Beresfords Lettings reviews in Witham

★★★★★ 5/5

Trustpilot

Hannah Grant - exceptional

I am having issues with a tenant who asked for a section 21 notice (29 Radcliffe House) and then stopped paying her rent. Hannah Grant has been superb in liaising with me, Paragon and the tenant. She is dealing with a very difficult tenant in terms of communication but has stuck at the task until she gets an answer. She has advised the tenant of the risk she is taking in not paying her rent, so is not only looking after my interests but also the tenants. She has also dealt with the claims process with Paragon, saving me time and effort.In all my dealings with Hannah I have found her to be totally professional, trustworthy and extremely personable. She is someone who seems to go above and beyond my expectations. In my view, she is a real asset to Beresfords.

AJS · 20 September 2023

★★★★★ 5/5

Google

Danny has been extremely helpful and fast at responding to queries. His guidance made the whole process seamless and stress-free!

Megan · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellent Service Rendered by Beresfords Team

I am delighted for the opportunity to write a review about the priceless contributions of the Beresford Team in our journey to becoming a buy to let landlord. It’s being quite a roller coaster ride!The proactiveness of the Mortgage Adviser, Pindar, enabled us to beat the deadline of a good mortgage rate offer with few hours left. Finding a suitable property in the right location was an uphill task. After several weeks of scouring the market, endless property viewings and disappointments, we were signposted to 10 Wren Road. To be honest I was sceptical about getting the property. The openness and Professionalism of the Rob who conducted me around during the viewing, encouraged us to put in an offer and pray to get it accepted by the seller.The offer acceptance was followed by several months of waiting for the necessary probate paperwork to come through. It was like waiting forever! Throughout the long wait, the Beresford Team kept us posted all the way. Holly Hall and other members of the Team were exceptional in giving regular updates. Without their constant communication and reassurance, we would have walked away. It was a nail-biting wait; we were able to exchange contract within the 2 weeks of grace after expiration of the mortgage offer. Thank you Guys, we are forever grateful to you and to God.We are personally thankful to Karen for her guidance on the refurbishment and decoration works required to get the property to a good shape suitable for tenancy. Her first visit to the property was thorough, nothing missed her attention to details. She went through long list of improvements required. From jet-washing the walkway to make it more presentable, to removal of existing polystyrene ceiling tiles for statutory reasons, removal of bathroom barrel locks for health and safety reasons, changing old electrical switches etc and the urgent need to obtain building Landlord insurance ASAP before start of the renovation / redecoration works. It was a long list and every item on it was necessary. Furthermore, she explained with clarity, details of the professional fees that will be charged for Beresfords services and offered some generous discount as an encouragement. We are so grateful for her wisdom and guidance. Next was the uphill task of getting suitable Tenant. With many interests from prospective Occupants, the meticulous efforts of Karen’s Letting Team made it far easier to identify the right Tenants with good credit rating for the property. Without the five-star performance / professionalism of the Beresford Team and God’s help, we will not have been able to record success this far. I highly recommend their Team to anyone considering embarking on buy to let property rental journey. It is always good to be guided by those who know and have proofs to show for it. Thank you.

Temitope · 11 September 2023

★★★★★ 4/5

Trustpilot

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate Agents Me and my mother rented 5 Thought lodge London RM11 2BE on the 31 /08/2023 Rating: ★★★★★ I recent

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate AgentsMe and my mother rented5 Thought lodgeLondon RM11 2BEon the 31 /08/2023Rating: ★★★★★I recently had the pleasure of working with Beresfords Estate Agents during my property search journey, and I must say that their level of professionalism and customer service was truly outstanding. From the moment I walked through their doors, I felt at ease and confident that I was in capable hands.The first thing that struck me was the warm and welcoming atmosphere in their office. The staff greeted me with genuine smiles and were ready to assist me with my queries.Here is a list of the staff members that helped meKarenDavidLauren JMelissaAmyCharlie Their knowledgeable team seemed to have an excellent understanding of the local property market, and their expertise was evident throughout our interactions.One aspect that particularly impressed me was their attention to detail. They took the time to thoroughly understand my requirements, preferences, and budget, which ultimately saved me from wasting time on unsuitable properties. Their dedication to matching clients with the right properties is impeccable.Beresfords Estate Agents' customer service was exceptional throughout the entire process. They promptly responded to my calls and emails, ensuring that I was well-informed at every step. They arranged property viewings at my convenience and were very accommodating when I requested additional visits or had specific concerns.During property viewings, their agents were friendly, professional, and highly knowledgeable about each property's features and surrounding areas. They went above and beyond to provide me with all the necessary information to make an informed decision, and I never felt rushed or pressured into making a purchase.Once I found my dream home, Beresfords Estate Agents guided me through the offer process, negotiating on my behalf with professionalism and expertise. They were transparent, ensuring all details and terms were clear and understood.After my offer was accepted, Beresfords continued to offer support and assistance, liaising with solicitors and other parties involved. This streamlined communication ensured a smooth and stress-free process until the final completion of the for lettingsOverall, I cannot recommend Beresfords Estate Agents highly enough. Their professionalism, attention to detail, and dedication to customer satisfaction set them apart from other estate agents. If you are looking for a reliable and efficient team to assist you in your property search, I strongly encourage you to choose Beresfords Estate Agents.

