Stirling Ackroyd West Byfleet reviews in Woking

★★★★★ 5/5

Google

Highly recommended estate agency, great communication throughout, responsive, approachable and extremely professional. The whole team deserve 5 stars and Dean is one of the best estate agents that I have dealt with. He was like the bridge between us and the seller and kept the communication going between us throughout. If it wasn't for Dean and all his hard work we wouldn't have been able to complete our purchase after all the obstacles we went through. He definitely went above and beyond our expectations. Also a special thanks to Bianca, Kate and Tim. Many thanks to all of you who helped us on our journey to get here. You guys are all amazing and the best at what you do. I definitely recommend this estate agency!PositiveResponsiveness, Quality, Professionalism, Value

F · 26 October 2021

★★★★★ 5/5

Google

From Dean’s first visit to value the house, right through to completion day, all the West Byfleet Waterfalls team gave a far more personal touch that any other agents in the area. Our property sold very quickly (great pictures by Dean!) as they were expert at targeting the best buyers. Then followed an interesting and long drawn out time with our onward purchase involving several delays and, later on, blind panic as the stamp duty deadline loomed closer. Most agents tend to take a back seat once they have “done the deal” and found you a buyer, but with Waterfalls you have the benefit of the gem that is Bianca! Her communication is superb, professional but caring, and she was instrumental in keeping our buyers positive and in dealing back and forth with our seller’s estate agents and solicitors to ensure a successful completion just in time. Bianca’s perseverance and energetic, proactive attitude lifted us when we were at the point of despair and ultimately the difference she made to the process was an absolute stand-out and credit to Waterfalls. A huge thank you to Bianca, Dean, Tim and all the team. Our advice, if you are selling your house, think Waterfalls!!PositiveResponsiveness, Quality, Professionalism, Value

Sandy · 26 October 2021

★★★★★ 1/5

Trustpilot

ONLY helpful BEFORE you sign

The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.

Allen · 19 September 2024

★★★★★ 5/5

Trustpilot

first time that an agency called me back

It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!

Vasileios · 4 August 2023

★★★★★ 5/5

Trustpilot

We would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property

We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.

Valentyna · 11 March 2024

★★★★★ 5/5

Google

I highly recommend Waterfalls Sales and Lettings. I have found all the staff I have dealt with very polite, helpful, understanding and professional from a purchasers point of view. There has been a very clear and open dialogue between both seller and I which was facilitated extremely well by the Sales Progressor (Bianca). I am very grateful for Waterfalls advice and expertise and I would definitely recommend using them.PositiveResponsiveness, Quality, Professionalism

Alex · 26 October 2022

★★★★★ 5/5

Google

Dean's help, tenacity and professionalism saw through the sale of a property in need of updating, so requiring a particular type of buyer. His diligence in matching us with the most appropriate potential buyers was impressive, as was the proactive way in which he and his colleagues kept the sale moving forward. It was a challenging sale but we always felt Waterfalls were doing all they could, at every stage.PositiveResponsiveness, Professionalism

Carys · 26 October 2022

★★★★★ 5/5

Google

A first class estate agent nothing is too hard or impossible, They seem to work miracles every member of the staff is first rate, and every answer or question is answered straight away, They are the best estate agent I’ve ever used first class. without a doubt they do go the extra mile for their clients.

Michael · 18 October 2024

★★★★★ 5/5

Google

We went through Stirling Ackroyd when purchasing our first home. They were extremely helpful and professional, calling us weekly to give us updates on the vendors and their progress. We would definitely recommend them to anyone looking to buy or sell.

Tamer · 9 May 2025

★★★★★ 5/5

Google

Hayden was a great help and made my move really smooth and easy!

Charlie · 27 July 2024

★★★★★ 5/5

Trustpilot

Highly professional, respectful agency

Sandra was extremely professional, respectful and pleasant to deal with. I was undecided about selling our property, and Sandra has been extremely patient throughout, calling me just the right amount to stay updated. Because of the market, I chose not to sell at this time, but I was so impressed with the way that Stirling Ackroyd went about their business, they'll be the first port of call when I do.

Andy · 15 November 2022

★★★★★ 5/5

Trustpilot

Ellis was extremely helpful and…

Ellis was extremely helpful and informative!

