Every review we hold for the Winslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe sold and purchased our new home using Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive throughout every stage of the process. Not wishing to single out any members of the team, we would like to thank, Rachael, Bob, Holly and Mark for making us feel very at ease. Ella is a fantastic family and we would strongly recommend them to anybody who is considering a move in the future! 100% perfect, Thankyou.
Jason · 16 December 2020
Agent replied
Thank you Jason. You certainly helped the process by being so patient. All the very best to you and the family. Best regards, Mark
★★★★★ 1/5
GoogleWe rented out lovely house through ella residential letting a Elaine smith came round and assured us we are in safe hands with their full management service. We signed up and that's when our living hell started .She placed an undesirable family in Andrea Todd now known as Andrea Costa . Within the first six months they trashed the immaculate house we owned and when we received numerous complaints from neighbours directly about drug dealing and raids we gave them notice to leave ,at this point they didn't and left my family including two pugs homeless. We then had to pay and serve a section 21 notice to evict these unsavory tenants .It took us 7 weeks to remove them via the courts .Once the property was vacated Yvonne from Ella said the property was not too bad .4000 pounds later we had our property back to the way it was before Ella were on the scene . Dreadful letting agency if I could score a minus figure on here I would .SHOCKIING !!!
Edward · 17 October 2020
Agent replied
Dear Edward, I am very disappointed to read your review which refers to a tenancy that terminated in 2017. The decision to accept tenants is always that of the landlord. Elaine is very conscientious and transparent, she certainly would have provided all the information available (good or bad) to assist you with your decision making process. I appreciate this was a very difficult time for you and your family, but I am surprised that you have forgotten the assistance, support and advice provided by our whole management team throughout the tenancy and bringing it to its conclusion. I would be happy to review and discuss any specific points with you directly, however I do not believe that this is the correct platform for them to be discussed openly. Regards Mark Cruse.
★★★★★ 5/5
GoogleI thought it was going to be a long arduous process selling my home from another country but I was wrong.
Mark and Rachael made the home selling process quick, easy and trouble free for me. They were very professional, and responsive, kept me in the loop all the way and made being in a different time zone a non-issue.
I would definitely entrust Ella with another home sale and heartily recommend them to anyone.PositiveResponsiveness, Professionalism, Value
Susan · 22 June 2021
Agent replied · 21 June 2024
Good morning Susan, on behalf of Rachael and I many thanks for entrusting us with your property. All the best for the future, Mark
★★★★★ 5/5
GoogleCharlotte, Elaine and Mark were all extremely helpful in moving me and my partner into our new property.
With having bad experiences with letting agents in the past with their terrible service, choosing to come to A&Co Winslow was definitely the right choice.
These guys just made the whole application process for us so easy and there was constant communication throughout with updates to do with our application.
I can't fault the team.
Highly recommend coming to these guys if you need help with finding a property.
Aidan · 29 March 2024
★★★★★ 5/5
GoogleRecently purchased a house which was sold via Alexander and Co. Absolute first class service from Mark and Jill- far superior to any other estate agents I have had dealings with.
Very regular contact to keep me informed of progression and Jill went above and beyond to get the sale completed within time scales required. If you want an efficient, dedicated and professional agent then look no further. 10/10
Dee · 30 July 2022
Agent replied · 30 July 2023
Ah thats very kind of you Dee. Thank you for your patience and for your assistance in chasing things through. All the very best from Mark, Jill and the whole team.
★★★★★ 5/5
GoogleFrom start to finish, the team kept me updated each step of the way and made the process of selling my parents' home as painless as it could be. Especial thanks to Jill Barrett whose out-of-the-box thinking and constant contact was incredibly appreciated. Without her, the sale would undoubtedly have been much more stressful. She went above and beyond to ensure everything went as smoothly as possible and I shall be forever grateful to her for making an emotionally difficult process that much easier. Highly recommended.
