Trusted Agent profile · Wingerworth
★★★★★
1,235 reviews across 1 platform
Holmewood, Wingerworth, S42 5NS
Simple Life's office in Wingerworth, at Holmewood, is rated 3.8 out of 5 across 1,235 reviews on 1 platform.
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Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience so far
Simple Life have been great throughout our experience so far. Jack M in particular has been super helpful and communicative, and we're looking forward to the rest of the process!
Thank you for taking the time to leave a review Chloe!
5/5
TrustpilotAmazing customer service straight away
Had an amazing initial call with Jack Meeks - really straightforward on the application process, all questions answered clearly and very quickly progressed - very happy with the customer service!
Thank you for your lovely feedback Daisay!
5/5
TrustpilotIncredible service as always!
Incredible service as always!! I have lived in a Simple Life home for the last 4 Years and couldn’t be happier. Team are always helpful and responsive if I have any issues.
Thank you for your wonderful feedback Georgia! We're so pleased that you are happy living with Simple Life! We always love hearing from residents who have been with us for many years - thank you for your loyalty!
2/5
TrustpilotStaff are very rude on the phone
Staff are very rude on the phone, kept pestering us for a deposit and because we were asking questions (because we can’t view the property before moving in) they ended up ignoring all our questions and phoning us 5 hours later to tell us the house in question has now been let agreed. Bad way to do business!
Hi Meg,Thank you for sharing your feedback with us.We’re very sorry to hear about your experience with a member of our team. As you will be aware, we have requested for some more information from you in order for us to be able to look into it further.As many of our homes are brand new and reserved off-plan, it does mean that on occasion we are unable to conduct viewings, however we do try to accommodate viewings wherever possible. We like to encourage customers to ask as many questions as they wish because we know how important it is to feel comfortable with a new home. We apologise if this isn’t the experience you have had and we would really like to resolve this for you. Our homes are often snapped up quite quickly and we operate on a first come, first served basis. However, we have plenty of the same property types in many locations so we’d love to continue to help you find your new home.If you’d like to email us at marketing@simplelifehomes.co.uk we can ensure that you’re well looked after.
5/5
TrustpilotExcellent service from the simple life…
Excellent service from the simple life team house is amazing and immaculate would highly recommend, everything is on point fantastic!
Thank you for your wonderful feedback Laurell! We hope you enjoy your home!
5/5
TrustpilotI have great experience with simple…
I have great experience with simple life nice home very comfortable and well designed
This is great to hear! Thank you Sehar!
5/5
TrustpilotHappy customer
I encountered a minor issue with the date being modified multiple times. However, I had the pleasure of speaking with the esteemed Ms. Jade, who promptly resolved the matter.
That's great to hear! Thank you Moh.
1/5
TrustpilotI have sent 2 emails and made several (…
I have sent 2 emails and made several ( unanswered ) calls to Simple Life over the last 3 weeks asking about availability on their Teesside developments.I haven't received any emails in response, which as a prospective tenant doesn't bode well and has made me question whether I would want to rent from this company.
Hi Mr Macdonald, We’re really disappointed to see your 1 star review and having looked in to your records we have to hold our hands up and apologise for the delays you have had getting a response from our lettings team. We can see that the first email sent to us was completely missed by the team accidentally, and the second email did take 2-3 days to get back to you, due to a very high volume of enquiries coming through during that week. I believe the branch manager has tried to make contact with you a number of times since, and he is keen to get things sorted for you. This has also been highlighted to higher management and we are working with the team in your area to ensure quicker response times are met.
2/5
TrustpilotGood looking property but fairly pushy…
Good looking property but fairly pushy staff. One of the staff members - Jade, was excellent but everyone else was pushy and inconsistent with the information provided. I would hope that this process is better explained and communicated to future tenants so that their moving journey can be simpler.
Hello, Thank you for sharing your experience with us. We’re pleased to hear you were well looked after by Jade. Since leaving your review I know that Adam, our Head of BTR has been in touch to find out more information and we are aware that you felt another staff member was unable to answer some of your questions up front. As Adam has explained the person you refer to was in their first week with the company so they were still getting to grips with learning all the finer details you had asked about. We’re sorry if you were left feeling dissatisfied with the service provided.
5/5
TrustpilotThe rental market would hugely benefit…
The rental market would hugely benefit from the approach of Simple Life. Extremely professional and efficient, I had my tenancy in 6 days. In a stressful rental market they were an oasis.
This is wonderful to hear! Thank you Lynn!
1/5
TrustpilotWe are wanting to relocate from Durham…
We are wanting to relocate from Durham down to Pullman green Doncaster to be closer to family.We are very very interested in renting from simple life homes but wanted to view the house before committing ourselves. We were told there’s NO viewings allowed! Why on earth not!! !
Hi Marion, As the properties you are interested in are in the final stages of construction, we do not yet have the keys in order to conduct any viewings. We apologise if this wasn't made clear to you at the time of enquiry. We understand that our Head of BtR, Adam, has been in touch with you to explain this further, and is looking to arrange a viewing with you once we have possession of the properties next week.
5/5
TrustpilotSo I emailed back and forth with Tom…
So I emailed back and forth with Tom Billington, he was awesome and efficient constantly replying in a timely manner. He also answered all my questions even the stupid ones which was much appreciated 🤦🏿♀️Overall he’s great and I’m glad I moved forward with the application because the homes advertised are definitely worth it too ☺️
Thank you so much for your review Anna! We're please to hear that you found it to be a straight forward and easy process and we're so pleased that you're happy with your new home!
