Fox & Sons Salisbury reviews in Wiltshire

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 5/5

Google

Fox and Sons have dealt with my property when rented and during my sale. On every occasion their service has been great. However, recently during the sale and purchase of my new house things became complicated, frustrating and would have fallen through if it hadn't been for Sophie. Sophie was able to reach the top of the chain and keep me (and the chain) fully informed when other Estate agents were unable to, she liaised with the solicitors and other Estate agents obtaining updates, pushing and progressing things forward. She even listened to me when I felt like things were about to fall through. Her negotiation skills were excellent and she managed to speak to my buyer on several occasions (and others) to keep the chain intact. I am convinced that without her this sale would have definitely fallen through. Thank you Sophie for your persistence, support and determination to see this through, also for keeping me sane.

Alka · 25 October 2023

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons

Carol · 22 September 2026

★★★★★ 5/5

Google

A big thank you to Amber for a very professional, accommodating service in helping us buy our new home. She was very knowledgeable & helpful. There wasn’t anything that was too much trouble for Amber. I would highly recommend Amber & fox & sons to anyone wishing to buy a new home. Thank you, Tina & Jack.

Tina · 10 November 2024

★★★★★ 5/5

Google

Lydia was amazing in helping me find the right property for me and my partner, she made a stressful process very easy. I would highly recommend her.

Aleex · 20 October 2025

★★★★★ 5/5

Google

Fox and Sons have been great in setting up my let. Lydia and George were very helpful in guiding me through the process and answering any questions. Thanks again.

Alex · 22 September 2025

★★★★★ 5/5

Google

Recently rented a new place via F&S and both Lydia and George were both very helpful and friendly in all my dealings with them. Thank you.

Robin · 17 October 2025

★★★★★ 5/5

Google

Fox and Sons five stars I’m giving thanks for our new home Lydia Hopkins made it possible I was told when looking for a new home it’s going to be a real headache and downs more than ups But Lydia made it look like a walk in the park I strongly recommend when buying or renting a home Fox and Sons is the way to go they literally take the stress away from you.

Ray-Ban · 25 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Lydia from the lettings team at Fox & Sons in Salisbury and I couldn’t be more impressed. From start to finish, she was professional, friendly and incredibly helpful. She made the whole process smooth and stress free, always keeping me updated and answering any questions I had promptly. It’s clear she genuinely cares about her clients and goes the extra mile to make sure everything runs smoothly. I’d highly recommend her and the team at Fox & Sons, a fantastic experience all round!

Anya · 1 August 2025

★★★★★ 5/5

Trustpilot

Our experience with Fox & Sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Clare · 11 May 2026

★★★★★ 5/5

Google

Great service, kept up to date throughout, professional and friendly service. Thanks Lydia and George.

Nicki · 5 January 2026

★★★★★ 5/5

Google

We had a wonderful experience with Fox & Sons Letting Agents while searching for our new rental home. Lydia, in particular, was incredibly helpful, responded on time and communicated clearly. The viewing also went well as Lydia was there on time and she was very professional. Entire process has been smooth and transparent. Thanks Fox & Sons.

Sagar · 25 August 2024

★★★★★ 5/5

Google

We moved from London to Salisbury and have to say that Lydia was integral in making this happen. She answered any questions we had, made the whole process go through smoothly, and we can’t thank her enough for all the effort she put in to making this move happen. Great service, professional and friendly.

Steven · 10 October 2024

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026

★★★★★ 5/5

Google

Thank you to all the staff epecially to Mr. George they are all very helpful, respectful, and reliable and kind they communicate well. Thank you very much again

Dominic · 10 September 2026

★★★★★ 1/5

Trustpilot

The brighton branch

The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins

Sonia · 10 December 2024

★★★★★ 5/5

Google

A massive thank you especially sir geoge they have been very helpful, everything went well, superb they made it easier for us everything, thank you so much

Richelle · 10 September 2026

★★★★★ 5/5

Trustpilot

Seamless experience

I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!

Lauren · 27 November 2024

★★★★★ 5/5

Google

It was very difficult for me to to find a house in Salisbury. George from Fox and Sons lettings me helped me alot to find the right home for my family.

Taimur · 10 August 2026

★★★★★ 5/5

Google

Excellent people at Salisbury fox and sons.And George was amazing person friendly kind.And very quick sorting every think out.Thank you for amazing service.

Paul · 1 September 2025

★★★★★ 5/5

Google

Fox & Sons are the best letting agents I’ve used - a quick easy process thanks to Lydia and Catherine who were very responsive throughout! They kept us up to date and nothing was too much trouble. They even managed to get us into the property 2 days earlier. Highly recommend using this estate agent!

Natalie · 26 June 2024