5/5
TrustpilotKeep it up Gemma!
First time renting, I had no knowledge of anything that happens or is expected of me.I was well taken care of and have got all the support needed from Gemma Burton and her team at Prospect agency. Keep it up Gemma 👍🏽
Trusted Agent profile · Windsor and Maidenhead
Verified
Prospect Maidenhead reviews in Windsor and Maidenhead
★★★★★
2,294 reviews across 3 platforms
59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT
Prospect's office in Windsor and Maidenhead, at 59 High Street, is rated 4.7 out of 5 across 2,294 reviews on three platforms, including 381 Google reviews rated 4.5.
381
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,877
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleFound the perfect first property for me and my other half thanks to Tristan. Friendly and approachable. Great experience.
Agent replied · 16 March 2026
We wish you every happiness in your new home and thank you for posting this great review.
5/5
TrustpilotProspect the best
Sasha Stevens has been managing our property very well. She is a very professional and efficient person who deals with any issues promptly. We cannot praise her high enough for the satisfaction and peace of mind she provides with her issues handling ability.
1/5
TrustpilotDisgusted by the discrimination and…
Disgusted by the discrimination and horrific attitude we faced when booking a viewing for a property to rent today. Team members at this agency were highly unprofessional. We were questioned and judged on personal matters that had no relation with the act of booking a viewing. Thoroughly unsatisfied with the lack of quality customer care and basic human decency. We sincerely do not recommend using this agency's services.
4/5
TrustpilotSasha
Sasha, Jake and the team are approachable and thorough in their approachThough firm at times but fairI have had a Good experience using the serviceSasha has been prompt and courteous in her dealings with meWish you guys all the bestRegardsA Berry
5/5
TrustpilotProspect Estate Agents
Prospect Estate Agents have been professional and helpful from the moment they came to see us about putting our property on the market right through to the sale. They spent time helping the proposed sale go forward to exchange of contracts by keeping in touch with the chain and ensuring that everyone knew what they had to do to get the sale done. I don't think that the exchange of contracts would have happened without Virginia from Prospect Estate Agents constant progress chasing.
5/5
TrustpilotThank you Prospect Agency
Thank you Prospect Agency. That is second time renewing my tenant's thanks to Sasha Byrne support, she is very friendly and easy to communicate. I'm looking forward in future to speak to Sasha again. Thank you very much Sasha
5/5
TrustpilotKate Smith - Property Manager has recently taken over the…
Kate Smith has recently taken over the full management of my property and immediately got a handle on issues that I had been grappling with. Difficult tenants as well as an insurance claim. Kate has very efficiently taken these problems off my hands and made immediate progress where I was not able to before. Thankfully relieved me of so much stress. Kate has proved to be extremely helpful and knowledgeable and the best thing I could have done was to go full management and be given Kate as my property manager.
5/5
TrustpilotStill in the process of completing the…
Still in the process of completing the purchase of my property, but Ryan Tucker and his team have been excellent and very professional from the start. They always kept me updated on the progress and I never had to chase. A very good customer experience.
4/5
TrustpilotPrompt
I have been dealing with Kate Smith for a short while. The good thing that I can say about her is that she is very prompt in responding to my queries. Her replies are straight to the point. The only thing bad I can say about her is that on a good day, she drives me nuts with the fact that she starts her emails with "I hope you are well". Such a phrase is bland and meaningless. I also dislike the verb "hope" as in French we say that hope makes stupid people live.
5/5
TrustpilotCharlotte Morgan was really helpful!
Really easy experience and no hassle. All sorted quickly and love the property. My account manager was Charlotte Morgan and she was super helpful and got everything done quickly. Cant reccomend enough!
5/5
TrustpilotEstate Agent that doesn't pressure clients
Natasha from Prospect is one of the most patient estate agents I have met. Nothing was too much trouble for her and she always allowed me as much time as I needed and did her utmost to answer my many questions.
Agent replied · 23 October 2024
Thank you for your 5* review, Maxene
5/5
TrustpilotHighly recommended. A great agency.
We have been with Prospect as tenants for the last 5 years. The service has always been amazing. Chloe who has been our point of contact is always on hand to help. Responses are super fast and super helpful. They are always understanding. The online portal where we can report any issues with the property is wonderful too and helps us track the status of anything we have reported. We have a very good relationship with Prospect and are happy tenants! I would certainly recommend.
5/5
GoogleMy wife and I are first time buyers and decided to look in Maidenhead for work reasons. We’ve spoken to a whole host of estate agents in regards to buying a house in the area but as soon as we got a call from Max Len from Prospect we knew …
5/5
TrustpilotThank you to Prospect for an efficient, quick house purchase!
Thank you to Prospect for an efficient, quick house purchase! From the initial viewing onwards I dealt with Matt, who I found pleasant, prompt and easy to deal with. Viewings were made easy and he definitely accelerated the purchasing process.
5/5
TrustpilotThanks Tom!
Thanks Tom!We could not have been in safer hands during the purchase of our next home. Tom was transparent, authentic and a pleasure to work with. We were kept informed at all times and had no need to worry or stress about the process.
5/5
GoogleCameron has been so helpful since we first contacted Prospect. He met us at a viewing within half an hour of us calling up, arrived on time and was very knowledgeable. His customer service is 5 star!
5/5
TrustpilotI am very thankful to prospect
I am very thankful to prospect, I especially Saffron N for handling all my issues & concerns and resolving them seamlessly. I had a very pleasant stay at the property that was rented via Prospect. Thank You !!!
5/5
TrustpilotNatasha was extremely helpful with all…
Natasha was extremely helpful with all my questions and queries, very professional, patient and kind, couldn’t recommend more!
4/5
GoogleAngus has kept in touch with us and helped us with some tough decisions about our rental. His input and knowledge made it possible for us to make some difficult choices and achieve a positive outcome for all involved!
5/5
GoogleI am an estate agent and a landlord. Have been dealing with Angus Wilde, he has been very prompt, professional and always keeps me in the loop with everything to do with my property. Would highly recommend his services.
5/5
TrustpilotProfessional and Personalised- Maidenhead Branch
We came across Prospect when looking for a new flat closer to work, we viewed a flat with Matt, who was friendly, welcoming, knowledgable and just a genuine pleasure, we put an offer in there and then, since then we’ve been dealing with Chris who is always very responsive by email and happy to help, nothing is too much hassle, he is very professional and friendly and gives that personalised touch.Prospect appear to be a lot more personalised and family orientated than other lettings companies we’ve used, much better than the company we used previously.Thank you for making our move a lot less stressful!
5/5
GoogleBrilliant effort and customer satisfaction with Angus Wilde. Can't recommend highly enough 👌🏻 …
5/5
TrustpilotBeth & Michael
Beth & Michael, held our hands all through the process of selling our home of 25 years. Their excellent communication and prompt responses to our enquiries allowed us to relax knowing we were in professional and competent hands. From initial engagement and valuation to finding prospective buyers and then navigating through to exchange and completion we have been delighted with the service we have received. Tony & Janet Williams
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