Trusted Agent profile
★★★★★
279 reviews across 2 platforms
8 Broad Street, Wokingham, RG40 1AB, Wokingham RG40 1AB
Chancellors's Wokingham office at 8 Broad Street is rated 4.6 out of 5 across 279 reviews on two platforms, including 174 Google reviews rated 4.6. The 105 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
GoogleThe staff has shown his professionalism during our viewing. He was polite and tried to provide us with an answer whenever we had a question. Thank you Phil!
Hi Alice, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. Thank you.
5/5
GoogleCathleen was very professional and patient. Answered my questions knowledgeable and followed up when we decided to make an offer, even though we didn't get the house, Cathleen forwarded available options to me. Thank you for your thoughtfulness.
Thank you Andrea for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleIf I could give zero stars, I would. Dani from Chancellors visited on November 21st to provide a probate valuation on my Dad's house. She hasn't responded to repeated emails or calls since. This is a difficult time and Chancellors have given me one more thing to worry about. My dad's partner showed Dani around, I feel they've wasted our time.
Hello Elspeth, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Wokingham Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotMy Experience was an awesome one
My Experience was an awesome one, Many thanks to Ben and Mya for their help .Both were not tired of my calls .
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
1/5
GoogleAlthough Amelia was very friendly and was good at confirming her appointments, once she gets you through the door the service falls flat. On the day of the booking she seemed to have triple booked herself to the point that we were rushed thru the property as ouside their were already 4 other people waiting. On arrival she said that we were no.15 thru the door. After viewing the property when we left we asked for the application to be sebt over immediately as we were extremely keen. I then had to leave 3 messages with the office and two emails before Amelia returned the call. It feels like Chancellors Wokingham are just out to make as much money as they can, because although we were the first to make an offer and at the listed price, they chose to accept a much higher offer. Its like a cattle market. Houses are on 'auction' rather than the best application and fit. Why would you advertise a property at one price and then waist our precious time, only to accept a higher offer. That is just not right. Its certainly not a fair and ethical way of doing business. Yes I'm disappointed but I'm more anger. Why not be upfront and honest with people and tell them that the property we are viewing is going to be an action style with the highest bidder going to win. Disgusting way of doing business Chancellors Wokingham.
5/5
GooglePhil was very professional , helpful and friendly. Thank you you for your great service.
Thank you Iveta for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
1/5
TrustpilotLandlords should AVOID!!!
Chancellors are simply inept at managing properties. Staff are incapable of maintaining a property left with them and have cost us thousands as a result of their negligence. They are a tenant's dream, but landlords, please avoid.
Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GooglePositive: Professionalism We recently reviewed a property through Chancellors and Matthew Collins was the agent. He gave us a virtual review in a very professional manner. He is responsive and very good in communication. A good job by Matthew and the Chancellor administration team. I'm looking forward to get the deal done.PositiveResponsiveness, Professionalism
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
1/5
GoogleThe worst letting agent I have ever dealt with. When ending my tenancy at a property the stress they caused me was absolutely ridiculous, telling me things that were not true such as leaving the property in an unclean state and leaving personal belongings at the property. The independent check out report clearly stated that I left the property CLEANER then when I checked in, it was professionally cleaned!! This was clearly to try and get money from my deposit and when asked for evidence to support the claims they could not provide a thing. I even received an email out of nowhere, despite chasing for my deposit on numerous occasions with no response, demanding to pay them £2,500 in charges that were landlord responsibility, when I queried they then reduced to £600 for a gas bill but again could not provide readings or evidence to support the claim. I had to then raise a dispute with the deposit protection scheme whereby they were then able to provide a bill, which part of it was dated for a month I wasn’t even living in the property! Incompetent and unnecessary, every letting agent I have dealt with prior to chancellors have delivered a service that I could not fault so feel I have to write this review to warn other tenants and landlords to avoid such a shocking service.
Hi Abi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
5/5
GoogleCathleen is full of passion, helping to work out suggestions according to my requirements. Also, she provided valuable opinions while talking about my request. Excellent service!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleAmelia was very professional, and very attentive to what I was looking for in a new home. She was persistent in making sure that I got to see a property, even though there were many missed calls and messages between the 2 of us. She was knowledgeable about the property, as well as knowledgeable to this foreigner about the subject of rentals in the UK and how the market works. Thanks Amelia.
5/5
GoogleCalled chancellors to talk about a property. Happened to chat with Reece. He was patient to answer all my questions. I would highly recommend chancellors. Thanks Prathibha
Thank you for leaving us this great review Prathibha, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleMalcolm and Phillip were both very accommodating, helpful and personable. A pleasure to deal with.
Thank you for leaving us this great review Eileen, It would mean a lot to the Wokingham team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleCathleen was a pleasure to deal with. Well informed and and very keen to assist my wife and I in finding the perfect home
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Wokingham office has 279 reviews across two platforms: 174 on Google, 105 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chancellors Wokingham is rated 4.6 out of 5 across all 279 reviews, and 4.6 out of 5 on Google from 174 reviews, checked 9 October 2026.
Chancellors Wokingham, 8 Broad Street, Wokingham, RG40 1AB, Wokingham RG40 1AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.