Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSending a message to any students thinking of using this lettings agency.
I would strongly advise the students of Winchester to avoid this organisation, they show no student support nor morality toward the student status. Not only do they rinse your loan but they take pleasure in doing so, and offer no advice or professional help in the process. They are only out to help themselves and benefit the pockets of their rich landlords.
Money obsessed pigs!NegativeResponsiveness, Quality, Professionalism, Value
Melina · 27 June 2021
Agent replied · 26 June 2024
Dear Melina, I am very sorry to read of your dissatisfaction following your recent Winchester tenancy.
Having looked into the issues that you raised with your property manager and landlord and reviewed your inventory and check-out reports I can see that;
The independent inventory confirms ‘that the property looked professionally cleaned at 2nd August 2019’ and this was supported by a cleaning receipt.
The independent check out report at end of tenancy confirmed that ‘the property required further cleaning’
Total cost of commercial cleaning throughout, ready to re-let was £152 cost per person.
£25.00 applied for a scorched desk which you helpfully confirmed was your responsibility. Your housemates agreed and accepted these deductions.
You mention that your landlord attended without warning. Your landlord advises that he attended periodically to maintain the garden, I can see emails to the household advising of these visits on our management system
Thank you for taking the time to feedback. I hope our emails and this information helps you understand why we and your landlord deemed the cleaning costs necessary, based on the condition of the house as reported in the check out report.
Kind regards,
Julian Bessey
Director
★★★★★ 5/5
GoogleI’ve been talking with El back and forth about a student second year house for me and my friends. She was absolutely brilliant as she was sending me properties that fit our criteria we had previously spoken about and was available to answer any questions I had about any and every property. Yesterday we negotiated with the landlord and agreed a let and it wouldn’t have been possible without her and her keenness for us to have the best house possible. I would definitely recommend corresponding with Martin & Co as El made the process quick, painless and enjoyable. I can’t wait to celebrate with my friends and move into our new amazing house.PositiveResponsiveness, Quality, Professionalism
Olivia · 27 June 2021
Agent replied · 26 June 2024
Hi Olivia, that’s brilliant feedback! Thank you very much for sharing it here. I have passed on your kind words to El. All the very best for your great new house - congratulations on that.
Julian Bessey
Director
★★★★★ 5/5
GoogleMy son and myself was able to view 156 Greenhill Road Winchester,as my son is moving out of the University's accommodation and we were looking for a house share for him,myself and my son were able to view the above property with Bonnie of Martin and Co,she was very helpful in detailing a lot of information about the process of renting a room in this house,it was one of the properties that my son was hoping to see and we were able to look around and speak to the current tenants and my son seemed happy that it wasn't too far from the University or shops and that he had a choice of rooms to view,I felt that Bonnie gave us lots of information and space to view the property,I felt unrushed and that we were told that if we needed more information then we just had to get in touch for this
Sharon · 27 June 2021
Agent replied
Delighted to read this feedback - thank you very much for sharing it. I will be sure to let Bonnie know.
All the best with your son’s new accommodation.
Julian Bessey
Director
★★★★★ 5/5
GoogleKarl was very helpful!!
Kevin · 22 March 2024
Agent replied · 13 April 2024
Thank you for your feedback Kevin.
Julian Bessey
Director
★★★★★ 5/5
GoogleBen has been very flexible and helpful with any issues that have arisen. Very professional and understanding. Very nice property for a reasonable price also.PositiveResponsiveness, Professionalism
Eleanor · 1 June 2022
Agent replied · 31 May 2024
Thanks for your great feedback.
I’ll be sure to share it with Ben.
Happy new home!
Julian Bessey
Director
★★★★★ 1/5
GoogleI was a tenant (with my two children) at a central Winchester property for four and a half years. When we moved out we were presented with a deeply cynical exit report (solely) of extreme close-ups of structural defects and accused of having not cleaned the property. This was simply untrue - the flat was cleaned to a high standard and when I complained to the Deposit Protection Service with overwhelming photographic evidence, they strongly concurred, granting me significant monies - I'd have received significantly more had I been able to provide more evidence. The conduct of the property manager I had to deal with was fundamentally mendacious & dishonest throughout and I'm now taking my case to the Rental Ombudsman for further investigation. I found the whole experience upsetting and unpleasant - such conduct from a well-known letting agency was entirely unacceptable, and I would HIGHLY recommend any potential tenants reading this make sure you take as many photographs as you can at the beginning and end of your tenancy, to protect yourself against such fraudulent behaviour from Martin & Co. Beware.NegativeQuality, Professionalism
Provincials · 14 June 2021
Agent replied · 13 June 2024
Thank you for your feedback. I am very sorry to read that you feel that your checkout was handled unfairly.
