Trusted Agent profile · Witham
★★★★★
329 reviews across 3 platforms
64, Newland Street, Witham, CM8 1AH
Fenn Wright's office in Witham, at 64, is rated 4.7 out of 5 across 329 reviews on three platforms, including 112 Google reviews rated 4.9.
Every review we hold for the Witham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer relationship management
Despite a protracted and frustrating purchase of our house, due mainly to it being a probate sale, I have only words of praise for the way Kirsty supported us throughout the long process. She kept us informed on the progress of the sale and was quick to respond to our many enquiries and concerns and acted as an excellent conduit between buyer and seller. Kirsty comes highly recommended and is a credit to Fenn Wright.
1/5
TrustpilotRude staff.
All I can say here is if this company have anything to do with a house you're potentially looking to buy go elsewhere. Rudest staff I have ever come across.
5/5
GoogleWhilst we did not end up going with a house listed by this agents, the experience we had with them during the viewing and offer process was outstanding. …
Hi Kathryn, thank you for your great feedback which has been passed on to Georgia and the team - and we hope you will be happy in your new home. Thanks, Caroline
5/5
TrustpilotSold via Fenn Wright at Felixstowe and…
Sold via Fenn Wright at Felixstowe and the experience was excellent from start to finish from valuation through to completion.Throughout the whole process Charley, Kyle and Rachel kept us informed and were always on hands to help with questions.Overall - would recommend the team at Fenn Wright 100% !
3/5
TrustpilotAverage
Average. Ok as agent but have spent 18 months trying to get them to recognis new legal owner of property - and they have bungled paperwork all over the place.
5/5
TrustpilotNathaniel saved the company’s reputation
If it wasn’t for Nathaniel’s help and assistance this would have been a 1 star review from my experience with other employees! Nathaniel stepped in, put himself in my shoes, delivered on call backs, and literally saved the rental! He was an absolute asset to the team who could really learn a thing or two from him! It has been a.pleasure to deal with him and he taken away the bad roster left from my experience prior!!!
4/5
TrustpilotThanks Fenn Wright
After encountering various problems selling my Cottage I must say that Fenn Wright kept me updated with proceedings, especially Hannah Potter from Colchester branch, in the later stage.I must also mention the guys in the Chelmsford branch who at the start were very helpful. Thanks.Kind regards Roy Mitchell
5/5
YellFennwright - A pleasure to deal with!
All the people that we dealt with at Fennwright, Witham, were most helpful during our purchase process. Any queries or requested information, were swiftly addressed and both the Witham office and the group liaison team at Colchester, kept in touch regularly.Would certainly recommend Fennwright to others on the basis of their dedication and professionalism. It was a pleasure dealing with them.
5/5
GoogleWords alone can not described how smooth and effortless Regan Taunton at Fenn Wright handle the property that I got, he is a star with a difference, I will definitely recommend you to all, for the excellent professional service and super great communications you exhibited. Many thanks to you
Hi Dickson, thank you for your fantastic review which has been passed to Regan. Thanks again, Stella
5/5
TrustpilotI can not thank Kirsty enough for…
I can not thank Kirsty enough for everything she done to help, the most honest and helpful. Fenn wright have been really good when buying one of their properties. Great job
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. We recently sold our home through Fenn Wright Chelmsford and could not be happier with the experience.
1/5
TrustpilotOne of the worst valuators
One of the worst valuators. I had signed up for an Octopus Commercial Bridging Finance deal and Fenn Wright commercial were sent to perform valuation. They took 8 weeks to respond to emails and communication and after persistent chasing they finally came on the 10th week, they simply dont respond at all. On they day of valuation, came a senior commercial valuator and a trainee. The senior guy did nothing but talk on phone outside and let the trainee do the job himself, he dint know how to use the tools to do the measurements.They went back and no response for about 6 weeks! then after chasing again sent a report with absolute terrible low down valuation with comparable as far away of 25 miles! In the same street there are commerical comparables which they did not put on their report, instead somewhere far of. After push back and arguments, they sent another report after 2 weeks with some decent valuation. Meanwhile my offer with Octopus had expired and had to reapply and ended up getting an investor loan and by the time I was granted bridging finance, I was almost half way through the project refub
5/5
TrustpilotKirsty King was a real pleasure to work…
Kirsty King was a real pleasure to work with on a professional basis during a recent transaction. Always polite and extremely helpful with a commercial view on how to progress the matter for both parties involved. Kirsty, thank you for all of your help.
5/5
TrustpilotThe experience of selling our house…
The experience of selling our house with Charley was great. From start to finish, any issues or questions were dealt with efficiently and we were constantly kept up to date. I would definitely recommend to anyone buying or selling. Thank you!
