Stirling Ackroyd West Byfleet reviews in Woking

★★★★★ 1/5

Trustpilot

Don't Use This Company For Anything

Would give them zero stars if that was an option but need to tick at least 1 star to register a review. Appalling service & shocking treatment of customers. Really poor internal processes which they then make their customers problem. Zero accountability for their own internal errors. While they're after small amounts of money in the short term, (multiple small amounts add up to them), it will come to bite them eventually as folks will write honest reviews like this - reading reviews, sounds like I'm not the only disgruntled customer, doesn't surprise me. Shame they don't understand the saying "what goes around comes around"

Fionnuala · 21 March 2025

★★★★★ 5/5

Trustpilot

Alpha helped us find our house!

When we started with Stirling Ackroyd, they were called Townends.After meeting us on a few viewings, Alpha phoned me to let me know of a property about to return to market. He really knew what was important to us after collecting feedback from previous viewings and he knew we'd like this property. Our schedules were difficult to align with the sellers, but he was persistent and managed to get us in to view before anyone else. We're picking up the keys to that house today!Alpha and his team helped to make the very stressful process of buying a house as easy as he could for us. He was accommodating, understanding, and communicated very well and promptly all along the way. His handover to sales progressions was seamless. From that point, Sophie took on a lot of responsibility, especially when the sellers solicitor stopped responding to all communication from every side. She helped to keep communication moving between ourselves and the sellers. We exchanged from about 11 weeks of our offer being accepted and completed 3 weeks later (due to the Christmas holidays). I would use them again.

Emily · 7 January 2022

★★★★★ 5/5

Trustpilot

Arti is awesome

I must say Arti is the nicest and most helpful estate agent I have ever met. An absolute pleasure to talk to and he answered every single annoying question I had! Our whole experience has been positive and I highly recommend this agency for your letting or sales needs. Arti is the absolute boss... he rocks.

Christine · 27 February 2024

★★★★★ 5/5

Trustpilot

Excellent service from Ashley-Jane, Simon and Team

Excellent service from Ashley-Jane, Simon and the team in the sale of my property. I achieved the sale price I wanted and the process was good due to the highly responsive and professional team. Good communication ensured I was kept updated on all aspects of the sale, and the sale completed, even though it was a difficult time in the market. Excellent experience and I would recommend their services 100%.

Catherine · 28 February 2023

★★★★★ 1/5

Trustpilot

Do not use

Used the survey to purchase a property recently and they simply did not do their job. The house was full of damp and mould, the interior walls were rendered instead of plastered and the surveyor stated he did not see any of this. I have had 4 damp experts all telling me to chase up this problem with the surveyor as it should have been spotted. They have been completely unhelpful and do not participate in any responsibility. I do not believe they even viewed the house to survey it. 100% do not recommend.

Jack · 22 August 2023

★★★★★ 5/5

Trustpilot

I had a lady called Jessica Wright (…

I had a lady called Jessica Wright ( surveyor) to inspect the property, to be honest it was such a awesome experience for a change , why , to actually meet someone who was extremely professional in every mannerism, very polite and talkative so it made myself feel at ease , it was such a lovely experience because Jessica was actually talking about her job and also about the town , Jessica looked really happy and extremely content doing her job , what was also nice to hear that Jessica was talking about the company itself so it also gave me great insight how professional the company is , T’s crossed I’s dotted , Jessica had a excellent Personal attitude, she listened to all questions and feedback with no hesitation, Another Brilliant point which I would like to mention: because of these extremely uncertain times regarding COVID, we all need to do our part , unfortunately a lot of peoples are becoming complacent, Jessica could certainly do the catwalk for PPE , wearing the mask correctly covering nose and mouth , excellent choice of mask because it didn’t muffled her voice , plus she was wearing gloves at all times ,Just like to say well done to Jessica because the way she conducted herself in such a professional way , which I have always said over the years regarding different industries, each individual represents the company who they work for and each individual can make a company stand out from the rest and put them a head of the game , so we’ll done Stirling Ackroyd keep your standards high and look after staff and they will bring great rewards to the company, remember no ( i ) in team , it’s i and you that makes the TEAM, so that needs to be always implemented from the TOP to keep successful, Excellent Kind regards Mr S porter Atlas mill Bolton

Stephen · 30 December 2021

★★★★★ 5/5

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Impressive rental service

Very focussed and dynamic agency. They contacted me and said they could rent my one bedroom flat in Covent Garden quickly. They delivered within a week: first a short let to keep up the cash flow (I was reluctant to do so, but Henry went out of his way to help with purchases), immediately followed by a long let. Impeccable.

