Trusted Agent profile · Woking
★★★★★
920 reviews across 2 platforms
West Lodge, West Byfleet, KT14 6NG, Woking, KT14 6NG
Seymours's office in Woking, at West Lodge, is rated 4.4 out of 5 across 920 reviews on two platforms, including 285 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Seymours West Byfleet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotA professional agency that I would highly recommend The team are very friendly and welcoming
I would like to thank you Charlie always efficient and answering very quick to all my request
Thank you for such a kind review
1/5
TrustpilotJoke for a letting agent
On moving ahead with our decision to rent a property through Seymours, time was of the essence. We found the back office support staff and process to be poor. Calls would go unanswered and promises of callbacks didn’t happen. Approaching a deadline to give notice or renew on our existing tenancy, we couldn’t rely on Seymours and therefore gave in. An appalling company to communicate with. I should have read Trustpilot reviews before going ahead. The negative reviews are absolutely correct.
Sorry to hear this David. We take your comments seriously and will review accordingly.
5/5
TrustpilotProfessional yet friendly service
The team were professional yet friendly and empathic. Very easy to deal with. We liked the fact that all the team came to familiarise themselves with the property and introduce themselves to us. Provided feedback on viewings apart from the odd occasion when unable to obtain this from the client. We felt that they were doing there best for us.
Getting to know the houses and the owners is a really important part of your property journey. Feedback and communication helps simplify the process and makes for a more pleasurable experience for us as well as you, and being empathetic is just a great team being human! Thanks so much, Mollyliller, it's been a pleasure to work with you.
5/5
GoogleWe sold our property through Seymours West Byfleet. The service was absolutely wonderful and I would recommend them to anyone. Very professional in showing them property through to acceptance of the offer. But I hadn’t realised just how much work is involved between then and exchange of contracts . Anna has a real gift in communication with all the parties and was vital in ensuring a successful outcome.
Dear Matthew, Thank you for taking the time to leave us such a glowing review, it is wonderful to read and we are very pleased that you had a good experience with us. We wish you all the best for the future x
5/5
TrustpilotSeymours Horsell are the BEST for buying and selling in Horsell
The staff at Seymours Horsell are amazing. They know the local market very well and are able to price houses appropriately as they are based in the heart of Horsell. They are all friendly, accommodating and pragmatic in their approach to viewings etcThey are very proactive and made my move a more pleasant experience than it could have been.
Thanks for using us Claire and for the review! We've been in Horsell forever and have a pretty good handle on the area when it comes to buyers and sellers. It's a great place to work and we love the neighborhood.
5/5
GoogleWe wanted to sell our house and did the usual of selecting three local estate agents. We had a rough idea of what our property was worth in comparison to similar sold properties in the area, and were keen to sell. Two of the estate agents valued the property, in our opinion, too high and we would not have sold, or sold quickly, had we opted to go with them. Vince from Seymours however valued the property at a more realistic price and on that basis, we engaged Seymours services. In less than a month the house was sold and at a price we were happy to proceed with. We were kept fully informed throughout the process by Anna and Georgina.
Hi Colin, thank you for your kind review. We will be sure to pass on the praise to the West Byfleet team. Should you need any further assistance in the future please do not hesitate to contact us.
5/5
GoogleKirsty and Matt were a delight to deal with. Communicative, knowledgeable and professional. Will use again!
Thank you for taking the time to write us a 5* review, we are pleased to be of service and wish you all the best in your new home, x
1/5
TrustpilotA very poor letting agent
We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.
Hi Rob, Sorry to hear about your experience, and your feedback is very important. If you could let me know which office this refers to I can pass your comments onto them.
5/5
TrustpilotReally put themselves out for you on…
Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.
Appreciate your Helen. It means a lot to hear we've been your best experience yet. We're here to make things smooth for you, and we're thrilled to have come through on all fronts.
5/5
TrustpilotThe best!