Lucy · 23 March 2024
★★★★★ 5/5
GoogleI would like to thank Mark and his team for their excellent, professional and friendly support from the first viewing, through to the exchange of contracts. Mark's frequent updates filled me with confidence and I was especially impressed by the way he chased a mortgage broker on my behalf, enabling a swift and painless purchase. I have absolutely no hesitation in recommending Ella Homes Estate Agents for anyone buying or selling a property.PositiveResponsiveness, Professionalism
Sylvia · 30 August 2021
Agent replied
Hi Sylvia - Thank you very much indeed.James was so pleased to have you there and it is lovely to have you in our village.
★★★★★ 5/5
FacebookA massive thank you to Matthew Lindsay and his team at Alexander and Co in Wing. We sold through them in what was a tough market. They were outstanding, efficient, reliable, patient (with me) and answered every question and query we threw at them. They couldn’t have been more supportive and helpful. I have moved 6 times in the past ten years and challenge anyone to find a better team to look after them. If they can’t help you sell your house, no one can! Thanks to all at the Wing branch.
Kate · 26 May 2018
Agent replied
Well done Matt 👌🏻
★★★★★ 5/5
GoogleMark Ayres has yet again been fantastic throughout our selling process.
His attention to detail and speedy feedback at all stages was very much appreciated, especially during the unsettled times of the first lockdown.
Once viewings were allowed we quickly secured a sale, progressing to completion as quickly as the situation would allow.
VERY pleased with Mark and the team, would not hesitate to recommend them as an estate agent.PositiveResponsiveness, Professionalism
Barry · 22 June 2021
Agent replied · 21 June 2024
Morning Barry - Thanks very much for this review. I am very jealous of your move to France . Have a great christmas. All the best from Mark and the team
★★★★★ 5/5
GoogleAlexander and Co recently successfully found a suitable tenant for my bungalow. The team are very helpful and obliging. Ms Elaine Smith handled the majority of my case and I could not rate her more highly than 10 and of 10 in efficiency, reliability and competence. I would wholeheartedly recommend this organisation.
Angela · 13 September 2025
Agent replied · 13 April 2026
Dear Angela Bell
We greatly appreciate your 5-star review and the time you took to share your experience with Elaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe purchased our new home from Alexander &Co and cannot fault them at all.
Very accommodating and friendly.
Would like to say a huge thank you to Mark, Bob and Jill.
Jill make the move exceptionally easy and smooth even though we had a few issues.
I would highly recommend you sell and buy your property through Alexander & Co.
Connor · 30 July 2022
Agent replied · 30 July 2023
Thank you very much Connor. We hope you all enjoy the new house.
★★★★★ 5/5
GoogleContact was great. The sale was well looked after from beginning to end. There were unnecessary complications by others that were superbly expedited by Jill from Alexander who saw the sale through to the end. Thank you. Bob
Bob · 13 April 2024
Agent replied · 28 October 2023
Dear Bob,
Thank you for your review and comments. So pleased everything went through smoothly, Jill certainly does a great job.
Wishing you all the very best from all of us in the Winslow Sales Team
★★★★★ 5/5
GoogleDear Mark, Bob & Rachael, I want to thank you for your very polite, helpful and professional service. It has been a pleasure dealing with you all.
We have been in touch with Ella homes for 3x moves now and everytime is as good as the first. For anyone looking to sell their home, I highly recommend Ella Homes!! From Mariska & all at DAC!
Mariska · 30 July 2021
Agent replied
Thank you so much Mariska from all of us here at Ella Homes
★★★★★ 5/5
GoogleI have been dealing with Ella homes for the past 5 years now and in particular Elaine who has always been both friendly and professional in her approach to anything we have had to deal with. I know that any issues or indeed any information that I require I have the fullest confidence that I will have the right help from Elaine. ThanksPositiveResponsiveness, Quality, Professionalism
Pete · 22 June 2021
Agent replied · 21 June 2024
Thank you Pete. That's brilliant to hear
★★★★★ 5/5
GoogleThe sale of our house was aquite trying and lengthy process, but Alexander & Co were always available to help out however they could. All went through in the end. Great service. Would recommend.
Claire · 13 April 2024
Agent replied · 27 August 2023
Thank you so much Claire. Best regards from Mark and the team
★★★★★ 5/5
GoogleAll the team at Alexander & Co have been so helpful through our recent house move. Not only did our house sell in a weekend, Bob and the team were always on hand to chase various parties in the transaction and always kept us up to speed. Wouldn't sell with anyone else. Thanks all!
