Trusted Agent profile · Woking
★★★★★
920 reviews across 2 platforms
West Lodge, West Byfleet, KT14 6NG, Woking, KT14 6NG
Seymours's office in Woking, at West Lodge, is rated 4.4 out of 5 across 920 reviews on two platforms, including 285 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Seymours West Byfleet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended!
From the sale of our home to completion we were supported by the team at Seymours. Seymours were at the heart of all negotiations and communicated very effectively with all parties. Would recommend Seymours without reservation. Seymours provided an excellent service for us.
Thanks for the review Fred, pleased we could help your journey be a pleasurable one and it you need us again in the future, just shout!
1/5
TrustpilotWould Not Recommend Based on My Experience
I’ve had a deeply disappointing experience with Seymour’s, both as a renter and as a prospective buyer. During a property purchase, I later became aware of a serious issue (subsidence) that I believe should have been disclosed much earlier in the process. This left me feeling misled and frustrated.
5/5
TrustpilotActive and diligent effort to achieve success
Provided good, timely feedback after each viewing and collaborated closely with us throughout the process.Actively marketed the property and maintained clear and prompt communication until a sale was secured. Great service!
Thank you for your positive feedback. We’re pleased to hear that our team was able to provide timely updates and maintain clear communication throughout the process. If you ever need assistance again in the future, we’d be happy to help.
5/5
TrustpilotThank you all at Seymours Woking…
Thank you all at Seymours Woking branch.
Hi Mrs Dobson, thanks for the review and its been a pleasure to work with you. Enjoy the next chapter.
5/5
GoogleBig thank you to the professional handling of our purchase. The team worked excellent in all respects and Kirsty with her lovely but determined nature was superb. A great agent and highly recommended.
Good morning, thank you so much for taking the time to leave us a 5 star review. We are delighted you have found Seymours to be professional and you would recommend us. We will pass on your thanks to the team and particularly Kirsty. Many thanks, Team Seymours.
5/5
TrustpilotSold my house at a great price…
The guys sold my house at a great price during difficult times when the market was falling, and everyone panicked. It wasn't just one great offer; they managed to find several buyers at the desired price point.Overall experience was great, too: communication, ability to be flexible, follow-ups and seeing the deal through to completion.
Hi Katerina, thank you so much for the review and the five-star rating. For us, the best deals are the ones where both the seller and the buyer are happy and we like to think that we are not just your agent, but people who are on the property journey with you. Our communication, flexibility and follow-ups are good, because we try to treat everyone the same way that we hope to be treated yourselves. Thanks again for the review.
5/5
TrustpilotI was very happy with the service I…
I was very happy with the service I have received from Ian Lawrence from Seymours. He has been so helpful from the day I viewed my house and he is still helping even after I completed the purchase. He goes beyond what his remit is to help.
Glad to hear you're happy with Ian, It's awesome that he's been helpful from day one and even after the purchase. If you ever need assistance or have questions, feel free to reach out. Thanks for sharing your thoughts Gulfern.
4/5
TrustpilotPro-active estate agent who keep the pressure on
Seymours are a switched-on agent who are pro-active in progressing the sale (as in my case). Very good at contacting various parties who may not be reacting as quick as you would like.
Thank you Martin, for your kind words. I'm really pleased to hear that you found the process proactive and that we could help move things along. It's always our aim to keep everything on track and ensure everyone stays in the loop. I appreciate your feedback!
2/5
TrustpilotAfter sales service poor
After sales service poorWe purchased the property from Woking Branch, on April 21st, we had to ask for your sign to be removed 3 times, on the 4th occasion it was finally moved after 6 weeks. I have also noticed Seymour signs dumped in hedges, you should do something about your service of removing boards.
Hello Terence. Thank you for taking the time to review us and sorry to hear that we haven't met your expectation. It would be helpful to know more about your experience and which one of our 20 branches you dealt with as this helps us to better understand your needs and how we can improve your journey with us.Thanks for updating the review Terence. There certainly seems to be an issue either caused by our delay in communicating with our board contractor or the contractor's delay in delivering a service. Not ideal to know that there are also boards not where they should be, but this is most often caused by late-night revelers pulling them up and repositioning them in random locations and then us not knowing where to find them! Definitely room for improvement and one we will look into. Thanks again for sharing the information with us.
5/5
TrustpilotHighly recommended 5*
Seymour’s responded quickly when I requested a viewing cod one of their listings. They arranged for me to see several other properties on the same day. Their representative who took me around was charming and helpful. I have since made an offer on a house through them. The follow up and response to my enquires is exemplary.
Thanks for leaving such a great review, its the perfect example of how we like to introduce buyers to our clients properties.
5/5
TrustpilotClear and concise
Worked with Seymours Surbtion when purchasing a property. Communication was excellent and transparent throughout the process, with regular updates. One of the better estate agents out there, would use again.
Thank you, Dav. Providing clear and consistent communication is our priority, and we're glad it made a difference for you. We look forward to working with you again in the future!
5/5
GoogleHave been in the process of buying a house though seymours for about 2- 3 months now ,from viewings to exchange the staff have been amazing and have kept me up to date on everything as it progressed many thanks to kirsty for her help!!! very much appreciated !
Thank you for taking the time to leave us a 5 * review, wishing you all the happiness in your new home
5/5
GoogleSeymours staff helped us search for nearly 2 years for the perfect house. Tirelessly and patiently showing us house, after house nearly every weekend. I would definately go back to them when the time comes to sell our house or when we want to buy a new one. A special mention goes out to Dan who was the agent we had seen most often, his professionalism, empathy and enthusiasm was what kept us going back to Seymours and not bothering with any other estate agent in the area
Thank you for taking the time to leave such a positive review for Seymours, West Byfleet. We are delighted to hear of your positive experience with us, especially your comments about Dan. We are pleased that we were able to find you the perfect house and look forward to assisting with all of your future property needs.
