Stirling Ackroyd West Byfleet reviews in Woking

★★★★★ 5/5

Google

Updating this review as I have sold another property through Waterfalls. It was a complex sale and we lost 2 purchasers along the way - the team never stopped through the process and we are now over the line. Can't recommend highly enough! ***Original review --> I have used Waterfalls for a number of years for both sales and letting. This latest sale reinforces my decision to use this local agent. From start to finish they are helpful, professional, courteous and keep you informed at all times. Once the sale is agreed they tenaciously chase all parties (including me!) to close out the transaction as fast as possible. Very happy and will use them again.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 26 October 2022

★★★★★ 5/5

Google

I was recommended to Waterfalls by my sister who had a phenomenal experience. My partner and I had the best experience with them compared to other estate agents in the area. I can't thank the team enough for all their exceptional hard work, Tim, Dean, Belle and most of all Bianca Rose who was at hand out of hours too. They are outstanding, very professional and friendly. If your looking for an estate agents don't look anywhere else! Thanks a million Waterfalls :-)

Sophie · 26 October 2022

★★★★★ 5/5

Google

Every so often you get an experience which changes your opinion, and in those cases I feel it is well worth taking the time to congratulate excellent service where it exists. Waterfalls as a whole were a great support throughout our sale and purchase, with the team providing advice, support and great service throughout. I'd like in particular to call out Bianca Rose, the sales consultant at Waterfalls West Byfleet, who was a consummate professional throughout, her persistence, knowledge and advice was unparalleled. She's a real asset to a frankly altogether excellent team and I would not hesitate to use Waterfalls again as a result.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 26 October 2022

★★★★★ 5/5

Trustpilot

Stirling Ackroyd were very patient and…

Stirling Ackroyd were very patient and thorough during the sale of my flat. I found that everyone I dealt with was very professional and courteous at all times too. It was a challenging task to sell my flat during a pandemic, but they gave me great advice the entire time and really helped guide me through the process. Special mention to Sam Currie for going the extra mile for me too!

Chris · 29 November 2021

★★★★★ 5/5

Trustpilot

James Banister - highly recommended!

I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.

Fabrizia · 25 November 2021

★★★★★ 5/5

Trustpilot

I recently sold my house through…

I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.

Jacky · 11 November 2022

★★★★★ 5/5

Trustpilot

I should really thank the angent

I should really thank the angent. I recently travelled from Manchester to Isleworth to look a property with other agency unfortunately it's been given to someone else while I'm on train. However sterling angent helped me to book quickly to view a property by taking effort as they understood my situation.

Sebha · 14 October 2025

★★★★★ 5/5

Trustpilot

Joel was super helpful

Joel was super helpful. Would recommend!

Charlie · 23 July 2024

★★★★★ 1/5

Trustpilot

Genuinely Could Be The Worst Business On The Planet (Of All Time)

Am very sad that trust pilot doesn’t allow me to put 0 stars. 1 is far far too generous, and frankly it’s offensive to businesses who have worked hard to earn their 1 star out of 5. In any case, DO NOT TRUST THE 5 STAR REVIEWS - THEY ARE ALL FAKE.I wrote another review a while ago that they tried to have taken down (and somehow it’s miraculously disappeared now). They fill these pages with fake reviews and petition to get all the bad ones taken down. Maybe if they spent less time combatting people’s genuine anger and disgust with their service and more time actually doing their jobs this complete and utter shitshow of a company wouldn’t be receiving reviews like this one.I’ve lived in my property for 9 months now. On Day 1 check-in we noticed the kitchen tap was broken. It’s 9 months later, the tap still doesn’t work. How is it even possible to be that incompetent and to have that little regard for your customers? Stirling Ackroyd you should hang your collective heads in shame. If you want this review to be taken down, fix my goddamn tap!!

Jack · 4 February 2019

★★★★★ 5/5

Trustpilot

Excellent property related services

Mela provided excellent property management services, addressing all tenancy issues promptly and within agreed timelines. This reflects the high level of professionalism demonstrated by the Stirling Ackroyd team.

Prakash · 27 April 2026

★★★★★ 5/5

Trustpilot

Quality, professional service from Sunbury

We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.

Harry · 24 November 2021

★★★★★ 5/5

Trustpilot

5 Star Service. Excellent!

I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.

Graham · 24 September 2023

★★★★★ 5/5

Google

Our move met some hurdles with other agencies not responding to us, so having Stirling being prompt and reliable was a life saver. They were able to communicate directly with these other agencies for us and give us a lot of assurance as first time renters. Really cannot fault them on customer service.

Martha · 27 July 2024

★★★★★ 5/5

Google

Dean, Tom and Bianca. What a great team. From start to finish the team have been fantastic. Easy to talk to, down to earth, we sold and bought with them at the same time. The personal touch was lovely. Bianca (sales progression) was excellent at giving the solicitors a kick up the bum which was often needed. Highly recommend Waterfalls West Byfleet

Kai · 26 October 2022

★★★★★ 5/5

Trustpilot

First class experience from Sophie

The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.

Sophie · 24 November 2021

★★★★★ 5/5

Trustpilot

Great service!

I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.

Zubair · 22 November 2021

★★★★★ 5/5

Google

I found the sales team at Stirling Ackroyd to be very considerate in their phone manner and in person during viewings. They had impressive communication skills so there was never any misunderstanding as to who was visiting and when. They also came up with genuinely interested, credible viewers with the necessary funds.

Gina · 27 July 2024

★★★★★ 1/5

Trustpilot

They don't care about people. And they are not professional.

Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.

Eric · 19 July 2022

★★★★★ 5/5

Google

I would like to thank the entire team at Waterfalls, but particularly Dean, Bianca, and James (as well as all those who helped 'show' our home, when we were out), for helping us with the sale of our property and purchase of our next home. The team were always on the ball, very efficient, helpful, and polite, and really helped when our intended purchase came back on the market after we thought we had lost it. Overall, the sale and purchase was made far easier having the team at Waterfalls alongside with us, and we would recommend them to any potential vendor or purchaser.

Mark · 27 October 2017

★★★★★ 1/5

Trustpilot

I have used a local letting agent for…

I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John

John · 14 July 2022

★★★★★ 5/5

Google

Extremely helpful staff, very professional and Matt provided a top all round service for us.Would definitely recommend

Laura · 10 October 2025

★★★★★ 5/5

Trustpilot

Excellent service

If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.

Kerry · 23 November 2021

★★★★★ 5/5

Trustpilot

Great

Great, very helpful. Thanks Ashley.

AB · 19 June 2024

★★★★★ 5/5

Google

We experienced excellent service from Waterfalls West Byfleet throughout the sale of our property. Communication was maintained throughout the process, ensuring we were as up to date as possible at all times. Numerous times the team went above & beyond & the ‘extra mile’ to ensure the sale process went as efficiently as possible. Dean & Bianca were both always exceptionally helpful, friendly & professional. Thank you.PositiveResponsiveness, Professionalism

Suzanne · 26 October 2021