Fox & Sons Salisbury reviews in Wiltshire

★★★★★ 5/5

Google

Lydia was exceptional throughout the entire process. She was calm, professional, and incredibly helpful from the initial application right through to the successful letting of the property. Her communication was excellent and consistent, and I always knew exactly what I needed to do at each stage to ensure a smooth transaction for both sides. Lydia made what could have been a stressful process feel straightforward and well-managed. I wouldn’t hesitate to recommend Lydia or fox sons as a company. I would definitely use her services again. Thank you, Lydia!

Nandi · 26 September 2026

★★★★★ 5/5

Google

We had a fantastic experience selling our house through the agency, and we couldn’t be happier with the service we received. A special thank you to Marta, who was absolutely amazing throughout the whole process. She was always friendly, professional, helpful and kept us updated every step of the way. She went above and beyond to help us sell our house and made what could have been a stressful process feel much easier. We really appreciated how responsive and supportive she was whenever we had questions or needed advice. Her hard work and dedication made a real difference. We would highly recommend the agency, and especially Marta, to anyone looking to sell their home. Thank you so much for everything! ❤️

Jenny · 26 September 2026

★★★★★ 5/5

Google

I can’t recommend Martha highly enough. She has been incredibly helpful and supportive throughout the whole process and has gone above and beyond to help with the sale of my property. Martha has been proactive in arranging viewings and has consistently kept me updated, regularly calling with progress and feedback without ever needing to be prompted. She has also put a lot of effort into sales chasing, keeping things moving and making sure the property website was kept fully up to date. What really stood out to me was how kind, approachable and genuinely committed she has been throughout. Selling a property can be a stressful process, but having someone so communicative and proactive made a huge difference. I also want to mention how helpful and friendly Martha’s colleagues have been whenever I’ve popped into the office, such as Cameron, when Martha hasn’t been there. Everyone has been happy to help and made me feel well looked after. A huge thank you to Martha and the whole team for all their hard work and support. Excellent service from start to finish!

Jade · 12 September 2026

★★★★★ 5/5

Google

I had a fantastic experience working with David Clay at Fox & Sons for my mortgage. David was incredibly knowledgeable, professional, and patient throughout the entire process. He made what could have been a stressful experience clear and straightforward, finding the right option for my situation and keeping me updated every step of the way. I couldn't have asked for better support, highly recommend David to anyone looking for a reliable and efficient mortgage adviser!

Lydia · 3 October 2026

★★★★★ 1/5

Google

I honestly cannot begin to describe how poor my experience was with Fox & Sons in Salisbury. They initially persuaded us to list our property at a certain price, only to come back just two weeks later suggesting we reduce it by £15,000 because it hadn't sold. Two weeks! When I declined, they seemed confused and continued to push the reduction, which did not inspire confidence in their valuation advice. Communication throughout the process was dreadful. On one occasion, there was a minor issue with viewing timings. When prospective buyers arrived and couldn't gain access, Fox & Sons didn't even attempt to call us. Instead, they simply cancelled the viewing, despite us being literally one minute away from the property. It was an incredibly frustrating and avoidable situation. There were also multiple occasions where I left messages with staff in the office regarding viewing arrangements, only to discover that the information had not been passed on. This created a real risk of viewings being missed altogether. When we signed up, we were promised regular weekly phone calls to discuss progress and provide feedback. In reality, all we received was the occasional generic email report sent at random intervals, with little to no meaningful communication. The final straw came when we received an offer that was £25,000 below the asking price. I asked the negotiator to engage with the buyer and attempt some negotiation. I was effectively told it was impossible, and they seemed genuinely surprised when I rejected the offer. Negotiation is a fundamental part of an estate agent's role, and the lack of effort was astonishing. The customer service was appalling from start to finish. We have now moved to another estate agent because I have absolutely no desire to give Fox & Sons a single penny of our money. If you're looking for an estate agent that communicates well, keeps its promises, and actually works on your behalf, I'd strongly suggest looking elsewhere. Based on my experience, Fox & Sons Salisbury delivered some of the worst customer service I've ever encountered.

Sarah · 10 August 2026

★★★★★ 5/5

Google

My daughter and I were made very welcome into Fox and Sons by a lovely lady called Marta, who then introduced us to David their mortgage broker. David went through everything we needed to know, so that was very helpful. Marta is very helpful and knowledge about the properties for sale and she has met up with us to view properties, basically an all round helpful lady. Definitely my daughter would love to purchase a property through this company as all the staff seem so helpful.

