Trusted Agent profile · Wingerworth
★★★★★
1,237 reviews across 1 platform
Holmewood, Wingerworth, S42 5NS
Simple Life's office in Wingerworth, at Holmewood, is rated 3.8 out of 5 across 1,237 reviews on 1 platform.
Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick and helpful agents
Hi, we recently have moved into the new house, we had a problem with the boiler; there was water leaking from one of the pipes it was quickly fixed though! Amazing agents that have kept contact with us at all times, William and Hannah, always helpful and patient! 😊
Thank you for your wonderful review Ana!
5/5
TrustpilotOlivia has been very helpful throughout…
Olivia has been very helpful throughout my application
Thank you for your review Sadia!
1/5
TrustpilotNot the first problem I’ve had with…
Not the first problem I’ve had with this company. They do not stick to their word, and then they penalise you for their errors. No regard for mental health whatsoever.
Hello, Thank you for providing us with further identifiable information via Trust Pilot, allowing us to locate your tenancy details. We can see that in line with your tenancy agreement you’ve recently had an annual rent review, however, we are yet to receive a response from you regarding the new rent. We would like o confirm and to take the opportunity to reassure you that rents for the same house types on the same development are paying similar amounts, with no resident paying £300 less for the same property. Rents will inevitably slightly differ by property type, the time at which their annual review is due, the size of garden and outlook for the property. If the rent for your property is no longer suitable, the please do get back to the team as we would love to help find something more suitable for your budget. We’re sorry to hear that you have experienced some delays on a couple of maintenance requests. We can see you have two currently outstanding which have unfortunately been delayed due to the contractor appointed, however, the team are working hard to get new dates booked and both issues resolved for you as quickly as possible. We expect these to be completed very soon for you.
5/5
TrustpilotReece is amazing
Reece is amazing, supportive and energetic. I was in rush but he managed things appropriately.👌
Thank you for your review Mohamed!
1/5
TrustpilotWorst experience I have ever had
Worst experience I have ever hadI felt completely ripped off at every stage of living in a Simple Life home. The prices are simply extortionate. Avoid if you want a simple life.
Hi Ethan,We’re sorry to hear that our rents were no longer suitable for your budget. We do base our rents on that of the local market and we try to take a considered approach when reviewing rents for our customers. It is written within your tenancy contract that rents will be reviewed annually, which is standard for the rental industry. Unfortunately, as we are not an Affordable Housing Provider, we are unable to avoid increases, like any other business.
5/5
TrustpilotGreat working with Simple Life Homes
It has been a great experience working with Simple Life Homes - at HomeViews, we love working with operators and developers who put their residents first and use their resident reviews to monitor and improve what they do.
Thank you for your review Chloe! It is really appreciated and we love working with Home Views too!
5/5
TrustpilotWonderful home, Top team
Wonderful home, wonderful team.
Thank you for your review David! We're delighted to hear it!
5/5
TrustpilotI reported my washing machine wasn’t…
I reported my washing machine wasn’t working and someone came out straight away and found I needed a replacement washer which was ordered for me , a week later I had a call to say they were delivering and fitting it which they did quickly and efficiently no mess and I have to say I’m very happy with my new washer/ dryer
Thank you Jennifer for your wonderful review! We're pleased everything was sorted quickly for you.
5/5
TrustpilotDoor nightmare!
Was faced with a sudden nightmare scenario of my front door not working. Wouldn't lock no matter how much i tried. As this was a desperate situation, i called Olivia and a little over an hour later the issue was resolved. Was directed to log the issue using the online portal, and the locksmith who arrived was extremely polite and helpful.
Thank you for your review Mick! We delighted to hear such lovely feedback for Olivia and we're pleased everything was swiftly sorted for you!
3/5
TrustpilotWe are moving in two weeks and have…
We are moving in two weeks and have only just been given a date to view the property. We also paid the deposit and one months rent early and never had a message to say it had been received. Had to ring up to make sure it was there as it was such a large amount of money. We haven’t been informed very well at all
Hi Janet, We’re looking forward to getting you moved in. We’re sorry for the delay in viewing the property, sometimes depending on the wishes of the existing residents or if a home is brand new and hasn’t been handed over to us just yet, we’re unable to conduct viewings but please rest assured that we always try to get a viewing arranged as soon as we’re able to. We apologise that you didn’t get confirmation on your payment. Your feedback is really helpful and we will be taking this on board to better our communications and processes moving forward. We hope you have a great move in experience and enjoy your lovely new home.
