Trusted Agent profile
★★★★★
426 reviews across 1 platform
13 High Street, Melksham, SN12 6JY, Wiltshire SN12 6JY
Chase Buchanan's Wiltshire office at 13 High Street is rated 4.4 out of 5 across 426 reviews on 1 platform. The 426 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotBijou is an excellent manager
Bijou is an excellent manager, she has persisted with the Block Management and whilst they haven't responded for weeks she continuously adapts the approach. She is very friendly and professional in her approach.
Hi Priya, thank you for the great review. We are so glad Bijou is friendly and professional. We appreciate the support and wish you all the best.
5/5
TrustpilotFriendly professional advice
The sale of our property had some complex issues to overcome, all of which were handled with calm diplomacy by Gemma and Scott of the Whiteladies Road office , Clifton. They gave us sound advice in a friendly and professional manner, produced excellent visuals of our property and smoothed the way to a successful sale at a fair and realistic price. We thoroughly recommend Chase Buchanan for anyone looking to buy or sell a property in Clifton and the surrounding areas. The Chase Buchanan network of offices widens the number of potential buyers and hugely increases the sales potential.
Hi Andy, thank you for taking the time to write a great review. We are so glad you received great advice and the team were friendly and professional. We appreciate the support and wish you all the best.
5/5
TrustpilotChase Buchanan were very professional
Chase Buchanan were very professional, and secured a buyer within two weeks of putting our property on the market.It was a pleasure dealing with Adele and the team.I would not hesitate to use them again.
Hi Mr and Mrs Murrell, thank you for the great feedback. We are so glad Chase Buchanan were professional and secured a buyer within two weeks. Wishing you all the best.
1/5
TrustpilotReview for Campions Lettings and Management (now Chase Buchanan)
I am extremely disappointed with the service provided by Campions Lettings and Management, now acquired by Chase Buchanan. For the past four months, they have failed to address a serious mould issue in our rental property. Despite sending multiple contractors to assess the problem, the quotes provided to the landlord have been consistently rejected.The company has done nothing to resolve the issue and has repeatedly lied, claiming that the contractors are not providing quotes and that they are chasing them up. This has caused significant inconvenience and stress. I would not recommend their services to anyone looking for reliable property management.
Hi Adil, we're sorry to see you have left this review. You should have received a request from Trustpilot for further details. If you would like us to look into this further, please do reply at your earliest convenience to help us get a better understanding of the situation and rectify the situation.
5/5
TrustpilotAbsolutely brilliant experience!
We just bought a property through Chase Buchanan, and Adele Basma was the one who dealt with us. Adele Basma was very professional and very supportive, we could not have asked for a better experience!
Hi Asid, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotGood service in the client's interest
Sale of house in Hampton. Pleased that I used Chase Buchanan Hampton Hill on the sale of my (longstanding) family home. The team was energetic, and the well pitched advice seemed to be aiming to achieve my interests and without strong pressure in any direction. The best of the agents I spoke to locally, I thought.
Thank you for your fantastic feedback! We're thrilled to hear that our team made your experience smooth and supportive during the sale of your family home. Your satisfaction is our priority, and we appreciate your trust in us as your chosen agents.
5/5
TrustpilotExcellent experience (special shout out to Alex!)
As a first-time renter I was anxious and out of my depth but Alex from Chase Buchanan could not have been more helpful. She responded to every single one of my enquiries professionally and in a timely manner, and took the time to explain to me more broader elements of the renting process outside of the individual property. I can't wait to move into my flat and know I'm in safe hands going forwards with Chase Buchanan as my letting agent.
Hi Mrs W, thank you for the great feedback and sharing your experience with Alex. She will be thrilled by the kind words. We hope you love your new home and wish you all the best.
5/5
TrustpilotAttention to detail.
Have dealt with Molly for a few years now CB manage most of our properties in the Isleworth area. Have always found them very attentive with an attention detail.
Hi Melissa, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
5/5
TrustpilotThanks to Adele and the team
Thanks to Adele and the team at the Hampton Hill office. The sale of my property couldn’t have gone more smoothly. A big thank you also for putting me in touch with Sabina at Stone Rowe Brewer solictors. Together, it worked seamlessly.
Hi there, we really appreciate you taking the time to leave a review for Adele and the team and happy that the sale went smoothly. Wishing you all the best for the future!
5/5
TrustpilotI’ve worked with Mike Peacock and his…
I've had the pleasure of collaborating with Mike Peacock and his team for several years. Mike's industry expertise is unmatched, and the services provided by his team stand out as superior to all other local agents. I exclusively choose Chase and wholeheartedly recommend them to all my friends and family.
Hi Liam, thank you for sharing your experience with Mike and the team, it's been an absolute pleasure working with you over the years. Please do not hesitate to get in touch if you need anything. Best wishes!
5/5
TrustpilotImpressive Service
"I recently had the pleasure of doing business with Chase Buchanan, and I must say, their services were top-notch! From the initial consultation to the final walk-through, their team was professional, courteous, and attentive to every detail.Their expertise in property management and rental services is impressive, and they made the entire process seamless and stress-free.I particularly appreciated the lettings negotiator for the prompt communication, flexible scheduling and reliability.Overall, I'm thoroughly satisfied with the services provided by Chase Buchanan and would highly recommend them to anyone seeking reliable and efficient housing solutions.Rating: 5/5 stars
Hi Chilbuike, thank you for taking the time to write a great review. We are so glad the team were professional and courteous. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotGreat and speedy service!