Simon · 3 October 2022
Agent replied · 30 July 2023
Good morning Simon
Many thanks for this positive feedback. All the very best for the future from Mark, Bob, Rachael and Jill
Regards
Mark
★★★★★ 5/5
GoogleI have no reservations in recommending this very professional agency. They took great care throughout in preparing documents, marketing in the most efficient way - viewing schedules - chasing solicitors and keeping all parties informed. Mark & Jill went well beyond expectations and left us with the feeling that we had chosen well.PositiveResponsiveness, Professionalism
Graham · 30 August 2022
Agent replied
Good morning Graham, firstly sorry for my late reply, I have been away golfing for a week. Myself, Jill and the team were delighted to read your comments and would like to thank you and Janet for coming to us. All the very best for the future from myself and the whole team.
★★★★★ 5/5
GoogleThanks to Rachel ,Mark , and the team for all their help with our purchase, they were very professional and accomodating with our viewings and liasing with the overseas vendor and solicitors.
They kept us informed of developments at all times and helped with information regarding utility suppliers, we would have no hesitation in recommending them to potential customers, thanks again.PositiveResponsiveness, Professionalism
Andrew · 22 June 2021
Agent replied · 21 June 2024
Good afternoon Andrew - Many thanks for this terrific review. This has made our Tuesday. Have a great Easter, best regards from Mark, Rachael and the team.
★★★★★ 5/5
GoogleThey were great in finding us a suitable house. Service given by senior letting negotiator Ms Mary O’Leary was commendable. I will recommend her services for anyone searching for a house.
Yasser · 29 March 2024
Agent replied · 29 August 2024
Dear Yasser Pathirana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have dealt with Elaine for the past year regarding our rentals, she is absolutely A*. She is always polite, courteous and helpful in every way. Elaine will not just tell you if there is a problem, she will have solutions too..for us and the tenants. She is why we stay with Ella...oh and the other staff too 😊PositiveProfessionalism
Unita · 22 June 2021
Agent replied · 21 June 2024
Unita, Elaine was thrilled with this review. Many thanks
★★★★★ 5/5
GoogleWe recently purchased a house that was marketed by Ella. We were hugely impressed by the professional and proactive approach from Mark and his team throughout. We didn't feel pressured or hurried into any decisions. The communication from Gary was excellent and reliable at times when there was lots of uncertainty elsewhere in the chain. Would use again.
James · 15 January 2021
Agent replied
Hi James - Many thanks for this kind review. Good luck with everything over the next few weeks. All the best from Mark and the team
★★★★★ 5/5
GoogleWe moved to Ella from another agency and from the outset, the number of viewings we received increased significantly. Bob and Rachel were always very positive and responded quickly to questions we raised. As our sale progressed, Bob was very responsive to hiccups within the chain . I would not hesitate to recommend Ella - thank you.
Helen · 16 March 2021
Agent replied
Hi Helen, Thank you so much for this. I will pass it on to Bob and Rachael. All the very best for the future from Mark, Rachael and Bob
★★★★★ 5/5
FacebookWe sold our property with Alexander & Co, and we couldn't recommend them enough! from start to finish, they were on the ball, and we were kept up to date with the process regularly. A special thank you to Angela and Matt - you both made what would have been a stressful process much easier and enjoyable!
Faye · 12 December 2020
Agent replied
Thanks so much for your feedback! I'll pass this on to Matthew and Angela! Best wishes in your new home!
★★★★★ 5/5
GoogleWe have moved house quite a few times now but this is our first time dealing with Alexandra and co and we couldn’t fault them at all. This has got to be the less stressed we’ve felt when it comes to moving.
Our agent is Elaine and she has been great! Elaine has kept in contact throughout out and has been answering all enquiries very quickly. From previous experience with other estate agents it’s always been us chasing them up which hasn’t been the case with this house move. It’s been extremely efficient and smooth. Elaine has been fantastic and has really kept our stress levels under control and we really appreciate it. Thank you very much.PositiveResponsiveness, Professionalism
Lucy · 22 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
