Every review we hold for the Winslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExtremely impressed with the service provided by Alexander and Co, I recommend them highly. A special thanks to Jill for facilitating my purchase so efficiently!
Taryn · 30 July 2022
Agent replied · 30 July 2023
Hi Taryn, many thanks for leaving this review. Its great to hear such positive feedback. Best wishes from the whole team
★★★★★ 5/5
GoogleMyself and my partner recently found our new home through Alexander & Co and we couldn’t be more happy to write them a positive recommendation. For the past few months we’ve had countless interactions with different estate agents and we’ve pretty much experienced it all! Rachael from A&co was easily the best agent we’ve encountered, polite, personable and genuinely helpful from start to finish. Not only did she find us our dream home, but she handled all proceedings with the utmost professionalism & integrity. Can’t thank or recommend her services more. Thanks again!
Arron & Jessica.PositiveResponsiveness, Quality, Professionalism, Value
Arron · 22 June 2021
Agent replied · 21 June 2024
Arron and Jessica, thank you so much for such a glowing review about Rachael. She is thrilled. Thank you very much
★★★★★ 5/5
GoogleI can’t thank the team at Alexander & co (Winslow) enough for making my move so stress free. With always communicating well throughout the process of selling and buying my new house, they always called back with straight forward answers and made things so simple to be able to move easily and quickly.
We wanted to be in our new house before Christmas and they made that happen for us!PositiveResponsiveness, Quality, Professionalism, Value
Sophie · 22 June 2022
Agent replied · 21 June 2024
Hi Sophie, we are so glad it went well for you. Enjoy your first christmas in your new home
★★★★★ 1/5
GoogleRented a property where they where doing the finding of tenants and signing out of clients for a private landlord. The staff are rude and arogent they took a colour photocopy of identification which is illegal. (Which we pointed out) They made it very clear they dont care about tenants. On the sign out they tried every trick in the book to try and get us to get the property to a higher standard than it was when we moved in fortunately the inventory which states it must be returned to the same state which is done by a private company and very detailed and our kind landlords where more realistic. Tried forcing viewings when they were not permitted. All in all do not go to them for anything the worst property agents iv ever seen and iv seen my fair share.NegativeQuality, Professionalism
Richard · 30 August 2020
Agent replied
Hi Richard. We're sorry to hear of your experiences, although we'd like to take this opportunity to point out that taking colour copies of identification is not illegal. We'd like to look into the other issues you mention above, so please do get in touch with us on 01296 715386 so we can resolve them. Kind regards, the Ella Team.
★★★★★ 1/5
GoogleI found Ella Homes to be as slippery as an eel covered in grease that's been dipped in a tub of vaseline , I was gazumped by Ella after they effectively demanded I could only view property if they could sell mine, Ella put a deliberate lesser offer from me in which was accepted and then behold a Cash buyer betters my alleged offer who bearing in mind has not even viewed the place (very good sources tell me this ) so Ella effectively work hand in glove with this new Cash buyer , I've never seen a lizard in a suit before....then I met Bob.
SB · 18 August 2020
Agent replied
We are sorry that you feel this way. However, as you are aware this was not the case and you did view the property not under the pretence that you had to sell with us. After viewing you decided that you would like to place your house for sale In the hope of being able to purchase the property. Sadly we had a lot of interest in this house and offers and one of the viewers secured a sale with the vendor. This is an unfair comment to make with regards to Bob who managed this with the utmost integrity and those that know him will wholly agree.
★★★★★ 5/5
GoogleHi. Mark and the team at Winslow provided a great service and looked after the sale of my late mothers house with both sensitivity and care. Thanks again.
Cath · 30 April 2021
Agent replied
Hi Cath - Thank you so much from all of us here. All the best for the future
★★★★★ 5/5
GoogleWe recently purchased our home through Ella. They were very communicative and good at providing constructive updates. Gary and Mark were responsive to queries and issues.PositiveResponsiveness, Professionalism
Rachael · 22 June 2021
Agent replied · 21 June 2024
Good morning Rachael - Many thanks for this review. I hope you have settled in well. Best regards from Mark and the team
★★★★★ 5/5
GoogleMy experience with Alexander& Co Winslow Estate & Letting agency was excellent . As this was my first time in letting my property I found the letting agent assigned to me Elaine Smith could not be more helpful , understanding and professional she was the best . I would definitely recommend Alexander & co to my friends and anyone who is looking for excellent service .
