Allen & Harris Calne reviews

★★★★★ 5/5

Google

Allen & Harris recently sold my house in Calne. Ellie Glass was my primary contact although everyone in the office was involved in some way or other. The sale proved to be very difficult and protracted with many obstacles. Throughout the sale Ellie was constantly in touch with calls or emails and worked exceptionally hard with the chain to help the sale along. I’m pretty sure that if not for the efforts of Ellie, Sam and the team I would still be waiting to move. Thank you all very much.

David · 10 August 2026

★★★★★ 5/5

Google

I honestly can’t thank Hannah Knight enough for the effort she’s put in to get my property over the line. I’m currently on the other side of the world and a last-minute issue came up with checks that could have delayed my tenants moving in possibly weeks, who were relocating from up north literally the next day. Despite the time pressure, Hannah worked relentlessly to sort it. She pulled out all the stops, coordinated everything on my behalf, kept me fully updated, and made sure it was resolved in time so the move could still go ahead as planned. Her professionalism, responsiveness and genuine care made a potentially stressful situation completely painless for me. It’s rare to find someone who goes this far above and beyond their job, and I genuinely couldn’t have asked for better service. If you’re looking for an estate agent who is proactive, dependable and actually gives a damn, I couldn’t recommend her more highly.

Myles · 10 February 2026

★★★★★ 5/5

Google

I had a really positive experience with Allen & Harris from start to finish. Hannah was quick to answer any questions I had and kept me well informed at every stage, which made everything feel straightforward and stress-free. The viewing was well organised, and the property was exactly as described. Referencing and paperwork were handled efficiently, and I appreciated how clearly Hannah explained everything.

Matthew · 10 May 2026

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish. Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong! Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit. Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running! We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required. We received two solid offers inside a week of going live, with one accepted. What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy. We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely. Vicki and the team are a credit to Allen & Harris and we hope the company knows that. We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise. Thank you again, Vicki, you were fantastic!

J · 30 August 2026

★★★★★ 5/5

Google

I’ve had an excellent experience with my property managers over the years, Hannah and her deputy Milly. They’ve both been incredibly professional, responsive, and proactive in every aspect of managing my property. Communication has always been clear and timely - any issues are dealt with quickly and efficiently, and they always keep me informed every step of the way. Hannah is exceptionally knowledgeable and supportive, always offering helpful advice and guidance that make the whole process smooth and stress-free. Her expertise and attention to detail give me complete confidence that my property is in the best hands. Milly provides fantastic support too, ensuring everything runs seamlessly day-to-day. It’s clear they both take real pride in their work and consistently go above and beyond to deliver an outstanding level of service. I couldn’t be happier with the experience - thank you, Hannah and Milly, for doing such a great job!

Dobester · 1 November 2025

★★★★★ 5/5

Google

Letting for the first time I thought should be so stressful, however Millie and Hannah went above and beyond to help us make it as smooth as possible. They were always on the end of the phone to help with any queries we had. This process was made stress free from their amazing work. All documents and forms after the first wet signed form were sent promptly via email and online forms, which was super easy and convenient. Tenancy agreements, and a link to set up gas, electric, council tax and water all in one place online and most of it was already done for us. The perfect first time letting for us. I'll definitely choose Allen and Harris again in the future if possible.

Chantelle · 25 October 2025

★★★★★ 5/5

Google

Hannah and her team in Calne have been a breath of fresh air and razor sharp efficiency in managing my rental property. We have been badly let down by other rental agencies in Calne to the point of work we approved not being done for the tenants, and non payment of rent for over a year, only to discover the place was an absolute mess when we finally got in. Hannah has been helpful in the refurb process, getting tenants in quickly and efficiency in all aspects of making sure our tenants get what they need done, done, as quickly as possible. She is a delight to interact with and I have high hopes for working with her over the long term. Highly recommend.

Catherine · 10 October 2025

★★★★★ 5/5

Google

What an absolute breath of fresh air the girls at Allen and Harris are. I have been renting most of my life and have used many different estate agents which I've had mixed opinions on. Hannah initially dealt with my query and organised a house viewing where she asked if Millie could join the viewing as she was new to the company. What an absolute asset she is to have joined the team. She is bright and bubbly while remaining completely professional and has made the whole experience relaxed and positive. In Hannahs absence Millie was thrown in at the deep end with lots of questions from me, she handled every one of my questions professionally and comminicated throughout. Any questions she was unsure of, she was open and honest but ensured she would find out the answers and got back to me really quickly. The whole process, especially this close to the festive period has gone seamlessly thanks to Hannah and Millie and I have high hopes if any problems may occur throughout our tenancy that they will be there to help and assist.

