Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic service
Second property sold with Alex, Michelle and Laura, if you want a team that will go above and beyond and work tirelessly to get a deal done, I would highly recommend chase Buchanan downend. Unlike some of their neighbouring estate agents, Alex , Michelle and Laura will keep you updated and be transparent, they’re expertise and knowledge is worth the weight in gold.Support and after care is second to none. Had a very tricky chain with some very poor estate agents involved further down the chain, however Alex, Michelle and Laura stepped up to cover the lack of professionalism by the others and were constantly keeping us updated and making sure the deal was kept alive, it’s very clear these guys are the best in business . Nothing is a problem and they treat you as family. They took control on multiple occasions and pushed all the legal teams to get the process finished. Without the efforts from all at chase the deal would have fallen through. If you want to make buying and selling a little simpler then choose these, they will get the job done and you won’t regret it.
Ben · 26 November 2024
Agent replied · 6 February 2025
Hi Ben, thank you for the great review. We are so glad you can rely on our team of Agents to get the job done. We appreciate the support and are always here to help, should you need it. Best wishes.
★★★★★ 5/5
TrustpilotJohn was amazing and helped me through…
John was amazing and helped me through the process of selling my house. His team are top notch too and always there to help. I would highly recommend using this estate agent. Others out there are not as good.
Vivien · 7 August 2024
Agent replied · 23 November 2024
Hi Vivien, thank you for sharing your experience with John and congratulations on the sale of your home. We're delighted to have assisted you throughout the process. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotWonderful team
Thank You Steve Crane for your longterm term excellent support in selling my Mother’s home in East Twickenham. You guide and lead a most excellent team with David Casey and Alessandro. Top team.Many thanksMarc & Kim Mortiboys
Marc · 6 August 2024
Agent replied · 23 November 2024
Hi Marc and Kim, thank you for taking the time to leave a review for Steve and the team. We're happy to hear that everything went well with the sale of your mother's property and you felt fully supported. Please do let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotWonderful
Hi, after speaking with Nathan, he was determined to help me and my partner find a property to rent out soon as we have been looking for a while without any luck. He was very kind and professional and had given me much hope we’d find our dream home. Thank you Nathan
Safia · 29 September 2023
Agent replied · 23 November 2024
Hi Safia, thank you for your feedback. We're happy to read that Nathan provided excellent service and helped reignite your hope of finding a dream home. Please let us know if you need help in the future!
★★★★★ 5/5
TrustpilotTwickenham lettings team always on hand to help
The Twickenham lettings team made our move in process very smooth and easy. A big thank you to Louis, Roman and Nathan for all their hard work. We will definitely be using chase again if we ever need rentals in the area again !
Omar · 19 March 2024
Agent replied · 23 November 2024
Hi Omar, thank you for your review. We're delighted to hear that your move in went smoothly and that Louis, Roman, Nathan and the team helped you throughout the process. Should you need anything in the future, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Chase Buchanan rented a property with them for eight and a half years was surprised at how quickly any maintenance issues were dealt with.Big thank you to Lianna who looked after me.👍👍👍
David · 1 July 2024
Agent replied · 23 November 2024
Hi David, thanks for taking the time to leave a review for Lianna and the team. We're happy to hear that you have rented with us for a number of years and any maintenance issues were sorted promptly. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotProactive friendly service
It's a pleasure to work with Georgina Claiden. She always responds to me on a prompt basis. Georgina's feedback is proactive and informative. I appreciate her friendly service.
Mike · 13 April 2026
Agent replied · 22 May 2026
Thank you, Mike! We're thrilled to hear about your positive experience with Georgina. Her dedication to providing prompt and informative service truly sets us apart. We appreciate your kind words and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotBijou Paticheur
Bijou Paticheur made renting via Chase Buchanan a really good experience. Bijou was helpful, polite, efficient and understanding. If there were any problems, Bijou made sure that these were solved quickly.
CAROLINE · 10 October 2024
Agent replied · 23 November 2024
Hi Caroline, thank you for sharing your experience with Bijou. We're thrilled to hear that you had such a positive time renting with us. If you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotFriendly and helpful
The staff are so friendly and helpful. They guide us well throughout the process. Everything was on point and well executed including follow up emails and phone calls.Special Thanks to Pippa.