5/5
GoogleWe needed to achieve a fast sale in order to be able to view the property we wished to purchase and the positive experience of neighbours encouraged us to speak to Seymours. We were very pleased with their proposed approach and recommended price point. This resulted in us receiving two good offers from their registered customer base within a week of marketing the property. The professional, friendly support we have received from Seymours throughout the conveyancing process has exceeded expectations and we would have no hesitation in recommending them to others.
Thank your for taking the time to review Seymours Estate Agents. We are delighted to hear of your positive experience with us and pleased you chose to sell your home with us. We look forward to helping with all of your future property needs
5/5
GoogleWe engaged Seymours in spring 2015 to sell our property, having obtained three valuations from local agents. The Seymours valuation was measured and sensible, which ensured that we received a good offer within a realistic time frame. Their marketing skills were excellent. The brochure contained a well written description with good photos which really enhanced the features of the property. The agents all conducted viewings in a professional manner, having qualified the prospective buyers beforehand. Once we had secured an offer, the Seymours team were dedicated and proactive in working towards a successful completion.
Hi John, thank you for taking the time to leave us such a great review. The team were delighted to assist you with the sale of your property. Thank you again and we look forward to hearing from you again the future should you require our services again. All the best.
5/5
TrustpilotWe had a great experience with Seymours…
We had a great experience with Seymours being first time buyers. Staff was very helpful and polite from beginning to end. Sales marketing team kept us up to date with houses suited to our preferences, viewings was easy and then finally having the house we loved accepted. Buying or selling I would highly recommend Seymours.
What a wonderful review. Great to hear that your first-time experience was one to remember for all the right reasons. Enjoy making your house your home.
5/5
Trustpilot5 star estate agents
First class estate agents, Always willing to help as we, my brother and I sold our mothers house as POA'sThey had a buyer and sold the house before the pictures of the property was taken. By far the best estate agents I have ever used before. Always kept in contact, Hence 5 stars.
It's always tough when you're acting for family members. Being in business for 30 years gives us the experience to understand how to remove the complications as best we can and focus on great communication. We try to put ourselves in your shoes and share the journey with you. Thanks for taking the time to review us, it's very much appreciated.
5/5
GoogleWe are over the moon with the service received from Seymours West Byfleet. The team were supportive, proactive and communicative. We really felt they were working with us to achieve the best possible outcome. A special shout-out to Kirsty who is a credit to Seymours. Future clients will be very lucky to work with Kirsty who is a true superstar!
Thank you for your 5* review, we are very happy that you have enjoyed your experience with Seymours, we wish you all the very best for the future, xx
5/5
TrustpilotAn excellent experience
An excellent experience, Seymours have provided an outstanding service throughout the sale of our property. Every member of staff who has been involved has been professional, approachable and friendly. We are so pleased we chose Seymours to market out house and would recommend them in the future. Thank you all .
That's kind Sally, thank you. We always strive to have constants in our team and out of all of them "friendly" is high up there. Thanks for using us and thanks for taking the time to post a review.
5/5
GoogleI had a lot of requirements for a new home which included room for six children, a large garden in a quite location and good schools nearby, to name but a few. The staff member Tonya listened me and quickly came up with potential properties, also keeping me updated and showing me around the homes. Nothing was too much trouble and all my questions were answered with excellent knowledge. I would recommend a visit to the West Byfleet office.
Thank you for taking the time to leave a review for Seymours, West Byfleet. It is great to hear of your positive experience with us when looking for your new home and we are delighted by your feedback about Tonya. We look forward to helping with all of your future property needs.
5/5
TrustpilotGreat friendly local team in our…
Great friendly local team in our village. Thanks to Tracey and the team for help and support during our move.
Hi Gemma, thanks so much for the review. The Burpham office will be pleased to know that they could help you with your move. Keep well.
1/5
TrustpilotTerrible experience using Seymours to…
Terrible experience using Seymours to sell our house. We had nothing but issues with our buyers and actually found out that once we had agreed a sale - Seymours were still showing our buyers around properties behind our back!We managed a quick sale though a smaller estate agency that cared about their customers and actually got us a much better price. I would never use them again unfortunately.
Hi, Thanks for feedback, we take all reviews be they negative or positive very seriously. Could you let me know which one of our 20 offices you dealt with as I would like to look in to this further. Thanks, Ian. Hello again. I haven't heard back from you but would really appreciate it if you could make contact with me so that I can better understand your experience. If you are minded to do so, please drop me a line at ian@seymours-sll.co.uk. Thanks again.
5/5
TrustpilotSeymours provided us with a smooth and…
Seymours provided us with a smooth and efficient service for the sale of our mother-in-laws bungalow. they kept us in the loop during the viewing stage as well as during the exchange and completion. I highly recommend them and would use Seymours again.
Thanks Fleur. Keeping you informed and providing a smooth process from viewing to completion is our top priority. We truly appreciate your recommendation and would be delighted to assist you again in the future should you need our us.
5/5
TrustpilotService from an estate agent!
It was a somewhat unusual surprise for the agent, Andy, in this case, to keep us informed of progress on a very regular basis and challenges faced with regard to others in the chain rather than leave it to the lawyer which in my experience happens all too frequently.
Couldn't agree more. Often the sale progression aspect is left to its own devices but this is where all the issues occur. We've learned over the last 30 years, that we as agents need to be heavily involved in the solicitor's side of things. The solicitors definitely appreciate it, but not as much as the buyers and sellers!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Seymours West Byfleet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
