Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotAs first-time buyers
As first-time buyers, the whole process was new to us, but Adele, our sales negotiator, was a great communicator and was very accommodating to our requests. She also ensured clear communication between us and the vendor, making the whole sales process smooth and efficient.
Jonny · 21 October 2024
Agent replied · 24 October 2024
Hi Jonny, congratulations on your new home! We're happy to hear that Adele guided you through the process and made it an easy one. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGood estate agency
Good estate agency. Honest and upfront. Reliable. Thank you for helping me find my new house in twickenham
Alison · 4 September 2025
Agent replied · 23 September 2025
Thank you, Alison! We're thrilled to hear you had a positive experience with us. Finding the right home is so important, and we’re glad we could help you in your journey. Wishing you all the best in your new place!
★★★★★ 5/5
TrustpilotEllie Hind most helpful and…
Ellie Hind most helpful and professional. Thank you.
William · 9 December 2025
Agent replied · 22 December 2025
Thanks for your kind words, William! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotChasebuchanan have been amazing!
Chasebuchanan have been amazing! They have guided me through the process of buying my first house and given me really helpful advice along the way. They are friendly and approachable and easy to contact. They are always happy to answer any questions I have about the property.
Jack · 20 August 2024
Agent replied · 24 October 2024
Hi Jack, thank you for taking the time to leave a review. We're thrilled to hear that you have felt supported throughout your buying journey and if you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotDaniel Johns and Danny Hicks a great team
Daniel Johns and Danny Hicks provided excellent support during the sale of my property in Richmond. They were recommended by a friend who had used them before and thought very highly of this team at Chase Buchanan and I can only say I concur. Provided good advice at all times handled with professionalism.
Mr · 30 April 2024
Agent replied · 24 October 2024
Hi Mr Soley, thank you for taking the time to leave a review for Daniel and Danny and congratulations on the sale of your property. Should you need anything in the future, please do not hesitate to reach out to us. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptionally professional
Ellie Hind (Renewal Negotiator) was exceptionally professional, helpful, and quick to respond. She handled a complicated renewal process with ease, making everything straightforward and stress-free. I wish all business interactions were as smooth and efficient. Thank you so much, Ellie!
Phil · 26 November 2024
Agent replied · 27 December 2024
Hi Phil, thank you for taking the time to write a great review. We are so glad Ellie was professional and helpful. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotService
Ellie Hind Was a great help!
Martin · 13 December 2025
Agent replied · 22 December 2025
Thanks for your kind words, Martin! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotRenewing lease
I recently worked with Chase Buchanan on my flat’s lease renewal, and it couldn’t have gone smoother. Ellie, their renewals negotiator was prompt, professional, and handled everything seamlessly, making the process easy for both me and the tenants. Highly recommend!
Luxe · 12 November 2024
Agent replied · 27 December 2024
Hi Luxe Limited, thank you for taking the time to leave a great review. We are so glad Ellie was prompt and professional. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotKnowledgeable and Supportive Agent
I recently rented my first home through Chase Buchanan, and the experience was fantastic. My agent, Tom, was knowledgeable, supportive, and made the entire process smooth and stress-free. I highly recommend Chase Buchanan for their professionalism and commitment to clients.
Wary · 1 November 2024
Agent replied · 27 December 2024
Hi Wary, thank you for sharing your experience and congratulations on your first rental with us. Should you have any other queries, please do get in touch.
★★★★★ 5/5
TrustpilotVery professional and so helpful…
Very professional and so helpful finding new tenants for my property. I had so much trust in the team to get the right tenants to fulfill my needs in my property and long term. Will definitely be back in the future if needed anything else or help with! Thanks again Chase Buchanan
Molly · 4 April 2024
Agent replied · 24 October 2024
Hi Molly, thank you for your review. We're thrilled to see you had such a positive experience with us and should you need anything in the future, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotProfessional and Helpful
Over a protracted period these people have remained polite, responsive and helpful throughout.
Elizabeth · 19 September 2025
Agent replied · 23 September 2025
Thank you, Elizabeth! We appreciate your kind words and are thrilled to hear about your positive experience. Our team is dedicated to providing excellent service, and it’s great to know we’ve met your expectations. Looking forward to assisting you in the future!
★★★★★ 5/5
TrustpilotDaniel Johns
Daniel Johns, the estate agent who handles my purchase, was exceptionally helpful, courteous and kept things moving and checking all along, which I found incredibly helpful. The purchase went through very smoothly thanks to him.
A · 16 December 2024
Agent replied · 27 December 2024
Good morning, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGreat experience!
