Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid avoid avoid do not rent from this…
Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!
Jenny · 25 April 2023
Agent replied · 30 October 2024
Hi Jenny, we’re sorry to hear you do not feel positive about your tenancy. Having looked through our records it appears that repairs were addressed in a very quick manner, and that we discussed with you at the time that legally we can only return a deposit once a tenancy has concluded, rather than during a live tenancy. We would be very happy to discuss the matter with you further, and will be available at feedback@carterjonas.co.uk for any further feedback you have.
★★★★★ 5/5
TrustpilotCompletely reassuring
Absolutely excellent, we have been so impressed with Carter Jonas Winchester, every communication from Chris, Alison, Jemima and the team has been professional, friendly and most of all completely reassuring that they handle the sales process with experience, enthusiasm and consideration of the properties and property owners.
Helen · 29 May 2021
Agent replied · 30 October 2024
Hi Helen, thank you for taking the time to write us a review. We pride ourselves in providing helpful advice. We are very happy to have helped! Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotMy overall experience with Carter Jonas…
My overall experience with Carter Jonas has been great. Maddy in particular has been a huge help and with whom I’ve had the most correspondence. She is quick to respond to your queries and find a resolve to any issues. My relationship with Carter Jonas started in April 22 where they helped me to get the flat of my dreams at the time! The process was quick and simple and I cannot thank them enough. Sadly my tenancy has come to an end due to the landlord selling, however, Carter Jonas has been a huge help (AGAIN) in helping me with the move! I highly recommend this Agency. If you’re thinking about using them, do it!!
Nikita · 21 April 2023
Agent replied · 30 October 2024
Hi Nikita, thank you for your review. We are so glad that you are happy with the service provided to you by Maddy throughout your time with Carter Jonas. Please do get in touch if we can help you with anything else at all.
★★★★★ 5/5
TrustpilotProactive and responsive service
Proactive and responsive service. Excellent communication. Genuine care for us as customers (not always the case with Estate Agents). And ended up with a lovely property!
Andy · 2 October 2025
Agent replied · 17 October 2025
Hi Andy, thank you for your review. It's great to hear that you had such a positive experience throughout your time with us. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotCarter Jonas Residential Lettings…
Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.
Steve · 8 February 2021
★★★★★ 5/5
GoogleRobert worked incredibly hard to sell my flat and I'm extremely grateful for his experience, enthusiasm and resourcefulness.
Sophie · 11 December 2025
Agent replied · 10 October 2026
Hi Sophie, thank you for your review. We are pleased to hear that you received such a great service from Robert. Please do not hesitate to get in touch if there's anything else that we can help you with.
★★★★★ 5/5
GoogleLauren has been a pleasure to work with even through non ideal situations. My husband and I have really appreciated her hard work.
Alyssa · 10 November 2023
Agent replied · 9 November 2024
Hi Alyssa, thank you for your review. We are so pleased that Lauren has provided you with such a positive experience. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotAmazing service from Alison Norton in…
Amazing service from Alison Norton in Winchester. Our sale and purchase took 6 months and Alison was fantastic right the way through. She dealt with both parties and it was effortless on our part! Super service! Thanks.
Matthew · 19 August 2022
Agent replied · 30 October 2024
Hi Matthew, thank you for your review. We're so pleased to hear that we were able to help make your sale and purchase as simple as possible for you. Please don't hesitate to contact us in the future.
★★★★★ 5/5
GoogleI've been using Carter Jonas to manage my rental property over the last year and their service is excellent, I would strongly recommend.
Dan · 10 October 2025
Agent replied · 10 October 2026
Hi Dan, thank you for your review. It's great to hear that you are receiving such an excellent service from our property management team in Winchester. Please do not hesitate to contact us if there's anything that you need from us.
★★★★★ 5/5
TrustpilotSam was a great agent and very…
Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.
Alex · 5 May 2023
Agent replied · 30 October 2024
Hi Alex, thank you for your review. It's great to hear that Sam was able to help you with your move and made it as smooth as possible. Please do not hesitate to get in touch if you need anything else in future.
★★★★★ 5/5
TrustpilotHighly Recommended
Working with Carter Jonas and Lajla, in particular, has been a pleasure. Lajla and her team have always expertly connected us with, qualified leads that convert into good clients. I would highly recommend Carter Jonas whether you are a landlord or a tenant.
Clive · 27 August 2021
Agent replied · 30 October 2024
Hello Clive, thank you for taking the time to leave us such positive feedback. We pride ourselves in making a complicated process simple. We are happy to have helped!
