Trusted Agent profile · Woking
★★★★★
1,492 reviews across 2 platforms
57a Station Approach, West Byfleet, KT14 6NE, Woking, KT14 6NE
Stirling Ackroyd's office in Woking, at 57a Station Approach, is rated 4.4 out of 5 across 1,492 reviews on two platforms, including 189 Google reviews rated 4.8.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotWilliam, the best agent!
William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel
2/5
TrustpilotVery poor service (Great for selling though)
We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.
5/5
TrustpilotDavid was very helpful and booked me in…
David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)
Hi DjCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
Google5 stars for Matthew Fernandez. He is very responsive and is always going the extra mile to provide a better service & finding new tenants for my property as soon as possible. …
Dear Melinda, Customer care is important to us so we really appreciate you taking the time to … More
1/5
TrustpilotDidn’t Bother Turning Up
Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.
1/5
TrustpilotGive you no option but to use ‘Tink’ as…
Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.
Dear J P,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotMela is a great property manager…
Mela is a great property manager couldn’t be more grateful for her!
1/5
TrustpilotPLEASE BE CAREFUL
PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!
Dear Lola, I am sorry to hear you have had problems receiving the information we share prior to a holding deposit being paid. This information is useful when making the ultimate decision whether to proceed with your tenancy application and payment of monies. We do encourage the payment of a holding deposit as soon as is possible so tenants who wish to secure a property have the best chance of doing so. If you would like any further support accessing this information, please do get in touch with the lettings team who will be happy to provide any additional help you may need. Wishing you the best in your property search, Amber
5/5
TrustpilotMorgan Senior - very helpful
Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.
5/5
TrustpilotVery reliable and efficient
I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards
5/5
TrustpilotThanks for Agent Lety
Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.
5/5
TrustpilotStirling Ackroyd Woking
I recently sold a property with Stirling Ackroyd in Woking. Matt, Anna, Richard and Sandra were excellent. Experienced, knowledgeable, attentive and supportive. We had difficult circumstances with buyers and their solicitors.
5/5
GoogleDealt with Stirling Ackroyd on our purchase in west byfleet. The team including Noah were all professional and organised and helpful to deal with
Hi Jack, thank you for the great review and 5* for Noah and the team. Wishing you all the very best - Claire
1/5
TrustpilotTerrible letting service from Stirling Ackroyd
I contracted Stirling Ackroyd to manage my property when I was letting it.The experience was terrible, as they were really hard to communicate with as I usually had to leave several messages and chase for a response. They made a terrible mess of renegotiating the contract at the end of the first year, so I then terminated my relationship with them and found it much easier to manage the property myself. Over 12 months later I am still waiting for them to transfer the deposit to my account with the Deposit Protection Service and have been making nearly daily calls for the last month to try to get this done.
Dear Isobel, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
TrustpilotA dream come true!
Thank you so much to the whole team at Stirling Ackroyd and a special thank you to Karina who has gone above and beyond for her outstanding service. She has dealt with any problems arising in a professional manner and has kept me informed at all times. A very honest and trustworthy company for anyone looking to rent out their property! - would highly recommend. Thanks so much again for all your hard work!
1/5
TrustpilotLeft in the rain - no communication from the agent
We had a viewing yesterday, we were stood outside the property in the pouring rain for 25 minutes and I could not get through to anyone on the phone, nor was anyone answering the buzzer. I spoke to the agent this morning, and they said they forgot to tell me yesterday that the viewing was cancelled. A waste of 2 hours of travel, money and ended up soaking wet.
Dear Molly, I am sorry to hear that this was your experience. Please contact us directly at help@stirlingackroyd.com so that any outstanding issues can be addresses for you. Many thanks - Claire
5/5
TrustpilotAmazing Service
Renting with Townends has been amazing from the Start. Nadine and Katie in Sunbury helping find a great home and making it easy to go through the process especially when it was our first time renting while expecting our first baby. We had a few little maintenance requests which we had to contact Katy Harris from property management to help organise it and she has been a delight to deal with being fast with responses and keeping us updated. Such an amazing team
3/5
TrustpilotCalm, polite and professional.
As a new property manager Saffah is no doubt finding it a challenge faced with do many tenant and landlord issues and a groaning email inbox every morning. In spite of this Saffah manages to retain a calm approach and patience. Communications with the agents in general and action on issues have been a little iffy in the past but Saffah seems professional and efficient. I think there is room for improvement overall in the property management department of the company but Saffah is obviously trying her hardest.
5/5
TrustpilotSpencer du Jonge is an efficient agent
We have been dealing with Spencer du Jonge to purchase a property and he is a very good efficient agent. What we have found most helpful is he always responds quickly to phone calls and messages, so we are not waiting around. If he can not take a call he will message straight away to say why, not leave you hanging. He has also been hard working to update us with news late in the evening (our of hours) so we can get on with things the next day. Spencer was also successful in completely diverting us to another type of property which I didn't originally want to see but have now changed my mind and am buying that place- if you are selling somewhere then that is the type of agent you need!
1/5
GoogleHaving nothing but problems trying to move into the flat that I've signed a contract on and was ment to move in two days ago. Works still being done in the flat and yet to be given a move in date or confirmed compensation. Matthew fernandez has made everything very awkward for myself and the customer service I've received from himself is absolutely awful. Stay far away wouldn't advice to use this company/branch.
Hi there, thanks for the 5* We wish you all the best in your new home - Claire
1/5
TrustpilotHave not had a good time under them as…
Have not had a good time under them as tenants. We have just moved out of our property let by them and it has been a nightmare. As soon as you sign the tenancy agreement, they don’t care.Once we notified that we were not renewing our contract and they put it back on the market, they would constantly try to arrange viewings a couple of hours before, despite us saying that we need 24 hour notice.The biggest thing however is our deposit. Our landlord authorised release of our deposit two weeks ago, we have emailed and called multiple times with no one answering where it is. We finally managed to get through today to a quite rude woman who said there was no record of this but looking back, she didn’t even ask for any further details or our address.Really disappointed and still awaiting our deposit.
Dear Victoria, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
TrustpilotBrilliant service and very professional!
I came across Stirling Ackroyd with the hope of finding a property to let. Within hours of inquiring, William along with Ali made it possible. They were both very efficient and very accommodating all throughout the process. My application went very smoothly thanks to their superb skills. If you're looking for a letting agents to help you with finding a property don't hesitate to contact Stirling Ackroyd in W14. You will not be disappointed with their services.
5/5
Googlewe recently used Waterfalls for a second time to sell my fathers flat who passed away at Xmas. whilst all the staff have always beenso helpful, Bianca was exceptional yet again. she followed the process throughout and dealt with a very unstable chain with skill and care. our buyer was a lady in her 80 's and the tireless support went way over and above what was necessary. she is an asset to Waterfalls.
5/5
TrustpilotSandra -Amazing
I had a fantastic experience working with Sandra. I found her knowledgeable and professional. Sandra answered all my questions and is super kind and friendly. I have known Sandra for many years now and she has a great personality and always stays in touch! Always helps me with any questions and gives great advise. I would highly recommend Sandra to anyone . Kiren
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