Trusted Agent profile · Windsor and Maidenhead
★★★★★
217 reviews across 2 platforms
99 King Street, Maidenhead, SL6 1DP, Windsor and Maidenhead, SL6 1DP
Gascoigne-Pees's office in Windsor and Maidenhead, at 99 King Street, is rated 3.9 out of 5 across 217 reviews on two platforms, including 130 Google reviews rated 4.6.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
GoogleVery good experience. David is very professional, respectful and knows his stuff. He responds fast and provides information as and when required, follows up promptly and is very nice to interact with. 5 start service.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents. They are criminal - do not go anywhere near.
5/5
TrustpilotMy experience getting an apartment was…
My experience getting an apartment was completely stress-free. After weeks of searching, I contacted Gascoigne-Pees Esher, and all the stress and worry about finding a good place to live finally came to an end. Thanks to their amazing manager, Benjamin, and the ever-helpful Rosie, the entire process was smooth, efficient, and pleasant. To top it all off, I even received a lovely welcome gift! GLORIA
5/5
GoogleI cannot thank Mimmi enough for all of her time and effort. So quick with communication and always great service.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
1/5
GoogleDid not have any care or interest past the week of purchasing my house. Was left for months without any contact from anyone at the Gascoigne Pees and not once did they help me or check in throughout the extremely long move process.
Hello, Thank you for sharing your feedback. I'm sorry to hear about your experience and the lack of communication during your move. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe have had a lot of estate agents showing us around houses over the last few months. None of them have been as professional, welcoming, and proactive as Rhianne. She communicates regularly in the run-up to viewings, doesn't waste your time with unnecessary properties, and turns up with all the details you could need. I cant sing her praises highly enough, I would highly recommend using Maidenhead Gascoigne-Pees.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery professional and helpful, special thanks to Kelsy who is very friendly. I am looking for a house to buy so she informs me before the property advertised on the market.
Thank you so much for this lovely review. Graham, Customer Relations
5/5
GoogleThank you very much Kuldeep for helping me to find the best remortgage deal for me and being very professional and following up actions when required. This enabled the remortgage to be completed on time. Thank you very much. I totally recommend Kuldeep.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleWe were very happy with the way Mimmi dealt with our house purchase. Mimmi is great at communication and replying quickly. Always solving problems! Really reliable and friendly. Definitely recommend.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleCarson & Co impressed us from the time we decided to put our house on the market. Their marketing plans were certainly different from those of their competitors. The viewings were handled very well indeed and the enthusiasm of Elaine Webster, who headed up the sale process, was impressive. In the latter stages of the sale Elaine was very proactive in chasing down the various parties in the chain leading to a successful completion of the sale. Our sincere thanks go to Elaine and the team at Carsons
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleThank you Kuldeep for your professionalism and expertise. Working with you was a pleasure and your humour, patience and support made the whole process quite painless. It is very reassuring to know that Carson and Co. put their customers first. Thank you.
Thanks for the amazing 5* review. Best wishes, Lucy
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
5/5
GoogleApril Coomes has been amazing help with finding our next home. Always in contact and ensuring things are moved along. Thanks so much for your support!
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from start to finish. Kelsey, April, David and Melanie were always friendly, professional and efficient, making the whole process as smooth as can be.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again. Fully recommend and massive thank you!
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleAwesome service, support and assistance. Special thanks for Dylan J.
We are thrilled to hear that our service, support, and assistance were up to your standards! It means a lot to us that Dylan J. made a positive impact on your experience. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleI spoke to an incredibly rude member of staff (she stated her name as being April). I spoke to her on 23/01/21 at 09:44. She was very unhelpful when it came to answering any questions I had. Upon looking at photos posted of a property I noticed possible damping and moulding issues and queried it. She was unable to give me an answer. The property hasn’t been surveyed for any kind of structural/corrosion issues and she said “that would cost you extra to have done.” I essentially queried all the flaws I saw in the photographs and she gave me nothing. No response. No answers. Nothing. Now let me come to my price query. After doing some research the property value should have been around £325-399k (the funny thing is the quick valuation tool they have on their website values the house at £292-356.8k [screenshot of valuation tool attached]). However as this property was set at a whopping £475k (price has since been reduced a little) I asked what they were realistically looking to sell it for. She replied “as much as possible. It depends on you and what you want to do to it.” Upon giving a realistic quote of £350k (because the property is incredible dated and will need a complete makeover) she proceeded to (rudely) say “I’m quite offended by that offer. We have received offers over the £400k mark.” First of all I was offended by her reaction. I queried that I find it hard to believe that people have offered over £400k for a property that has no parking. She stated (or rather should I say lied) “there is parking further down the road.” Having walked past that road on multiple occasions, I can safely say, it is impossible to find any parking anywhere close by. If you have a disabled parking badge you might get lucky and be able to park on a side road (only if you’re lucky). To which she didn’t respond. I asked whether these “people” that offered over £400k had viewed the property and she said yes. I personally find it hard to believe, but that’s what she said. I thanked her (even though she was really rude and unhelpful) and hung up. I called back, remembering that we’re in a pandemic and whether people have actually viewed the property. The same lady answered and stated that gov guidelines allow them to conduct viewings. I thanked her again and she just rudely hung up. No goodbye or any sort of polite or welcoming end comments. Nothing that would encourage me to call back. Especially, if all the staff members are equally disrespectful. End comments: - When it comes to selling a property, I would expect all the people involved with selling to have a good knowledge of it. - I don’t expect them to twist the truth regarding parking. - I don’t expect them to speak in a rude and callous tone - I most certainly don’t expect them to hang up the phone before I finish speaking. - I don’t expect my competitive/realistic quote to be called offensive. Especially if I can see a property will need revamping from top to bottom - Lastly, if I have fears of damping, moulding and rusting I expect a “I can have a look into that for you.” Instead of a rude and unhelpful “I don’t know”
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've had a lovely experience with one of the staff here (Mimmi), very kind and helpful and actively seeks to help you get a good and fair deal on all of the things you need to purchase a house ^_^
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
GoogleI highly recommend Daniel Bull and the rest of the team working in Maidenhead branch. Throughout my search for a property they were very professional, informative, supportive and always available to answer my questions. Thank you
Partthpan, your wonderful review is very much appreciated. Kind regards, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne-Pees's Windsor and Maidenhead office has 217 reviews across two platforms: 130 on Google, 87 on Trustpilot (across the whole business).
Gascoigne-Pees Maidenhead Sales is rated 3.9 out of 5 across all 217 reviews, and 4.6 out of 5 on Google from 130 reviews.
Gascoigne-Pees Maidenhead Sales, 99 King Street, Maidenhead, SL6 1DP, Windsor and Maidenhead, SL6 1DP.
