Allen & Harris Calne reviews

★★★★★ 1/5

Trustpilot

Very Bad Experience

On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.

Ivan · 12 July 2016

★★★★★ 5/5

Trustpilot

Coped with the seller from hell

A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!

Derren · 28 July 2021

★★★★★ 5/5

Google

The process of moving from initial viewing stage to having keys handed over was effortless . Ellouise and Courtney guided me through the process and provided me with 5 star service from start to finish. I would definitely seek Allen&Harris out again if I needed expertise as well as a guiding hand through the process of identifying a suitable property.

Rodney · 24 October 2022

★★★★★ 5/5

Trustpilot

Above and beyond expectations

I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.

Denise · 29 October 2020

★★★★★ 5/5

Google

Courtney was amazing. So attentive and helpfulPositiveResponsiveness, Quality, Professionalism, Value

Adam · 24 October 2022

★★★★★ 5/5

Google

I would like to commend Hannah on her professionalism and helpfulness. She went out of her way to assist me in finding a property to rent. Although my circumstances were not straight forward she worked with me and now I am in a lovely house.

Stephen · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible Service

When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.

BolajiAkerele · 4 August 2022

★★★★★ 5/5

Google

First time looking for a place to rent and the team here made everything as simple and easy as possible and were there to help every step of the way. Courtney from this branch especially made this experience seemless and was always quick to respond and help in any way asked of her, can highly recommend

Chris · 24 October 2022

★★★★★ 5/5

Google

Thanks to Helen and the team for a great service, nothing was too much trouble and everything went really smoothly. Highly recommend them.

Heather · 25 October 2018

★★★★★ 1/5

Trustpilot

They are scammers

They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers

Ali · 10 November 2021

★★★★★ 5/5

Google

Although it took us almost 2 years to sell our property, this wasn't for fault of Allen & Harris we just had bad luck with several buyers. Over that time we had a few ups and downs but overall we were very happy with the service from Sam & Hanna. We would happily recommend them to anyone looking to sell.

Hannah · 24 October 2021

★★★★★ 5/5

Google

Shannon was brilliant! She sorted us out a house in a week and everything went smoothly! Cant recommend enough!

Emmy · 25 October 2019

★★★★★ 1/5

Trustpilot

Access denied: Wrong Keys

I booked a viewing of a property at Auchinleck, East Ayrshire at 2pm on Wednesday 9th February. Estate agent appeared five minutes late with the wrong keys; access to the property was not possible. The person blamed a colleague for giving her the wrong keys. Performance of Allen and Harris deemed unprofessional. One star rating not deserved.

Bill · 13 February 2022

★★★★★ 4/5

Google

The team at the Calne branch have been fantastic, keeping me in the loop and looking out for my interests at every stage of the ups and downs I've been through (selling a flat and buying a house). The market has been crazy recently, but they've steered me through with the optimism and professionalism you'd hope for.

Mary · 24 October 2021

★★★★★ 1/5

Trustpilot

Avoid this Company like COVID -19

I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling

Prasad · 12 February 2021

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!

Wong · 1 June 2024

★★★★★ 5/5

Google

We have been very impressed, from the initial enquiry, through to viewing, questions asked and offer placed. ( unfortunately not accepted 😔 ) Fay and Hannah have been very efficient and professional in their approach, nothing was too much trouble. We highly recommend this estate agent.

Neil · 24 October 2022

★★★★★ 5/5

Google

The sales team at Allen & Harris in Calne have been superb. They are all kind, friendly, helpful and proactive. They have helped me, answered my questions, advised and assisted me every step of the way during the sale of my property. I highly recommend them.

Fleur · 24 October 2022

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!

G · 13 August 2020

★★★★★ 5/5

Google

Brilliant so far, we have been purchasing a property through this estate agent and we have been nothing but impressed with the service. Isabel, Esther and Anthony have been great in helping us not only find a property but in sorting out a mortgage. We'll definitely be using you guys in the future.

Taylor · 24 October 2021

★★★★★ 5/5

Google

Rented a property through Allen & Harris Calne, the staff ( Ellouise ) was so helpful and done all she could to help and assist in getting through really quickly, would definitely recommend!

Daniel · 24 October 2023

★★★★★ 1/5

Trustpilot

Is the worst experience ever

Is the worst experience ever , bad communication, manipulation, on the advertising was a no chain , after signing the contract and paying servy, lower ecc, I been told chain on hold , called 100 times no answer back , not at all serious, deserve minus star , avoid if you can ,con agency

Eman · 15 June 2021

★★★★★ 5/5

Google

Very helpful team at Calne, especially Coutrney

Paul · 24 October 2020

★★★★★ 5/5

Google

Allen & Harris recently let three of my properties to the first applicants who came to view. Their success rate is phenomenal and their service professional. They are always current with the legal aspects of letting too which is invaluable to landlords.

Lucy · 24 October 2022