Trusted Agent profile · Woking, Surrey
Verified
★★★★★
322 reviews across 2 platforms
35 Chertsey Road, Woking, Surrey, GU21 5AJ
Part of Martin & Co, see every office.
Martin & Co's office in Woking, Surrey, at 35 Chertsey Road, is rated 4.9 out of 5 across 322 reviews on two platforms, including 317 Google reviews rated 4.9.
We are the property professionals, and our business has been built with pride, on personal service, local knowledge and investment expertise. As one of the largest networks of estate agents in the UK, we have the experience and expertise to help you let, sell, buy or rent your property in the right time-frame for the best price, helping you every step of the way. With over 30 years of experience delivering great customer service and innovation, you can trust us to give you the right outcome, with confidence and peace of mind. At Martin & Co Woking, we believe excellent customer service is of the utmost importance, so whether you are looking to buy or sell a property, or you would like a free valuation, please contact one of the team who will be delighted to help you. We are proud to serve the communities of Woking and surrounding areas - providing specialist advice and guidance across all areas of the property market.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
GoogleMartin & Co. Letting agents, Woking have let & managed our investment property for last few years. Everyone in the lettings team are really helpful. Especially big thank you to Ian & Karen for providing all their professional & timely support. We are certainly satisfied with all your services & commitment towards the client. Thank you again!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic job from Nath, no headache or itches with him. I would recommend him always. Thanks Nathaniel.
1/5
GoogleTerrible customer service. Stay away from Marin & Co. When we moved in we were lied to, they told us the boiler was gas to get a sale. We wouldn’t have moved in if we had known. We had nothing but troubles, the electric boiler was intermittent, we didn’t have hot water for a month! Yet all Martin and Co said was I’ll get back to you (which they never did). The people in the flat above played music loudly every night and day and smoked weed. I tied to get this situation resolved through Martin & Co but guess what The problem didn’t go away. They are now trying to pass the existing problems onto us. Good thing we took pictures when we moved in and when we left. Apparently when anything goes wrong like electrics we have to pay for it. And they will always say We have done all that we could, no matter how little they actually do. We have been bullied and treated unfairly during our whole stay.
Thank you for your feedback. When you viewed the property it was not clear if the boiler was electric or gas you being a gas engineer did not pick this up. Once established what type of boiler this was the landlord offered you a reduction in rent which you accepted. Recently you reported the boiler was faulty the landlord authorised the replacement and was fitted in the correct timeframes. We cannot govern what neighbours do, when you reported the issue the council were notified. Regarding your deposit this is lodged with the DPS. We use a third party inventory clerk who reported the works required and deductions were made from the deposit. If you feel these deductions are not justified you can dispute them with the DPS who will agree with you or the inventory clerk and award accordingly. We pride ourselves on the high level of service we offer with many pleased landlords, vendors, purchasers and tenants. Martin & Co
5/5
GoogleHighly recommend Nathaniel - really nice guy, great service, made the process nice and easy. Thanks!
4/5
GoogleGreat customer service from all members of the team. This is an estate agent company that really care about the needs of their customers. All staff are very personable, professional and efficient and have a sense of humour. Dealing with property matters can be very stressful for the customer, but Martin and Co endevour to get you through the process with as little stress as possible and with all the information and guidance that you need to complete your property dealings. I would definitely recommend them whether you are interested in sales or lettings, if you want great quality service from genuine estate agents that put your needs first.
Thank you
5/5
GoogleWe had a great experience with with Martin & co, Reece was our point of contact who was extremely polite, patient and professional. There was no sales tactics just clear information which was a massive improvement from other agents who we dealt in other companies. Great communication, approachable and we would totally recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI've recently rented a property through Martin & Co Letting Agents. My initial contact was Chrys who has been extremely helpful and went above and beyond to meet my expectations. Nothing was too much for her, despite I have sent email after email for updates (Obviously being hyperactive here). If it wasn't for Chrys, i wouldn't have got my lovely flat. I would highly recommend Martin & Co for anyone who is looking for properties around Woking. They are easy to work with & easy to get information on timely manner. Chrys obviously deserve a pay rise. I would have look for other options if Chrys wasn't there as she was very welcoming from my initial meet, Thank you all at Martin & Co and wish you all the very best!
5/5
GoogleExcellent service, friendly, reliable and know what they are talking about. Felt so supported throughout and Nathaniel was very professional and knowledgeable.
