5/5
FacebookExcellent service, made selling very easy - thank you so much Nicola
Trusted Agent profile · Windsor and Maidenhead
Frost Partnership Windsor reviews in Windsor and Maidenhead
★★★★★
248 reviews across 3 platforms
2 Clarence Road, Windsor, SL4 5AD, Windsor and Maidenhead, SL4 5AD
Frost Partnership's office in Windsor and Maidenhead, at 2 Clarence Road, is rated 4.5 out of 5 across 248 reviews on three platforms, including 120 Google reviews rated 4.4.
120
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
118
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
Facebook5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
5/5
GoogleComprehensive and efficient approach to finding and contracting tenancy meeting our needs
Agent replied · 23 October 2025
Many thanks for leaving this 5* Google review for our Windsor Lettings team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFantastic service from Tom and Tracey, probably one of the best experiences I’ve had with an estate agency.
Agent replied · 26 July 2025
Hi Alex - Thank you so much for posting this 5 star Google review for our Windsor Lettings team and especially Tom and Tracey. We are so pleased to hear that it was one of the best experiences you’ve had with an estate agency. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
GoogleVery disappointing experience with Tracey and Jackson at Frost Lettings. I had some seriously unpleasant experiences and was subjected to really rude comments from Tracey and from the Landlord. I am glad to say that I have escaped this situation and have won my deposit case with TDS after Frost and the Landlord unlawfully withheld my deposit.
1/5
GoogleI had very bad experiences with them I did like one itheir property and I put offer but they told me they need to call landrord and get his conformation After two days they told me they cant get to landrord and because I'm in rush I should forget the property Idid ask them whethenever go get back for landrord please inform me But day after I find out they did rent property to some one else Poor management
Agent replied · 22 October 2024
Hi Hoda, We take all our reviews very seriously. Please can you email your review to marketing@frostweb.co.uk so we can look into the matter further. Kind regards
5/5
TrustpilotKieran Everett and the Carterton team…
Kieran Everett and the Carterton team did an excellent job navigating a house sale in the Bampton area. Friendly, professional and proactive, I would strongly recommend him and his colleagues.
1/5
GoogleWhilst the moving in process to our rental property and everything managed by Jo (the lettings agent) was fantastic and efficient, we proceeded to have a shocking experience when trying to vacate the property. Having moved in to a heavily furnished property, the check-out and inventory process was absolutely atrocious, we feel like we have been held to ransom for missing/damaged items that the agency have not been able to successfully locate (or bother trying) on check-out. Whilst we disagree with the charges for cleaning that we incurred we accepted them, what we do not accept is charges for the missing and damaged items that Frost can not be bothered to look for and instead unfairly pass these costs onto us. In the meantime we continue to await our deposit due to incompetency on the part of the agency.
Agent replied · 11 January 2025
Hi Brahim, We are disappointed that our inventory services fell below your expectations and agree heavily furnished properties can cause issues. It is very hard for an inventory clerk to track down items that have been moved from their original position in the inventory. We did ask our client to remove items but she wanted them to stay. The “non-disputed” part of your security deposit has been released and you should be in receipt of this. The disputed balance is likely to be passed to The Tenancy Deposit Scheme for independent adjudication as mutual agreement between you and the landlord is unlikely. We fully appreciate your frustration and will do what we can to bring this matter to a swift conclusion. Kind regards
1/5
GoogleWhilst the moving in process to our rental property and everything managed by Jo (the lettings agent) was fantastic and efficient, we proceeded to have a shocking experience when trying to vacate the property. Having moved in to a heavily furnished property, the check-out and inventory process was absolutely atrocious, we feel like we have been held to ransom for missing/damaged items that the agency have not been able to successfully locate (or bother trying) on check-out. Whilst we disagree with the charges for cleaning that we incurred we accepted them, what we do not accept is charges for the missing and damaged items that Frost can not be bothered to look for and instead unfairly pass these costs onto us. In the meantime we continue to await our deposit due to incompetency on the part of the agency.
Agent replied · 22 October 2024
Hi Brahim, We are disappointed that our inventory services fell below your expectations and agree heavily furnished properties can cause issues. It is very hard for an inventory clerk to track down items that have been moved from their original position in the inventory. We did ask our client to remove items but she wanted them to stay. The “non-disputed” part of your security deposit has been released and you should be in receipt of this. The disputed balance is likely to be passed to The Tenancy Deposit Scheme for independent adjudication as mutual agreement between you and the landlord is unlikely. We fully appreciate your frustration and will do what we can to bring this matter to a swift conclusion. Kind regards
5/5
GoogleWithout a doubt Karen and Jo from the lettings team in Windsor have been fabulous finding us two beautiful apartments. They are always so professional and constantly keeping us up to date with progress of both properties. They also both have a friendly down to earth persona which makes me feel comfortable working with them. With this in mind Frost lettings will always be a first stop in finding new properties for our ever expanding business. I do hope they get the recognition they so well deserve ! Not forgetting lovely Pina in and all the other staff in property maintenance, admin and accounts. Jilly and Sarah
Agent replied · 22 October 2024
Hi Jill Thank you so much for taking the time to write this fabulous 5* review for Karen, Jo and all the team at the Windsor office. We're delighted to read that they have provided you with a professional, prompt and informative lettings service, and that their professionalism means you will continue to use The Frost Partnership to expand your business. We will pass your message on to all involved and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleI have dealt with Tracey a few times. she knows her business inside out, looks for solutions to problems and does not talk nonsense.PositiveProfessionalism
Agent replied · 22 October 2024
Many thanks, Adrian, for leaving this 5* review for Tracey in our Windsor Lettings team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
5/5
GoogleCheryl & Karen were both extremely helpful, they made the whole process as easy and as stress free as possible. I can’t thank them enough!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 22 October 2024
Hi Talia, Many thanks for your 5* review for Cheryl and Karen from our Windsor office. We're delighted to read that they made the property process as easy and stress free as possible for you. We will pass your comments on to both, and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
5/5
GoogleWe have recently let out our family home and couldn’t be more happy with the level of service we have received from Frost and more specifically Tracey. Super professional and helpful, nothing is too much trouble and we have every confidence our home will be looked after. I would absolutely recommend Frost to arrange and manage letting out a property.