5/5
TrustpilotQuick communication!!
It was a wonderfully smooth process. Katie was so helpful and replied very quickly. It made the home moving process a lot easier.
Hi Emma, thank you so much for your kind words. We will make sure Katie is given a copy of your compliments. We hope you enjoy your new home!
4/5
TrustpilotTom Billington is very friendly and…
Tom Billington is very friendly and helpful! All my emails replied within hours before I make my final decision to move. Excellent service.
Thank you for taking the time to share your experience with us. It sounds like Tom has done a great job in giving you all the information you need. We hope we have managed to find the right home for you!
4/5
TrustpilotPoint of Contact- Katie.
I have just finished my application process with Katie and she has been nothing but helpful and informative throughout my whole experience. She has done the most to accommodate my needs and has been there at all times and always gave me a speedy response. I have not moved in yet but the customer service I have received from Katie makes me hopeful that the moving in process will be smooth.
Thank you for your review. We're pleased to here that the application process has been made really easy for you with the help if Katie. We will make sure that Katie has a copy of your lovely feedback. We look forward to getting you moved in to your new home soon!
5/5
TrustpilotBeen dealing with Kate absolutely…
Been dealing with Kate absolutely brilliant great customer service efficient and dealt with my query with speed and ease.Thank you Kate.
Thank you so much for your kind feedback Lilly! We will pass on your compliments to Kate!
5/5
TrustpilotGreat communication
Communication was very fast and clear. Thank you Rebecca.
Thank you for your review Shalewa!
5/5
TrustpilotSimple Life provide a modern and easy…
Simple Life provide a modern and easy approach to renting. They have good systems in place making any maintenance, repairs and standard compliance checks simple and straight forward. Most important are the people, and our asset manager, Hannah Bishop, who is very approachable and always checks in to make sure things are progressing properly.
Thank you for your feedback Michael! We really appreciate it!
5/5
TrustpilotGood service
I recently approached simple life with a view to rent a home. I spoke to a Jade woodham she guided ys through the process made herself available at any time nothing was to much trouble such customer service is now rare I feel she must be such an asset to simple life
Thank you for your review Janet, we will be sure to pass your kind words on to Jade!
5/5
TrustpilotFinding your next home can be very…
Finding your next home can be very exciting and very stressful. The Simple Life team have taken much of the stress out of the process and I can’t recommend them enough.
Thank you for sharing your experience with us Simon!
5/5
TrustpilotMax was absolutely fantastic from start…
Max was absolutely fantastic from start to finish. He made the whole experience easy and was very knowledgeable. 5*
Hi Dave, Thank you for leaving a review. We're delighted to hear that Max took great care of you. We will pass on your compliments to him!
5/5
TrustpilotThe Best Customer Service Experience Ever
My initial experience was very horrible and devastating, however, I later wrote an email to the management of Simple Life detailing my experience, which now caught the attention of Christine and Emma the "Game Changers" as I call them.
5/5
TrustpilotWe have been in the property nearly 1…
We have been in the property nearly 1 year. The response to the fixflo app is very good. We have managed to get all the snagging defects rectified. Asset Manager always checks to make sure that the defects are in progress or complete and we have an excellent relationship with her.
Thank you so much for your review!
5/5
TrustpilotExcellent service
Excellent service. Very efficient and friendly. Thank you Rodolfo Pettinato.
Thank you for your review John!
5/5
TrustpilotWould give 10 stars for Tahir if I could!
Does what it says on the tin. From when i first got into contact with tahir, everything has been simple and straightforward. Explained everything that needed to be done and I’m due to move into my first simple life property next week. Couldn’t have been any happier with the service offered. Would give 10 stars if I could!
That's brilliant to hear! Thank you so much Jess!
5/5
TrustpilotNiamh G was brilliant
Niamh G was brilliant, got back to us quickly and solved any queries we had, and it was really nice having her as a point of contact, this consistency made things so much easier.
Thank you for your wonderful review Diane! We will pass on your kind words to Niamh!
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