Rebecca · 10 October 2025

★★★★★ 5/5

Google

Hannah has been excellent in facilitating me to rent my house. She has provided a great service from the very start. Hannah had got to know how I work, what I require and appreciates that I am renting what was my home (not just bricks and space). I am very grateful for her support and friendly approach. Thank you, Hannah. I have also had communication with Millie and although a newer member of the team, she has provided a great service too. Communication has been timely and detailed. A good asset to the team. Thank you, Millie.

Sarah · 10 October 2025

★★★★★ 5/5

Google

Milly from the Calne Letting Department greated us from day 1 with a lovely smile. When viewing the property she was able to answer all our questions, anything she needed to confirm with the landlord she got back to us promptly. Once we were accepted for the property Milly talked us through every step of the way making sure we understood & happy with what we were signing, Milly helped with the Internet side, this was confusing for us 60 year olds. Milly is a great asset to the company & I am sure she will go along way. We couldn't have asked for a better person to deal with. Thank you so much Milly for helping us find our new place to rent

John · 9 August 2025

★★★★★ 5/5

Google

I would like to take this opportunity to say a big thank you to both Hannah Knight and Milly Chappell at your Calne lettings office, both have provided me with excellent customer service dealing with the smooth transition of long term tenants exiting my property, and to find suitable new ones in a short time scale. From my side communication has been very good. Thanks Best Regards Kevin

Kevin · 15 October 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

Hannah and Milly at the Wiltshire branch were amazing. As a lettings agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out and valued the property and they let it within 4 working days. The customer service we have received is outstanding, friendly and very competitive given that we had communication with two other agents in the area that lacked the enthusiasm and personal touch.

Rebecca · 17 June 2025

★★★★★ 5/5

Google

Hannah has been wonderful, she found a Tenant for us quickly , communication has been great , efficient and speedy . Hannah has gone above and beyond and helped me set up a landlord account and reassured me to get in contact should I need any further assistance.! Definitively recommend Allen + Harris and the fabulous Hannah ! Thank you .

Rachel · 8 November 2025

★★★★★ 5/5

Google

I found the staff, especially Hannah and Jess as well as Sam and Ellie, so very helpful and supportive. The willingness that they showed to help in anyway they could, gave me the confidence to go ahead and progress. I have just one word to say, excellence in people skills, I would recommend Allen & Harris for more than just rentals and purchasing.

David · 10 October 2025

★★★★★ 5/5

Google

Allen and Harris have been great with helping me find a tenant for my property. Although it took a little longer than anticipated in finding a tenant, I appreciate their constant communication, effortlessly trying to get tenants in and listening to my requests. I appreciate as well that, as a first time landlord, they had to be patient with me and i can’t be more grateful for how professional they were with me and answered my many questions. I really liked how relaxed Hannah was when she spoke to me, it really put me at ease when asking my many question, and Milly has been fantastic and extremely professional. Hopefully the tenancy goes well :)

Ellen · 24 March 2025

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 5/5

Google

Once again amazing service 2 years later. I was letting a flat and handed in my notice, 2 days before my move out date the place I was moving too fell through and I was left without a home. One call to Hannah and she went above and beyond to get everything sorted. A week later and I am in another flat and have a roof over my head. Amazing service every single time I needed to contact or talk to them. Hannah & Jess were amazing through all this ordeal.

James · 26 April 2024

★★★★★ 5/5

Google

Had a wonderful experience trying to find a new flat. Hannah knigh, the agent that delt me was wonderful and the whole experience was a joy rather than the normal stess that comes with these processes of moving. Also all the staff were friendly and helpful with any queries I had. 100% would use again!

Antony · 10 July 2026

★★★★★ 5/5

Google

Allen and harris are very professional company , the best estate agents in calne , they sold our house very quickly and at a higher price than other estate agents tried to do , Josh ,Faye , and ellie are a brilliant team , could not fault any of them , from start to finish , i would highly recommend allan and harris estate agents for selling your house , dont even bother looking at other estate agents , well done .

Paul · 10 December 2025

★★★★★ 5/5

Google

Milly has made the moving house process so easy. After being let down by letting agents in the past, Milly was a refreshing change, answering our many emails and sorting out any issues we faced! She is an absolute credit and we look forward to our tenancy.

CHLOE · 10 July 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026