Lucy · 13 November 2024

★★★★★ 5/5

Google

When somebody tells you that selling the house was the most stressful time of their lives, trust me… they did not appoint Bianca from Waterfalls as their estate agent! ! This was my 2nd house purchase in the last 15 Years and i was absolutely delighted to work with Bianca on both. Bianca guided me from day one and the level of professionalism, proactiveness and an absolute dedication was highly valued. Thank you Bianca !PositiveResponsiveness, Quality, Professionalism, Value

Sanja · 26 October 2021

★★★★★ 3/5

Trustpilot

Karina Selway review

Karina has been a great Property Manager and helped us out when we have had sticky situations and always comes back in a timely manner and is supper-friendly and helpful (the 3 stars are not for Karina - she is more 4.5).

Andrea · 24 May 2022

★★★★★ 1/5

Trustpilot

Stirling Ackroyd - DAY TIME ROBBERS

Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.

Brad · 3 June 2021

★★★★★ 5/5

Trustpilot

Can't recommend enough

I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough

Natasha · 2 November 2022

★★★★★ 5/5

Trustpilot

Rebecca Heslam has been looking after…

Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.

Tracey · 28 February 2024

★★★★★ 5/5

Trustpilot

Rino you're a Star 🌟 thank you

Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟

Vanessa · 22 June 2024

★★★★★ 5/5

Trustpilot

I want to say thank you to James Ovekuti

I want to say thank you to James Oyekuti i arrange for a viewing a flat in Kensington and less than a week we exchange contracts and handle the keys to me.He is been very helpful and very good communication.All the best and i will defiantly recommend to my friends in the future .

Kostas · 13 January 2024

★★★★★ 5/5

Google

Big thanks to Bianca and to Ryan for all their help with moving into our first home. As first time buyers we were in very unfamiliar territory but Bianca helped us through every step. Very professional and friendly service, couldn't recommend them more!PositiveResponsiveness, Quality, Professionalism

Jack · 26 October 2021

★★★★★ 5/5

Google

Just sold our home through Waterfalls. Really positive experience, very supportive and great communications from initial valuation all the way through to exchange. Huge thanks to Dean, Tim, and the rest of the team. Would highly recommend.

Tom · 26 October 2022

★★★★★ 1/5

Trustpilot

AWFUL - JESSICA LEBBA

AWFUL. Would give 0 stars if I could. I will never rent with them again. Jessica Lebba was our property manager and was completely useless. Took ages to respond to emails/didn't respond at all. Repairs either weren't carried out or took forever to be completed. Our balcony door was broken when we moved in and it took almost a year to fix (was fixed 2 weeks before we moved out), despite the multiple promises to repair it when we moved in, meaning we froze during the winter with a constant draught and minus degrees, meaning our heating bills were sky high. We had horrible broken beds which took a month to replace so we had no sleep for the first month of the tenancy. The ensuite toilet was also broken and despite many attempts to get Jessica arrange a contractor to fix it the repair was only done when the other toilet broke months later during lockdown leaving us with 0 functioning toilets. Stirling Ackroyd falsely advertised the flat with a roof garden which we found out we had no access to when we moved in. They are now trying to blame us for damage that was caused by previous tenants and was evident in the check-in inventory, despite our efforts to keep the flat immaculate and leaving it in better condition than it was when we moved in. I could go on but I don't want to waste any more of my time on them. Honestly AVOID AT ALL COSTS.

I.M · 15 February 2021

★★★★★ 1/5

Trustpilot

Among the worst for service - not recommended

Among one of the worst estate and lettings agents I have ever come across. As a landlord the most important thing is to have proper vetting of proposed tenants. Stirling Ackroyd managed to find a tenant which passed their 'stringent reference check', which of course you pay for - but it turns out after the contract had been signed, that there were multiple red flags. They then denied any responsibility for the poor quality check. Then is the responsiveness - it takes about a week for them to reply to an email, and they rarely return phone calls. Despite paying for a fully managed service, it's often up to me to chase the rent - only when you email / try to call them to ask where the rent is, do they then realise you're owed arrears. This is tip of the iceberg. I am looking to sell the property, as well as buy a few more, but there is no way I am using them.

Sony · 2 February 2021

★★★★★ 5/5

Trustpilot

5 Star Rebecca

Rebecca is always responsive, cheerful, helpful and willing to roll her sleeves up. I have had a few tricky tenants recently, who have not been honest or respectful and Rebecca has helped me resolve issues and achieve the desired outcome. She's a competent and knowledgable property manager and can be recommended.

Adrian · 26 February 2024