Agent replied · 22 October 2024
Hi Helen Thank you so much for taking the time to write this 5* review for our Windsor Lettings office. We are delighted to read that you couldn’t be more happy with the level of service you received from Frost and especially Tracey. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleThroughout my very difficult and frustrating house purchase, Nicola has constantly kept me in the loop. She has advised me realistically when problems have arisen and has at all times negotiated fairly. Without her support and encouragement I think I would have given up.
1/5
GoogleJust took over renting a property. Left for the weekend and got alerted by home security that someone entered with a key (clearly visible in video) - tried to call but nobody is available on the weekend. Does not make me feel safe or happy to leave the property unattended. Needs urgent attention but seems that can’t be done
Agent replied · 22 October 2024
I am sorry that you have felt the need to place a review concerning a situation that arose over the weekend. Having investigated the issues raised, whilst I can fully understand your frustration at not being able to get into your flat on Sunday after returning from holiday, I feel that Tracey Brooks did everything she could to resolve the problem as quickly as she could. The issue resulted from cleaners attending on Saturday who were instructed NOT to lock the bottom lock but unfortunately they did. On Saturday and Sunday we operate a 24 hour emergency call out as our offices are not open from 4pm on Saturdays and this information is given to all tenants when they move in. However Tracey was keeping an eye on her emails even though she was attending a family event and as soon as she picked up that you were not able to gain entry, left the event and came into the office to get the management set of keys and meet you at the property so you could get in. As mentioned above, I fully understand your frustration but I am afraid the tirade of abuse that was given to Tracey was not justified as she had gone over and above to assist you. Email trails confirm that you were aware that works were being carried out while you were away so it should not have been a shock to see unknown people in the flat. We would, however, apologise as the bottom lock should not have been put on by the contractor which caused the issue and we will work to resolve any other outstanding issues as soon as possible.
5/5
GoogleThe Frost Partnership - Windsor have been absolutely fantastic. We have built fantastic relationships with Karen and Cheryl in particular and will remain loyal customers moving forward. Excellent Service, very professional and a second to none understanding of their customer base. Thank you for all your hard efforts working with us over the past year. We couldn't recommend you guys enough. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 22 October 2024
Hi Hollie, Many thanks for taking the time to write this 5* review for our Windsor team, in particular Karen and Cheryl. We are delighted to read that their professionalism and knowledge provided you with a property service that surpassed expectations and that you will remain loyal customers in the future. We will pass your comments on to both Karen and Cheryl and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFantastic service from Denise on a long and arduous sale! Nothing was too much trouble. Would highly recommend.
Agent replied · 23 February 2025
Many thanks for writing this fantastic 5 star Google review for Denise and our Windsor Sales team. It was great to hear that nothing was too much trouble and that you would highly recommend them. We will pass your comments on to Denise and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleDenise was incredible and really went above and beyond to complete the sale. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Agent replied · 22 October 2024
Thank you, Dan. That's fantastic to read; we're so pleased that Denise from our Windsor team went above and beyond to complete your sale. We will pass your comments on to Denise and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleHaving recently leased through Sinead McMahon and Tracey Brooks from the Frost Partnership in Windsor I can thoroughly recommend their services. We had just relocated from Sydney so a few new leasing requirements had to be considered. They communicated so clearly and efficiently the whole process became effortless whilst very welcoming assisting us newcomers. Highly recommend these two professionals. Cameron Macdonald & Steven TranPositiveResponsiveness, Professionalism
Agent replied · 22 October 2024
Hi Cameron, Many thanks for taking the time to write this 5* review for our Windsor Lettings team . We are delighted to read that Sinead and Tracey have made the whole process effortless and communicated clearly and efficiently. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
TrustpilotJamie Woodman
Good customer service
5/5
GoogleVery professional and always accommodating. Arranged viewings quickly with Jackson and Tracey who made the process clear and easy.
Agent replied · 11 January 2025
Hi Iain - Thank you so much for taking the time to post this 5 star Google review for Tracey and Jackson from our Windsor Lettings team. We are so pleased to hear that they were very professional and made the process clear and easy. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
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