Carter Jonas Winchester reviews

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Google

Excellent job from Sophie and Alison, they kept us informed throughout with great efficiency. They moved swiftly and skilfully to deal with issues as they arose. Can't praise them highly enough!

Nick · 9 November 2025

★★★★★ 1/5

Google

Really bad experience. Went to view a lovely cottage, letting advisor was lovely. We then put an offer in as liked the place and they said they would check with landlord and get back to us, they never did despite sending reminder emails. So we’ve lost out on the place and landlord had lost out on renting out the place. Just frustrating when they don’t even have the decency to reply or even say the offer hasn’t been accepted… Really unprofessional.

Katie · 10 November 2023

★★★★★ 1/5

Trustpilot

Greedy profiteering

This companies accounting is ridiculous, I am paying ground rent (for a property 30 years old ... pure profit) and 'service charges' (there is NO service provided) that has increased over 20% every year for 3 years to profit them and yet they cannot understand a monthly DD paying them all this money and insist on sending out massive bills. What an absolute joke.

Anonymous · 11 September 2024

★★★★★ 5/5

Trustpilot

Ed Westmacott provided a great service…

Ed Westmacott provided a great service when we had to sell our parents home. He was always prompt to respond to questions and was thorough and efficient at all stages of the process

RA · 30 September 2025

★★★★★ 1/5

Trustpilot

Terrible

Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.

Anna · 23 October 2023

★★★★★ 5/5

Google

I have used Carter Jonas to let and manage a property for me in Winchester since 2011. I have never had more than a two week gap between tenancies and have found they have always informed me of and dealt swiftly with any issues for the tenants as quickly as possible.

Sarah · 10 March 2025

★★★★★ 5/5

Trustpilot

Carter Jonas estate agents

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.

Anthony · 3 February 2026

★★★★★ 5/5

Trustpilot

Professional and speedy service.

Tanya and Clare were absolutely brilliant. What had become a stressful situation in suddenly having to move, Carter Jones was speedy in securing the first property that I had seen - and wanted. Friendly and professional service. Thank you!

Thomas · 31 March 2023

★★★★★ 5/5

Trustpilot

Great service

We used Ed when we bought our house a few years ago and it only happened because of his efforts. As a result we didn't hesitate to get him to sell the property and we have just exchanged. Ed has a great manner, excellent knowledge and a very proactive pragmatic approach and keeps everything moving. Cant recommend highly enough.

Ian · 18 November 2025

★★★★★ 5/5

Trustpilot

Very professional and reliable

Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.

Anastasia · 7 August 2023

★★★★★ 5/5

Trustpilot

Fantastic letting agents

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.

Vincent · 8 December 2025

★★★★★ 5/5

Trustpilot

Brilliant from start to finish of the…

Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.

Emma · 7 February 2026

★★★★★ 1/5

Trustpilot

Don't rent property from these people Poor Service and Poor Communication

Myself and my partner moved into a property 1st July 2021 we signed a 3 year tenancy agreement throw circumstances we moved out on 31st July 2023 we were told that we would loose £564.00 of our £1036.00 deposit when we moved out we were a bit annoyed about it but were told this was because of the cost to them or the Landlords for readvertising the property we then found out that their was new tenants moving in on the 2nd August which made us slightly annoyed before we moved out we got professional cleaners into clean the house the day before we moved out the house was spotless.We moved out on Monday 31st September 2023 we waited and waited for the rest of the money to be paid into our bank account which never happened the house was suppose to be inspected by an independent person on the same day we moved out but this never happened the house was inspected on the first 01/08/23 then the new tenants moved in on the 2nd July 2023 we eventually got a copy of the report which shocked us apparently the house was dirty and uncleaned which was a load of rubbish.We eventually got an email from Rebecca at Carter Jonas saying that they were going to give us back £60 out of a £1036.00 deposit which I rejected they were taking a further £372.00 for cleaning the house and £100.00 for tidying up the garden we asked for copies of the receipts we eventually got a receipt for the cleaning of the house which is just a bog standard receipt which has no date when the cleaning was done or the actual address of the property we are still waiting for the receipt for the work done in the garden so we are still fighting this.

Graham · 1 September 2023

★★★★★ 5/5

Google

Great experience with the Carter Jonas team so far! Lauren has been excellent, very responsive and kind.

Lynda · 12 July 2024

★★★★★ 5/5

Trustpilot

We recently purchased our house through…

We recently purchased our house through Carter Jonas and the whole process was assisted greatly by their staff, particularly Andrew Maddock. We experienced, what we now understand to be, the usual lack of communication from solicitors and it was the professional efforts of Carter Jonas that kept our purchase on track.

Andrew · 20 May 2021

★★★★★ 5/5

Trustpilot

Naomi and the Carter Jonas team have…

Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.

Becky · 6 April 2023

★★★★★ 5/5

Trustpilot

Andrew has been consistently brilliant…

Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.

Guest · 21 May 2021

★★★★★ 5/5

Trustpilot

Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

Veronica · 22 September 2024

★★★★★ 5/5

Google

My family are new to the area and Robert McLaughlin has been a godsend! He is incredibly knowledgeable of the area and goes out of his way to help and ensure you are well informed as a buyer. He is also really enjoyable company which makes it feel less like a transaction and more like an exciting journey. Top agent - highly recommend!

Fraser · 12 July 2024

★★★★★ 5/5

Google

Carter Jonas have managed our rental property for the past three years. The Property Manager, Lauren​​​​ Cowley, has always provided an excellent stress free service with minimal input from us. She is focussed on the tenancy agreement and ensuring it is adhered to by both parties.

David · 1 March 2025

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 1/5

Trustpilot

Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023