Avril · 3 October 2022
Agent replied · 30 July 2023
Hi Avril Thank you so much for this lovely review. Are you able to confirm which member of the team you are referring to please so that I may reward them. Many thanks -Mark Ayres - Winslow Branch Manager
★★★★★ 1/5
FacebookI am literally disgusted at the treatment my family have recieved renting a property from your company specifically Aylesbury branch. They basically insulted us by saying we left the property smelling of dog. We have followed the contract and had the place deep cleaned (end of tenancy) dry cleaned the curtains. Repainted a room with silk paint instead of the emulsion that was previously there. We fitted new fire alarms. Fixed the shower door filled several holes in the walls that were there when we moved in (pictures as proof) but the letting manger at Aylesbury said WE left holes in the walls. When we got served our notice to leave out of the blue lettings management was so rude when we told them we had to stay there until they served us a court notice which we were told to do. As if we didn't feel bad enough but unfortunately we can't make two children homeless because we feel bad. If the "smell of dog" was going to cause a problem, why allow a dog in the property? Our dog smelling of dog is not our fault. I find it strange there's such a strong smell of dog even though everyone else can only smell fresh paint. When we asked where's our deposit or have you even heard anything my husband was met with no answers. Alexander and co are very blase with such large amounts of money needed for two children because we're now out of pocket.
Samantha · 5 February 2020
Agent replied
Above pictures of the probable cause of "slight stale smell" this is the result of a leak from the shower that got through to my daughter's room. It went into the wall, skirting boards, wallpaper and carpet. It destroyed the toys which were there.
★★★★★ 1/5
FacebookDisgraceful company. Rented a property from them for 4.5 years.
They told me I owed rent which I argued but paid anyway (stupid I know) now they’ve decided I overpaid rent but they’re going to deduct some of what they owe me due to a debt on the meter which occurred after I left the property and after I had closed my EDF account.
Even with proof they are still trying to hold on to money which is rightfully and legally mine.
Not only that my children and I were made to live in an incredibly damp flat which I complained about for 4 years, my stuff turned mouldy, even the bathroom lino ....they eventually listened and sent someone to check. A bad leak was subsequently found under the bath which had caused all the damage. Even now they are trying to withhold £290 of my deposit for “damp damage” which they ignored for years. It’s currently in dispute with the deposit company. NEVER EVER RENT FROM THEM
Fay · 31 October 2019
Agent replied
Hi Fay. I would welcome the opportunity to speak with you about your comments, please feel free to call me on 01296 326443. Kind regards, Derek Turney
★★★★★ 5/5
GoogleElaine from this agency has been a life saver. She has guided us from start to finish and gone above and beyond to help us find a place to call home. We are so very grateful for all of the help she has given us. Whether you are looking for housing from overseas or locally, she and this agency are the ones to go with!PositiveResponsiveness, Professionalism
Laura · 22 June 2022
Agent replied · 21 June 2024
Thank you Laura - Elaine was thrilled to read this review. Have a wonderful Christmas
★★★★★ 5/5
GoogleFRIENDLY, PROFESSIONAL, TRUSTWORTHY, CAPABLE, HARD-WORKING. KNOWLEDGEABLE, DILIGENT, ATTENTIVE, CLIENT-FOCUSED, GREAT VALUE, EXPERTS
We sold our Grade 2 listed barn this year through Alexander & Co (formerly Ella). The Winslow branch are top professionals who got a job done that two other agencies just could not.
Huge thanks especially to Rachael and to Bob and to Jill and to Mark plus everybody else involved. HIGHLY RECOMMENDED
Rich · 30 July 2022
Agent replied · 30 July 2023
Richard thank you very much for an amazing review. Thank you for your patience and thank you for coming back to us again. I hope you enjoy the new house and wish you both all the very best for the future. Best regards Mark, Bob, Rachael and Jill
★★★★★ 5/5
GoogleThank you Mark, Rachael, Jill & Bob for your excellent, friendly and professional service, and for working hard to get the sale over the line! Look forward to doing business with you all again. Clinton
Liz · 11 October 2023
★★★★★ 5/5
GoogleMore than happy about the excellent customer service we have received with finding a home to rent. We've had the pleasure of interacting with Elaine who is personable, professional and super supportive. The renting process has been quite smooth and seamless especially with Elaine's quick responses to any concerns. Would definitely recommend Alexander & Co Winslow Estate Agents to others.