Robert · 8 September 2023

★★★★★ 5/5

Trustpilot

Joe was extremely helpful helping us…

Joe was extremely helpful helping us with our move, he was responsive, knowledgeable and was able to assist with everything we needed to know throughout the process. Thanks for all your help!

Nathan · 23 September 2025

★★★★★ 5/5

Trustpilot

Thomas was absolutely wonderful at…

Thomas was absolutely wonderful at finding home that met all of our requirements. He took the time to thoroughly explain a home’s details before we decided to move forward with it. He liaised between the two parties seamlessly. We were able to relax and have a stress free process due to his professionalism. Thanks again to Thomas and everyone at Beresfords for all the advice and help we received.

Deniz · 27 April 2024

★★★★★ 5/5

Trustpilot

I wish all agents were this great!

I wish all agents were as reliable/easy to deal with as Alice and Christine from Beresfords. Very friendly service all round. They took a lot of the stress and frustration I was experiencing from other agencies out of the equation.Trying to find a somewhere in the current climate with so many people going for each property is frustrating. Majority of agents I spoke to wouldn't even do simple things like return calls/emails or couldn't get through to them on phone lines. With Beresfords being the polar opposite to my experiences elsewhere, returning calls and doing what they said, when they said they would was a breath of fresh air. I was happy with their service even before I was offered the property so would wholeheartedly recommend them to anyone.Thank you Alice and Christine!

Matt · 11 August 2023

★★★★★ 5/5

Trustpilot

Mixed experience with communication but Lauren's help made a difference

I recently changed my contract with Beresfords for the property I own and rent through them. I switched from full management contract to let only contract.However, I was not happy with the process at first because it was a misunderstanding between me and the letting department. They did not respond to may emails and questions and I felt ignored. It was frustrating because I expected them to assign someone to help me since I was under full management contract. When I was about to lose hope, Lauren Johnson stepped in and contacted me firstly by email then by phone. She not only acknowledged the miscommunication but also took the time to clearly explain the entire process of changing contracts. Lauren made sure I understood the necessary steps for the contract switch and was open to discussing any concerns or questions I had. I would like to say a big thank you to Lauren for her support. Her actions reflect positively on Beresfords and demonstrate the value of having knowledgeable and customer-oriented staff members. She is undoubtedly an asset to Beresfords. While the initial breakdown in communication was disappointing Lauren's intervention and assistance turned the situation around. I believe that Beresfords should take this as an opportunity to improve their overall communication practices and ensure that clients receive consistent and timely responses. In conclusion, I am grateful to Lauren for going above and beyond to help me during the contract switch. Her exceptional support greatly improved my overall experience with Beresfords. I would recommend their services with the advice to seek assistance from staff members like Lauren to ensure a smooth and satisfactory experience.

ANDY · 2 July 2023

★★★★★ 5/5

Trustpilot

Charlie Richardson is a very likeable…

Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.

Maureen · 29 August 2024

★★★★★ 5/5

Trustpilot

William Hasard was as always prompt in…

William Hasard was as always prompt in visit ,friendly and helpful. Good job !

Natalia · 11 February 2026

★★★★★ 5/5

Google

A couple of weeks ago I came to the conclusion to sell my house, upon searching on Google for best agents in my area and looking around Witham I noticed the company “Beresford’s Estate Agents” appear at the top of my internet searches and the amount of “Sold” boards in the area! Beresford were the first company I called to understand the process. I spoke to a very helpful Charlotte Micallef, who was able to assist me with all questions and additonal information I would need to know in order to proceed with my first ever house sale. When I was ready to put the house on the market we went with Beresford as my top pick and Harris and Woods (Mainly due to the higher guide price they attracted me with). The next steps of getting the pictures for the house were a dream with Beresford, Charlotte turning up on time and ready to go was amazing especially as I was working from home and had to take time out of my day. Charlotte was fast and efficient and the end results were brilliant for showcasing the house. Within in 1 week I had a number of viewings and high percentage of those viewings giving serious offers on the house; compared to the 4 viewings we had with Harris and Woods. In the end I accepted a fantastic offer through Beresford which has left me completely thrilled! Huge shout outs to Oliver and his team but most important Charlotte Micallef who made everything possible and did everything and more to reassure me Beresford were the right ones to sell the house, of which I couldn’t agree more with!

