Allen & Harris Calne reviews

★★★★★ 1/5

Trustpilot

First time buyer so definitely lacking…

First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.

Grainne · 23 November 2022

★★★★★ 1/5

Trustpilot

Absolutely abysmal service

Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back

Kelly · 2 November 2022

★★★★★ 5/5

Google

From the beginning to moving in, every single step was smooth. Very helpful and professional. Courtney answered all our questions, was with us all throughout the journey and what a hard working staff. She went beyond her duty and time to make sure I moved in. She understood my circumstances and catered for us. We are delighted that Allen and Harris was the Agent we decided to choose. Courtney you are beyond a star and your whole team, Ellouise. From scratch they were transparent and caring, catered and went the extra mile for my circumstances. To be honest, I don't believe any other Agency can top the help and care Allen and Harris gave to us. If I had more stars to give I would, quite frankly 5 stars isn't enough. Thank you very much Courtney & Ellouise.

Rivqah · 24 October 2022

★★★★★ 5/5

Google

Local Branch of Allen & Harris handle sales / letting with Buy to Let management services “centralised” elsewhere. Overall this has worked extremely well for me and their Service so far has proved flawless.

David · 24 October 2023

★★★★★ 5/5

Trustpilot

Clifton Team

Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.

Georgina · 11 April 2025

★★★★★ 1/5

Trustpilot

Is this discrimination??

I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!

Sun · 14 December 2023

★★★★★ 5/5

Google

As a first time buyer, the whole process of buying a house and finding the right mortgage was very daunting, but Kyle was so helpful and patient and guided us through everything. I highly recommend the services of Allen and Harris- especially Kyle- he's our hero!

Meg · 25 October 2018

★★★★★ 5/5

Trustpilot

Trustworthy always do a good job.

I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.

Sid · 14 April 2025

★★★★★ 1/5

Google

Shocking service, tried to call 5 times since morning till evening, nobody picks up the phone. Not answering emails or no response to viewing booking. Never again.

Jay · 25 February 2024

★★★★★ 1/5

Trustpilot

Where do I start

Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!

Martyn · 14 May 2022

★★★★★ 1/5

Trustpilot

sold my house through allen and harris, dont

sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used

Chris · 20 April 2022

★★★★★ 5/5

Google

The staff of the Lettings side of the business were helpful and efficient

Chris · 10 October 2024

★★★★★ 1/5

Trustpilot

Booked a viewing for a property we were…

Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag

Customer · 9 March 2022

★★★★★ 3/5

Trustpilot

Poor Communication Skills

Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.

Deborah · 2 March 2022

★★★★★ 5/5

Google

First time working with Allen and Harris and I couldn’t fault them one bit. Courtney has been amazing considering I’ve asked so many questions. Highly recommend

Corrinne · 24 October 2022

★★★★★ 1/5

Trustpilot

7 months

7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.

Phil · 17 June 2022

★★★★★ 5/5

Google

i recently rented a property through allen & harris, Yaiza & Courtney were very helpful through the whole process and are still extremely helpful with any queries after my move in would thoroughly recommend this team and office.

Robert · 24 October 2020

★★★★★ 2/5

Trustpilot

Westbury Office

When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.

Lisa · 13 December 2021

★★★★★ 5/5

Trustpilot

Corey Airey needs a big thank you for…

Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property

Leona · 10 August 2025

★★★★★ 1/5

Trustpilot

Desperately trying to rent a property

Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.

Gil · 23 November 2021

★★★★★ 1/5

Trustpilot

Scammers and illegal handling!

I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.

S.J · 17 November 2021

★★★★★ 3/5

Google

Friendly staff in office they found buyers for our house in record time but in-house solicitors used by buyers not good we've been messed around for a month now with completion. After our experience we wouldn't use their solicitors if buying as they don't answer calls and don't seem to know what they are doing and make a lot of mistakes and blame junior conveyor for it , estate agents in shop are good for finding a buyer , but still don't always keep all informed as to what is happening.

Sandra · 24 October 2021

★★★★★ 5/5

Trustpilot

Keron at the Pontcanna office

I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!

P.V · 2 May 2025

★★★★★ 5/5

Trustpilot

Outstanding services

I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.

Bonnie · 7 September 2021