We have had to move house very quickly and Chase were absolutely amazing with helping us getting the right home and very quickly with such short notice. A big thanks to Lorenc who made the process so easy and stress free. Forever grateful and would highly recommend.
Hi Usha, thank you for sharing your experience with us. Moving can be a stressful situation, so we're thrilled to see that Lorenc and the team made it easy for you. Wishing you all the best in your new home!
5/5
TrustpilotHigh Praise for Chase Buchanan’s Lettings Service in Bristol
I have nothing but praise for the service provided by Laura and Grace in the ‘Downend’ office. Whenever a tenant in any of my flats gives notice, I quickly contact Laura to find high quality replacement tenants as her track record in this area, as experienced over several years, is impressive.
Thank you, John! We're thrilled to hear about your positive experience with Laura and Grace. Their dedication to finding quality tenants truly makes a difference. We appreciate your trust in us and look forward to continuing to support you in the future!
5/5
TrustpilotA human approach to their customers
It is rare these days to come across customer service that’s genuine and personal. *Adele Basma* from Chase Buchanan in Hampton Hill saved me from losing a £7,500 early repayment charge by surpassing the efforts of solicitors on both sides, and finalising one final query for me right before Christmas, to help me complete on time and within my three month timeline in order to port my mortgage. It truly was a Christmas miracle. Thank you also to Anna Masters. I cannot recommend highly enough. Please consider Chase Buchanan if buying or selling, they offer an unparalleled service.
Good morning, thank you for taking the time to leave a great review. We are thrilled to read how the team saved you a £7,500 early repayment charge and helped you complete within your timeline. We appreciate the support and are always here to help.
5/5
TrustpilotSmooth transition process
Smooth transition process, Laura was always available and ready to assist or answer any questions I had as a first time rentor. Very happy with my moving process.
Hi Kimya, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
Trustpilot5* Service from Daniel Johns
I can't recommend Daniel Johns at Chase Buchanan, Richmond, enough! He supported us through a very complicated sale of a leasehold flat and made sure the buyers stayed engaged throughout the process.
Hi Trudi, thank you for taking the time to write a great review and sharing your experience with Daniel. We are so glad he supported you through a complicated sale. We appreciate the support and wish you all the best.
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from the start to finish. I would recommend. I am first time buyer and Kris is very helpful to me and amazing service. Chase Buchanan Sales & Lettings - Hampton Hill. I give five stars 🌟 thanks Kris and all staff 👍🏻
Hi Rama, congratulations on the purchase of your first property, Kris and the rest of the team will be thrilled to see this review. Wishing you all the best in your new home!
5/5
TrustpilotAlex and the team were professional…
Alex and the team were professional throughout our sell and provided regular updates which in return gave us comfort.We would recommend Chase Buchanan to anyone who is buying or selling their property.
Hi Matt, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotThe Teddington team are brilliant
The Teddington team are brilliant. The support and transparency you get from Adele and the team is next to none. They’re willing to work with you and share advice in the most non estate agency way! In an increasingly tough sales market, they got me a buyer with seeming ease. Thank you, highly recommend your service
Hi Clare, thank you for sharing your positive experience with the team, especially Adele. Please feel free to reach out again if you need anything. Best wishes!
5/5
TrustpilotVery Professional & Friendly
Very professional service and we were kept updated for throughout the buying process. Adele was very friendly and a pleasure to work with. I would definitely consider Chase Buchanan in future if we decide to move again.
5/5
TrustpilotGreat Service from Conrad in the Isleworth Branch
Amazing.Put my 2 bed property live and within 48 hours I got called up as they had received a fantastic offer and over asking! Can’t be happier with the information and service given from the chaps over at Isleworth, big thank you to Conrad for all the help.
Hi Connor, thank you for taking the time to leave a review for Conrad and the Isleworth team. We were delighted to have got you an offer for your property over asking price. Please feel free to get in touch if you need anything further.
5/5
TrustpilotAiden Lynch was amazing from start to finish!
Aiden Lynch was amazing from start to finish. We initially had our house on with another agent but they barely had any viewings and got us 0 offers. Then we listed it with Aiden who got us multiple offers within days! Couldn’t be happier, thanks Aiden & team!
Hi Elliot, thank you for sharing your experience. We're thrilled to hear that Aiden and the team were able to generate multiple offers for your property. Please do not hesitate to get back in touch if you need anything else.
1/5
TrustpilotHarassment
Emailed them once about a flat 1 month ago on Zoopla. Since then, I have been phoned relentlessly. I have called them, emailed them and told them that this is harassment, that they need to delete my phone number and I do not want to be phoned. I am distressed as I am still getting phone calls by them weekly. By law, this is the definition of harassment. I should know, because I'm a solicitor. I have run out of options, therefore I'm writing this review. I don't know what else to do, if this continues I have to report them to the police.
Hi Yasmine, we are sorry you have had to leave this review. We understand this can be distressing. You should soon receive an email from Trustpilot requesting some more information so we can look into this further. Thank you.
5/5
TrustpilotHonest and with Integrity
Stephen and the team where honest, hard working and had great attention to detail they were a pleasure to work with genuinely superb with producing marketing material.
Good afternoon, thank you for the great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Wiltshire office has 426 reviews across 1 platform: 426 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chase Buchanan Melksham is rated 4.4 out of 5 across all 426 reviews, checked 9 October 2026.
Chase Buchanan Melksham, 13 High Street, Melksham, SN12 6JY, Wiltshire SN12 6JY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.