Jay · 27 September 2017

★★★★★ 5/5

Trustpilot

5 Star Service

Stirling Ackroyd lives up to its claims as an experienced, professional company with a knowledgeable and dedicated staff. In all my dealings with members of their Lettings team I have found them to be prompt, reliable, polite and friendly. I would especially like to acknowledge Clive Martin who has been the point of contact as my Property Manager since 2012. As I live overseas, it is particularly important that I have someone that I can rely on and trust to have my best interests at heart. Over the past nine years, Clive’s ongoing assistance and support has been invaluable. Clive always deals with any queries or concerns promptly and he efficiently resolves any problems that may occur. I am also kept fully informed of any procedures or actions that need to be undertaken, which is reassuring and very much appreciated. I would strongly recommend Stirling Ackroyd.Thank you, Clive and the team.Elaine (Australia)

Elaine · 21 December 2021

★★★★★ 5/5

Trustpilot

Stan

Thank you Georgia.I am just getting started with Stirling Ackroyd but Georgia was great so far.

SD · 16 July 2024

★★★★★ 5/5

Trustpilot

Rahat Mazumder is incredible!

A huge huge thank you to the Stirling Ackroyd team across the board. Every agent that has been in touch with us was super welcoming, kind and supportive! We’ve had a few obstacles along the way on our tenant side, and Stirling Ackroyd have been very patient and supportive throughout! Glad to be moving into a property knowing we’ll have continued support from Stirling Ackroyd!

Kirill · 28 June 2024

★★★★★ 5/5

Trustpilot

Big shout out to Clair and Jordan…

Big shout out to Clair and Jordan regarding the sale of my property, at times I felt I was going to have a nervouse breakdown, and the solictors drove me up the wall they was so slow. If it wasnt for the help I got from Claire and Jordan I would've pulled out, any anxiety I had they was at the end of the phone carming me down. Sophie who dealt with sales progression was also a great help. if I was ever going to sell my new house I'd let Claire and Jordan handle it for me 100%

Lorri · 25 November 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Buying and selling has been such a stressful process in the past, but the experience this year with Stirling Ackroyd has been a breeze. I was contacted by Heidi in head office, Heidi offered me a valuation and shared with me factual statics. I was so grateful for Heidi’s advice. Before Heidi called I had not planned to sell my property. I have since achieved a great value for the sale of my flat and bought the perfect house. Heidi put me in contact with a mortgage advisor and Solictor. The team in Sunbury were efficient and confident. I was assigned Sophie to maintain the conveyancing all the way through to completion. I am so grateful for the advise and service. Thank you Stirling Ackroyd.

John · 25 November 2021

★★★★★ 5/5

Trustpilot

Sterling service from Clive & team at Stirling Ackroyd

Stirling Ackroyd are a very professional and friendly letting agent and property management company. In particular, Clive Martin is very responsive and quick to resolve any issues that may occur. He is a reliable communicator between us as tenants and our landlord. Also their network of trusted installers/suppliers to carry out necessary work is highly commended. It makes all the difference to an enjoyable tenancy to know that Clive / Stirling Ackroyd manage the property in such a professional and efficient manner.

Arno · 24 November 2021

★★★★★ 1/5

Trustpilot

worst agents ever stay away

I shall never rent through Stirling Ackroyd again, this company only thinks about two things protecting themselves and the landlord. it is disgusting the way they treat you; they do not care about you at all. fence down nothing done for nearly three months, had items damage in the garden as we lived next to an alleyway. bathroom shower was leaking, downstairs ceiling was going mouldy, in fact it was that bad we had to call council out in the end. we left 7 months later leaking shower and mould was the same and they even let the new people move in with lots of promises. do not rent off Stirling Ackroyd, you will be very sorry you did. yes, they should win a prise for worst estate agent out there. They threaten you if I stopped paying the £2800 a month rent, this is their behaviour.

