Trusted Agent profile · Windsor and Maidenhead
★★★★★
217 reviews across 2 platforms
99 King Street, Maidenhead, SL6 1DP, Windsor and Maidenhead, SL6 1DP
Gascoigne-Pees's office in Windsor and Maidenhead, at 99 King Street, is rated 3.9 out of 5 across 217 reviews on two platforms, including 130 Google reviews rated 4.6.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotA Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable. I felt I was heard as a prospective tenant, listened to and patronising or cold interaction which I have experienced before with some property agents, were not felt with Gascoigne Pees.
1/5
TrustpilotExtremely disappointed
I am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. I cannot recommend them based on my experience.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
5/5
GoogleGascoigne Pees Maidenhead just sold my property, they provide an excellent service and also add that personal touch, highly recommended if you are thinking of selling, it was a pleasure dealing with David, Alex and Rihanne.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleAll the staff involved in the sale were lovely. The request for valuation was prompt and informative (Jonathan), the guys who came to learn the house to help potential buyers (Dan and Simondeep) were really personable and ultra-eager to get things right. The ongoing contractual stuff (Andrew) was relatively painless and we were kept informed and updated at all times. Their connections to get people to see the property were excellent and reflected the groundwork they all did which I imagine was fairly intensive. We were very happy with the overall service and would recommend them.
Thank you Carol for your wonderful 5* review of our local Carson & Co team. It is always great to read such positive reviews from our clients. Kind regards, Scott
5/5
GoogleVery good service agent tom and other staff help to streamline the whole process from scratch I wish them good luck in their future thank you very much
Thank you for taking the time to share your experience and for your wonderful 5* review Harpreet! Kind regards, Lucy, Customer Relations.
1/5
GoogleI would recommend AVOIDING a Carson's property at all costs. Having requested the return of our protected deposit nearly 3 weeks ago (with full agreement from our landlord) we have still not received our money. This is in spite of the legal maximum being 10 days. It is evident that Carson have very poor procedures as no records we kept nor anything done until I chased them many times by phone and email, leading to further processing delays. What's worse is that only very rarely does anyone pick up the phone, call me back or update me on anything. I'm not sure they realise there is a legal maximum time limit to return the deposit. Really, really poor.
Hi Ramzi Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
5/5
GoogleGreat agents - friendly people, very professional, and very competitive rates. Thank you to the team for an amazing service when selling my property!
Thank you Mat for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
5/5
GoogleThoroughly recommend Gascoigne-Pees Maidenhead. Brilliant commitment and communication from Dave & Rianne throughout the process, I was very impressed with the service. If you're thinking of selling, go with G-Pees!
Thank you for your excellent recommendation and 5* review Philip Mortimer. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was lucky to have Kuldeep Sondhi as my Mortgage advisor. He helped me throughout in the process of buying a house. He was kind enough to adjust with time and help me with all my requirements and zillion questions. He showed a lot of patience while explaining each and everything in detail twice thrice and made sure I understood. Him would be highly recommended if in need of a good, knowledgeable, helpful mortgage advisor
Thank you Anita for your kind words, I will ensure Kuldeep is aware of your review. Best wishes, Mark
1/5
TrustpilotWarning - avoid this company at all costs
Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!
5/5
GoogleExcellent company. Best estate agent experience so far with the team providing very welcome help and support throughout the sales process.
Thank you so much for your 5* review Tony! We're thrilled to hear that you had an excellent experience with our team and that we could provide the help and support you needed throughout the sales process. Best regards, Lucy, Customer Relations Team
5/5
GoogleGreat experience with the team at Gascoigne-Pees! In particular, Tom, David, Dylan and Rhianne. They all went above and beyond. Incredibly personable and professional. Would highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation Lauren Paul. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very new to shared ownership and don’t have anyone I can ask. I have been messed about by a few people and then I found David and Mimmi not only have they spent so much time going over everything with me explaining different options calling to keep me updated so promptly they generally care and are interested in what I am looking for and doing everything I can to help. Thank you again very much
1/5
TrustpilotKingston Branch
Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
5/5
GoogleDealing with Carson & co. was an absolute pleasure. I have dealt with their team numerous times, and they were so efficient and helpful. But I have to mention Kelsey, since she was the one who showed me the flat and the one who handed the keys. You are the best Kelsey
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleA property in Slough was advertised at an extremely over priced.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
5/5
GoogleI had a very good service from Dylan, would recommend it!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Pluma! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne-Pees's Windsor and Maidenhead office has 217 reviews across two platforms: 130 on Google, 87 on Trustpilot (across the whole business).
Gascoigne-Pees Maidenhead Sales is rated 3.9 out of 5 across all 217 reviews, and 4.6 out of 5 on Google from 130 reviews.
Gascoigne-Pees Maidenhead Sales, 99 King Street, Maidenhead, SL6 1DP, Windsor and Maidenhead, SL6 1DP.
