Trusted Agent profile · Wirksworth
★★★★★
287 reviews across 2 platforms
6 Market Place, Wirksworth, DE4 4ET
Grants of Derbyshire's office in Wirksworth, at 6 Market Place, is rated 4.9 out of 5 across 287 reviews on two platforms, including 284 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Grants of Derbyshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wirksworth.
Every review we hold for the Wirksworth office, from every platform, shown as written. First names only.
5/5
GoogleGrants are by far the best estate agent I have ever dealt with. They are very easy to deal with, friendly and responsive. I feel they are honest and open in all respects and will treat you fairly. They know the local market and will go above and beyond to work for you.
1/5
GoogleI’ve debated whether to bother posting a review and wasn’t going to but my experience over the past few weeks has been so frustrating that I want to warn potential future tenants. I realise that my review goes against the grain of the others on here so I honestly don’t know if I’ve just been unlucky or if it is because other reviews are from buyers/sellers/landlords and I am a former tenant. I was a standard tenant- paid my agency fees, paid my rent in full and on time every month, gained approval for any decorating and left the property in a good state of repair/cleanliness (or so I thought until I had a shock when it came to the return of my deposit). I found the communication from Grants staff to be very poor throughout the tenancy. I had to chase almost every enquiry I made with them with a follow up email. This got to the stage where I was emailing three email addresses with the same message (2 different staff members and the generic lettings email address) and still not consistently receiving a reply. It seems there was no handover between staff and issues would often sit unresolved for days if the first member of staff who had picked up my email was then off work for any reason. On one occasion there was a misunderstanding over my move out date and they thought I would be leaving a week earlier than I had paid rent up to. It took two weeks to receive any reply relating to this issue and this only happened because I emailed Shaun directly. Another time I was receiving numerous letters about inspections and I decided to question why these were taking place so frequently. It turned out they had never had a full set of keys but had kept sending me letters to inspect anyway without telling me that they had never actually been able to access the property. Three days after moving out I was told that I would be expected to pay for carpet cleaning, mouldy bath sealant replacement and damaged draw fronts in the kitchen that had been positioned next to the gas oven and therefore damaged over time by the heat. I had evidence from check in that the bathroom had damp and I also pointed out that the damaged draw fronts were due to the use of the oven. I hadn’t done anything out of the ordinary with the oven- I’d cooked food in it. Attempting to discuss the issue was a very frustrating process that became quite fraught. The letting agency told me that the checkout had found 17 issues and the owners had agreed to most of these and only wanted me to pay for 3. This was phrased in a way that implied they had done me a favour. I dont have a clue about the details of the other issues as I was never given a formal checkout report and I was not invited to attend a checkout inspection. I logged a dispute over the deposit 10 days after the end of the tenancy as is the rule with the TDS who Grants use. i was told by Grants that this was the first time in 6 years anyone has logged a dispute. I hope that doesn’t mean that people have been paying them money for some of the nonsense they tried to charge me for. Today I received an email to say that the disputed amount had been pain to me in full by the letting agency and therefore the dispute has been closed without me needing to submit any of the numerous pieces of evidence I have. Although I’m pleased with this outcome I feel this whole process has been a total waste of everyones time. It’s also taken 17 days for me to get the full amount of my deposit back. To summarise… my experience with grants has felt like hard work. I really hope that if the owners/staff at Grants read this and look back at some of the issues I raised they will consider if they would genuinely think that the level of service and communication I received would be acceptable if they were the tenant? If you’re a potential tenant just be aware that my experience of moving out has been that they very much advocate for the owner when it comes to deposit returns and that the odds of sorting an issue out with only one email are slim to none.
5/5
GoogleHelpful, efficient, friendly, informative team. Good communication all levels. I bought from their agency but would be happy to sell a property, with confidence.
5/5
GoogleSheds a whole new light on estate agents. Cannot recommend them enough. All staff are professional and.very friendly. Our buyers at tines felt very challenging but Grant's always found the middle ground and kept things on track. We were really pleased with the service and would definitely recommend Grants
5/5
GoogleEfficient and friendly service from the team at Grant's - it's the first time we've used them and we were very happy, would use them again.