Everyone at Seymours is polite, extremely helpful and efficient. I’m so pleased I chose this independent company, they are a breath of fresh air as their honesty and integrity flies in the face of the poor reputation estate agents have. Thank you Seymours!!
Thank you for your wonderful review! We're thrilled to hear that everyone at Seymours has been polite, helpful, and efficient. Your kind words about our honesty and integrity mean a lot to us. We're glad we could provide you with a positive experience and exceed your expectations. Thank you for choosing Seymours!
5/5
TrustpilotLots of viewings, helpful team
Seymours were very active at organising viewings and kept me fully informed. We have accepted an offer that we are happy with and so far the process has gone smoothly. Theres nothing more I would have expected them to have done. I will update when we complete. But happy so far ( and I was quite anxious about the process to start
Thank you for taking the time to leave such a positive review of your experience with Seymours. We're thrilled to hear that we were able to help organise viewings and keep you fully informed throughout the process. It's great to know that you have accepted an offer that you are happy with, and we're glad that everything has gone smoothly so far.At Seymours, we understand that buying or selling a property can be an anxious process, and we're glad that we were able to help alleviate some of those worries for you. Our team takes great pride in providing exceptional customer service, and we appreciate your kind words.We look forward to working with you through to completion, and we're confident that we can continue to make the process as smooth and stress-free as possible for you. Thank you for choosing Seymours
5/5
TrustpilotA successful sale
Finding a buyer for our property was a challenge for any Estate Agent, but Seymour's achieved plenty of viewings which finally paid off. They always phoned us with feedback after each viewing and we have been extremely happy with their performance.
Thank you for your kind words! We're delighted to hear that we could help find a buyer for your property despite the challenges. Keeping you informed with feedback after each viewing is a priority for us, and we're thrilled that you are happy with our performance. Congratulations on the sale!
5/5
TrustpilotPATIENCE PAYS.
Over a difficult 9 months during which the house we wished to purchase collapsed, due to the chain breaking twice we were supported by the experienced and professional advice of our Seymour’s Client Relationship Manager - Amy Sandys. The promptness of her responses and information supplied helped my wife and I weather our move thorough difficult times.
Thanks James. Sales transactions seem to be taking longer and longer which is why we now have dedicated client relationship managers such as Amy on hand. Don't know what we'd do without her! Pleased it's all gone well and maybe we'll see you again in the future, however long that maybe. Keep well.
5/5
TrustpilotFriendly and professional
Excellent experience in finding a new home with Seymours. Andzela was amazing throughout. Friendly and professional. Could not recommend her highly enough. Thank you :)
That's great to hear Mrs Patel, thank you so much.
5/5
TrustpilotSeymours has worked hard with grace and respect to sell our flat. We thank you!
Seymours have represented our flat extremely well, and have showed their tenacity in trying to sell it in the best way possible. They have communicated efficiently, and made the process, even though it was long, the best it could be.
Thank you for your feedback, Fern. I'm glad to hear that our team represented your flat well and communicated efficiently throughout the process. It's been a pleasure working with you, and you're always welcome to stop by and say hi.
1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience - avoid at all costs.
Rob, thank you for your review. We are truly sorry for the experience you’ve had. We can see that we let you down at several points, and we want to acknowledge that openly. The way your sale and potential purchase were handled lacked the clear communication, urgency, and care that you should have received. As a rule our clients should always be prioritised, and in this instance that didn’t happen. The disappointment of not securing the home you expected understandably left a lasting impact, and we recognise that this is at the root of your frustration. The delay in removing your property and sales board only compounded matters, and for that we hold our hands up completely. We’ve been helping people move in this area for over 30 years, and during that time we’ve always believed that our role goes far beyond just selling houses. We live and work in these neighbourhoods ourselves, and we feel a deep responsibility to the people who trust us. Being part of the fabric of the local community means being straight, being accountable, and putting people first. In your case, we fell short of that, and we are genuinely sorry. Your feedback has already been shared across our team and will shape how we train and how we work moving forward. We don’t take lightly the impact our service has on people’s lives, and while we can’t change your experience, we can and will learn from it. Our commitment is, and always has been, to champion the neighbourhoods we work in, to value every person we deal with, and to make moving home a positive journey. We haven’t achieved that here, and it’s a reminder that we must never take the trust of our clients for granted. Once again Rob, we’re very sorry, and we’re grateful you’ve spoken so honestly.
