Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBad customer service. Avoid this company.
Lean · 26 January 2024
Agent replied · 22 October 2024
We take all feedback seriously and we would like to look into this. However, we do not have any record of contact with our Windsor office and therefore have no contact details for you.
We would be grateful if you could email your contact information and details of the issue you would like to discuss to marketing@frostweb.co.uk and a manager will contact you.
If, however you have submitted this review in error, please remove it as this negatively affects our business.
Kind regards
★★★★★ 2/5
GoogleWeb site has option to filter "under offer" but then shows those properties that are sold!?!
David · 5 November 2024
★★★★★ 1/5
GoogleAwful company to have to deal with, if I could leave a negative star rating I would.
Bob · 23 August 2024
★★★★★ 5/5
GoogleExtremely professional service from Karen and Cheryl. They both made sure I was settled in, despite the current situation we’re facing. I highly recommend.PositiveProfessionalism
Stephanie · 23 October 2020
Agent replied · 22 October 2024
Hi Stephanie,
Many thanks for your 5* review for Karen and Cheryl from our Windsor office. We're delighted to read that they provided a friendly and professional service, which helped you settle in to your new property despite the Covid-19 situation.
We will pass your comments on to both and to our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFrost Lettings have given us a very good service. Personable and informative with excellent communications, responding speedily with curtesy and empathy. Highly recommended. Thanks Jo and Karen!
Kristina · 24 October 2019
Agent replied · 22 October 2024
Hi Kristina,
Thank you for taking the time to write this 5* review for Jo and Karen in the Windsor office. We're delighted to hear that they have provided you with a professional and personable property service. We will pass your comments on to them both and to our senior management team. Best wishes from all at The Frost Partnership Estate Agency
★★★★★ 1/5
GoogleVery bad experience I've had with them . Nearly became homeless for sometime because of them
Maria · 23 October 2021
Agent replied · 22 October 2024
Hi Maria
We take all feedback seriously and would like to look into this. However, we have no record of any contact from yourself with our Windsor office and therefore no contact details for you.
Please email your contact information and details of the issue you would like to discuss to marketing@frostweb.co.uk and a manager will contact you.
Kind regards
★★★★★ 4/5
GoogleWe needed a place in a hurry and Frost were very accommodating to assist us.PositiveProfessionalism
David · 23 October 2020
Agent replied · 22 October 2024
Hi David,
Many thanks for taking the time to write this review. We would have loved to have receive 5 stars from you. Is there anything additional we could have done to achieve that?
Best wishes from all at The Frost Partnership
★★★★★ 1/5
GoogleI have never had any issues with any other letting agency but Frost is just the worst. Especially, some of its agents. I would honestly advice to consider literally any other agency.
Artsy · 23 October 2022
★★★★★ 5/5
GoogleLong standing professional estate agents
Graham · 23 October 2021
Agent replied · 22 October 2024
Many thanks for leaving this 5* review for the Windsor team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent experience. Everyone very supportive and proactive.
Sergio · 23 October 2020
Agent replied · 22 October 2024
Hi Sergio,
Many thanks for writing this 5* review for our Windsor team. We're delighted to read that you received a supportive and proactive property service.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotHe was great.
Nnenna · 3 September 2026
★★★★★ 1/5
TrustpilotShysters.
James · 3 September 2026
★★★★★ 5/5
Googlevery professional and always trying the best for customers
Vipul · 24 October 2018
Agent replied · 22 October 2024
Many thanks for taking the time to write this glowing 5* review. We're delighted to hear that you received excellent service and will pass your comments on to the team. Best wishes
★★★★★ 5/5
GoogleFrosts have proved to fair on price relative to other estate agents. All of their team have worked efficiently on our behalf. They have been on the ball and very personable throughout the process. Keep up the good work.
Paul Heckford
.
Paul · 24 October 2017
★★★★★ 5/5
GoogleFantastic service from Jo Ball at frost estate agents, what a genuine person. No hidden fees, no extras. Straight from the beginning, made me feel like I knew her for years. Thank you Jo.
Great to have dealt with you
Alban · 24 October 2017
★★★★★ 1/5
GoogleOnce you are paying rent, the customer service ends.
Kerrangutang666 · 23 October 2023
★★★★★ 5/5
GoogleRecently rented a house from the team here, and couldn't have asked for better all-round service. Personable people too, highly recommend it for the Windsor/Eton area
Rut · 25 October 2014
★★★★★ 5/5
TrustpilotWent above any beyond!
Rating only, no written review.
Mr · 21 December 2025
★★★★★ 5/5
TrustpilotReally good viewing on time and polite
Rating only, no written review.
Marco · 16 October 2025
★★★★★ 5/5
GoogleThe staff are very helpful. They are providing excellent service
An · 24 October 2017
★★★★★ 3/5
GoogleRating only, no written review.
Baint · 23 October 2023
Agent replied · 22 October 2024
We take all feedback seriously. However, we do not have any record of contact with our Windsor office and believe that you may have left this review in error.
If you did so, we would ask you to remove it please as it negatively affects our overall rating and impacts on our business.
Kind regards, The Frost Partnership
★★★★★ 5/5
GoogleRating only, no written review.
Sophie · 23 October 2023
Agent replied · 22 October 2024
Hi Sophie - Many thanks for leaving this 5* review for our Windsor team, very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 4/5
GoogleRating only, no written review.
E · 23 October 2022
★★★★★ 4/5
GoogleRating only, no written review.
James · 23 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
