Fox & Sons Salisbury reviews

★★★★★ 5/5

Google

My brother and I have recently moved into a flat in Wiltshire with the help of George and Lydia, both of these hard workers were both very bright, efficient and well mannered in their roles and management of the move, they both communicated well between us and the landlord providing a quick and well organised move, massive appreciation and would definitely recommend using their services again, 10/10

Jerome · 8 October 2025

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 5/5

Google

After dealing with several letting agents, George from Fox and Sons Salisbury clearly stood out. He consistently provides clear information, answers questions thoroughly, and makes the whole process feel straightforward and stress-free while we search for a new property. Thanks, George!

Isaac · 10 April 2026

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 5/5

Google

I would like to share my experience with fox and sons. Thank you Lydia for your outstanding service in helping us find our new home quickly and assisting with the settling process; your professionalism and efficiency made the experience seamless."

Julie · 10 November 2024

★★★★★ 5/5

Google

The staff in the sales department were great and couldn't have been more helpful. We, as executors were kept fully informed of how the sale was moving right up until culminating in completion last week!

Jane · 10 May 2026

★★★★★ 5/5

Google

Couldn't be happier with the service from George at Fox & Sons. He made everything straightforward. I'd happily recommend him to anyone

Emma · 10 August 2026

★★★★★ 5/5

Google

Lydia & George are informative, prompt & extremely pleasant to deal with. In just over 1 week we managed to move into our new rental property. You guys are awesome & made this super easy. Many thanks, Kushi

Hira · 10 April 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 5/5

Google

I cannot fault Fox and Sons Salisbury. I’m relocating to the area, and Lydia has made the process run so smoothly for me. I cannot thank her enough. She has found the perfect home for me after I explained what we were looking for. I’ve had quick email responses, answering any queries I’ve had. Highly recommend!!

Caitlin · 20 October 2025

★★★★★ 5/5

Google

George and Lydia have been an amazing help for me and my partner, our first home together and any enquiries we’ve had has been answered straight away. Brilliant service from these guys!

Daniel · 10 May 2026

★★★★★ 5/5

Google

Very quick and straight forward transaction from viewing to renting the place. Thanks to Lydia and George.

CJ · 25 June 2025

★★★★★ 5/5

Google

All in all it was a brilliant experience. Lydia Hopkins was absolutely amazing. Very quick to respond and made the whole process as smooth as possible. Well done and thank you too you all.

Thomas · 4 November 2024

★★★★★ 5/5

Google

Fox and sons is a one reliable letting agent I got to know during my tedious house hunt. I got to know this reliable, efficient and prompt service delivery agent the day I was disappointed by an agent. Catherine welcomed me with a smiling face booked me for a property viewing and let was agreed under a week. Lydia the letting negotiator was a joy with excellent professional candor. In fact,fox and sons is a place to go and Catherine and Lydia is an asset to the team.

David · 28 February 2024

★★★★★ 5/5

Google

We’ve been with Fox & Sons Salisbury for around two years and couldn’t be happier. After a letdown with another property, they helped us find our current home and made everything easy from the start. Debby and Izzie have been consistently helpful, friendly, and reliable, any issues are sorted quickly and without fuss. Communication is always prompt and professional. Highly recommend! ◡̈

Karen · 1 July 2025

★★★★★ 5/5

Google

I have spent the last 2 months searching for property in Salisbury. Spoke with George explaining the urgency of my needs and within days managed to find me a home. Quick, friendly and helpful..thanks team Fox.

Peter · 10 March 2026

★★★★★ 5/5

Google

Would I recommend Fox and Sons letting agent? 100% yes yes yes. I met Catherine, the letting manager during flat inspection in my previous rental property and had a very positive experience. Later on, I had a pleasure to deal with Catherine again, when she and her colleague Lydia helped me to secure my new rental property. Both Catherine and Lydia were professional, very friendly, attentive and most importantly human. My experience so far is positive and I am very grateful that both went above and beyond to help me.

Lenka · 24 January 2024

★★★★★ 5/5

Trustpilot

I have dealt with a few letting agents…

I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou

Ryan · 22 May 2024