4/5
TrustpilotGood
The letting process was smooth, but the moving-in information was kinda not supportive.
Hello Chan, thank you for your comments. We always provide a welcome brochure full of all the move in information you need., As soon as you are a resident you can also access all information within the resident mobile app. If you have any ideas for improvements or areas you feel we are falling down, then please feed this in to the team so we can review.
5/5
TrustpilotVery friendly and super helpful
Very friendly and super helpful! Quick and efficient. Best service I could have asked for. Katie, who I dealt with, was really patient with me and quick with her replies. She was really efficient in explaining things and helping me throughout. So friendly, once again, I'm super happy with the service I was given. Thank You!
Thank you for leaving a review Lauren! We're glad that Katie has taken good care of you and we hope you have managed to find your dream home with us.
5/5
TrustpilotCouldn’t have been a smoother…
Couldn’t have been a smoother transition into finding a new home, everything was included and then some. I would highly recommend Simple Life to anyone looking to rent!
Thank you for your review Meghan!
1/5
TrustpilotImpossible to get in contact with…
Impossible to get in contact with simple life. They take your deposit and then that it. Phones lines never work and no response to emails. Worst company I’ve rented from. They unfortunately have beautiful properties. But you have to tell yourself is it worth the stress? I honestly can not say a good word about the company
Hello Ms RO,We’re sorry to hear that you’ve had trouble getting in touch with us. All of our calls are queued with a message advising customers of their position in the queue - no calls ever go unanswered. We’re sorry if you have called at a particularly busy time and had to wait a little longer.We have previously requested more information from you through Trust Pilot so that we can look into the response times to your emails. We haven’t received any response from you as yet, so please get in touch with your details so we can investigate this further.
5/5
TrustpilotWe had a great welcome from jade she…
We had a great welcome from jade she helped us out a lot as we found it difficult to fill the application in as we had know laptop she put us on to Amy she was absolutely brilliant going through the app couldn’t have been more helpful you have wonderful staff kind regards mrs c Forrester
Thank you so much for leaving a review! We're glad that our team has been really helpful throughout the application process and we hope you enjoy your new home!
1/5
TrustpilotIf you want to rent a house don’t…
If you want to rent a house don’t contact Simple Life(Ascend properties) .I had the most awful experience with them, very unprofessional & rude! Their job is to make money from people’s deposit!!! Avoid them.
Hello, We're sorry to hear that you are unhappy with the service provided to you. As you will know we have requested further identifiable information from you via Trust Pilot but we have unfortunately had no response from you. Without this information we are unable to locate your tenancy for us to look in to this for you and to help you further.We would like to take this opportunity to highlight that if any resident is unhappy with proposed deductions from their deposit at the end of their tenancy, they have the opportunity to dispute this with the Tenancy Deposit Scheme, who act as an independent adjudicator on behalf of both parties. They will review all information provided and will make a final decision on deposit deductions to ensure that these are always reasonable and fair.
5/5
TrustpilotNew home to start anew
So far what we've experienced is all good. They live up to their mission in providing a quality home and good environment for their residents. Plus any concerns are managed and resolved easily through FixFlo. On top of it, our asset manager is very accommodating. Would definitely recommend this to my colleagues and friends. #SETTLEFORMORE
Thank you so much for taking the time to share your excellent review! We're pleased you're enjoying your new home and we've been able to get any fixes quickly sorted for you. Don't forget to take advantage of our recommend a friend scheme to get £100 worth of vouchers for every successful recommendation!
5/5
TrustpilotAbsolutely the best letting agency!!
This is my first time using Simple Life and I have to say it is by far is the best company I have ever worked with! Their communication methods and relationship with consumers is exceptional and should be ,in my opinion, a landmark for other letting agents.
What fabulous feedback! Thank you so much for your review Dana!
1/5
TrustpilotAvoid simple life homes.
No one ever replies to emails or returns your calls. We had an attempted burglary recently and i'm still waiting months after reporting for permission to install a flood light for our safety. This is just the most recent issue from a long chain of incompetence and avoidance. Worst renting experience of my life. AVOID.
Hello,Thank you for taking the time to share your experience with us. Firstly, we’re very sorry to hear about your burglary. It is very important to us that our residents feel safe in their homes, so we are very disappointed to hear that you’ve had trouble getting a response from your property manager.We’ve been closely monitoring the performance of our customer service team and we recently took the decision to put a new team in place. We appreciate that this won’t change your experience, but we hope that now your site is under new care, you will see an improvement.The new team have checked your records and we can see that there are no outstanding works on your FixFlo maintenance account, so your Asset Manager wasn’t aware of your situation. We apologise for any breakdown in communication between our old and new team. We’re pleased to see that our Head of BTR has personally given you a call and has confirmed approval of the external light and is getting this installed as a matter of urgency for you today.
5/5
TrustpilotNew beautiful and amazing houses
New beautiful and amazing houses, easy to contact anyone if need anything
Thank you, Alessandra!
5/5
TrustpilotGreat Team
We joined the simple life family in Dec 21 it has been a very nice and wonderful experience. A very professional team who are well organised and good process which is handled smoothly.If you see an issue just say it and they will sort it....Highly Recommended.
Thank you so much for your recommendation!
5/5
TrustpilotRebecca Evans really helped us with…
Rebecca Evans really helped us with being very professional and swift. The whole process was stress free. We are returning tenants to simple life and we are extremely happy we’re back to being tenants of simple life!
Welcome back Miski! We're delighted to have you back with us!
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