Kudos Elaine!
Marcus · 3 October 2022
Agent replied · 30 July 2023
Thank you Marcus for the 5* review, Elaine is thrilled! Enjoy the new home, Regards, Mark.
★★★★★ 5/5
GoogleGreat service, very helpful staff. Viewed the house in May and were moving in come July. Really fluid transactions. Thanks to Bob and Mark specifically.
Doug · 16 December 2020
Agent replied
Doug - Thank you very much for your kind words. We can't wait to see the house and the changes you have made when COVID is over. All the best, Mark
★★★★★ 5/5
GoogleElaine has been very helpful, friendly and informative - a pleasure to deal with :-)
Kim · 30 July 2022
Agent replied · 30 July 2023
Thank you for the 5* review Kim, Elaine is delighted. All the best, Mark.
★★★★★ 5/5
FacebookNothing but professional from Alexander & Co, they helped my wife and I quickly and efficiently. Lara was really helpful when collecting all document.
James · 15 January 2021
Agent replied
Thank you for your review James. We will pass it on to the lettings team.
★★★★★ 5/5
GoogleExcellent service and ongoing support provided by Mark, Rachael and Bob throughout the whole process. Very professional and went that bit further with details to help sell property.
Accessible and always called back if they could not resolve matters instantly.
A trusted, friendly estate agent and would definitely recommend. They keep promises and makes moving so less stressful. Thankyou 😊PositiveResponsiveness, Quality, Professionalism, Value
Dawn · 22 June 2022
Agent replied · 21 June 2024
Hi Dawn -I hope all is well. Thanks so much for leaving this great review and for contacting me in the first place. All the very best from Mark, Bob, Rachael and Jill
★★★★★ 5/5
GoogleAfter months of delays with a disingenuous buyer who wasted my time I switched to Ella who not only found me a new buyer within a few days but also achieved a much better price for my property. They have been responsive and supportive in equal measure and I do not hesitate in recommending them to anyone who is looking for a first class service.PositiveResponsiveness, Quality, Professionalism, Value
Stephen · 30 August 2021
Agent replied
Good morning Steve. We were pleased to be able to step in and readvise you and to get such a positive result was great. We hope you enjoy your new home. All the best from Mark, Rachael and Bob.
★★★★★ 5/5
GoogleElla in partnership with Alexander and Co recently attended to the sale of one of our rental properties, ensuring the tenant and their families’ wishes were respected throughout whilst delivering a speedy and professional transaction. In addition, the rentals team have consistently provided an excellent service, judging the market accurately, providing sound advise and ensuring the properties are well maintained and re-let promptly at tenant change over.PositiveProfessionalism
Emma · 30 August 2021
Agent replied
Hi Emma - Thank you so much for yet again coming to us and having faith in the team. You had great tenants here which made the process so much easier. We look forward to continue building a strong relationship with you. Best regards from all of us here.
★★★★★ 5/5
FacebookReally friendly team, all on the ball and lovely to speak to. Thanks Matt and team for a great estate agents experience 😀
Carrie · 16 October 2020
Agent replied
Thank you 😊 ❤️
★★★★★ 5/5
GoogleWe brought and sold through Ella and cannot recommend them highly enough. It was a long and complicated chain and without their professionalism and guidance throughout the whole process it may not have worked out as well as it did. They were definitely the safe pair of hands it needed and we felt reassured to have such a competent and experienced team behind us.PositiveResponsiveness, Quality, Professionalism, Value
Zoe · 22 June 2021
Agent replied · 21 June 2024
Hi Zoe - Thank you so much for this lovely review. I look forward to being able to see the house after COVID. Have a lovely christmas.
★★★★★ 5/5
FacebookLara assisted us with looking for a property. She listened to what we wanted and did her best to find something to suit our needs. We didnt find a property through Alexander & Co in the end but would recommend Lara in the future. She was very helpful and knew what she was talking about. Thank you.
Marcus · 14 September 2019
★★★★★ 5/5
GoogleI needed to move in a quick time frame. Thank you to Elaine and her team for assisting me so smoothly
Deepti · 29 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.