Trusted Agent profile · Wiltshire
★★★★★
442 reviews across 1 platform
63 Fore Street, Trowbridge, BA14 8ET, Wiltshire, BA14 8ET
Chase Buchanan's office in Wiltshire, at 63 Fore Street, is rated 4.4 out of 5 across 442 reviews on 1 platform.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotBest estate agent experience I’ve had
I’ve been so happy with my experience of selling my home through Chase Buchanan in Trowbridge. All the way from marketing to viewings to completion, they’ve always been really clear and efficient with all communication, and they are also lovely people to deal with. I can recommend them 100%!
5/5
TrustpilotGreat experience buying a flat
I had a great experience buying a flat in St Margarets with Chase Buchanan. Everyone was extremely helpful - allowing me access to the property many times and short notice, and being very helpful with organising and managing the purchase, chasing emails from parties politely, etc.
Dear James, thank you for your review. It was a pleasure to help you during your property search and we wish you all the best in your new home!
5/5
TrustpilotHelpful and responsive
They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.
Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.
1/5
TrustpilotCalled to enquire about 1 property and…
Called to enquire about 1 property and have continuously been harassed by phone calls non stop!
Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.
5/5
TrustpilotThank you Conrad at Isleworth!
Really impressed with the service and advice I received from Conrad at the Isleworth branch, which was much appreciated. He went above and beyond and is always so polite and pleasant to deal with. A gem.
HI Caroline, thank you for leaving a review for Conrad in our Isleworth office. It was a pleasure assisting you and if you need anything else, please do not hesitate to contact us. Wishing you all the best!
5/5
Trustpilot5 stars all the way!
The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!
Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!
1/5
TrustpilotThis is a company that failes tenents…
This is a company that failes tenents since being taken over by campion chase bunchmen plymouth have got worse incompatant to start with they cant manage a propertey bqd management for one
Hi Alan, we're sorry to see you have left this review and we understand it's always a difficult time when a landlord requires possession of their property. If you feel we can help you further in any way, please do email your dedicated Property Manager.
5/5
TrustpilotGreat experience
I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻
Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!
5/5
TrustpilotA truly helpful team.
We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.
Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.
5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
4/5
TrustpilotProperty management input - Audrey Sawyer
Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.
5/5
TrustpilotFriendly-and-human-service-with-great-efficiency
My excellent tenants after three years are leaving but ChaseBuchanan,namely Ellie-and-Vanessa-with a much appreciated friendly service coordinated with me and on the first Saturday for viewings found three interested parties.I-was-amazed at the speed,efficiency-and-very-human-(not-always-the-case-in-the-current-times)service.Thank-you,Ellie-and-Vanessa!
Hi Caroline, thank you for taking the time to leave a review and continuing the rental of your property with us. We're happy to hear that Ellie and Vanessa found you a selection of potential tenants from the first viewing and everything went smoothly with your renewal. Best wishes!
5/5
TrustpilotA truly first class company
A truly first class company. The property management team is outstanding. We are always kept informed of any problems and solutions quickly put into place using their first class teams of professional tradesmen.
Hi there, thank you for your kind review. We're happy to hear that you had such a positive experience with our Property Management team and we will always be on hand should you need any help. Wishing you all the best!
1/5
TrustpilotFirm should be reported to relevant authorities for such poor business practices
I find it very suspicious to see positive reviews for this company where agents are somehow always named and yet having dealt with them for 4 years I never came across any of these agents. Are these real?? Have used Chase Buchanan St Margarets as both a renter and a buyer and they are an absolutely hideous company. I was taken advantage of in myriad ways as a first-time buyer in terms of hiding information, flat-out lying, and trying to rush me towards exchanging contracts to avoid collecting enough information about the apartment. In the end I wasn't even given all of the keys and was told to go to to a locksmith - absolutely ridiculous. As a renter, too, it would take months and months of nagging to get basic issues fixed in the apartment, including simply moving the previous renter's items out of the property and away from blocking the staircase. It was very much a lesson in what to look out for in my next property purchase, but I will never go anywhere near Chase Buchanan again. I still feel traumatised by the experience.
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
1/5
TrustpilotExtremely unprofessional experience, TDS ruled full deposit refund due to agency’s mishandling
I rarely write reviews, but our experience with this letting agency (Isleworth branch) deserves to be shared to warn other tenants.
1/5
TrustpilotHigh pressure
High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !
Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.
5/5
TrustpilotGreat Service at Twickenham branch
The Chase Buchanan team are friendly professionals at the Twickenham branch. They were very informative, helpful and provided excellent service throughout the process of letting a property for me.
Hi there, thank you for your kind words regarding our Twickenham team. It's lovely to see that they were helpful and provided excellent service throughout the process of letting your property. Wishing you all the best!
5/5
TrustpilotQuick, efficient and friendly service
Quick and efficient service by Adele and Anna. Always happy to arrange extra viewings and attentive to questions asked
Hi Tom, thank you for taking the time to leave a review. We're delighted to read that Adele and Anna provided a quick and efficient service. If you need anything else, please do let us know!
5/5
TrustpilotReally good communication
Really good communication Went above and beyond to help such as staying late to give keys
Hi Ellen, thank you for the great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Wiltshire office has 442 reviews across 1 platform: 442 on Trustpilot (across the whole business).
Chase Buchanan Trowbridge is rated 4.4 out of 5 across all 442 reviews.
Chase Buchanan Trowbridge, 63 Fore Street, Trowbridge, BA14 8ET, Wiltshire, BA14 8ET.
