Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent first class service from start to finish
Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.
Michael · 23 May 2024
Agent replied · 23 November 2024
Hi Michael, thank you for taking the time to leave a review. We're sorry to hear you had a bad experience with another agency but glad we restored your faith by providing a knowledgeable and committed service. Should you need anything else, please do not hesitate to get back in touch!
★★★★★ 5/5
TrustpilotExcellent service
I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.
Angela · 30 January 2026
Agent replied · 20 March 2026
Thank you for sharing your wonderful experience, Angela! We're thrilled to hear that Thomas provided exceptional service and made your tenancy renewal stress-free. Your recommendation means a lot to us, and we’re proud to have team members like him. We appreciate your feedback!
★★★★★ 5/5
TrustpilotVery friendly and patient team!
Very friendly and patient team! Sayem was very helpful throughout
Aastha · 18 September 2026
★★★★★ 5/5
TrustpilotAnna and kris
Anna, Kris and the team were always very polite and optimistic about the property and their ability to sell the property.
Edward · 16 October 2025
Agent replied · 22 October 2025
Thank you for the fantastic feedback, Edward! We're thrilled to hear that Anna, Kris, and the team made such a positive impact on your experience. Selling quickly at the asking price is what we strive for. Your trust means the world to us!
★★★★★ 5/5
TrustpilotExcellent experience all round
Excellent experience all round, communication was clear throughout and I felt informed at every stage. Michael in particular was super helpful, really committed to the process and took the stress out of the situation. Made me feel very at ease the whole time!! Provided helpful advice when speaking to him.
Erin · 25 March 2026
Agent replied · 22 May 2026
Thank you, Erin! We're thrilled to hear about your excellent experience and how Michael made the process stress-free for you. Clear communication and support are our priorities, and it’s great to know we delivered. We appreciate your feedback and look forward to assisting you again!
★★★★★ 5/5
TrustpilotGreat Service all round
Laura Burford in the Downend, Bristol Office made the whole process so easy. Great photos and videos taken of property and Marni in the back office completed everything for a swift tenant move in. Thank you Chase Buchanan for the great service.
Mrs · 10 February 2025
Agent replied · 23 November 2024
Dear Mrs Martin, we're sorry to read your review. We have only just gained access and management of our Trustpilot page, so if there is anything you would like to discuss further, please do not hesitate to get back in touch.
★★★★★ 5/5
TrustpilotThank you
Luckily I entered in Chase Buchanan in Richmond.Daniel J listened carefully and showed me a flat straight away. He let me see it several times.I made an offer and he supported me all the way through the completion day. Moving, buying, selling is always very stressful but Daniel was reassuring, positive, professional and helpful. Thank you.
Marie · 11 July 2024
Agent replied · 23 November 2024
Hi Marie, congratulations on your new home and thank you for sharing your experience with us. Daniel will be delighted to see this. Should you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotExceptional Letting Experience
I was able to quickly secure a flat through Hampton hill branch. Vanessa Kelmendi is an exceptional letting negotiator! Her professionalism, and expertise made the entire process smooth and stress-free. Vanessa's communication skills are outstanding, ensuring that every detail was addressed promptly and accurately. I highly recommend Chase Buchanan Hampton Hill team to anyone seeking a seamless letting experience.
Gayan · 14 May 2024
Agent replied · 23 November 2024
Hi Gayan, congratulations on your new home and thank you for taking the time to share your experience with us. We're happy to hear that Vanessa made the process stress-free for you, which is really important when making a move. If you need anything further, please do reach out to us. Best wishes!
★★★★★ 5/5
TrustpilotCandace went out of her way to help and…
Candace went out of her way to help and support us. Our needs for a house were more complex than an average family and while it took 9+ months to get the right house for us it all worked out in the end. We so so grateful for her help and support!
Tracy · 11 September 2024
Agent replied · 23 November 2024
Hi Tracy, thank you for your review and congratulations on your new home. We'll make sure to pass your compliments on to Candace and the team. Best wishes for the future!
★★★★★ 5/5
TrustpilotVicky has been very helpful
Vicky has been very helpful and friendly helping us every step of the way
Neil · 5 December 2025
Agent replied · 22 December 2025
Thank you for your wonderful feedback, Neil! We're thrilled to hear that Vicky provided you with the support you needed on completion day. Our team is dedicated to making the process smooth and enjoyable for our clients. We appreciate your kind words!
★★★★★ 4/5
TrustpilotDeirdre’s move
Anna, Adele and Kris were courteous, helpful and timely in their work and communications.
Deirdre · 2 December 2025
Agent replied · 22 December 2025
Thank you for your feedback, Deirdre! We're glad to hear that Anna, Adele, and Kris provided excellent service. We appreciate your suggestions for improving communication and will certainly take them into consideration as we strive to enhance our processes. Your insights are invaluable to us!
★★★★★ 5/5
TrustpilotFirst time landlords
As first time landlords, Chase Buchanan made the onboarding process and finding our first tenant an easy journey, and although there have been some trying times (non of which were caused by Chase Buchanan I need to add), I'd like to thank the team and especially George Maddison for his patience and help to work to a satisfactory outcome.
