Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleReally bad experience. Went to view a lovely cottage, letting advisor was lovely. We then put an offer in as liked the place and they said they would check with landlord and get back to us, they never did despite sending reminder emails.
So we’ve lost out on the place and landlord had lost out on renting out the place. Just frustrating when they don’t even have the decency to reply or even say the offer hasn’t been accepted…
Really unprofessional.
Katie · 20 March 2024
Agent replied · 30 July 2023
Hi Katie, we are sorry to read your review. For this particular property, the landlord was waiting for all offers to come in from potential tenants before wanting to progress onto accepting any offers, though we have received confirmation that our Winchester team has now contacted you with an update. However, if you would like to discuss your experience further, please do send more details to feedback@carterjonas.co.uk.
★★★★★ 4/5
GoogleI rent my property through Carter Jonas and I would recommend them as an estate agent. The main reason for this is the ease of contact with Lauren, our property manager. She always responds very quickly and contacts me if any issues as soon as she can. Problems at the property are resolved quickly and professionally.
Teresa · 20 March 2025
Agent replied · 20 March 2026
Hi Teresa, thank you for your review. It's great to hear that you are pleased with the prompt and professional service provided to you by Lauren. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
GoogleAn excellent, professional and well organised team! I was so glad to have such a personal and seamless experience with Sophie on my house purchase. Especially as a first time buyer. Tara the sales coordinator is also worth mentioning for her diligence and dedication!
Jess · 3 August 2025
Agent replied · 2 September 2025
Hi Jess, thank you for your review. It's great to hear that you had such a positive and 'seamless' experience with Sophie, Tara and our Sales team in Winchester. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
GoogleI’ve been renting in Winchester with Carter Jonas for just over a year, they are the best Estate Agent I have dealt with.
Our agent Lauren Cowley has done an outstanding job. She responds and acts on any problems in brilliant time whilst also giving us the space to enjoy living in the property.
James · 20 March 2025
Agent replied · 20 March 2026
Hi James, thank you for your review. It's great to hear that you feel so well-supported by Lauren. Please do let us know if there's anything that we can help you with.
★★★★★ 5/5
GoogleExcellent job from Sophie and Alison, they kept us informed throughout with great efficiency. They moved swiftly and skilfully to deal with issues as they arose. Can't praise them highly enough!
Nick · 20 November 2025
Agent replied · 20 March 2026
Hi Nick, thank you for your review. It's great to hear that you received such an excellent service from Sophie and Alison. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
GoogleWe sold my parents' house through Carter Jonas and could not be happier with the service. Sophie, our agent, was in touch with us at all times throughout the process. The marketing was slick and professional and she found a buyer for us very quickly. I would highly recommend this agency.
Fiona · 20 March 2025
Agent replied · 11 November 2024
Hi Fiona, thank you for taking the time to leave a review. We are so pleased to hear that Sophie was able to provide such a great service throughout the sale of your parents' house. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
GoogleI have used Carter Jonas to let and manage a property for me in Winchester since 2011. I have never had more than a two week gap between tenancies and have found they have always informed me of and dealt swiftly with any issues for the tenants as quickly as possible.
Sarah · 20 March 2025
Agent replied · 20 March 2026
Hi Sarah, thank you for your review. It's great to hear that you have received such an efficient and reliable service from our Lettings team. Please do not hesitate to get in touch if you need anything at all.
★★★★★ 5/5
GoogleWould not hesitate to recommend Carter Jonas. It was a pleasure to work with Alison, who was always extremely professional and easy to contact and communicate with. Very grateful to her and the team at the Winchester office for the excellent service in ensuring the completion of our sale.
Susan · 20 March 2025
Agent replied · 19 June 2024
Hi Susan, thank you for your kind review. We are delighted to hear that you received such an excellent service from Alison and the team. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
GoogleLauren has been a pleasure to work with even through non ideal situations. My husband and I have really appreciated her hard work.
Alyssa · 20 March 2024
Agent replied · 30 July 2023
Hi Alyssa, thank you for your review. We are so pleased that Lauren has provided you with such a positive experience. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
GoogleI'm so happy that we found Rob at Carter Jonas. He has gone out of his way to help us secure our house sale, and even with proceedings towards moving in thereafter. A genuinely good guy with a lot of experience and knowledge, very …
Lara · 22 April 2025
Agent replied · 20 March 2026
Hi Lara, thank you for your review. We are so pleased to hear that you received such an attentive service from Rob. Please do not hesitate to contact us again in future when you're ready for your next move!
★★★★★ 5/5
GoogleCarter Jonas have managed our rental property for the past three years. The Property Manager, Lauren Cowley, has always provided an excellent stress free service with minimal input from us. She is focussed on the tenancy agreement and ensuring it is adhered to by both parties.
D · 20 March 2025
Agent replied · 20 March 2026
Hi David, thank you for your review. We are so pleased to hear that you Lauren has been able to make the lettings process as stress-free as possible for you! Please do let us know if you need anything from us at all.
★★★★★ 5/5
GoogleWe have been renting a house through Carter Jonas for three years now and are about to begin our fourth year. The whole team have been consistently wonderful and supportive with every aspect of renting this property, going out of their way …
Susanna · 22 April 2025
Agent replied · 20 March 2026
Hi Susanna, thank you for taking the time to leave a review. We are delighted to hear that you have received 'consistently wonderful' support from Lauren and the team and that you feel safe and secure with us. Please do not hesitate to contact us if you need anything at all.
