Every review we hold for the Witham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames was a massive help throughout he…
James was a massive help throughout he made the process extremely efficient for my partner and I, he was always available to answer any queries regarding referencing and the property that I am now moving into. And a thank you to Abby for all the work she has done behind the scenes as well!
Paul · 12 March 2024
Agent replied · 12 June 2024
Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy experience with Beresfords Lettings…
My experience with Beresfords Lettings is nothing short of splendid. The staff are kind, polite and very professional that can go to any length to assist you with any issue or questions that you may have. I personally dealt with Charlie and Emma who were so fantastic!
Mr · 18 July 2024
Agent replied · 24 August 2024
Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleDanny was super helpful and made sure we got the property we wanted for our family in a quick and timely manner. He is a very genuine and helpful guy and we are very pleased to have the property we want for our family
Sam · 12 October 2025
★★★★★ 5/5
TrustpilotGreat team !!
Everyone I have dealt with have been very professional and supportive.
I will Definitely do business with this company again in the future.
Ben · 8 August 2026
Agent replied · 25 September 2026
Hi Ben
Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from the whole team.at…
Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone
D · 14 May 2026
Agent replied · 4 June 2026
Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was extremely helpful and did not…
Rylie was extremely helpful and did not rush us during our viewing. She had taken time to know the house and could answer any questions we had. The whole process from viewing to rental was dealt with professionally.
Steve · 27 November 2024
Agent replied · 26 December 2024
Hi SteveThanks for your feedback and I am pleased that you were impressed with Rylie's approach. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleEleanor has been friendly, kind, and incredibly helpful during my first time renting! My queries have been dealt with smoothly and quickly, and she's made the whole process so much less scary than I thought it might be 😊 …
Holly · 27 October 2024
Agent replied · 11 December 2024
Hi Holly
Thank you so much for taking the time to post your review. It's was great to read that Eleanor was able to deal with your queries efficiently and helped make the process as stress free as possible for you. I know she will be very grateful for your kind words, as we all are for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAlways helpful and professional
Thank you Lauren Mobsby for your assistance
David · 12 October 2025
Agent replied · 12 October 2026
Hi David
Thanks so much for posting your review. It's great that Lauren has been helpful and professional throughout your recent dealings with her, and I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her we’ve secured it and can call it home soon! ☺️ Debbie thanks for all your help, really means a lot. You’re fantastic at what you do!!!
Lauraj · 25 March 2024
Agent replied · 12 June 2024
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was extremely professional and…
James was extremely professional and had a lovely warm manner. What I was very aware of compared to other companies is how quickly James got back to emails and telephone calls. I would definitely use Beresfords in the future to buy or rent a house.
Laura · 30 July 2024
Agent replied · 28 October 2024
Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
Lauren · 12 August 2026
Agent replied · 25 September 2026
Hi Lauren,
I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleFantastic service! Out of all the agents my wife and I used during our house hunt, Beresfords were by far the best. Joe & Liz made the effort to check in with us on a regular basis to see how our search was going, which was really appreciated. Although we ended up finding our new place with another agent in the end, we would highly recommend Beresfords for anybody looking for a property in the area.PositiveResponsiveness, Quality, Professionalism, Value
J · 25 August 2021
Agent replied · 24 August 2024
Hi
I just wanted to reply personally to your recent review about our lettings team in Witham. Naturally, I am disappointed that we were unable to find you a suitable property, but at the same time delighted that you were impressed with the level of service extended to you by Joe and Liz. I know they will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe service from Eleanor Scott was…
The service from Eleanor Scott was excellent. She has been impeccably friendly and professional throughout this whole process. However, what I appreciated most was her genuinely shocking speed and attentiveness. With the market as fast as it is at the moment, I've lost out on several properties due to slow lettings agents so this was invaluable to me and saved me so much stress. She could not have done a better job.
David · 13 August 2022
Agent replied · 12 June 2024
Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Taking over Management
Beresfords are taking over the management of the Flat that I rent privately. Abby Johnson has been so helpful every step of the way as things were not straight forward.I cannot thank Abby & her team enough for their support, advice & speed of action in this matter.
