Trusted Agent profile · Wingerworth
★★★★★
1,236 reviews across 1 platform
Holmewood, Wingerworth, S42 5NS
Simple Life's office in Wingerworth, at Holmewood, is rated 3.8 out of 5 across 1,236 reviews on 1 platform.
Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient and Pleasant Experience
The whole experience was genuinely 15 minutes from phoning up and speaking to the lovely Christine to having secured a holding on the property! You can’t ask for anything more!
Thank you for your feedback Nathan!
5/5
TrustpilotMy experience has been amazing so far…
My experience has been amazing so far with Charlotte and Niamh the referencing process was quick and easy as well as their response time to my emails
Thank you for your review!
5/5
TrustpilotVery good service even my English is…
Very good service even my English is not too good but still keep to help us
Thank you so much for taking the time to leave us a review! We're pleased to have been able to help!
5/5
TrustpilotMy experience was good
Christine was very helpful went above and beyond.
That's great to hear! Thanks for your review Jill.
5/5
TrustpilotStraightforward renting experience
Straightforward renting experience, a couple of teething problems as to be expected with a brand new build but Hannah Bishop has always been quick to respond and chase up any work that we have needed done to get it completed. Everything within simplelifehomes control has always been taken care of well.
Thank you for your wonderful review David!
5/5
TrustpilotTyler has been extremely helpful and…
Tyler has been extremely helpful and very professional. Appreciate the support and quick response to the queries.
Thank you for sharing Ash! We will pass on your kind words to Tyler!
5/5
TrustpilotWe love renting our home from simple…
We love renting our home from simple life they are great and we have no issues with anything. Any help we need we get from them.
We're delighted to hear it, thanks Nicola!
5/5
TrustpilotSimple life homes are fantastic
Simple life homes are fantastic, I’ve been renting with them for 2 years and have had a great experience! I love that they are so flexible with pets and have allowed me to have my 2 dogs live in the properly with me 🐶. Hannah in particular has been really helpful throughout. Defo recommend!
Thank you so much for your review Crystal! We're delighted to have you and your furry friends with us!
4/5
TrustpilotA good place to stay
Well equipped apartment. Well presented. Any problems dealt with promptly and with no fuss. The location is a little problematic if residents depend on public transport Very safe. As with many communal complexes waste disposal is problematic and bin shed is frequently overflowing
Thank you for your review Francis! We have just done a find reviewer request so we can find out your development which will help us to look in to the issues you're experiencing with the bin stores.
5/5
TrustpilotWe applied for a home with simple life…
We applied for a home with simple life and indeed so far they have lived up to their name!!!Simple has been the process and if we have had any queries so far then both the referencing team and the simple life team have been so helpful and very quick to respond with the whole process!!!!I wouldn't hesitate to recommend them.
Hi Karen, thank you for your wonderful review and recommendation. We're pleased your experience with us has been nice and easy!
3/5
TrustpilotPeople seemed nice enough but not very…
People seemed nice enough but not very forthcoming with information and flexibility around dates for move, I have had to wait two weeks for a viewing and expected to have everything ready in that time now I have seen the house. I would never sign for a twelve month contract without seeing the property but now I only have a short window to arrange moving.
Hi David, Thank you for your review and feedback. We're sorry to hear that you don't feel we have been flexible enough with move in dates. Unfortunately we are unable to allow a much later tenancy start date for a home that is available because this would leave the property void for a long period of time, especially when they are often in high demand. In usual circumstances, where we are leasing up a new site, we're able to take applications against houses that are becoming available that align with your desired move in date, however we can see that you were interested in one of the last houses at one of our developments so unfortunately in this instance we didn't have the ability to do this. We are very aware that we cannot carry out viewings on properties that are still under construction and haven't yet been signed off by health and safety so we always offer show homes where available, viewings of other available properties and provide show home videos so our customers can get a good feel for the house types. Additionally we will always offer viewings prior to moving in and prior to signing the final tenancy agreement.
5/5
TrustpilotMy experience with simple life so far…
My experience with simple life so far has been amazing. Was so simple moving in and they have been so understanding and have accepted any requests we have made
Thank you for your review Saffron!
5/5
TrustpilotChristine has helped me so much and has…
Christine has helped me so much and has been very patient as I’ve been sending her lots of emails! She always responds quickly to my emails too! Fingers crossed we get the house!
Thank you for your wonderful feedback Yvonne!
