Chancellors reviews

★★★★★ 5/5

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I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

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I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Google

Having never rented before I was a little lost about the whole process. Hannah talked me through every step of the way. Was always on hand to answer my questions and address my concerns. I’m very happy with the service and level of hands on time and effort that was put in to making this process so seamless. Thank you.

Gemma · 13 April 2026

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

I am a first time renter looking to find in the area. I dealt with Summer and although the property I enquired about was not longer available she took the time to go through in detail what my requirements were and what else she had for my to view. She was professional and very accommodating, wouldn't recommend any other estate agents than this one.

Chloe · 14 March 2022

★★★★★ 5/5

Google

Ella was very helpful, friendly, professional and reliable throughout the process of our house sale. Ella totally understood our wants and needs, she kept us very well informed and was always available to answer questions. Highly recommended.

Paul · 17 March 2024

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

Google

We had a very good experience overall. Charlie was our point of contact and she was really helpful and easy to connect with.

Sneha · 3 November 2024

★★★★★ 5/5

Facebook

This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 20 October 2017

★★★★★ 1/5

Google

Highly unprofessional. Felt like pulling teeth to view rental properties because “we have things to do in the office and the property is 30 min away.” Either super pushy or super distant. Just had to block a number from them because I received 2 calls in one day just to sell me on properties I hadn’t asked about that didn’t fit any of my criteria.

Caroline · 23 November 2024

★★★★★ 5/5

Google

Megan has been so helpful and responsive throughout our process finding a rental. Great communication and always friendly, would definitely recommend!

Belle · 23 September 2024

★★★★★ 5/5

Google

Swift communication. Megan kept me on the loop and constantly updated me throughout the process.

David · 9 December 2024

★★★★★ 5/5

Google

Ella has been great so far. We are buying our first home, they managed to get us booked in for the same day and offer agreed by 9am the next morning. Long may it continue! Thanks all ☺️

Jenna · 1 October 2023

★★★★★ 5/5

Google

Charlie was very helpful and persistent in checking in to see that our needs were met. Steph was also very helpful when showing us properties.

Cameron · 25 June 2024

★★★★★ 5/5

Google

The team here at Chancellors Witney were absolutely fantastic in helping me find the right property and guiding me through all the processes. Millie in particular was extremely helpful in keeping me up to date at every step of the purchase and making sure everything went through without a hitch!

Jack · 16 August 2022

★★★★★ 5/5

Facebook

I have been looking for a rental-property with friends to live in for the 2020/21 Academic Year. Mr. Jordan Liepa has been dealing with our enquiries and viewings and has been incredibly helpful, offering a professional and efficient service during our house-hunt. I would definitely recommend Chancellors to a friend on the basis of how Mr. Liepa has handled and assisted our search.

Harry · 3 November 2019

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly can’t recommend her highly enough. From start to finish she was incredibly friendly, professional, and efficient. Communication was always clear and …

Chloe · 13 January 2026

★★★★★ 5/5

Google

Very professional and friendly from my first contact with Chancellors. Showed me around a lovely property and had all the answers I needed to my queries. Recommended.

Darren · 19 August 2026

★★★★★ 5/5

Google

Excellent all round. Professional, friendly and approachable. Megan kept me updated throughout, and patiently answered my many questions. Thank you!

Karen · 25 July 2024

★★★★★ 5/5

Google

We had a very positive experience (with Kirsty) during the whole selling experience. Things were challenging at times with the chain towards the end but Kristy kept us up to date and was very transparent which enabled us to make informed decisions which worked out well in the end.

Andrew · 14 March 2022

★★★★★ 5/5

Google

Although we found a property with another agent, Summer was exceptional in attempts to find us a property, both in suggesting houses for us and in keeping in contact as to how we were progressing etc, she stood out with her professional attitude and friendliness. David and Sheree Hurrell

Ted · 14 March 2022