Ms · 23 May 2024
Agent replied · 12 June 2024
Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotPoor customer service
I have sold my property and have bought through Beresfords at the end of March and have been constantly battling to get updates with nobody returning my calls. Three weeks have passed and no Sale of Memorandum has been issued for the house we are buying which could now push our completion back into July (who is going to pay for the 12k additional stamp duty). We have informed Beresfords that the sale needs to be completed by the end of June to which they have ignored). Ask for James (Branch Manager) to call twice today but he seems too busy and nobody else knows what is going on with our Sale/Purchase. I thought the monies we pay where for a smooth process.
Charlie · 26 April 2021
Agent replied · 12 June 2024
Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleFantastic service! Out of all the agents my wife and I used during our house hunt, Beresfords were by far the best. Joe & Liz made the effort to check in with us on a regular basis to see how our search was going, which was really appreciated. Although we ended up finding our new place with another agent in the end, we would highly recommend Beresfords for anybody looking for a property in the area.PositiveResponsiveness, Quality, Professionalism, Value
Screechypie · 17 June 2021
Agent replied · 16 June 2024
Hi
I just wanted to reply personally to your recent review about our lettings team in Witham. Naturally, I am disappointed that we were unable to find you a suitable property, but at the same time delighted that you were impressed with the level of service extended to you by Joe and Liz. I know they will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords have been great!
We had a really easy experience with Beresfords. They were super proactive and accommodating. Gabby has been great with explaining the process to us and getting back to me quickly when I have asked a question. It has made renting less stressful and we have been able to enjoy the process and be excited about it!
Kara · 19 November 2023
Agent replied · 12 June 2024
Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHelpful and friendly :-)
Eleanor was really quick to get back to me and to organise a viewing.All of her communication was clear and concise about the availability of the house and she was able to answer any questions I had about the property.
Jo · 13 September 2024
Agent replied · 28 October 2024
Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotLetting of our apartment by Beresfords
Hi, We've had some great service from Beresfords. The finding of a tenant did take longer than I was hoping but part of that was due to some negative info which Beresfords found on some of the potential tenants who had viewed the apartment. So were hoping that it should be plain sailing going forward. A special shout out to Karen and Hannah for the great communications from them. Thanks again.
Mike · 18 June 2022
Agent replied · 12 June 2024
Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat team working at Beresfords
Great team working at Beresfords, everyone was very helpful and attentive. Special thanks to Jay and Natasha for helping me through the process. I would recommend Beresfords to anyone looking to buy or rent.
Wazim · 3 December 2024
Agent replied · 26 December 2024
Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe recently put our house on the market…
We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.
Eddy · 2 June 2026
Agent replied · 4 June 2026
Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleVery happy with assistance provided by Beresfords Witham office when purchasing new home. Olivia in particular was extremely helpful and professional in providing updates, chasing solicitors (an essential service) and generally keeping on top of the chain to ensure it kept moving forward. Would highly recommend their service.
Matt · 16 December 2025
Agent replied · 16 April 2026
Hi Matt,
Many thanks for the 5 star award for the team at our Witham office and in particular Olivia, your main point of contact. Olivia is dedicated to providing the best possible customer care and will do everything within her power to ensure a transaction goes through to exchange and completion, keeping all parties regularly updated. She will appreciate your kind recommendation and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 1/5
GoogleDON'T RENT FROM THESE GUYS, YOU'VE BEEN WARNED
As per many of Beresford’s other reviews we are having similar issues.
I have been renting for many years and have to say that I have not had any issues like this before, they are a nasty company to deal with. When you have an issue they will not deal with it and are rude, it gets worse, when you move out they will get the sherlock Holmes magnifying glass and find problems that was already there before moving in, Oh and by the way make sure that you don’t leave so much as 1 coat hanger in the wardrobe because you will be penalised.
Dear *******
We are now in receipt of the costs for the deductions your landlord is making from your deposit.
The relevant issues in question with costs are summarised below.
1. Carpet cleaning and additional dusting as required.
2. Replace 2 x bulbs.
3. Replace reverse of letter box.
4. Replace broken socket in kitchen.
5. Replace kitchen blind - Contractor attended to reinstate but this had been broken and no fittings were present.
Total deposit retained: £1950.00
Proposed deductions: £380.00
Balance of deposit to be returned: £1570.00
Please confirm via email your acceptance of the above so that we can arrange the return of the balance due.
