Fox & Sons Salisbury reviews in Wiltshire

★★★★★ 4/5

Google

We trusted Fox and Sons to manage our rented property. Debbie was our main contact and she was very efficient, attentive and professional. She was good at communicating with us and promptly got things done re any issues with the flat. Izzie was always helpful flagging up any equipment checks and maintenance checks that were required and rental renewal. All in all a positive experience. Ann

Ann · 21 June 2025

★★★★★ 5/5

Google

We recently had our first ever experience of dealing with an estate agent for a rental after being life-long home owners; Lydia and Catherine were absolutely fantastic to deal with from start to finish, enabling us to get a viewing, contracts, handover and moved in in under two weeks. This included dealing with a million-and-one of my questions as a first time clueless renter. Everything we asked was answered very quickly, professionally and with all the detail we needed to get this rental moving in a very tight timescale. The ease of use of the electronic documentation made the process very simple. We could not have asked for a better service from them.

Tim · 18 December 2024

★★★★★ 5/5

Google

We had a great experience with George Maccal and Lydia Hopkins throughout our rental process. They were both extremely helpful, professional, and always quick to respond to our questions. At the beginning, we had quite a lot of confusion about the process, but they guided us clearly step by step and made everything very easy to understand. Their support really reduced our stress and made the whole experience smooth and straightforward. We truly appreciate their patience, clear communication, and excellent customer service. We would highly recommend them to anyone!Thanks team fox and sons 🙏

Raksha · 10 April 2026

★★★★★ 5/5

Google

Mortgage advisory services: myself and my partner made a big decision to finally get onto the house ownership ladder, we both thought this would be a far fetched dream of ours, and would be a stressful process until we met the mortgage advisor from the Salisbury branch David Clay. He took a tonne of the weight of finding a mortgage off our shoulders, leaving us with very little stress on our shoulders. We were nothing but impressed by his enthusiasm and dedication in wanting to help us. He sought us outside of his business working hours at times, working to our very chaotic lives. He offered us constant reassurance whenever we felt anxious about the process, and talked through things explaining the details where appropriate. We simply cannot thank David enough for all of the hard work, and committed effort he has put into helping us. Thank you David for all of your work in getting us here, and for not giving up on us!

Stephen · 10 October 2024

★★★★★ 5/5

Google

David Clay was fantastic to work with. He went above and beyond to help us through the mortgage process and made everything so much easier to understand. He was always helpful, patient, and quick to respond. We’re really grateful for all his support and would highly recommend him to anyone looking for a mortgage advisor.

Aneira · 18 August 2025

★★★★★ 5/5

Google

Great communication...always helpful...extremely quick and efficient in renting the property ...Lydia and George were fantastic...thank you

Karen · 10 July 2026

★★★★★ 4/5

Google

We had a fantastic experience finding our new home with Fox & Sons. Our sincere thanks to Lydia and George who made the entire process, from viewing to signing incredibly smooth with their efficiency and great communication. Highly recommend.

Akshatha · 2 January 2026

★★★★★ 5/5

Google

Now I am a little sceptical of estate agents (sorry!!), from previous experiences where they haven't been honest and genuine with me, so when I purchased a flat to rent I tentatively reached out to Fox and Sons to enquire about managing it for me... I met Catherine Boate, from the Salisbury branch, and she was amazing and put me at ease from the start! She is genuine, helpful, honest and came back to me every time I emailed in a question to her, even answering my silly questions! I cannot thank her (and now her team!) enough for the help she has given me - as I want to be a lovely, kind landlord and not one of those terrible ones we all hear about - and Catherine and her team have helped me enormously. Thank you Catherine!

