Trusted Agent profile · Wingerworth
★★★★★
1,237 reviews across 1 platform
Holmewood, Wingerworth, S42 5NS
Simple Life's office in Wingerworth, at Holmewood, is rated 3.8 out of 5 across 1,237 reviews on 1 platform.
Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotI Enjoyed every bit of communication I…
I Enjoyed every bit of communication I had with the staff of simple life homes, Iram Rasheed. She proved to be professional and reliable with her job role.I didn't experience any challenge nor issues right from right move and the collection of the main office phone number.Many thanksChristian
Thank you for your review Christian!
5/5
TrustpilotVery very happy!🌟
Very grateful to the service provided by Abdul Tahir. We just had the viewing for our house that were officially moving into next week. He was always available for any questions we had along the way and was attentive from the start and right till the very end! Was a pleasure dealing with him. Definitely recommend!!
Thank you Molly! What a fabulous review! Thank you for sharing!
5/5
TrustpilotWould recommend very much
Issues are resolved quick (even on weekends and when it’s an emergency). Homes are good quality, well insulated and have good, energy efficient appliances. Having recently locked myself out due to a broken door lock, issue was solved within 3 hours in total, from the very first conversation with the estate manager.
Thank you Grzegorz! Great to hear things have been resolved quickly for you and you're enjoying your home.
5/5
TrustpilotApplication process
Jade and Lucy were very helpful through out the application process
Thank you! We will pass your great feedback on to Jade and Lucy!
4/5
TrustpilotMy dealings with simple life homes has…
My dealings with simple life homes has been amazing, there speed of service is incredible and that goes without saying whether it was through phone or email I never had to wait long for a reply.I had a lot of contact with one agent called Courtney who’s is extremely polite and attentive definitely helping the business deliver great metrics in her position.
Thank you so much for your review Neo. The positive feedback is really appreciated!
5/5
TrustpilotExcellent service
I received excellent service from Jack. He was easy to communicate with and was very efficient, friendly and made all the information very clear. I would definitely recommend this company.
Thank you for your review Lisa!
4/5
TrustpilotI have no words to describe simple life…
Everything been sorted it, thanks to Amanda...
Hello, thank you for making us aware of the difficulties you were facing. We're glad that off the back of your review we were able to find out more information and get everything sorted for you!
5/5
TrustpilotSimple and easy application process
Simple and easy application process, allows animals which is a huge plus, only a few days in so far and it all seems very good.
Thank you for your review Lisa! We hope you and your furry friends settle in well!
5/5
TrustpilotA nice and comfortable area for living…
A nice and comfortable area for living in St Helens, low crime rate and neighbourhood is so nice.
Thank you for your review!
5/5
TrustpilotThe experience has been great
The experience has been great. The company has helped with everything we have need and been quick service.
We're pleased to hear it Reece, thank you for your review!
2/5
TrustpilotThey never pick up when you call them
They never pick up when you call them, took me 2 days to get through to their given numbers. I have sent several enquiries via mail as well, and they just keep ignoring my question and sending in an automated message. Have not inspired confidence so far
Hi Tony,Thank you for your review.We can see that you made 6 calls to us on 13th February within 2 hours, to which you did get through to a member of staff that day. We aim to get back to any phone messages or email communications within 24 hours. Occasionally when there is a large influx of calls, some calls may not be answered right away, however we ask residents to always leave a voicemail to ensure that their message is picked up and a return call given. According to our records we can’t see any voicemails or emails currently left which have not been responded to.
5/5
TrustpilotThe team at Simple life is efficient and helpful.
The team at Simple life is very efficient and helpful. I usually got prompt responses and the information I need. I am especially happy with Shannah. She was very organized and helped me to sort things out quickly. I am grateful to have her help during the rent application process.
Thank you for your wonderful feedback! We're pleased to hear that Shannah has looked after you!
5/5
TrustpilotThere is no better organisation to…
There is no better organisation to manage your lettings.Reliable, trustworthy and caring.
Thank you so much for sharing, this is brilliant to hear!
5/5
TrustpilotHi,been here since the beginning
Hi,been here since the beginning, and not one problem. I know help is available, but not yet needed. Thanks
We love hearing from our loyal customers! Thank you Anthony!
5/5
TrustpilotHigh quality homes
High quality homes. Great landlord. Simple life maintain both the properties and the shared spaces to a high standard
Thank you Adrian! We're delighted to hear it!