The reason that you received the detailed photographic report that you mention, was because we use third party, independent inventory clerks to conduct;
Photographic and written Inventory, the day before move in
Photographic and written check-out, the day after end of tenancy
This is deemed the fairest way for end of tenancy property condition to be evaluated and is the Deposit Protection Service’s preferred working practice.
The checkout report, included the following in its summary, it was for these reasons that professional cleaning was required.
It may be that if you engaged your own cleaners that they unfortunately let you down.
‘The property does not appear to have been thoroughly cleaned in advance of exit or regularly ventilated during the tenancy. There is mildew spotting visible throughout to all walls, and this is particularly noticeable to areas around windows. Heavy mould spotting is present to the lounge curtains. The dishwasher has a considerable amount of mould and a strong odour present inside. There are large areas of scale build up in the bathroom and en-suite. Mould marking is present to the edge of the bathroom door. The property would benefit from a professional deep clean in order to return to the same cleanliness level described at inventory’.
Julian Bessey
Director
★★★★★ 5/5
GoogleAbsolutely the best of the best, Steve, Laura and Karl, each and every one of them a professional from start to finish.
We came to them with an unusual situation, having relocated from Spain, found it very difficult to find somewhere to rent, but they were absolutely fantastic!!
They took a lot of pressure off us, found us swiftly and inexpensively a property to rent in the interim, and we are super happy and have absolutely no hesitation in giving this company the highest praise, thank you so much all of you at Martin and Co, Winchester, we cannot thank you enough xxxPositiveResponsiveness, Quality, Professionalism, Value
Fiona · 13 June 2021
Agent replied · 12 June 2024
What a stunning review to read - thank you so much for sharing your feedback!
Happy new home to you both.
Julian Bessey, Director
★★★★★ 5/5
GoogleExcellent help!
Piers went above and beyond to secure me a property very grateful
Ben · 28 July 2023
Agent replied · 3 August 2023
Great feedback to read Ben.
Thank you so much for sharing it. … More
★★★★★ 5/5
GoogleI dealt with Bonnie, she was extremely helpful and helped progress the sale through very quickly for us. Would certainly recommend Martin & Co Winchester.PositiveResponsiveness, Professionalism
Glenn · 27 May 2022
Agent replied · 26 May 2024
Thanks for your kind feedback Glenn. Very pleased we could assist. I’ll be sure to let Bonnie know.
Julian Bessey
Director
★★★★★ 5/5
GoogleHaving been recommended Martin & Co by a mutual contact, I was curious to find out for myself how their service compared to other Agents in the area. I am pleased to say that my experience to date has been very positive. The whole team have been responsive to queries and communication has been excellent. They clearly work as a team and if one person doesn't have an answer, they will find someone who does and get back to you in short order. I will certainly use again and would recommend Martin & Co's services to landlord and tenant alike.PositiveResponsiveness, Quality, Professionalism, Value
Jake · 4 June 2021
Agent replied · 3 June 2024
Thank you very much for your kind feedback Jake, which is very much appreciated. I shall share it with the team.
Delighted we could help with a swift let for you!
Julian Bessey
Director
★★★★★ 5/5
GoogleAlex is incredibly efficient, friendly and personable.
Saadnah · 12 January 2024
Agent replied · 7 February 2024
Great feedback to read - glad we could help!
Julian Bessey
Director
★★★★★ 1/5
GoogleI was a tenant (with my two children) at a central Winchester property for four and a half years. When we moved out we were presented with a deeply cynical exit report (solely) of extreme close-ups of structural defects and accused of having not cleaned the property. This was simply untrue - the flat was cleaned to a high standard and when I complained to the Deposit Protection Service with overwhelming photographic evidence, they strongly concurred, granting me significant monies - I'd have received significantly more had I been able to provide more evidence. The conduct of the property manager I had to deal with was fundamentally mendacious & dishonest throughout and I'm now taking my case to the Rental Ombudsman for further investigation. I found the whole experience upsetting and unpleasant - such conduct from a well-known letting agency was entirely unacceptable, and I would HIGHLY recommend any potential tenants reading this make sure you take as many photographs as you can at the beginning and end of your tenancy, to protect yourself against such fraudulent behaviour from Martin & Co. Beware.
Provincials · 1 June 2021
Agent replied
Thank you for your feedback. I am very sorry to read that you feel that your checkout was handled unfairly.
The reason that you received the detailed photographic report that you mention, was because we use third party, independent inventory clerks to conduct;
Photographic and written Inventory, the day before move in
Photographic and written check-out, the day after end of tenancy
This is deemed the fairest way for end of tenancy property condition to be evaluated and is the Deposit Protection Service’s preferred working practice.