Therese · 25 August 2024

★★★★★ 5/5

Google

George and Lydia were extremely kind and very helpful. Inspite of their busy schedule , they were quite helpful in arranging a viewing in a short notice. Both of them were Very welcoming , and answered to all my questions patiently . I would recommend them 100 %. Grateful to fox and sons for having such wonderful team

Vaishnavi · 5 June 2025

★★★★★ 5/5

Google

Fox and Sons, have been excellent - we have rented through them. Lydia was a star

Chris · 10 June 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

Looking for rental whilst selling a home is quite a stressful and tricky time, but Lydia from the Salisbury branch really helped with getting a lovely rental secured. Always quick to answer my emails, which helps when quick turnaround is required. Quick and easy processing of documents in the office and a coffee thrown in for good measure. Thank you Lydia!

Jan · 7 April 2025

★★★★★ 5/5

Google

Fox and sons is a reliable letting agency I got to know during my horrific house hunting. I was told about reliable,efficient and prompt service delivery agent from the day I got to UK. I walked into the office and Catherine booked me for an appointment and say Lydia will meet me at my viewing.Lydia is the letting negotiator it was a joy when I say to her Lydia I need this NOT WANT but NEED she say okay. Her excellent professional candor is overwhelming. Fox and sons is a place to go and for your letting. Catherine and Lydia is an asset to the team. Thank you very much.

Fayon · 27 May 2024

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

After searching for a place to rent for almost a year, George and Lydia helped make it happen. Although the letting process took longer than expected, they were responsive, professional, and kept me informed throughout. They were always available to answer my questions. I would happily recommend them to others. Thank you both for your support.

Aduamah · 10 July 2026

★★★★★ 5/5

Google

My family and I cannot thank Lydia and Catherine enough in helping us secure our first family home in Wiltshire. Thank you for your patience ladies, for listening to and understanding our needs. Destiny truly placed us into your presence. Cumulatively, in less than 3 days the whole process was complete. Thank you, and we hope you do the same for others like you have done for us. We look forward to working with you in finding our permanent home in a few years time.

Bridget · 29 March 2024

★★★★★ 5/5

Google

We have just been handed the keys to our new flat. The process was quick, easy and stress free, especially Lydia and Catherine, who made the experience even more brilliant, they both go above and beyond for you. When you email they respond in perfect time and if you need to call them they are always happy to help. Me and my partner are both very happy customers. Thank you Fox and Sons Salisbury

Laura · 26 June 2024

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 5/5

Google

We could not have completed our purchase without Amber at Fox and Sons. As first time buyers we were completely clueless on the whole purchasing a home process and Amber was there every step of the way to help explain what was next and what we needed to do. She went above and beyond with making sure our solicitors were on top of everything over the 7 months with daily phone calls and emails/ alongside making sure we were always updated. Without Amber going out of her way to keep chasing daily we would not have completed when we did. Me and my partner cannot recommend her enough, and will definitely be using fox and sons again in the future for any selling/purchasing.

Sophia · 24 January 2024

★★★★★ 5/5

Google

Lydia and Catharine are a credit to the F&S team at Salisbury. Both aided in getting us into a new rental property in a very short space of time, during a very busy period (we are unbelievably grateful considering we also rent with a dog, too - which has proved difficult until we spoke to F&S). Both always willing to go above and beyond to help with any questions or queries. Overall, a branch full of friendly, approachable staff who give outstanding service. We are feeling very lucky we now have agents we can ACTUALLY rely on! Thank you to Lydia and Catharine for your help and time.

Lily · 24 January 2024

★★★★★ 5/5

Google

Very efficient and friendly staff. Lydia and Catherine did an excellent job in assisting to rent a property within a short span of time in this competitive market. No questions were too much for them to answer. I feel very delighted to have gotten them as agents. I would definitely recommend this duo to anyone whose in need of getting a property. Thank you Lydia and Catherine for your brilliant and excellent service, you guys are a great asset to Fox and sons Salisbury branch. Again big thanks.

Herslyn · 24 January 2024

★★★★★ 5/5

Google

Thank you to George with helping me finding a rental property throughout the process he was very knowledgeable and his communication was better than other agents in the area.

Sandra · 10 December 2025