5/5
Sarah was great
Sarah was great. Kept me in the loop.
Trusted Agent profile · Windsor and Maidenhead
★★★★★
218 reviews across 2 platforms
99 King Street, Maidenhead, SL6 1DP, Windsor and Maidenhead, SL6 1DP
Gascoigne-Pees's office in Windsor and Maidenhead, at 99 King Street, is rated 3.9 out of 5 across 218 reviews on two platforms, including 130 Google reviews rated 4.6.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
Sarah was great
Sarah was great. Kept me in the loop.
1/5
Scammed by branch in Basingstoke, avoid them
These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with £44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.
1/5
Avoid at all costs. I had a viewing booked for late evening and although I had received confirmed twice (even on the same day), no one had bothered to turn up. What a complete waste of my time as I had changed plans to travel so far especially. Really unprofessional of them.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
I have been working with Carsons on the sale of my fathers flat since he passed last year. From first contact up to now David and the team have been fantastic, patient, supportive and understanding during what has been a difficult period. Glad I approached Carsons and would also recommend them to others. The team at the Maidenhead are first class!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
David was brilliant during the never ending process and completely professional. Very helpful and gave sound advise during the purchase. This purchase wasn't particularly easy, however David and team were always supportive to find solutions to get the deal done. Thoroughly recommend David as an estate agent.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Six-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
5/5
Dylan from the Maidenhead branch. Helped me every step of the way from the modern auction of my mother’s flat to post sale. Fab. Great job guys!!
Thank you for choosing our Maidenhead branch and for taking the time to leave this wonderful review, we're thrilled to hear that Dylan provided top-notch service throughout the entire process. Our team takes pride in making our clients' experience a smooth and successful one. Best wishes, Lucy, Customer Feedback and Support Team
5/5
Jemma Sexton is cheerful and very…
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
5/5
David is phenomenal. The most efficient estate agent I have had the pleasure of meeting. Pushed me to see other properties I didn’t think I’d like once he knew what I was looking for. 10/10 service and we will be using David and Gascoigne-Pees for future property needs.
Hi Sian, It's fantastic to see another 5* review. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
I have dealt with April numerous times at other businesses and was so happy to find her at Carson & Co when selling one of my properties. She is always so efficient and helpful to whatever the outcome may be. She is a credit to your team here in Maidenhead and should be looked after. Thank you April once more for your incredible service!PositiveResponsiveness, Quality, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
5* for the Godalming Sales Team
Working with Rowan and the Godalming Branch Team on the sale of our house was a good experience. The Team was always on the case and provided updates in a timely manner. Really appreciate all their help and would definitely recommend the Godalming Branch. Thank you Agnes
5/5
Amazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
5/5
David Ashdown has been super helpful in dealing with the purchase. David and his team have maintained a high level of professionalism and effective communication, which helped to smooth the entire process. Would highly recommend this agent, especially for first time buyers. Thank you.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
David at Gascoigne-Pees was just so helpful in our search to find a home. After our purchase with another estate agents fell through, David was so kind and informative. He seemed to really care about our little family and genuinely wanted to help us find the perfect home. Thank you for your help and kindness.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Great Service
Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.
5/5
Saffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
5/5
A very special thank you to David Ashdown for his dedication, professionalism and amazing customer service throughout the sale of my home which ensured that despite several issues along the way in sometimes difficult circumstances, we achieved exchange of contracts. Great job!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
A Big Shout out to David Ashdown, The Man is a Customer Service Guru. Fantastic Service, He would ensure to give you all the details needed to make your journey the smoothest. Well informed, and would definitely give a legendary service. You are a Star, would definitely Recommend to everybody - Russel and Flavia.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
I am extremely impressed with the team at Carsons Maidenhead and would highly recommend their service. Simondeep was excellent at addressing my initial concerns around buying and Kuldeep was very conscientious in ensuring that he found the best mortgage to suit my needs. The whole team ensured that the process ran quickly and smoothly and I am very appreciative of the friendly, expert and professional service that they provided.
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
5/5
Fantastic customer service from Simon and Ben
We changed letting agents after 6 weeks as we had not been found any suitable tenants and we were always chasing for an update. We registered with Gascoign & Pees in Godalming and spoke to Simon who was encouraging and informative. Within a week we had new tenants! Simon and Ben kept us informed every step of the way and were easily contactable if we had any questions. Nothing was too much trouble. The fees were very competitive. All in all fantastic service with good old customer service at the top of the list!
5/5
The Team at Carson & Co were extremely professional, kind and efficient. They kept us in the loop during our purchase and went above and beyond of that expected to help us in securing our new home. The whole experience from viewing to purchase was streamlined and we would highly recommend Carson & co. Thank you very much for all your help and support Best Wishes Dr Thiara
Thank you Mandip for your wonderful 5* review of our local Carson & Co team. It is great to read that you found our team so helpful and professional. I will of course make sure your kind words are forwarded to the whole team. Best wishes, Scott
5/5
Unbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
5/5
We've bought a flat through Carson&Co Maidenhead. Professional and responsive agency. Professional approach of management. We found in-house broker Kuldeep especially helpful and professional. Very responsive, thorough and patient. He helped us find a right mortgage and exactly the way we wanted. I can highly recommend Kuldeep to everyone who's looking for complex hassle-free professional service, and full success. Worth the price. Thanks guys!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Many thanks for the recommendation. Best wishes, Scott
5/5
What can I say, they are a brilliant team always on hand to answer any queries and help make the process of buying and selling as stress free as much as it can be. I would highly recommend them.
It’s really lovely to read another 5* review and recommendation Wendi. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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