1/5
TrustpilotAvoid at all costs, terrible service, incorrect charges, and no accountability
I strongly advise anyone considering renting with Simple Life Homes to read reviews before signing anything. My experience has been awful from start to finish.
2/5
TrustpilotLeaking toilet and subsequent damage…
Leaking toilet and subsequent damage reported in February, still awaiting repair work.Account manager seems to change on a regular basis with little to no handover or communication of existing works.Contractors sent to perform tasks which they cannot complete due to tasks being allocated out of sequence e.g. the fixing of the ceiling before the leak had been repaired
Hi Anna, Thank you for taking the time to leave us a review. We have had a good look in to your records for this job and we can see that it has been going on for quite some time. We can see from our maintenance log that we have had 4 contractors attend the property to detect if there is a leak and as you are aware, all of them have confirmed that there isn’t a leak, it would appear instead that the bath is being over-filled causing damage. As this is therefore not a fault with the property, it has had to go through as an insurance claim which takes longer to compete.
5/5
TrustpilotTyler has been very helpful every…
Tyler has been very helpful every single time I have been in contact with Simple Life Homes.
Hello, thank you so much for sharing your experience so far with us!
5/5
TrustpilotThe only reason I’m rating 5 stars is…
The only reason I’m rating 5 stars is solely down to Leah in the property management team. She went above and beyond to make sure our move-in was seamless. When things were not quite right, she knew exactly who to call, what to do and kept us fully informed throughout. I simply cannot thank her enough. She is an absolute asset to Simple Life.
Thank you for your review Ryan! We're so pleased to hear of the excellent service you've received from Leah, and will be sure to pass your comments on.
5/5
TrustpilotMatt at simple life homes has been…
Matt at simple life homes has been fantastic. As a first time renter he has responded to my many questions promptly and been on hand if needed.
This is wonderful to hear. Thank you for taking the time to give us your feedback!
1/5
TrustpilotIf you want your deposit back,please…
If you want your deposit back,please avoid this company.They will rip you off your deposit.They do not expect their useless property to depreciate,they will want to rip you off your deposit.TDS too very unfair. Avoid!!!
Hello,Thank you for replying to our find reviewer request, allowing us to identify your tenancy.We’re sorry to hear that you’re unhappy with the outcome following your end of tenancy, especially as we can see this was over a year ago now.We’re pleased to see that you followed the correct process and raised this dispute with the TDS (Tenancy Deposit Scheme) who are an independent adjudicator on behalf of both the resident and the landlord. The TDS will review the check-in, check-out and any further information submitted by both parties to reach a final and fair conclusion.
5/5
TrustpilotGreat experience with special thanks to Rebecca
My experience with Simple life was fab! It was all down to Rebecca, nothing was too much hassle and she went above and beyond to help me secure my home. Even since before my application was successful Rebecca matched me with the properties that matched my exact criteria- which is usually rare! Now I’m moved in and just love the flat
Hi Luwam, thank you so much for your review. We're so pleased that we were able to find you your perfect home!
5/5
TrustpilotJack Meeks demonstrated exceptional…
Jack Meeks demonstrated exceptional professionalism throughout our engagement. His efficiency in handling the lease process is commendable, even when I had many questions he answered without becoming impatient. I am thoroughly satisfied with the service provided.
Thank you for taking the time to share your wonderful feedback Nellie!
5/5
TrustpilotJack Meeks demonstrated exceptional…
Jack Meeks demonstrated exceptional professionalism throughout our engagement. His efficiency in handling the lease process is commendable, even when I had many questions he answered without becoming impatient. I am thoroughly satisfied with the service provided.
Thank you for taking the time to share your wonderful feedback Nellie!
4/5
TrustpilotFriendly and helpful
The portal and ease of speaking to someone is great. It does make me feel like I can always report any issues or get the help I need. I appreciate the contractors aren't the responsibility of Simple Life, but I've been let down by the contractors not attending or not booking appointments. Simple Life always follow this up to ensure the service is eventually sorted.
Thank you for taking the time to write a review. We're pleased to hear that you feel well looked after by our team!
5/5
TrustpilotI received excellent service from Jack
I received excellent service from Jack. He was easy to communicate with and was very quick to answer emails/phone calls, friendly and provided all the necessary information. I would really recommend this company!
Thank you so much for your review Chelsie!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Simple Life hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wingerworth.
