite having our two phone numbers, no one tried to contact us anymore. I strongly recommend to avoid this agency, also for people who lease their real estate in. Terribly lazy people feed on them.
Mateusz · 20 April 2020
Agent replied
Hi Mateusz
I just picked up this review from Feb 2020. On our system, 17/2/2020, there's a file note from our lettings administrator at the time " Spoke on the telephone and took details - English is not his first language so for some of the questions he has asked that his wife call back." On 19/2/2020 at 9:47am. Another email was sent to you. On 21/2/2020 we tried to call and on 24/2/2020 we noticed you left a google review. Just FYI, we received your enquiry on 17/2/2020.
I understand that sometimes things do not go as we would like, and I am sorry that you feel we were not happy. The employee you spoke (from our notes) to is a very nice person, so I am surprised that you left this message. That said, there is probably more behind the matter. If you would like to contact us directly, I am happy to discuss the matter with you. Again, please accept our apologies for your experience.
All the best
Erica
★★★★★ 1/5
GoogleThese are the most dishonest and untrustworthy people I have ever dealt with. I rented a flat for three years with them, no repairs were ever carried out, no one could be reached, the heating broke during winter and nothing was done to repair. Above all, they falsified check in reports in order to keep my full deposit. Scam artists who do not deserve to operate. I would advise anyone to never work with them you will be robbed and loose your money.
John · 20 April 2020
Agent replied
Dear John,
We are not sure if you have the right estate agent as we could not find any records of a tenancy under your name.
Furthermore, your comments do not match with the service levels that we provide to our tenants and so we can only conclude that you are mistaken in this review of our company.
Kind Regards
Martin & Co Wokingham
★★★★★ 1/5
GoogleBy far the worst agency I have ever dealt with, they are dishonest, rude and take advantage of people. The staff changed every month so no way to deal with the same person on an issue, they frequently conduct check out scams in order to mark items as damaged when they in fact weren't and know exactly how to extort additional fees every-step of the way. They even charged me 150£ because I left a brand new trash-bin at the property I didn't want to throw away! Run away from these people, they have no decency and respect for tenants and will take your money from you.
Jack · 20 April 2020
Agent replied
Dear Jack,
We are not sure if you have the right estate agent as we could not find any records of a tenancy under your name.
Furthermore, your comments do not match with the service levels that we provide to our tenants and so we can only conclude that you are mistaken in this review of our company.
Kind Regards
Martin & Co Wokingham
★★★★★ 5/5
GoogleThey team is always very supportive and helpful giving all the attention and support for everything we need. Amazing service!
Ricardo · 13 March 2026
★★★★★ 5/5
View AgentsProfessional Service
Thank you for an amazing service from Martin & Co. I recently purchased a property with them and recieved a professional and responsive service with excellent communication throughout, mostly working with one agent. Special thank you to Alex who held my hand through the entire process. I'm very impressed with their services and would highly recommend!
Ben · 3 November 2021
★★★★★ 5/5
GoogleMartin & Co Wokingham have provided us with excellent service over many years and we would happily recommend them to others. Always easy and professional to do business with resolving any issues quickly and to our satisfaction.
Steve · 13 August 2024
Agent replied · 17 September 2023
Thank you Steve. It is great to hear that we are looking after you and your lovely property. Thank you for such a nice review.
All the best
Erica, Rosemary and Kaitlyn and the rest of the Sales and Lettings team.
★★★★★ 5/5
View AgentsSale of my Property
I would like to thank Martin & Co (Wokingham) for helping sell my home. Special thanks to Alex and Eleanor for the way they introduced the buyer which lead to an offer and the price we wanted. Alex was excellent during the viewing and pointed out the positives in the property and surrounding area too.
R · 2 November 2021
★★★★★ 5/5
Googleas a Landlord for many years, I find the teams service over and above. They are charming, attentive and successful. Thankyou Erica & Team!PositiveProfessionalism
Gill · 3 August 2021
Agent replied
Many thanks for those kind and positive words, Gill. All the best from the team at Martin & Co Wokingham.
★★★★★ 5/5
GoogleMartin and co have been very helpful during my stressful move period. I have contacted them multiple times with questions and Rosemary didn’t ever get frustrated by this. I even requested to move in early than I signed for and they redid …
Christina · 13 April 2024
Agent replied · 13 April 2026
Thanks for your kind words Christina! We're happy to have assisted you with your move. … More
★★★★★ 5/5
Google5 Star Review received from our Tenants:
Michelle Pearce
The staff at Martin & Co have been amazing and helpful right from my first viewing. Staff have been professional and responsive, and always go above and beyond to resolve any queries or maintenance issues very swiftly. I’ve had a great experience and highly recommend Martin & Co.
Faye · 4 March 2023
Agent replied
Thank you Michelle and thank you Faye, for adding this to Google on Michelle's behalf. It's been a pleasure working with you Michelle and we are really glad that the property suits you, and you are happy there. All the best from me and the team.
★★★★★ 5/5
GoogleI viewed a property with Rosemary and honestly out of all the viewings I have had with other agents she was so helpful, knowledgeable and professional.
Adele · 10 December 2025
★★★★★ 5/5
GoogleMartin & Co helped us find our new home in a new area for us. We are very happy with the service we've received. Rosemary was exceptional, clear communication, prompt responses to our queries, and helpful advice. Will use agency in the future.
Alex · 4 December 2022
★★★★★ 4/5
GoogleChristy has been very helpful organising a viewing to fit into our tight timetable. Thank you!
Anne · 3 May 2022
Agent replied
Hi Anne, Thank you - it was my pleasure. I'm glad we could assist! All the best, Christy.
★★★★★ 5/5
GoogleVery professional company. Erica and the team are very helpful and knowledgeable. They go the extra mile to ensure customer satisfaction. I would highly recommend.PositiveProfessionalism
KEVIN · 3 August 2020
Agent replied
Cheers Kevin! Thanks for your comments and kind recommendation. Best wishes from the Martin & Co Wokingham team.
★★★★★ 3/5
GoogleMarrianna was the most helpful member of the team, she made the process of moving out much easier and was extremely pro active.
Lewis · 20 April 2020
Agent replied
Thanks for your comments Lewis. We're glad the move out went well. All the best, Martin & Co Wokingham
★★★★★ 5/5
GoogleVery pleased with the service we received. Very responsive to our requests and queries and always acted professionally and in a friendly manner. Also we lived away from the house we were selling and they regularly checked on our property and even watered the flowers. We have sold three properties with them and pleased with the outcome on every sale.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 5 June 2021
Agent replied
Hello Mark. Thank you for your very positive comments. We appreciate the trust you put in us to look after and to sell the properties. And we were more than happy to be of help with the flowers! Best wishes from the team at Martin & Co Wokingham.
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