★★★★★ 5/5
GoogleRobert worked incredibly hard to sell my flat and I'm extremely grateful for his experience, enthusiasm and resourcefulness.
Sophie · 20 December 2025
Agent replied · 20 March 2026
Hi Sophie, thank you for your review. We are pleased to hear that you received such a great service from Robert. Please do not hesitate to get in touch if there's anything else that we can help you with.
★★★★★ 5/5
GoogleCarter Jonas have been our property managers for a series of commercial and residential properties over many years and the service has been consistently been of a high quality. A special mention in particular to Rob and Lauren who look after us.
Kemback · 20 March 2025
Agent replied · 20 March 2026
Hello, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Rob and Lauren across multiple commercial and residential properties. Please do not hesitate to contact us if you need anything at all.
★★★★★ 5/5
GoogleCarter Jonas's staff is excellent to deal with; all my queries concerning my rental property are answered promptly and efficiently. Everyone at the company is friendly and helpful- who could ask for anything more? Lauren Cowley contacts me …
Kaye · 22 April 2025
Agent replied · 20 March 2026
HI Kaye, thank you for taking the time to leave a review. We are delighted to hear that you have had such a positive experience with Lauren, Jayne and the team! Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
GoogleFirstly I would to say what a great help the staff have been on purchasing our first home
Chris gooch/alison/Kevin were excellent.
All very polite and pleasant to talk to!
Each time I called the office they were so efficient to help with any problems and questions I needed answering.
Chris gooch went above and beyond even over the Christmas period!!
Such a great help and a honest straight to the point guy.
Faultless service provided by Carter jonas.
Highly recommended.
They are Not you average estate agent.
Thankyou so much
The · 20 March 2020
★★★★★ 5/5
GoogleWe work with the property management team on a regular occasion and both Julia and Lauren are superb. Always friendly, responsive and proactive. Having seen how professionally they work I wouldn't hesitate to let my property with them.
Jessica · 20 March 2025
Agent replied · 19 June 2024
Hi Jessica, thank you for your review. We are so pleased to hear how impressed you are with our dedicated property management team! Please do let us know if there's anything you need from us.
★★★★★ 5/5
GoogleGreat team of people here, Lauren is awesome and always there to help
Gary · 20 March 2024
Agent replied · 30 July 2023
Hi Gary, thank you for your review highlighting the helpful service you have received from Lauren and our team. Please let us know if we can help you with anything else in the future.
★★★★★ 5/5
GoogleThe sale on my mother’s house completed, I am highly satisfied with the efforts of Chris Gooch and team. As I currently reside abroad, I relied heavily on Carter Jonas to manage all aspects of the sale. The team was efficient, professional and considerate of my particular needs and challenges. The process was straightforward, issues when they arose were dealt with quickly and thoughtfully. I felt very well looked after and I would highly recommend Chris Gooch and the Carter Jonas team.
Sarah · 20 March 2019
★★★★★ 5/5
GoogleCarter Jonas have been brilliant in securing the sale. I can’t praise Robert McLaughlin highly enough. He is professional, knowledgeable, personable and definitely the best estate agent I have ever used. I can’t recommend him highly enough!
Stephanie · 20 March 2025
Agent replied · 25 October 2024
Hi Stephanie, thank you for your review. We are delighted to hear that you had such a positive experience thanks to Robert's excellent service! Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
GoogleWe talked to a number of Estate Agents before putting our house on the market. Carter Jonas impressed us with their understated professionalism and realistic sales strategy; we were not misled. Kevin and his team worked very hard to find us buyers and to ensure that those buyers could back up their offers (including working through a Bank Holiday). The result was a solid sale that achieved the agreed target price. A protracted sale/purchase process (the fault of third party solicitors) was negotiated with diplomacy, candour and good liaison with all parties. Carter Jonas has a solid team that I would recommend to anyone.
Derek · 20 March 2018
★★★★★ 5/5
GoogleLauren Cowley and Carter Jonas have been great. They have been very responsive and seen to it that any issue is sorted out quickly. We are very appreciative that they have looked after us so well.
Konrad · 20 March 2025
Agent replied · 27 August 2024
Hi Konrad, thank you for taking the time to leave a review. We are so pleased to hear that Lauren and the team have looked after you during your time with us. Please do not hesitate to contact us if there's anything else that we can do for you.
★★★★★ 5/5
GoogleWe were shown around a beautiful house on Petersfield Road by a very professional and helpful agent (Alison) who answered all of our questions clearly and gave us plenty of information. She followed up when she has said she would, without applying pressure and tool further details to enable her to match us with our next home.
Catherine · 20 March 2024
Agent replied · 19 June 2024
Hi Catherine, thank you for your review. It's great to hear how helpful Alison was when trying to find your next home for you. Please do let us know if you need anything else at all.
★★★★★ 5/5
GoogleWe have had a great experience with Carter Jonas. We bought a house through them and are also selling another. Both were slightly more complicated than a standard purchase/sale due to timings, but they were very helpful in all aspects. When it came to selling our house, we were kept very well updated by Chris and Alison in all aspects so there was no need to chase. I would definitely recommend Carter Jonas.
Edward · 20 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.