Matthew · 17 June 2023

★★★★★ 5/5

Google

Amazing service from Charlotte and her team. As i am business man, i have always provided professional services and worked with professional companies as well. We are purchasing our dream house through beresfords. We viewed the property and decided to buy it while we were in the property. Unlike other companies they dealt the viewing professionally.so I decided to sale my property through beresfords.recently got in contact with Charlotte from Beresfords to value our home. Charlotte was efficient from the start. It was on the market same day and sold with in 2 days, unfortunately after 3 weeks later buyer couldn't get mortgage,so it went back on market same day and sold same day as well. Selling with Beresfords in Witham was a very smooth and professional experience. They have got very good rates as well. I would like to say big thank you to Charlotte and her team. She is very friendly and experienced person. They have been working hard to provide better services to their customers.

Mehmet · 17 June 2023

★★★★★ 5/5

Google

Amazing Service! After initially advertising with another agent who did not provide the service promised we appointed Beresfords. Within 24 hours of contact they had revisited us to confirm valuation and the approach. Within 72 hours we were back on the market and a week later had sold our house! Charlotte was incredible, frequently updating us and providing feedback, her and the team dealt with all the viewings brilliantly and our stress was minimal with the process with the team. The dedication and time Charlotte puts into her clients is above and beyond what we expected and we are so grateful for her support and advice throughout! Will be recommending Charlotte and the team to friends who are selling or buying!

Stephanie · 17 June 2023

★★★★★ 5/5

Google

Beresfords Witham has been such a pleasure to deal with. Danny in particular, has been extremely helpful and very professional in every single engagement we have had with him. He has been very prompt in his responses and we are so appreciative of all the help and advice he has offered along the way. We have had dealings with other Estate agencies and agents and we can honestly say that Beresfords Witham and Danny hands down have been the BEST! Thank you for your excellent service.

Jamie · 17 June 2023

★★★★★ 5/5

Google

Beresford sold out flat with great professionalism from start to finish. Outstanding photos and marketing, great appointment system from booking to attending and follow up feedback. Recommended our solicitor AVRillo, who turned out to do a superb and speedy job for us. Would thoroughly recommend.

Kim · 12 June 2026

★★★★★ 5/5

Google

The updates I received from Olivia Rosca was great and very professional in my buying of the property.

Su · 16 December 2025

★★★★★ 5/5

Trustpilot

Great experience

Great experience. I mostly dealt with Tom and Ella, and they were both extremely helpful and professional throughout the process. Everything went smoothly from start to finish.

Tosin · 16 September 2025

★★★★★ 5/5

Google

Natasha was so helpful in our find for a house, and was really kind and understanding of organising viewings etc.! Thanks so much :)

Daisy · 12 October 2025

★★★★★ 5/5

Trustpilot

Exemplary Team & Service

I naturally have very high expectations and I have to say that Beresfords consistently exceeded them. Our property, unexpectedly came up for renewal in November and I was incredibly concerned about the prospect of finding a new tenant with it being so close to Christmas. I spoke to Karen and she was absolutely fabulous. She reassured me, took control and skilfully guided us through the process. The entire team is simply superb, from Karen, Lauren M, Christopher, Lauren J, Abby and Leanne. They have a real sense of urgency and empathy, resulting in us securing new tenants in November. Each of them epitomise, efficiency, professionalism and tenacity. They continuously kept us up to speed on progress made and went beyond expectations. They work tirelessly hard to do the best for both tenant and landlord. An absolute joy to work with alongside a great outcome for landlord/tenant!

Denise · 14 February 2023

★★★★★ 5/5

Trustpilot

Given our move to a rental was an…

Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.

Tcash · 15 May 2026

★★★★★ 5/5

Trustpilot

First Class!

I had a wonderful experience with Beresfords. Eleanor was such a professional lettings consultant with great knowledge of the area. From the beginning the client care was very specific and bespoke to my needs. I was contacted frequently in regards to a range of properties and given advice with lots of guidance from the letting consultant. Eleanor is particularly experienced and as I am still new to the area it was great to have her guidance and support. She is confident friendly and highly professional.

Ella · 13 January 2023

★★★★★ 5/5

Trustpilot

Nice staff working here.

We are with Beresfords for about 4 years now, they helped us finding the flat that we live in at the moment. Shout out to Lauren who helped us during this time, professional and friendly, always prompt with answering to all our questions or enquiries. She made our renewal each year easy.

Cornelia · 8 October 2024

★★★★★ 5/5

Google

I have recently brought a property through Beresfords. I found that Beresfords were on the ball with the solicitors and the sellers. Made the whole process much easier and stress free. From the offer to moving in was 6 weeks which was amazing. Phoebe kept everyone updated with the process.

Jack · 7 November 2024

★★★★★ 5/5

Trustpilot

Highly Professional, Thorough, Efficient and Reliable

All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.

Davina · 17 December 2022