We had a great experience buying our first home through Chase Buchanan from first viewing to completion. Adèle and the team were incredibly communicative and helpful throughout the process and resolved any questions promptly. Would highly recommend!
Roisín · 15 November 2024
Agent replied · 27 December 2024
Hi Roisin, thank you for the great feedback. We hope yo love your new home and are alwasy here to help if you need us.
★★★★★ 5/5
TrustpilotChanged my wary opinion of estate agents
Despite multiple setbacks in our sale the team persisted and helped navigate the ups and downs of the property market. They were all extremely supportive and also good listeners when it got too much. They provided valuable advice and contacts. Thank you
Priam · 29 August 2024
Agent replied · 24 October 2024
Hi Priam, thank you for sharing your experience with the team. We're happy to hear that they navigated you through the ups and downs to progress your sale. If you need any further help, please do let us know.
★★★★★ 5/5
TrustpilotSale of flat
Hi, I felt I wanted to say how well John at Chase did in selling my flat recently.All his team were very polite and I always felt confident in them.No pressure to accept low offers as with others no pressure to reduce the price without giving it a fair chance first.
Roland · 29 February 2024
Agent replied · 24 October 2024
Hi Roland, congratulations on the sale of your flat! We were delighted to have assisted with this and will pass on your compliments to John and the rest of the team. Wishing you all the best for 2024.
★★★★★ 5/5
TrustpilotI’ve been using the Clifton Branch for…
I’ve been using the Clifton Branch for many years and have always find the Staff very welcoming and easy to deal with. If you are looking to rent a property either as landlord or a tenant I would highly recommend you go to Chase Buchanan before anybody else.
Justin · 3 April 2024
Agent replied · 24 October 2024
Hi Justin, thank you for your loyalty and feedback. We're delighted to hear that you've consistently found our Clifton Branch staff welcoming and easy to deal with over the years. We look forward to assisting you for many more years to come!
★★★★★ 5/5
TrustpilotThe Bath branch are outstanding! Very pleased
Recently dealt with the Bath branch of Chase Buchanan for the first time, from instruction to move in the process was smooth and professional. I was always updated on progress and thought the staff were very personable. As a landlord, I would highly recommend this letting agency.
Rich · 2 April 2024
Agent replied · 24 October 2024
Hi Rich, thank you for your feedback and instructing us to let out your property. We're thrilled to hear that everything went smoothly and our Bath team kept you informed throughout the process. If you need anything further, please let us know. Best wishes!
★★★★★ 1/5
TrustpilotChase buncham plymout rent out rodent…
Chase buncham plymouth rent out rodent infested property'and the reason is cracks in the flooring behind the skirting boards which allow access they then lie on behalf of the landlord to chare the tenants for the work to because they failed a legal requirment
Alan · 27 May 2024
Agent replied · 24 October 2024
Hi Alan, we're sorry to see you have left another review on our page. Our records show no reports of pest concerns, however, we would welcome the opportunity to deal with this for you. Please contact your Property Manager and we will be happy to help.
★★★★★ 5/5
TrustpilotI want to say a big thank you to Emma…
I want to say a big thank you to Emma at Chase Buchanan, Twickenham branch. She assisted us with letting our property. She is professional and knowledgeable and kept us updated during the whole process. I can highly recommended Emma and the team at Chase Buchanan. I’ve received a 5* service from start to finish. Thank you
Gina · 6 December 2021
★★★★★ 5/5
TrustpilotThank you!
Daniel Johns at Chase Buchanan Richmond was helpful and responsive
Farzaneh · 19 February 2025
★★★★★ 5/5
TrustpilotTom was very helpful in finding…
Tom was very helpful in finding properties to rent
Madeline · 21 February 2025
★★★★★ 5/5
TrustpilotFantastic
Gemma from Trowbridge branch has been fantastic. Full of enthusiasm, checking in on all stages of this process. Cant fault her, 5 stars ⭐️⭐️⭐️⭐️⭐️
Sarah · 10 February 2025
Agent replied · 13 February 2025
Hi Sarah, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotIsleworth branch:
Isleworth branch:Excellent service, Morgan. Donna-may and Ricky B have excellent knowledge on sales in the area, not too pushy as a purchaser and the process was very smooth. Would highly recommend.
Amardeep · 18 October 2024
Agent replied · 24 October 2024
Hi Amardeep, congratulations on your new home! We're thrilled to have helped and wish you all the best for the future.
★★★★★ 5/5
TrustpilotReally wonderful experience.
Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.
Flash · 29 February 2024
Agent replied · 24 October 2024
Hi there, congratulations on your new home and thank you for taking the time to leave a review. We're thrilled to have helped and if you need anything in the future, please do get in touch. Best wishes!
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