The checkout report, included the following in its summary, it was for these reasons that professional cleaning was required.
It may be that if you engaged your own cleaners that they unfortunately let you down.
‘The property does not appear to have been thoroughly cleaned in advance of exit or regularly ventilated during the tenancy. There is mildew spotting visible throughout to all walls, and this is particularly noticeable to areas around windows. Heavy mould spotting is present to the lounge curtains. The dishwasher has a considerable amount of mould and a strong odour present inside. There are large areas of scale build up in the bathroom and en-suite. Mould marking is present to the edge of the bathroom door. The property would benefit from a professional deep clean in order to return to the same cleanliness level described at inventory’.
Julian Bessey
Director
★★★★★ 5/5
GooglePiers was really helpful with helping us find the right house for us, despite people dropping out and it not being particularly easy, he was understanding and we wouldn’t have been able to do it without him.
Em · 22 February 2024
★★★★★ 5/5
GoogleIt has been rather stressful trying to find a student house for our second year, when everyone is at different parts of the country due to lock-down, but we have been working with Dawn who has been incredibly patient and helpful. She has kept us all up to date on what is happening and has been able to explain anything we have been stuck on, and altogether has been friendly and understanding throughout. So far Martin&Co have been great to work with, and am excited for the year ahead! :)PositiveResponsiveness, Quality, Professionalism, Value
Elizabeth · 24 May 2021
Agent replied · 23 May 2024
Thank you very much for sharing your great feedback Elizabeth. I will be sure to share it with Dawn. Very pleased we could assist!
Julian Bessey
Director
★★★★★ 5/5
GooglePiers was extremely helpful, kind and professional!
Abi · 9 January 2024
Agent replied · 6 February 2024
Thank you for your feedback Abi.
Glad we could help.
Julian Bessey
Director
★★★★★ 5/5
GooglePiers provided plenty of detail about each property during the viewings. He was very helpful and seemed very enthusiastic. Couldn’t have been any better! Really happy the service and I know this agent has a very good reputation
Izzyexistent · 12 November 2024
Agent replied · 3 December 2024
Thank you very much for your feedback - really pleased to read it.
Happy new home to you.
Julian Bessey
Director
★★★★★ 5/5
GoogleVery professional letting agent, everything clearly communicated and very helpful during process.
Harley · 26 September 2025
Agent replied · 29 September 2025
Many thanks for your feedback!
Happy new home to you.
Julian Bessey
Director
★★★★★ 5/5
GoogleGeorgie is very professional and friendly.
Obeng · 10 June 2025
★★★★★ 5/5
GooglePiers was really lovely and bubbly, and was so helpful with answering all the questions we had about the student property!!
Phe · 26 November 2024
★★★★★ 5/5
GoogleThank you Steve and Karl for all your help. Looking forward to moving in to my new home. Vino will be cooling in the fridge if you pop by.
Sue · 20 November 2021
Agent replied
Thanks for your kind feedback Sue. I’ll be sure to let Steve & Karl know. Glad we could help. A very happy new home to you.
Julian Bessey
Director
★★★★★ 5/5
GoogleMartin & Co have been our letting agency for over a year now and the service that we receive is excellent.
Our rented house wasn’t in the best state of repair when we moved in, but the Property Maintenance Team did a great job of getting essential maintenance sorted within 48 hours.
Sue from the Property Maintenance Team has been really excellent with the recent damage to our fence due to bad weather. She arranged for a contractor to visit and quote within 24 hours of us reporting the issue, and for the works to be completed within a week.
Always responsive to emails and phone calls, and always professional and never had any issues. My partner and I have both rented for many years and never experienced such a helpful and professional team of people.
Briony · 30 April 2021
Agent replied
Fantastic feedback to read Briony. Thank you very much for sharing it! I will be sure to pass it on to Sue.
Julian Bessey
Director
★★★★★ 5/5
GoogleAlex was incredibly friendly, responsive, and helpful. She made the entire process smooth and stress-free, and their quick turnaround time was great. Thank you to her and her team for making it so easy.
Beth · 15 April 2024
★★★★★ 5/5
GooglePiers was really quick and helpful in sorting our property out!
James · 24 September 2023
Agent replied · 28 September 2023
Thank you for your feedback.
Very pleased we could help!
Julian Bessey
Director
★★★★★ 5/5
GoogleAlex has been very helpful with helping me so far with understanding and good advice.
Janek · 4 June 2023
Agent replied · 4 July 2023
Thank you for your kind review.
I am really pleased the team could help you.
Julian Bessey
Director
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