Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI find Martin n co staff very rude and unhelpful. Each time I phone up to make a complete about there tenants in a house around the Winchester area they unwilling to do anything about the noise and also blocking a private drive way each time . I have spoke to the tenants a few times and all I get is verbal abuse and Martin n co do nothing about this .
Leslie · 29 March 2022
Agent replied
Please contact me, the owner of Martin & Co, Winchester, or our Operations Director, Steve Thomas, so that we can get details and assist you in your complaint. We are on 01962 843346 Option 1. Thank you.
Julian Bessey
Director
★★★★★ 5/5
GoogleAbbie Stanistreet was incredibly helpful. She was always very responsive and really helped me to find my next student accommodation. Couldn't recommend this company highly enoughPositiveResponsiveness, Quality, Professionalism, Value
Declan · 27 May 2021
Agent replied · 26 May 2024
Great feedback Declan - thank you!
I’ll be sure to let Abbie know.
Julian Bessey
Director
★★★★★ 5/5
FacebookThanks ever so much Martin and co Winchester for finding fabulous house for me and my wee dog. Very nice to deal with especially Julian very nice and professional chap indeed 10 out of 10,Nick.
Nick · 18 June 2019
Agent replied · 3 May 2023
Very kind of you Nick! Thank you!
★★★★★ 4/5
GoogleMyself and 5 other girls have had a great experience in finding our student house with Martin & Co in Winchester.
Jordan who we were first introduced to, and also who showed us around the house, has been absolutely amazing and so informative. He also helped us in as many ways possible for us not to lose the house we really wanted, and ways around things we would never of thought of ourselves.
Many other staff members, e.g Karl, Steve and Dawn, have also been very reliable and good in being fast at getting things done and always being happy to help us no matter what the question!
Overall, Martin and Co have been great with dealing with any problems we've had along the way and made our house hunting experience as stress free as possible, Thanks again :)
Faye · 4 July 2020
Agent replied
Thanks for sharing that great feedback Faye! I will be sure to share it with the team.
Hope you guys are all very happy in your new home.
Julian Bessey
Director
★★★★★ 5/5
GooglePiers was very quick at responding to any queries and was very useful at answering at any questions.
Hannah · 19 November 2024
★★★★★ 5/5
GooglePiers was amazing at helping us around our property viewing. Along with his speedy replies and explanations of the process, this has been a quick, easy and stress free renting process!
Leanne · 9 April 2024
★★★★★ 5/5
GoogleHad a great experience letting from from Martin and Co. Bonnie was really helpful and had great communication, and everything was organised so quickly would highly recommend.PositiveQuality, Professionalism
Nadine · 27 May 2021
Agent replied · 26 May 2024
Really pleased we could help Nadine.
Thank you for sharing your feedback here. I will be sure to let Bonnie know.
All the best for your new home!
Julian Bessey
Director
★★★★★ 5/5
GoogleEmily was very helpful sorting out the tenancy agreement.
Matty · 17 August 2023
Agent replied · 18 August 2023
Thank you for your feedback.
Glad we could help!
Julian Bessey
Director
★★★★★ 4/5
GoogleWe were looking for a rental property for my mother whilst we were overseas. Once we connected with a named individual- Alex - we had a very good experience. Alex communicated effectively and very timely and was very helpful throughout the entire process.
Maria · 15 June 2024
Agent replied · 29 June 2024
So pleased we could make your search easy.
Thank you for your feedback.
Julian Bessey
Director
★★★★★ 1/5
GoogleHaving used various lettting agents around the country this is by far the worst letting agency. From the first day I moved into the property, they have not checked it properly and the hot water and heating supply was not turned on. When asked about this, their technician wanted to charge me for having to visit to set it up. I had to raise that this was their responsibility in order not to be charged extra. They brought a dirty washing machine which apparently was taken out of the property initially to charge me extra in the final rent. The property was very superficially clean, kitchen was sticky. They do not provide all the necassary information and they try to get as much money as possible from a tenant, their paperwork for contract renewal is not communicated to the tenant by the required date that they have supposed to set as notice periods and althought they do not clarly state that it is not permitted to extend a tenancy contract by a week or so which is something that other credible letting agents provide and rather they want to charge you fully the month's rent. The overall service to tenants is very poor as other tenants have also stated and does not deserve even one star. I would never recommend this letting agency to anyone I know. The landlords are by far the worst too.
Aria · 29 March 2020
Agent replied
Dear Mandy,
I am very sorry to read of your dissatisfaction.
Checking the independent inventory inspection for the start of your tenancy, it reports that, ‘the property is in excellent order throughout and has been professionally cleaned’. This inventory was signed by you as accurate and accepted with one annotation, a mark on a carpet. In such a situation please let us know of any issue so we can get a cleaner back for you.
Checking our maintenance log I see that on your move in day, your boiler was switched off. Our Property Manager sent a boiler repair man, who switched the boiler on for you, at no cost that evening.
With regard to the washing machine, the property was offered for rent without a washing machine. As you requested a machine, the landlords bought and supplied a machine. This machine was used, apologies if it was not clean on arrival.
With regard to your end of tenancy, notice to end, counts from your rent due date. Under your AST tenancy agreement, your rent months run in calendar months from rent due date, rather than the day you advise intent to leave.
If any of us can assist further, please let me know.
Kind regards,
Julian Bessey - Director
★★★★★ 1/5
GoogleI would not recommend renting through Martin and Co, from the beginning they've been completely disorganised and seem to be lacking any initiate. When we moved into the property it had been cleaned very poorly, even though it had apparently been cleaned twice professionally, and required us to re-clean it. We were told the property would be unfurnished but upon moving in we found that the property was partly furnished which the letting agent apparently had no knowledge of. The solution was for my partner to spend a whole day dismantling furniture to store it in the attic.