Will · 19 April 2024
Agent replied · 23 November 2024
Hi Will, thank you for sharing your experience with us as a first-time landlord. The process can sometimes be daunting, so we're happy to hear that George and the team made the onboarding process a smooth one. If you need any further assistance, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotGood, personable service
Chase Buchanan Downend were the estate agents for our purchase, which was far from simple and due to issues at the bottom of the chain, took 9 months to complete. Although we weren't their client, we found them always welcoming and helpful when we did deal with them. Should we sell in the area, we'd be sure to use them.
Harry · 28 March 2024
Agent replied · 23 November 2024
Hi Harry, thanks for your review and we're delighted to hear that everything has now gone through. Please do get in touch if you are ever considering selling or renting out your property in the future. Best wishes!
★★★★★ 5/5
TrustpilotGreat experience
Aiden and his team at Chase were a pleasure to work with throughout the process of letting our house for the first time.They were highly professional throughout and clearly very knowledgeable about the local area which was important to us. We’d be more than happy to recommend their services to anyone looking to to rent their property for the first time.
Andrew · 27 February 2024
Agent replied · 23 November 2024
Hi Andrew, thank you for your review and choosing us to let out your property for the first time. Local knowledge is something we pride ourselves on, so it's great to hear that this stood out for you. Should you need anything further, please feel free to reach out to Aiden and the team.
★★★★★ 5/5
TrustpilotChloe Knoll
I have found Chloe' s interaction over the past 6 months very professional in her communication, explaining the situation and options avaliable.
Malkeet77 · 14 September 2026
Agent replied · 22 September 2026
Thanks for sharing this. Chloe's professional communication and prompt resolution of issues are qualities we are proud to uphold at Chase Buchanan.
★★★★★ 5/5
TrustpilotLouis and the lettings team !
Thank you to Louis and the guys over at Twickenham lettings, fantastic service throughout. The attention to detail was amazing and always keeping me in the loop regarding every situation and through the whole tenancy process. I must say in a very difficult market I found chase a breath of fresh air to deal with so thank you !
Jade · 28 February 2024
Agent replied · 23 November 2024
Hi Jade, thank you for taking the time to provide us with this feedback, Louis and the rest of the team will be delighted to read this. If you need anything else in the future, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotExcellent Service Chase Buchanan
Chloe from Chase Buchanan was efficient, concise, she was speedy in email replies. Everything I needed with ma aging our property.
Helen · 15 September 2026
Agent replied · 22 October 2025
Thank you, Helen. We're pleased Chloe's efficient, concise service and speedy replies met your property management needs.
★★★★★ 5/5
TrustpilotA1 Service from Chase Buchanan
We recently purchased a new flat and cannot recommend Chase Buchanan and the wonderful Alessandro and team from the St Margarets office who assisted with our purchase. The purchase was done within 4weeks with updates and assistance throughout. We cannot recommend Chase Buchanan and Alessandro highly enough.
Charlene · 20 September 2024
Agent replied · 23 November 2024
Hi Charlene, thank you for your review and congratulations on your new home. We're delighted to hear that Alessandro and the team assisted you throughout the process. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotAdele was so easy to deal with and very…
Adele was so easy to deal with and very professional.
Liz · 4 December 2025
Agent replied · 22 December 2025
Thank you, Liz! We're thrilled to hear about your positive experience with Adele. Our team strives for excellent communication and professionalism, and it's great to see that reflected in your visit. We appreciate your kind words and support!
★★★★★ 5/5
TrustpilotChase Buchanan
Daniel Johns at Chase Buchanan, Richmond was on the ball since we first viewed the property and helped us over the line to completion! Thank you for all your help, you made this whole process so much more enjoyable!
Lathaanghi · 24 December 2024
Agent replied · 6 February 2025
Hi Lathaanghi, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotChris Brookshaw
I didn't end up buying a property through Chase Buchanan-But I want to gave my thanks to Chris Brookshaw. He was an amazing agent and a credit to the company. He tried really hard for me and was encouraging, personable and showed so much care. When the itch comes to move again-I wouldn't hesitate to use this agent.
Moya · 21 January 2024
Agent replied · 23 November 2024
Hi Moya, thank you for your kinds words, we'll be sure to pass them on to Chris and the rest of the team. Should you look to move in the future, we'll be more than happy to help. Wishing you all the best!
★★★★★ 5/5
TrustpilotExcellent option
We interacted with the company while considering a property in London. Pippa was professional, courteous, and incredibly swift while dealing with the various tasks - which made the process that much easier. The Chase Buchanan team - overall - demonstrated care and attention that was welcomed in the stressfully bustling London property market.
Community · 19 April 2024
Agent replied · 23 November 2024
Hi there, thanks for taking the time to leave a review for Pippa and the team. We're happy to hear that they were swift in dealing with various tasks and made the process an less stressful one for you. Should you need anything else, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotWe're very happy with our manager
We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!
Diana · 16 September 2026
Agent replied · 23 November 2024
Thank you, Diana! We're thrilled to hear that you're satisfied with Georgina's management. Providing prompt and efficient service is our priority, and your feedback means a lot to us. We look forward to continuing to support you!
★★★★★ 5/5
TrustpilotAdele & Anna were amazing from Day 1
Adele & Anna were amazing from Day 1! The process although should have been straight forward, but it had its challenges, and at no point was anything too much trouble for Adele, Anna or the team at Chase! Thank you!
Mike · 18 October 2024
Agent replied · 23 November 2024
Hi Mike, this is lovely to hear. Thank you for sharing your experience with Adele, Anna and the team. If you have any other questions, please let us know!
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