5/5
TrustpilotGreat professional service
My wife had to find an estate agent to sell her Aunt's property. As we don't live in the area it was a bit of a random choice to be honest, but from the very first phone call to Kirsty at Fenn Wright in Stanway to book a valuation, to Paul coming to the property to value and take details (the sales particulars looked amazing) right through to great advice and fabulous sales progression by Kirsty in what turned out to be a lengthy process although the property sold on day one. We couldn't have made a better choice if we’d tried. We had weekly updates from Kirsty, quite often before my solicitor updated us. We would 100% recommend Fenn Wright if you are looking for great professional service
5/5
TrustpilotGreat friendly team
Great friendly team. From the initial valuation with Paul, viewings with Amy and selling process with Kirsty, no complaints ay all. Kirsty needs a special mention as without her I’m not sure it would have ever got over line. !
5/5
TrustpilotRachel
Rachel has been brilliant every step of the way; helpful, attentive and clear and always put our needs first. Our new home was a long time coming as sometimes happens and she has given us much appreciated support. Thank you Rachel!
5/5
GoogleAlthough Fenn Wright were acting for our vendors, they always kept us updated & informed, a special thank you to Luke Harding for all his extra help.PositiveProfessionalism
Thank you for your review Dave, which has been passed to Luke and the team. We are hope you are very happy in your new home, Stella
5/5
GoogleHaving recently used Fenn Wright to sell my house, I can not speak highly enough of the excellent service that the staff of the Witham branch gave. They were professional throughout the entire process and ensured the whole sale ran smoothly and effortlessly. I will definitely consider using them again in the future.
Hi Nick, many thanks for your fantastic review which has been passed to the team at Witham, Stella.
5/5
TrustpilotExceptional Guidance and Invaluable advice
Kirsty King has been absolutely fantastic, guiding us seamlessly through every step of the process and offering invaluable advice. Her expertise and support have made this journey much smoother, and we couldn't be more pleased with the outstanding service she has provided.
1/5
GoogleI went into Fenn Wright Witham on the 22nd of June to ask about a property, I was promptly told that unless I was on the market or in a position to move forward it wasn't worth it as they had 20+ viewings fair enough. The chap in the office proceeded to the pester myself to come and value my property, having had the property valued at the beginning of the year I knew what it was worth but the chap was insistant that they be given an opportunity to value it. I said yes out of courtesy and it was booked in for Monday 29th June 2020 at 2.05pm with a call from the Chelmsford branch. I recieved a text to say my market appraisal would be carried out on the 29th June 2020!!! But low and behold no one turned up. I had taken an afternoon off work which is a premium at the moment having being self employed and just able to carry out my job after lockdown and not to mention the tidying and decluttering as you want your property to be seen in the best light. My son was an Estate Agent for 15 years and a senior lister and never failed to arrive at a market appraisal, even if running late a courtesy call was made and circumstances explained. I got the impression from the start that I wasn't taken seriously at the Witham branch, I was in my work clothes and (generally dirty as I'm a builder) the two senior agents in the office were looking down their nose and gave disbelieving looks at each other that I had three quarters of a million pound house. Safe to say they will not be given a second chance to view my property.NegativeProfessionalism
Dear Mr Rout, I apologise for the miscommunication. We had the valuation scheduled for today at 1030am but the system generated notification went out with a different date and time. We are sorry to read your comments and would welcome the opportunity to discuss this with you. We invite you to contact Alan Williams, Managing Partner on 01206 216551 or email acw@fennwright.co.uk. Thank you, Caroline
5/5
TrustpilotPhil and Kirsty were amazing from start…
Phil and Kirsty were amazing from start to finish of our recent house purchase. Phil was utterly brilliant when viewing the property and Kirsty kept us in the loop all the way through to completion.Totally professional and an amazing service! thank you so much
1/5
TrustpilotHollow Promise
Lessons learnt. First buyer months in shifted quickly to an identical property in the block on a small technical issue, second buyer ghosted after offer, third buyer took near six months with no exchange and miraculously secured another property in two days.!!!! Progressing is extremely weak and ineffectual.
5/5
YellFriendly and helpful service - would recommend
Amazing support throughout the whole process, with special mention to Kirsty King. Who continuously chased to ensure progress was being made, and ensured to keep me informed throughout. It gave me great peace of mind to know that Kirsty was supporting me throughout in chasing this through. Everyone needs a Kirsty when moving!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fenn Wright's Witham office has 329 reviews across three platforms: 112 on Google, 45 on Yell, 172 on Trustpilot (across the whole business).
Fenn Wright Witham is rated 4.7 out of 5 across all 329 reviews, and 4.9 out of 5 on Google from 112 reviews.
Fenn Wright Witham, 64, Newland Street, Witham, CM8 1AH.