1/5
TrustpilotForget about deposit
You never get your deposit back no matter how clean and tidy you leave the property when moving out. They will always find an excuse to keep your deposit. I was very disappointed because I really enjoyed my stay in their property
Hi Thomas,Thank you for responding to our find reviewer request, allowing us to identify you and your tenancy records.We’re sorry to hear that you are unhappy with the deductions made at the end of your tenancy. We can see that you followed the correct process and disputed this with the Tenancy Deposit Scheme (who act as an independent arbitrator, reviewing the check-out inspection report to make a final decision on costs allocations to the resident and to the landlord). As you will be aware, they did agree with the vast majority of our proposed deductions, and these were deemed reasonable for the works required. If you’d like to discuss this in any further detail, then please contact the team and they would be happy to talk this through with you.
5/5
TrustpilotThis experience was very smooth
This experience was very smooth, with each stage being completed quickly and efficiently. We have just picked up the keys and love the house. The people we have dealt with have been very professional and quick to respond with any questions and at each stage of the process. We can't recommend them highly enough. Thanks.
Hello, thank you so much for sharing your experience and positive feedback with us! We hope you enjoy your new home!
1/5
TrustpilotOngoing issues when asking for support…
Ongoing issues when asking for support with antisocial neighbours. They don't support residents. Had ongoing issues with antisocial behaviour for 5 years.
Hello,Thank you for providing us with further identifiable information so we can locate your records.We’re sorry to hear that you are having trouble with your neighbours. We can see from your records that you have reported some issues you are facing around car parking on numerous occasions. We would like to take the opportunity to reassure you that we have spoken to your neighbours and requested that they would be more mindful, however, as a landlord, we have limited control over this situation and as this is a civil matter, the police are the only people who have the appropriate powers to take any enforcement action required. If you haven’t already, we would recommend also speaking to your neighbour directly to come to a level of understanding.
5/5
TrustpilotAmazing company
Amazing company! Brilliant customer service and attention to detail. Had no issues with our home, can’t recommend enough!!
Thank you for your review, Mr Goodison!
5/5
TrustpilotLovely area
Lovely area, Most people friendly. Had a few issues but Simple Life sorted out within reasonable time. Overall a happy resident.
Thank you for your review!
5/5
TrustpilotThank you, Megan!
We have been working with Megan and she has been wonderful! Communication has been quick and efficient, which has been very helpful as we are trying to move from the US to the UK. We truly appreciate her help with everything!
Thank you for your lovely feedback Drake!
5/5
TrustpilotI have been a Simplelife resident for a…
I have been a Simplelife resident for a year now. Any problems I have are easy to upload via their Fix Flo website and are always followed up.I have a great asset manager, Hannah Bishop, who always filled up on my emails and keeps me up to dateSharon
Thank you so much for your review Sharon!
1/5
TrustpilotIf zero stars was an option thats what…
If zero stars was an option thats what they'd getHappy to take over the odds rent but when a problem terribly long process for getting jobs done now three weeks two leaking toilets and plumber not shown up, try to speak to someone just put on hold, try there new message system no response!!I'll be polite F#$@$NG useless
Hi Dave,Thank you for getting in touch. We can see that since leaving a review you have spoken to our Head of Property Management, Adam who has clarified the estimated resolution times for various jobs. We are pleased to confirm that something like an isolated leak is not classed as an emergency, however it should be treated as an urgent repair which we would typically expect to be fixed within 14 days. We can see from your records that we have accommodated the fix within these timeframes with it being reported to us on 13th May, we were able to get our contractor, out to you from 17th but a slightly later date within the 2 week timeframe had been requested due to your availability. Following your conversation with Adam, we understand that the majority of your frustration was due to a misunderstanding in regards to the appointment time, our contractor had given a 2 hour slot and an appointment time of ‘from 1pm’ which was misinterpreted to be 1pm on the dot. We do try to make this as clear as possible on our communications.We’d also like to reassure you that our team are always on hand to help and I believe Adam has re-confirmed the new contact details that have been sent to all residents in order for you to get hold of the right people.
2/5
TrustpilotBrilliant communication when you are…
Brilliant communication when you are first setting up home in one of the simple life homes. However when you come to leave be prepared to get charged and not to get your full deposit back. Also communication is horrendous when you want to hand the keys in and then get details of the inspection from leaving the property.
Hi Francesca,Thank you for your review. We can see that you very recently moved out of your Simple Life home and a checkout report was shared three working days after you moved out. We do tend to try and get these reports out within a day or two after move out, so we apologise it took an extra day or so to arrive with you.We can see that this review was left before we had shared any potential deposit deductions with you, but since, you have received a small deduction to which you were happy with.Following the recent call you have had with our team member, we trust that all is satisfied.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Simple Life hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wingerworth.