OUR REPLY
Hi,
We do not agree with the below deductions, in fact when you finished the checkout there was no mention of some of them until your return.
CARPETS
The carpet is over 10 years old and smelt of dogs when we moved in, regardless to that even if the carpets were new then we wouldn’t be required to get them conditioned, deodorise and sanitised unless we had pets which we don’t, we was also only living there for around 10-11 months. Also you have not even provided an official invoice
LIGHTBULBS
I went back and replaced all the lightbulbs after you left as many were blown, another fault in the house, however it looks like 2 may have blown again which we offered to replace, we didn’t receive an answer from you.
INTERNAL LETTERPLATE
This was never removed by us, why would we remove a letter plate, this was obviously another bodge job that just fell off, we did ask for you to let us know if it was in or around the drawers, NO reply
BROKEN SOCKET IN THE KITCHEN
This was never fixed to the wall, another bodge job in the house, because the fridge was covering it then it wasn’t an issue for us. (Please provide photo evidence of this being fixed to the wall on the original inventory.)
KITCHEN BLIND
This fell of the first time we pulled the string and when trying to fit it back the brackets were not tight enough so we left it off, the blind itself isn’t damaged, the fittings are already fixed to the wall.
Total deductions we accept liability for are: £7.20
There were a number of issues raised with Beresford regarding the property and this was also reported to citizens advise who advised we call out health and safety, which at the time I wished we did.
Claim 1)
Compensation for moving costs and expenses as well as stressed caused to Bianca who is heavily pregnant.
Claim 2)
Our Daughters hand was burnt taking cutlery out of the drawer, you sent in a contractor to simply Velcro the drawer shut
Claim 3)
A Panel fell of the wall onto our poorly 1 year olds head who not long underwent open heart surgery also damaging my Bose speaker worth hundreds of pound
Beresfords response: The landlord is happy for you to glue the panel back on, not even an apology.
Claim 4)
No Heating for around 2 weeks, no alternative heating offered and no emergency plumber, totally unacceptable when you have 3 very young Children.
We reported one of our kids being burnt in the shower, the thermostat had broken.
Beresfords response: This will not be replaced, you have a bath
As you are aware we already took legal advice in the past and made a complaint to your manager in the Witham branch.
Scott · 17 June 2020
Agent replied · 16 June 2024
Mr May
I wanted to respond personally following your recent comments left on this review platform. Naturally I am sorry that you felt the need to post such comments and was concerned at some of the observations made. As a result our Director of Lettings has investigated this matter personally and then subsequently spoken at length both with yourself and your wife separately by telephone. It would certainly not be appropriate for me to elaborate further regarding specific issues on an open platform but I hope the explanations provided to you directly by our Director of Lettings paint a clearer picture of our companies position regarding this matter. All I would add is that of course we do not get it right 100% of the time but our staff would never be ‘rude’ as you have suggested and Beresfords are certainly not a ‘nasty’ company to deal with https://www.beresfords.co.uk/useful-information/dont-just-take-our-word-for-it/ . We will always attempt to respond to reported issues rapidly and in this particular tenancy our Director of Lettings has confirmed to me that from reviewing our electronic file that there is clear evidence of our staff doing all they can to respond swiftly to any queries received. Unfortunately in isolated cases there may be mitigating circumstances as to why specific maintenance based issues cannot be resolved immediately. In terms of the deductions from your deposit are concerned, Beresfords acting as agents cannot by law just refund monies to tenants without prior written consent from both landlord and tenant. In this particular case there were genuine reasons why some deductions were required, although I do accept you dispute this! In such instances tenants have every right to object and where a sensible compromise cannot be negotiated between landlord and tenant the matter is then referred on to an independent tribunal who will ultimately decide the final outcome.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotThe most Honest and Honarable Man
Tom is most nicest person I have ever met, all the through the process he supported me, and was calm, patient at a point whe my Referencing was coming through I almost gave up, but Tom asked me to not to give up to keep pushing and now I have moved in. Tom is best and will forever be appreciated.
Vivian · 17 May 2023
Agent replied · 12 June 2024
Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