5/5
GoogleNathaniel was really helpful with all questions we had and quick replies!
5/5
GoogleChrysoula was so helpful, always on time to answers all our concerns and she is very friendly so the agency is lucky to have her. Thank you for finding us the perfect place for us! Alessia & Jorge
5/5
GoogleProbably the best Letting agents in Woking, special thanks to Carmine for all his support, rented one apartment from India and Carmine's suggestions/support made it super easy for me, it was a worry free experience!! Thank You Carmine and his staff at Martin & Co Woking :)
5/5
GoogleI am currently in the process of buying a house and have been in touch with a few agents. Martin & Co Woking are someone I highly recommend. You can tell they genuinely want to help people find a house. Having been in touch with so many local agents, I have seen that some people don't really care and just want their commission Overall, I rate their customer service as very good.
Thank you for the great review the team at Martin & Co Woking really appreciate your custom.
5/5
GoogleMartin & Co were incredibly helpful and understanding of our position as first-time buyers, in particular Reece, who provided constant support and did whatever he could to ensure the process ran smoothly. I would absolutely recommend him and the team. Thankyou!
5/5
GoogleNatasha was extremely helpful and made my experience very pleasant. I have been dealing with other agencies in the past but contact and customer service never was at such high level. I wish everyone to deal with Natasha in their property rental journeyPositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe Rented a 3 bedroom house through Martin & Co. From start to finish we were very happy and pleased with Carmine who showed us the property and helped us through the process. We then dealt with a lovely person called Ian who is the Property Manager. The whole process was very easy and we felt looked after all the way. We are very happy in our new home. Thank you Martin & Co team.
5/5
GoogleI was actually in a shared house, looking to get my own place. Natasha been absolutely brilliant to call up and to offer a view on the same day, I went to see it and everything went smoothly. Thank you Natasha!!PositiveResponsiveness, Quality
5/5
GoogleThank you so much Claudia for your help throughout viewing and all the process,You made the process simple and easy to understand for me and my partner and we appreciated your patience and expertise. Your insight was extremely valuable to us:)
5/5
GoogleI've recently rented a property through Martin & Co Letting Agents. My initial contact was Chrys who has been extremely helpful and went above and beyond to meet my expectations. Nothing was too much for her, despite I have sent email after email for updates (Obviously being hyperactive here). If it wasn't for Chrys, i wouldn't have got my lovely flat. I would highly recommend Martin & Co for anyone who is looking for properties around Woking. They are easy to work with & easy to get information on timely manner. Chrys obviously deserve a pay rise. I would have look for other options if Chrys wasn't there as she was very welcoming from my initial meet, Thank you all at Martin & Co and wish you all the very best!
5/5
GoogleHad a great experience with Martin and Co, Reece was very professional and knowledgeable.PositiveProfessionalism
Thank you
5/5
GoogleI am an estate agent and I can say hand on heart that dealing with Martin& Co has been a pleasure especially with Reece Marriott. I never had to chase him for feedback, I get regular updates from him regarding my property and people that viewed. He has gone the extra mile by showing my property on a Sunday afternoon. Great determination, professionalism and communication from Reece. Over-all the service is text-book estate agency. I would recommend Martin& Co and Reece to al buyers and sellers.
5/5
GoogleNathaniel provided exemplary service and ensured my property search and viewing process was an enjoyable experience. I would highly recommend Nathaniel for future estate agent work.
5/5
GoogleVery professional, helpful and friendly service. I was waiting to get my work permit and Reece was extremely helpful and patient with my procedure. I was guided and assisted throughout the whole process of renting an apartment, without being present Woking.
5/5
GoogleIn a very fast moving property market Natasha helped us finally secure a rental property after lots of previous disappointments. Natasha was always professional and responsive even answering her emails on her annual leave. Thankyou Natasha :-)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI recently had the pleasure of working with Nathaniel from Martin & Co, and I am incredibly grateful for his exceptional service and patience. Due to a business trip, I experienced difficulties connecting to the internet, which made …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Woking office has 322 reviews across two platforms: 317 on Google, 5 on Facebook.
Martin & Co Woking is rated 4.9 out of 5 across all 322 reviews, and 4.9 out of 5 on Google from 317 reviews.
Martin & Co Woking, 35 Chertsey Road, Woking, Surrey, GU21 5AJ.