Mr · 8 October 2024
Agent replied · 23 November 2024
Hi Mr Susmiran, thank you for taking the time to leave a review for Pippa and the team. We're delighted to hear that everything went smoothly. Should you need anything else, please do get back in touch.
★★★★★ 5/5
TrustpilotExtremely sensible and straightforward estate agent.
I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!
Kate · 21 February 2026
Agent replied · 20 March 2026
Thank you, Kate, for your fantastic review! We're thrilled to hear about your positive experience with Kristian. Our team aims to provide genuine and enjoyable service, and it's great to know we hit the mark. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotExcellent Support Throughout the Renewal
I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.
Igor · 9 April 2026
Agent replied · 22 May 2026
Thank you, Igor, for your fantastic feedback! We're thrilled to hear about your positive experience with Alicia. Her dedication to providing clear and efficient support is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotExcellent Professional service
The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend
Peter · 3 February 2026
Agent replied · 20 March 2026
Thank you, Peter! We’re thrilled to hear you had such a positive experience with our team. Our goal is to provide top-notch service and support throughout the process. Your recommendation means a lot to us!
★★★★★ 1/5
TrustpilotI would give no stars if I could
I would give no stars if I could. Our experience with Chase Buchanan has been overall very poor and have advised against any friends to rent through them.Communication was poor throughout, we have spent countless hours on hold to Chase Buchanan, not just hold that eventually gets answered, hold where it hangs up as it has been so long.The agency couldn't find anyone to fix the heating/hot water, because it was too old (cca 40 years), so we had to have the heating on when we wanted hot water.After moving out of this property it took two months to get back the deposit (they deducted more than £100 because the grass was overgrown, however the initial inventory stated the same when we moved in) and we are still waiting to get back the overpaid rent.This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.
Balint · 19 September 2024
Agent replied · 23 November 2024
Hi Balint, we’re sorry to see you have left this review. After looking into this further, we can see that the team got in touch with you end of last week to provide an update. Whilst we take responsibility for the return of funds, we do advise tenants to cancel any standing orders set up on their side. With regards to the deposit, we know that you were in negotiation with the landlord on deductions and this was resolved on the 4th September. The remainder of the payment has now been sent to you, so we’re happy that this is now resolved. Should you have any other questions, please do not hesitate to reach out to us, we’ll be happy to help.
★★★★★ 5/5
TrustpilotSelling a quirky house
My house was a bit quirky (3 floors, no garden, leasehold, within a private estate). Adele took the time to understand the house and it’s strengths, and knew the estate and surrounding area so was able to put a strong set of messaging together and brought this, together with a really positive approach to showing the house. Whilst it took a couple f months to sell, I suspect that with a less prepared and positive agent, it would have taken a lot longer. She followed through on the sales progression, which has been almost painless across a chain of 4, with completion date now agreed.
Julie · 18 September 2024
Agent replied · 23 November 2024
Hi Julie, thank you for your feedback and congratulations on the sale of your property. We were delighted to have helped throughout the process and we'll be sure to pass your compliments on to Adele. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotReally supporting throughout the whole…
Really supporting throughout the whole buying process. Gemma was really quick to respond to all queries and made me feel really supported.
Elle · 8 February 2025
Agent replied · 13 February 2025
Hi Elle, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotResults that speak for themselves
Friendly, efficient and effective. Lots of viewings, choice of offers around asking price, and good progress chasing thoroughout. Particular shout out to Adele, Anna and Kris for all their help.
Derek · 16 October 2024
Agent replied · 23 November 2024
Hi Derek, thanks for your kind review. We're happy to hear that you received multiple offers and Adele, Anna and Kris were on hand throughout the process. Best wishes for the future!
★★★★★ 5/5
TrustpilotI cannot thank Stephen enough!
I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!
Gemma · 13 November 2024
Agent replied · 6 February 2025
Hi Gemma, thank you for the great review. Stephen will be thrilled by the kind words. Wishing you all the best.