5/5
GoogleGrants were really good - consistently efficient, reliable and pleasant to deal with. They worked as a team to keep the transaction moving and were problem-solving and proactive. I couldn't fault their service.
5/5
TrustpilotGreat Service from Grants of Derbyshire
I have recently had an offer accepted on a property sold by Grants of Derbyshire and I can say they have been excellent. Incredibly polite staff, prompt follow up viewings and queries and a very honest negotiation. No phantom bidders, no mind games (sorry other estate agents you know who you are!) just a quick and efficient service built on great communication and mutual respect for all parties involved.
5/5
GoogleGrants were a pleasure to deal with when they sold our house. Friendly and professional, always ready to answer questions and give advice. They were in touch with both solicitors and the buyer and made sure everything went smoothly. We'd certainly use them again.
5/5
GoogleWe bought from seller using Grants. We had a great team as our estate agent worked really well with Grants . They were respectful, communicative and really friendly.
5/5
GoogleI have just bourght a property from Grants estate agents Wirksworth branch and can honestly say that I would highly recommend them. I received a very personal and professional service from all the team who supported me through the whole process. Thanks again to you all!
5/5
GoogleWe cannot thank the Grant’s team enough. They have been so helpful throughout the process of identifying, and moving, to a new house. Any questions or tasks asked of them was never too much. The moving experience has been made far less stressful thanks to them. They are very much recommended. Stefan & ClairePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service, contact all the way. Would use them every time.
5/5
GoogleI can’t thank the team at Grants enough, they made a tricky property sale as stress free as possible. All staff were friendly and approachable and quick to respond to any queries and definitely made me feel nothing was too much trouble. I would highly recommend them to future sellers and buyers alike!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe service I received from Grants staff was exceptional particularly from Shaun, Kerry and Colleen. Many happy memories were associated with the house that I was selling and part of me was sad to let go. However the team were efficient, friendly and supportive through the whole process including some challenges. I would fully recommend them.
5/5
GoogleVery pleased we decided to sell our property with Grants. Excellent marketing and communication throughout the process. Would highly recommend.
5/5
GoogleColleen and Kerry took time to maintain communications between all the parties involved and were helpful and patient to deal with. We would use them to sell our housePositiveResponsiveness
Thanks for your positive feedback Stephen, it's appreciated!
5/5
GoogleThe Team at Grants were awesome from start to finish and kept me well informed at all times. Great staff and communication! Would highly recommend!!PositiveResponsiveness, Professionalism
Thank you Julie, you've been a pleasure to deal with and good luck in your lovely new home!
5/5
GoogleI cannot praise the staff at Grants highly enough. From start to finish of the sale of my property all the staff were friendly, professional and efficient and this was challenging as the sale took place during the Covid crisis. I would highly recommend Grants to anyone who wants to sell their property.
5/5
GoogleI was impressed by their integrity and responsiveness during the course of my transactions with them. I recommend them highly and gladly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Peter and we hope all goes well in your new home. Welcome to Wirksworth!
5/5
GoogleThe biggest compliment that we can pay to the team at Grants is that we trust the team and we trust their judgement, absolutely. In all our dealings with them - as both landlords and vendors they have been unfailingly professional, enthusiastic & supportive and I feel that they have our best interests at heart. Rare qualities indeed.PositiveResponsiveness, Professionalism
5/5
GoogleGood communication throughout the whole process. They were very professional and helpful. I would definitely recommend this company.PositiveProfessionalism
Thank you Matthew, best wishes for the future.
5/5
GoogleWe have had so much help in successfully purchasing our bungalow.nothing was too much trouble and special thanks goes to Colleen for going the extra mile to get us into our dream home.
5/5
GoogleWe have rented our home through Grant's for 5 years now. The team are so friendly and incredibly helpful. They are always quick to respond and if anything needs fixing in the house, it is done very quickly.
5/5
GoogleGreat service from Colleen and the rest of the team throughout our house purchase.
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Tell us what you need and we'll put you in touch. Grants of Derbyshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wirksworth.