Paul · 6 August 2023

★★★★★ 5/5

Trustpilot

Positive

Positive: Professionalism, Quality, ResponsivenessI had an mazing experience renting out my property with Stirling Ackroyd and cannot recommend them highly enough. What a relief! Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout and most importantly, it took the team a few hours to rent out my flat above asking price to a lovely person. I couldn't believe my good luck after so many poor experiences with other estate agents. Thank you.

Irena · 23 November 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service!

Excellent! I recently spoke to Georgia from your Lettings department regarding my two bed property, that I am looking to put on let out. It is my first time letting out my property and I did not know what to do or expect. However, Georgia from the Lettings team was extremely knowledgeable about the what the whole process entails and was extremely patient with me as I had a lot of questions. When I decide to let my property out I would definitely go back to Stirling and ask for Georgia as she was absolutely fantastic, her professionalism, knowledge and politeness is a credit to this company. Thank you.

Ayesha · 22 November 2021

★★★★★ 5/5

Trustpilot

This by far has been the best…

This by far has been the best experience with any estate agent I have dealt with. My property had been on the market for 7 months, and previous agents were unable to get it sold. I was recommended Stirling Ackroyd by a work colleague. I got in touch and dealt with Ashley at head office. What a pleasure! She was polite, professional and knew her job as well as the market, inside out! Her advice and knowledge was a great benefit and I can not thank her enough! Her communication was fantastic and I would definitely recommend her and the team at Stirling Ackroyd! I would give her 10 stars if I could!

Cherrelle · 22 November 2021

★★★★★ 5/5

Trustpilot

Great customer service

Firstly where to begin... Marty at head office has been fantastic following my recent valuation enquiry for my property. From the initial call where he explained what was going to happen and actually took the time to understand what my onward plans were, he then suggested registering me as a potential buyer to help with property matches. I hadn't spoken to a financial advisor or solicitor and he was again helpful in explaining the additional services that Stirling Ackroyd offer. Overall the process has been very smooth and resulted in one happy customer. Thank you to Marty and the local team!

Mrs · 22 November 2021

★★★★★ 5/5

Trustpilot

Ellis was really helpful in arranging…

Ellis was really helpful in arranging viewings

Katya · 2 December 2024

★★★★★ 5/5

Google

Dealing with Waterfalls in relation to the sale of our house has been a very positive experience from start to finish. A huge thank you to Luke, Ryan, Dean and the rest of the team who have worked tirelessly to bring the whole process to a very satisfactory conclusion in all respects. We would highly recommend their services.

Marjan · 27 October 2018

★★★★★ 5/5

Trustpilot

Elliot was very patient and helpful…

Elliot was very patient and helpful with all my enquires

Alice · 15 October 2024

★★★★★ 5/5

Trustpilot

Thanks Letizia for always being…

Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support

Eleana · 5 November 2023

★★★★★ 5/5

Google

Waterfalls West Byfleet really are a stand out firm. They managed our sale in a pandemic effortlessly to successful completion. After meeting Ryan, there was simply no other agent in our village we could have instructed. Ryan was so knowledgeable, friendly, enthusiastic, polite and reassuring through the whole process. Tim was diligent with the viewings and in providing feedback that really helped. But can I just say there would have been no sale without Bianca Rose! I'm sure I always found a reason to call or email their office just so I could have a chat with Bianca. She got us to exchange and completion through thick and thin with determination ensuring that all the good work the guys at the front end put in didn't go to waste, plus lots of humour. Thanks Ryan, Dean (I don't think I'll ever forget that metal detector episode!), Tim, Bianca, and all the weekend staff for all your help, and for working so well together as a team for our benefit. Much love from the Ezeogus xxxx

Ile · 26 October 2021

★★★★★ 5/5

Google

Bianca is the best sales progressor in the business. Not just by my standards but was also highly commended personally by our solicitors who do this day in day out for over 30 years! Bianca was factual and professional when required but also warm and reassuring which was also needed (daily)!! Dean & Tim were also highly knowledgeable and friendly from the valuation and sale of our home to showing us around countless others. Always so patient! This is the local team to put your trust into.PositiveResponsiveness, Quality, Professionalism, Value

Scarlett · 26 October 2021