★★★★★ 5/5
Trustpilotfirst time buyers- St Margaret's
We were first time buyers in the St Margaret's area of East Twickenham and bought our flat through Alessandro. From the start he respected our brief, didn't waste our time with properties beyond our price point and worked hard to broker the sale. At the time of exchange he was on holiday and his colleagues in the office stepped in and worked equally as hard on his behalf. We would go back to Chase Buchanan St Margaret's in a heartbeat should we chose to move again in the future. Thanks guys! Sarah & Stuart.
Sarah · 8 September 2024
Agent replied · 23 November 2024
Hi Sarah, thank you for your review and congratulations on your first home! We were delighted to have assisted you throughout the process and are here to help should you look to move in the future. Best wishes!
★★★★★ 5/5
TrustpilotRental with Chase Buchanan via Audrey Sawyer
I have rented my house through Chase Buchanan for two successful rentals and would recommend them. That’s over 6 years. Audrey Sawyer is exceptional. My main contact for any landlord and tenants queries. Very swift and professional for both my tenant and I Always there to support and very knowledgeable.
Caroline · 18 March 2025
★★★★★ 5/5
TrustpilotHelpful, thorough and attentive estate agent !
Adele’s exceptional management during our home purchase was truly remarkable. Her attention to detail, dedication, and unwavering commitment ensured a smooth process from start to finish. Adele’s extensive experience in the property market shone through, and her ability to navigate complex situation was impressive. She made us feel confident and well-informed every step of the way. Her warm and approachable demeanor created a positive atmosphere, making the entire experience enjoyable. We’re grateful for Adele’s expertise and professionalism, and we couldn’t be happier with our new home. Thank you, Adele! 🏡🌟
Clare · 20 August 2024
Agent replied · 23 November 2024
Hi Clare, thank you so much for sharing your experience with Adele, she will be delighted to see this. Should you need anything else, please do let us know and we'll be happy to help!
★★★★★ 5/5
TrustpilotAmazing Group
Our overall experience of dealing with chase Buchanan was amazing. The people working within the company go above and beyond into making sure you feel valued and looked after. We delt with a colleague named Rebecca she was nothing but down to earth and honest with everything she had to deal with for us. I would highly recommend to anyone to deal with these and to have as much faith in them as it really does pay off. Credit isn't given out much anymore but I don't have a bad word to say about the whole team.
Callum · 14 August 2024
Agent replied · 23 November 2024
Hi Callum, thank you for taking the time to leave a review for Rebecca and it's great to hear you would recommend us based on your experience. Should you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotKate Murphy is an excellent Property…
Kate Murphy is an excellent Property Manager, she is professional, efficient and always available which is so reassuring. Thank you to Chase Buchanan and Kate for instilling confidence and reassurance that my property is being managed by you.
Sarah · 17 April 2024
Agent replied · 23 November 2024
Hi Sarah, thank you for sharing your experience with Kate and our Property Management team. If you need anything else, please do reach out to us via phone or email. Best wishes!
★★★★★ 5/5
TrustpilotI am a Us citizen needs a letter from…
I am a Us citizen needs a letter from my land lord about my rental history for my spouse visa extension in November, therefore, I visited one of your offices in Wellington House in Hampton Hill and spoke with a very nice young extremely polite man by the name of Joe and explained my situation and he promised someone will call me back. The next day I received a call from Ashley Tudhart to enquire about my request and an hour later I received a text from her with the letter I requested. I was flabbergasted and amazed on how fast she acted to my request. Both Ashley and Joe have my deepest gratitude and they are a big asset to your organisation.
VARISH · 2 August 2024
Agent replied · 23 November 2024
Hi Varish, thank you for taking the time to leave a review. We're thrilled to hear that the Hampton Hill team were quick to help you with your letter request for your spouse visa extension. Should you need anything else, please do let us know and we'll be happy to help. Wishing you all the best with your application!
★★★★★ 5/5
TrustpilotSuperb service
Superb service. Very friendly and efficient staff, particularly Justin Carter who is the Lettings Manager. Most importantly they deliver on finding good tenants very quickly.
Sir · 14 November 2024
Agent replied · 6 February 2025
Good afternoon, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
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