They never reply to my emails when I have questioned mould that was written in the inventory and we have been blamed for the mould after an inspection even though I had emailed and queried the mould from the get go. I currently have 4 emails sent to them that have never been replied to.
We have also been told off for leaving "clutter" out for a viewing as the house is up for sale after only being given 12 hours notice of the viewing - which is illegal.
I've been nothing but disappointed so far and they've caused me a lot of unnecessary stress. We are currently looking to buy and are actively avoiding any houses for sale through Martin and Co because I no longer trust their organisation
Victoria · 29 March 2020
Agent replied
Dear Victoria,
I am very sorry to read that your tenancy has had these issues.
I hope that from my voicemail and our emails of the last 24 hours that you know that we take this seriously and wish to ensure the remainder of your tenancy is as enjoyable as possible.
Please be assured that the detailed photographic inventory protects you with regard to any pre existing marks such as the mould noted. A cleaner is being sent back to clean that again.
As you know, we are not the selling agent booking viewings on the property, but liaise with their requests as your managing agent.
I know your landlord is very grateful for your assistance in that.
Kind regards,
Julian Bessey - Director
★★★★★ 5/5
GoogleI was a tenant with Martin and Co last year as a student and they were absolutely superb with their service. I came to appreciate what a lovely team they are. This year, struggling to find a property to rent around christmas was hard itself- especially as we were moving out from our current flat by the beginning of January. But Jordan came to the rescue by helping both my friend and I secure a house share. Honestly, cannot appreciate the help enough. Thanks!
Nichole · 29 March 2020
Agent replied
Thank you for your great feedback Nichole! We are delighted to help again. Happy new home.
Julian Bessey, Director
★★★★★ 5/5
TrustpilotFeedback for Karl
Karl was lovely when showing us around houses. He answered all our questions and was very professional!
Katie · 21 November 2024
★★★★★ 5/5
GoogleAbsolutely fantastic crew at Martin & Co. They are ALWAYS on top of things and eager to help in an incredibly friendly and professional manner. Incredible letting agency! *Love* their Winchester office!! Gorgeous! Wonderful people and a very nice place to visit to 'do business' (Sort a new tenancy agreement!) Thank you to Martin & Co. for all that you do for us and the community!! You guys are *Awesome* - Heidi Clinton, AndoverPositiveResponsiveness, Professionalism
Heidi · 27 June 2021
Agent replied · 26 June 2024
Wow! What a fantastic review to receive Heidi. Thank you so much for sharing it here. I shall let the team know. Glad we are looking after you!
Julian Bessey
Director
★★★★★ 1/5
GoogleI would not recommend Martin and Co to anybody, especially younger people or students. I don't even know where to begin, the complete lack of professional standards throughout my two tenancies has been a great disruption to my final year of … More
Amelia · 21 August 2025
★★★★★ 5/5
TrustpilotI have really been taken care of by…
I have really been taken care of by Emily, she has great customer service. Is very proactive, is a good listener and has always kept in touch and recommended properties that maybe of interest to me.
Ámma · 4 October 2024
Agent replied · 8 October 2024
Thank you for your kind feedback.
Very pleased that we could assist you and understand your needs.
Julian Bessey
Director
★★★★★ 5/5
GoogleIncredibly quick to provide information. Efficient and super super friendly. The Property is in fantastic condition and a great location, everything described in the brochure was 100% accurate
Clare · 6 April 2021
Agent replied
Thank you very much for your kind feedback Clare. Glad you are happy in the property!
Julian Bessey
Director
★★★★★ 3/5
GoogleEdited this review because i’ve come to realise Martin and Co are very hit or miss with their services. Sometimes, they’ll be great at accommodating your needs, other times it seems like they don’t care you’re renting from them.
Emily · 13 August 2024
Agent replied
Thank you for your kind review Emily.
Happy new home to you!
Julian Bessey
Director
★★★★★ 5/5
GoogleGreat service. Staff were attentive to my requirements, polite and found suitable property for viewing. Scheduled viewing was at agreed time and I was given time to view property at leisure without being rushed. Property offered was in good condition as per description and photographs shown. Thank you to the staff at Martin & Co Winchester for all their help.
Cyberped · 21 April 2023
Agent replied
Thank you very much for your kind review.
Delighted we could help.
Happy new home!
Julian Bessey
Director
★★★★★ 5/5
GooglePiers was lovely, gave us time to look around and was a gentleman throughout our viewing.
Matthew · 26 November 2024
★★★★★ 5/5
GoogleMolly was really helpful. Excellent customer service
THOMAS · 29 March 2025
★★★★★ 5/5
GoogleKarl was very kind and approachable answered all the questions I’ve got, and was helpful throughout the process. Made choosing and moving into one of the property a smooth process !
Calvin · 29 February 2024
★★★★★ 5/5
GoogleI have been looking for a property that was just right and would take a pet.
From the moment I first made contact the service I was provided with was prompt, professional, friendly and knowledgeable.
In these times of Covid and the restrictions that this imposed, the service I received was great, with my request to view, and subsequent questions that when raised were dealt with promptly. Great communication. Would recommendPositiveResponsiveness, Quality, Professionalism, Value
RT · 2 June 2021
Agent replied · 1 June 2024
Thank you very much for your feedback. Really pleased we could help.
All the best in your new home!
Julian Bessey
Director
★★★★★ 5/5
GoogleWonderful agency with friendly and informative staff, especially Alex. Would definitely recommend.
Ruvarashe · 25 March 2023
Agent replied · 7 April 2023
Thank you for your kind feedback.
Julian Bessey
Director
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