Margaret · 10 July 2026

★★★★★ 5/5

Google

We had an excellent experience from start to finish. The team was responsive, helpful, and made the whole process straightforward and stress-free. A special thank you to George, who looked after us with exceptional care and patience throughout. I had quite a few questions along the way, and he was always approachable, knowledgeable, and happy to help. He made us feel valued and supported at every stage. Lydia was also fantastic, providing helpful guidance over the phone and assisting us with the paperwork efficiently and professionally. They both work well together. Overall, the service we received was outstanding, and we wouldn't hesitate to recommend them to others. Thank you to the whole team for making the experience such a positive one.

Ben · 10 July 2026

★★★★★ 5/5

Google

Our heads were boiling as we were approaching the last days of our notice period, searching for a place to rent in this area can be so draining but George was our life saver. He was very helpful and he came at the right time. We secured the place we all fell in love with just on the first sight. George was very professional and l do not hesitate to recommend him to anyone who want a hustle free experience when it comes to searching for a place to rent. Fox and Sons Estate Agents are just first class.

Brian · 10 April 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

Had a great experience as a tenant with this agent. Special mention to Lydia and George, who were both really friendly and looked after us so well throughout the process of applying and sorting out our lease. Since moving in, we have also found Fox & Sons to be super responsive and professional whenever we have had to deal with them.

Alexander · 10 April 2026

★★★★★ 5/5

Google

I want to say a huge thank you to Lydia and George for their exceptional support. They were professional, friendly, and incredibly helpful throughout the entire process. Their communication was clear and consistent, and they went above and beyond to make everything smooth and stress-free. All my doubts were also answered promptly. 🙂 I truly appreciate all their hard work and would highly recommend them to anyone looking for outstanding service. Thank you both!

Emmanuel · 10 December 2025

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

George was brilliant from start to finish. Really easy to deal with, always quick to get back to me, and made the whole process so much less stressful. You can tell he genuinely cares and wants to help. Thanks again, George!

E · 10 August 2026

★★★★★ 5/5

Google

Lydia and George were very articulate,professional and caring in serving me and my wife,They got us the right property to rent,close to our area of choice and understood our needs.My wife and kids are truly happy and grateful for giving us an offer and a place of our dreams:We will be good stewards and tenants!Your customer service excellence is above Board.Thank You So Much😁😁😁😁😁🙏🏾🙏🏾

Courage · 10 February 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

I am new to finding properties and George from Fox & Sons was really helpful from start to finish. He called me within a few hours of viewing all of the properties with regular updates. Once I had secured a property he sent me over everything straight away to get the ball rolling. Emails were answered promptly. Highly professional and I recommend the salisbury branch to everyone who wants to buy or rent.

Jon · 10 October 2025

★★★★★ 5/5

Google

Fos and Sons - Marta and David have been brilliant throughout. Whilst they weren't able to match me with the property I wanted, they were very supportive and didn't ever give me the hard sell. David was very helpful with the mortgage broking side of things. Thank you!

Andrew · 10 May 2026

★★★★★ 5/5

Google

I had a great experience with Fox and Sons. Lydia was really helpfull and guided all the way through the process, and she was fantastic! The whole process was smooth, and her responsiveness and customer service were excellent throughout.

Sanjay · 10 July 2026

★★★★★ 5/5

Google

A massive thank you to George and Lydia for all of their help throughout the process. As a first-time renter, I have really appreciated how patient, friendly, and helpful they have both been! They have made everything feel much easier and have been happy to answer any questions. Highly recommend!

Katie · 10 April 2026

★★★★★ 5/5

Google

Would like to say a lots of thanks to Marta Miechowian, she showed us three houses and was incredibly competent and professional throughout. Marta, answered all our questions thoroughly, but what stood out most was her genuine care for her clients. You can tell she truly wants people to find the right home, her warmth and authenticity really set her apart from most agents today. Thank you a lot!

Mariana · 10 October 2025

★★★★★ 5/5

Google

Marta at Fox & Sons has been such a wonderful help in my search for a property. She is incredibly down to earth, friendly, and easy to talk to. She took the time to listen to what I was looking for and has been supportive throughout. I really appreciate all of her help and would happily recommend her to anyone looking for a property. I saw their mortgage broker David, he was always happy to answer any questions I had and took the time to explain anything I was unsure about. We had several meetings, and he was patient and helpful throughout the process. He even called me during his time off to discuss a few things, which I really appreciated.

M · 10 July 2026

★★★★★ 5/5

Google

Marta and the team at Fox’s and Son’s from Day 1 were amazing support through the whole purchasing process. I would recommend them to anyone purchasing their first home

Alix · 10 July 2026

★★★★★ 5/5

Google

Myself and my partner recently acquired a rental property here. Lydia and George were super attentive and answered all our questions promptly. The move in process was hassle free. I would highly recommend anyone to use this service. I was particularly impressed in how fast Lydia and George got this sorted for us as we had to move in within 2 weeks. Highly highly recommended!!!

Mia · 18 August 2025

★★★★★ 1/5

Google

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 10 May 2026