★★★★★ 1/5
TrustpilotIf you are looking for a house or flat…
If you are looking for a house or flat to rent and this agency is involved : run run run !You are as a Tenant NOONE for them !Don't even think they will give you back your deposit !Forget it ! They will do everything to keep it and spend it !The most unfair agency 100% run run run !!!
Attila · 31 May 2024
Agent replied · 30 October 2024
Hi Attila, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to look into this for you. Thank you.
★★★★★ 5/5
TrustpilotEd was great to work with
Ed was great to work with. He kept us informed throughout the process. Highly recommend.
Annoyed · 16 December 2025
Agent replied · 22 May 2026
Hello, thank you for your review. It's great to hear that you felt so well supported by Ed during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotQuiet efficiency and methodical…
Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done
Anthony · 6 May 2023
Agent replied · 30 October 2024
Hi Anthony, thank you for your review. We are so pleased that you had such a positive experience with Carter Jonas. Do get in touch if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotRupert and the team were very helpful…
Rupert and the team were very helpful and always responsive, I'm glad we chose them
Alistair · 18 March 2024
Agent replied · 30 October 2024
Hi Alistair, thank you for the positive review. We are so pleased that you are so happy with the service provided to you by our team in Newbury. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
TrustpilotFantastic experience with the entire…
Fantastic experience with the entire Carter Jonas team from offer acceptance to finalising the agreement.Sam is a great agent and would highly recommend him/his team.Thanks again
Michael · 20 June 2023
Agent replied · 30 October 2024
Hi Michael, thank you for your review. It's great to hear that the team were able to make the whole process as smooth as possible for you. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 1/5
TrustpilotTerrible communication
Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.
Matt · 8 December 2022
Agent replied · 30 October 2024
Hi Matt, we're sorry to hear about your experience. If you would like to send some more details of your situation to feedback@carterjonas.co.uk a member of our team will happily look into this for you. Thank you.
★★★★★ 2/5
TrustpilotGlad I've switched away and I won't go back again
Having used Carter Jonas for a few years renting out my property, I've now changed and would never go back to them. I've had poor service consistently especially when a tenant checks out. The diligence and attention is woefully lacking. Keys lost, damage not logged, poor check out service. Tradesmen hired that do a poor job and charge silly money for doing little. Poor monitoring of tenants. Seldom been happy and glad I've switched.
David · 10 June 2023
Agent replied · 30 October 2024
Hi David, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you.
★★★★★ 5/5
TrustpilotWe recently bought a property in…
We recently bought a property in Fulham. Mandy Jacobs was a fantastic help, providing speedy responses to everything and guidance through the process which was really appreciated as first time buyers, thank you!
Joe · 17 October 2022
Agent replied · 30 October 2024
Hi Joe, thank you for your review. We're so glad to have been able to help you with the purchase of your first home. We hope you enjoy it! Do let us know if we can help you with anything else.
★★★★★ 5/5
GoogleThe sale on my mother’s house completed, I am highly satisfied with the efforts of Chris Gooch and team. As I currently reside abroad, I relied heavily on Carter Jonas to manage all aspects of the sale. The team was efficient, professional and considerate of my particular needs and challenges. The process was straightforward, issues when they arose were dealt with quickly and thoughtfully. I felt very well looked after and I would highly recommend Chris Gooch and the Carter Jonas team.
Sarah · 11 November 2019
★★★★★ 5/5
GoogleFirstly I would to say what a great help the staff have been on purchasing our first home
Chris gooch/alison/Kevin were excellent.
All very polite and pleasant to talk to!
Each time I called the office they were so efficient to help with any problems and questions I needed answering.
Chris gooch went above and beyond even over the Christmas period!!
Such a great help and a honest straight to the point guy.
Faultless service provided by Carter jonas.
Highly recommended.
They are Not you average estate agent.
Thankyou so much
The · 11 November 2019
★★★★★ 5/5
TrustpilotFulham Flat
Our experience using Carter Jonas to find a flat was a success. Our agent Sam was professional, efficient and knowledge. The Caret Jonas team was available for any questions and helpful in securing our lease.
Michelle · 15 July 2022
Agent replied · 30 October 2024
Hi Michelle, thank you for your review. We're so glad we were able to help you with this process, and we hope you enjoy your new flat!
★★★★★ 1/5
TrustpilotLost 1 month rent without our approval
I used the agent for renting my house.
Customer · 30 January 2026
Agent replied · 22 May 2026
Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.
★★★★★ 5/5
TrustpilotExtremely helpful team
Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.
Clarissa · 12 May 2022
Agent replied · 30 October 2024
Hello Clarissa, thank you for taking the time to leave us some feedback. Our team are always pleased to hear how well our clients feel supported. We are happy to have helped!
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