5/5
Trustpilot5 Times
We've used Seymours Horsell for 5 transactions now over several years; as well as all the searching in between. It always feels as though they actually enjoy their jobs and that shines through. They're passionate, knowledgeable and helpful. We wouldn't consider using anyone else - although hopefully we're done moving house now!
What lovely comments Nick. We really do enjoy the job but we also enjoy the Horsell neighborhood and all of its people, it feels like an extended family to us and we love to be a part of its success. With that said, we try to share in the property journey with everyone who lives here and we have the motto of "your property partner for life." Knowing that we've shared five of your journeys feels like our motto might come true! Keep well and thank you.
5/5
TrustpilotHonest advice and guidance around…
Honest advice and guidance around marketing the property. Always responsive and helpful if we had any questions. They were pivitol in ensuring the parties in/working for the chain were kept up to date and aligned. I would certainly use again and recommend to others.
Thanks for sharing your experience and for the recommendation. Its been a pleasure to work with you.
5/5
TrustpilotSo pleased we chose Seymours
So pleased we chose Seymours to sell our house. The whole team were professional, friendly and enthusiastic. They quickly found the right buyers for our house and helped us through the whole process to completion.We would definitely recommend Seymours to anyone thinking of putting their house on the market.Thank you all very much .
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks Sally, much appreciated.
5/5
GoogleFrom start to finish we had a great experience with Seymour's and you definitely can't say that about all estate agents! I want to call out Kirsty who was brilliant at organising everyone and keeping us all up to date. She kept me sane when the solicitors were slowing things down and I was starting to think it wasn't going to happen! Thank you!
Thank you for your 5* review, it can be a very stressful time so we are delighted to have made that process easier for you, we wish you all the best in your new home and congratulations on your exchange !
5/5
TrustpilotExcellent estate agents
Excellent estate agents. Excellent knowledge of the market; good attention to detail; highly professional and well informed; always at the end of the phone or email, and deal with issues promptly and effectively. All the staff we have dealt with give one confidence, and are helpful and friendly through what can be a stressful experience.
Well that's more than just a review David. The team loved this when it was read out to them during the morning meeting. It's makes sharing the property journey with you worth while. Thanks again,
5/5
TrustpilotExcellent service from Seymours…
Excellent service from Seymours from start to finish, everything arranged in house but the team from Solicitors to mortgage advisors who dealt with all my questions and queries promptly and efficiently, highly recommend them to anyone looking to buy or sell
Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with us from start to finish. Your recommendation means a lot to us.
1/5
TrustpilotAvoid like the plague!
You couldn't dream up a more incompetent, rude and unprofessional company if you tried. They have absolutely no clue on the market place and pricing, the appear to be trained in providing the post passive aggressive and abusive service they can muster and lack any levels of service and professionalism.
We're genuinely sorry to hear about your experience, and we take your feedback seriously. This doesn't align with our standards, and we would appreciate the opportunity to address your concerns directly. In order to help you we need to confirm that the situation is genuine, which is very difficult to do without knowing who you are or which office you are referring to. If you could provide more details, we'll investigate the matter further. Thank you for bringing this to our attention.
5/5
GoogleCommitted, extra mile, 120%, grit, determination, PMA......Kirsty Haydon...... one and the same! You are quite simply the best, and I cannot thank you enough for your efforts to get this over the line and for really taking all the stress off my shoulders. Thank you so much. Tareq
Thank you for the 5* review, we were delighted to get your property over the line and wish you all the very best in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Seymours West Byfleet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
