Gascoigne-Pees Maidenhead Sales reviews in Windsor and Maidenhead

★★★★★ 5/5

Google

What can I say, they are a brilliant team always on hand to answer any queries and help make the process of buying and selling as stress free as much as it can be. I would highly recommend them.

Wendi · 10 October 2025

★★★★★ 5/5

Trustpilot

Excellent Sales Team

Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.

CG · 2 February 2023

★★★★★ 5/5

Google

David was fabulous! Never had to chase him - he chased us! Efficient, charming, knowledgeable and helpful, unlike most estate agents that you can’t even get hold of half the time. I felt he was invested in us!

Sheridan · 27 October 2023

★★★★★ 1/5

Trustpilot

I don’t even know which branch I’m with…

I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!

Amy · 26 June 2025

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026

★★★★★ 5/5

Google

What can I say...... brilliant service from start to finish. David has been amazing keeping me informed throughout the whole process. Can't rate this Company and ,David especially, high enough. Thank you all for your help.

Debbie · 27 October 2023

★★★★★ 5/5

Google

I have had a few encounters with David over the last few months. I find him an absolute delight to work with. Superb costumer service and cares a huge amount! Thank you for all the support!!!

Pip · 10 October 2025

★★★★★ 5/5

Google

Although I did not proceed with Gascoigne-Pees, they were brilliant to work with and incredibly helpful. David is an asset to the team and really helped me in making the right decision for myself. Highly recommend.

Hayden · 10 October 2023

★★★★★ 5/5

Trustpilot

A huge thank you to Jessie from the…

A huge thank you to Jessie from the Horsham branch for her perseverance, helpfulness and kindness throughout my purchase process. She did a tremendous job and is a real asset to the company. Thank you also to branch manager, Peter for all his help - a great team effort!

Lauren · 11 October 2024

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.  However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out  on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …

JENNY · 21 May 2025

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

April was a life saver, from finding the perfect property for me and helping me through the whole process she was always at the other end of the phone when needed. Highly recommend!

Sam · 27 October 2023

★★★★★ 5/5

Google

My wife & I have been assisted by April Coomes, Branch Manager at Carson’s/now G-Pees (and her Assistant Manager - David Ashdown), with the sale of our Apartment in Maidenhead. Whilst the property sale has not yet achieved contract exchange, we should like to list that April & David have given the sale tremendous energy and effort to generate purchase interest in our property. Is this not what you want from an Estate Agent!? This in particularly challenging times - when Covid & Mortgage Interest Rates have increased 11 times recently! They have also provided good communication as and when matters have proceeded along. Thank you very much April & David - let’s hope that the sale does not (fall out of bed) so to speak and we soon obtain contract exchange. Chris & Tony Jackson

Tony · 27 October 2023

★★★★★ 5/5

Google

April Coomes and David Ashdown sold my mother's home. We initially tried with another local agent, but after three months there had been hardly any interest. April and David took on the house at Christmas, refreshed the marketing and got on the phone to their clients. After several showings, they found a buyer. They kept us well informed of progress and showed that they really know the housing market in Maidenhead. Gascoigne Pees pre-screen buyers to make sure they were capable of completing the transaction. They have a colleague who specialises in working with the lawyers and estate agents in the chain to ensure a smooth exchange of contracts. Good job done.

Gerard · 27 October 2023

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

Dylan from this branch has been extremely helpful in helping me and my team partner purchase our first property! Very positive experience from start to finish. Thank you team 👌🏽 …

Yanic · 10 October 2025

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

Kelsey has been amazing, she's helped me so much as I'm a first time buyer. Also the team have been prompt with contacting with any updates and answers to my questions. Would definitely recommend this agent, especially for first time buyers.

Prathaban · 27 October 2022

★★★★★ 1/5

Trustpilot

Horsham branch

Horsham branch. Made a very good offer for a property, were then told there was another bidder, fine, and eventually to make our best and final offer. Four days passed with very little contact (and when there was, it was because we followed up). By the time they did get in touch, they let slip that our offer wasn't chosen, but a LOWER offer was chosen. And there was nothing we could do about it. Feels like probably the other bidder was also with G-Ps and they've been funny about how they've handled the sale (does the owner even know? We're immediately ready to move, no chain etc.). Basically, just cover yourself when making offers, don't be too enthusiastic with how interested you are, remain neutral as much as possible because I think they use that intel to their own advantage. This whole situation with them has made me not want to consider properties with their name attached.

Larry · 17 February 2025

★★★★★ 5/5

Google

Amazing experience with everyone in the Maidenhead branch! Special mention to April and Kelsey, we quite literally wouldn't have gotten through the process without them! Highly recommend.

George · 27 October 2023

★★★★★ 5/5

Google

They were extremely helpful when everyone else in the process was pretty slow and couldn't get hold of them. But Kelsi, April and David were always contactable and helped alot. Their bit of the process was very efficient.

Jak · 27 October 2022

★★★★★ 1/5

Trustpilot

Disappointing Unacceptable Service

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken. I have awarded them one star for the fact, that I did receive an apology from their Customer Relations Officer.

Geraldine · 26 January 2025

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023